My quarterly service with Pointe Pest Control technicians James & Jacob was thoughtful, careful, and effective. Great Job!

1 piece of property with two houses on it. (1.2acres) They sprayed both and billed me. I paid the bill and then received a late notice for the exact amount I paid. As in SEVERAL texts. 48 days late. I checked the bank and it showed the amount was paid right after I received the bill. Here's where it went sideways. Each building has an address so pointe sent me TWO bills for the same amount. I ordered A, as in ONE, service call for the entire property but pointe decided to make the bills for two addresses and never informed me. Talking on the phone to them just burned my a$$ and was going nowhere. I finally figured out they were billing for two separate addresses instead of the ENTIRE PROPERTY like I ordered. The late notice texts NEVER indicated the exact same bill amount was for two separate addresses. I was so fed up with this dog & pony show I terminated them. I've called the local number several times (9 times) to pay the remaining balance by CC but it keeps saying they're to busy to answer. I fired Senske (another business like pointe) for the same type of bs. Now, on to a local company that actually wants the business & I can actually deal with. read more

worst company have ever worked with - they sell a product saying will spray with caution and concern for property and furniture but just spray all over the place with no concern and their customer service is horrible. Do not use them ever is best advice could give anyone as just a joke of a company read more

I was scheduled for my quarterly service in September but Pointe called and left a message that they changed my service date to a later date without giving a reason. It now takes me off schedule for my 2024 quarterly service. However, I'm very pleased with my technician, Sam Corbett. He is thoughtful, careful, and very thorough. I greatly appreciate the awesome job he does. You're wonderful Sam! read more

I have been using Pointe for over a year and a half. I have issues with rodents and spent over a thousand dollars having my garage professionally fumigated. On the next visit from Pointe, I explained this. my garage was perfectly clean and sanitized. But then the tech decided to change out the bait boxes in my garage and dumped mouse poop that was inside them along with the poison, right in my garage. I have children and pets, high risk medical condition. I brought this up to the tech and asked how he can do that after I just spent all that money having it cleaned, and now he dumped mouse poop. I asked if he can NOT do that again and he said he could dump it in the street instead of my garage. However he never cleaned up the mess he made. He returned a few other times and still never cleaned it up. If I have to risk my health and spend more money cleaning up his mess, why am I paying for a service? They also charge you the cost of a full service visit to come out and dispose of any dead rodents so that's not worth it at all. I've been calling around to other companies and plan to switch. Literally all the guy had to do was not dump mouse poop in my garage and secondly, clean up the mistake but neither was done. read more

Serious disappointment! Have use Pointe for years with fairly good service. We always have problems around our decks with little spiders and noseeums. Pointe usually does a good job to keep them at bay and when they don't, Pointe has been quick to respond. After spending most of the 4th holiday outside, my wife's ankle are a mess of bites. We called Pointe and were informed that they would gladly come out and spray in TWO WEEKS! Guess my wife is banished to the in doors. Might be time to find a new pest control company... read more

When I bought my house just over a year ago, I had problems with all kinds of pests: earwigs, spiders (and black widows!), armyworms, ants, wasps, you name it. Pointe came out and treated and the problem was resolved immediately. Their recurring service has kept all of my bug problems under control. Whenever I notice another bug, I call them up and they come right out. Devin has been the rep I've seen the most and he is friendly, reliable, punctual, and is always very informative. I highly recommend Pointe Pest Control. read more

Great company. They have taken care of me this whole since spring and we we're having a lot of spider problems. We had to make an additional request in summer but they took care us without additional charges. Very considerate when spraying indoors as well since we have dogs and a baby in the house. Highly recommend. Our technician this last visit today was Joe M. read more

Been a customer for over a year now and they consistently provide professional service that their technicians explain very thoroughly. Today's technician was Devin and he was very thorough in explaining the service and asking questions of me regarding any concerns I have. He showed concern for doing a good job and protecting my home, dogs, and property. Very much appreciated- haven't seen an ant in a year!! read more

I called Pointe when I had mice in the kitchen, and yes, they were helpful - at first. Initial visits very professional, they took time, went through house and area with me. Next few visits were fine. I will mention when they say 4 visits in the contract they really require 5 as the "first one does not count" thus I had 5 bills not 4, and the last $118.00 was frustrating to pay. The visits got worse, then the last time he stayed 5 minutes, handed me three packets to throw under the house and in the attic myself. They are still in a tin on top of my refrigerator. That cost me the last $118.00. I will be changing services. I tried to talk to the lady who called me about my bill and she was not going to listen or forward a message of how dissatisfied I was, just pay the bill. read more

I had an appointment scheduled today. The technician was supposed to be at my house between 4 PM and 6 PM. It is now past six and the technician never showed up or called. Very unprofessional. I rescheduled appointments at work in order to be here. I was home waiting for nothing! read more

Extremely rude and unprofessional. Whatever you do, don't let these guys anywhere NEAR your home!!! I made the mistake of letting one of the "salesman" in because I was shopping for pest control. He lied about how the service works and after going over everything (took about 30mins) he asked me to sign papers and upon reading the papers I realised it was a contract. Luckily I read before I signed! Also, he lied about cost. Stating it was "only" $99 for the first spray, but again, upon reading this contract that was never mentioned it also required ANOTHER $150 a mere two weeks after the initial $99!!! This was never stated upfront even though we discussed cost. I had to find these things out by reading them myself. Then I asked questions and as soon as I did the con artist, er, I mean, "salesman" realised he lost the sale and got EXTREMELY rude.. even making a comment about me being "pretty picky about who comes into my home." Seriously? I have a small child, yes, I AM PICKY ABOUT WHO COMES INTO MY HOME. That was only the beginning of his extreme rudeness. I literally kicked him out of my house by the end. If you care about the safety of your property and family, don't let these weirdos anywhere near. UPDATE: Since posting this update I've had management at Pointe pest control find this review "funny". They care about customers and customer service, but find their own employees creepy actions "funny". How are they even still in business? read more

Just an update since it's been a couple years. Pointe comes around every 4 months and keeps my house bug free. That's saying a lot since we live in the Tri-Cities where bugs run rampant. They are always super friendly. I had the same technician (Raul I believe) for a long time but he may be working in another area now, he's a great guy! They are all super efficient. read more

We recently needed Pest Control Services, and we were fortunate to find Pointe Pest Control. They have been excellent. Very quick to respond to our initial call, quick identify the problem, and worked to solve it. Unbelievable follow up service. Eric performed a follow up visit on November 24, 2021 and did a great job. We have worked with several members of the Pointe team, and they were all great. Our issue has been solved! We will use Pointe for any and all future needs. Definitely a 5 star company! The Arc of Tri-Cities. read more

We suffered with ants for years - inside the house and outside as well. We tried everything - did not help. We called Pointe, and we haven't seen one ant since. The spray guys are quiet, and efficient. read more

Pointe Pest Control always provides quality service. Ivan is our guy every appointment and never disappoints. He takes pride in his work and satisfying the customer. read more

Damon is efficient, friendly and professional. Great representative of the Pointe brand.

We contacted them a few weeks ago and so glad we did. Eric was out today to follow up. He did a thorough check and explained how the bait works. I was impressed that he inquired about pets, that is always important. Thank you for answering my questions and teaching me about bait and traps. read more

Paul Espinoza is awesome. He came out and took care of our situation. Arrived early after a long trip out of town. Great job. If you need pest control call Paul Espinoza at Pointe. read more

Have a yellow jacket problem and Point Pest Control was here and took care of it in a timely manner. Thank you Eric. Great job!

We purchased a plan with this company. The customer service was great but they bit off a little more then they could take care of. Long story short, new home; our patio slab was built on top of a nest of bugs; spring tails. A jumping bug that literally came through our sink and toilets. Pointe said they could take care of the problem. We paid them a lot of money! After a while with no results we called another specialist. They knew the bug. They said break the slab. Broke the slab. Bugs gone. They didn't charge us a dime. Pointe - didn't have a clue. This is a big company with techs that are uneducated. Stick with a local company that has experience within the area. read more

Gary l. at Pointe is a consistent example of why relationships are so critical when hiring services for your home. The team at Pointe is prompt, professional, courteous....AND they provide a level of value that exceeds by far the other services providers in the region. Contact Pointe today and make sure your pests don't pester you any longer. read more

I had service from another terminator and it seemed to do nothing but encourage the ants. Within days of Pointe Pest the ants have disappeared!! Thank goodness - I was ready to move! . Christian D was my technician and he asked great questions and really took great care in explaining the process and the products. I highly recommend this company to others. read more

Love the promptness and customer service! They do both the inside and outside of your house for the same low price.

I went to the home and garden show this weekend. I enjoyed stopping at your booth. Paul was very nice to talk with. I have had an ant issues for some time and Paul was able to explain the difference in a ants with multiple queens. He has a lot of information to share. I look forward to having Point as my pest control company. read more

Absolute worst customer service. I paid for a service only for half of it to be complete. They were supposed to adjust my bill, but never did. While fighting with them over this, they sent me to collections, and claimed it was too late to work with them, even though I had been in communication with them to get it adjusted. The lady I was working with didn't note all of our conversation, so they claim that I am lying and refuse to adjust the amount owed or refund me. In addition to this, they very rarely followed our arrangement and didn't show up when asked. Twice they showed up unplanned and billed me for it, unexpectedly and out of schedule, resulting in more phone tag and refunds. Awful company! Their pest spray doesn't work that well. You're better off buying your own at Walmart and avoiding the hassle of their bad service. read more

I am extremely disappointed with this service on this one occasion, appointment time scheduled between1700-1900 - this tech came by with out calling and started service with out calling and checking if the property was open so he could advise he was headed to this address. If he had he would have been advised of my immediate arrival after checking with me , as the garage was closed which is normally always sprayed, vehicles were not able to be removed from garage to allow access and spraying. Both gates were locked and this tech, who arrived early and attempted to short cut my service , could not nor get to the other areas of house which are always serviced. I am now having to attempt to re schedule which isn't convenient for my schedule to get complete service. I have used this service for several years and have never had this problem before with several other techs. I am seriously considering cancelling due to this tech's terrible attempt to just brush by my property and think I would be satisfied. I have a request into the manager to contact me and I will address this situation and inconsiderate attempt to service my property . read more

Great service and extremely responsive. I put a request online for a quote, got a call back from Gary within 2 hours, and Kyle came the same day to get rid of our yellow jackets. Then Kyle followed up with a phone call to give me an update on what he found. Also guaranteed to come back until they are gone. I'll definitely use them again. read more

We absolutely love our sales rep Paul. He is very responsive and has excellent customer service. They show up usually the same day for all pest control issues. I would recommend them to anyone looking for a good value pest control company. read more

They deceived us. We were told one price for three mths. but was billed double. When we contacted Pointe, they were rude and basically said too bad. Our wasp problem has not been reduced at all and in fact even worse. Also we just had new windows installed today and the installer found seven wasp nest, which he had to spray himself, and our mail person was trying to fight off the wasp and she was nearly stung. Do not use this company, you will be disappointed. read more