Onyx was quick and thorough. We noticed immediate relief from our spider and earwig problem after…read moreone visit . He checked our property for wasps nests and swept the widows and doorways of webs. We chose a quarterly application plan for continued insect control. Bonus: No contracts!

These guys are LEGIT! Wish it was recommended instead of me finding on my own. Have not seen one…read morespider since we ditched the other we were using. Save yourself the time, this is one call and DONE!

i contacted them, got the info i wanted and told them i would think about it and call them back…read more Instead of peace and quiet, I began getting daily calls AND texts from them. THAT is not professional.

From the owner: Orkin has been protecting homes and businesses from pests for over 125 years. Our highly trained…read moreOrkin Pros provide customized pest and termite control solutions for ants, rodents, cockroaches, termites, spiders, bed bugs, mosquitoes, and more. Whether you need help eliminating an active infestation or preventing future pest problems, Orkin offers year-round protection tailored to your needs. Need service fast? Next-day service is available, and same-day service is available when you call before noon. Backed by our 100% satisfaction guarantee, Orkin is the trusted choice for expert pest control.

Update December 2022. I've been with Pointe Pest Control…read moreTri-Cities for several years and purchased annual contracts for quarterly services. It's easy to write positive reviews when everything is going right. But what about when there is a problem? In this case, an infestation? We've had this year for the first time. Wasps gained a foothold in the home for the winter, and it's been difficult to find their nest and entry point. But after a few ineffective visits, lead tech, JUSTIN, and his associate ROB were attentive to our explanations and theories and offered some very good strategies going forward. They were thoughtful, amazing listeners to my WASP stories and followed me around the home while explained things. They never interrupted (something difficult for me) even though, in their minds, they had some solutions they felt they could try. Our issue is not "finished" because the Wasps will likely stir when it warms up. But they were adamant about returning and placed a product that would last the winter and kill any wasps attempting to enter or flee from the outside. On the "need for improvement" feedback side of things: For a short time in the last year (2022), I had an abnormal and low-quality service experience calling in. No one seemed available, and their automated phone system was weak. The front was never available, and a call back would have a "tag you're it" mentality instead of addressing the concerns left on the voicemail. But that seemed to get shored up in a few months. I've been in this home since 2001 and have used several Pest Control options. Pointe Pest is a top company with top service.

I don't typically post negative reviews, but I believe it's important to share my experience so…read moreother homeowners have a clear understanding of what they may encounter. I hired Pointe Pest Control to resolve a rodent issue at my home in Richland. During the appointment, the technician attempted to move my refrigerator and unintentionally left a deep gouge in my recently remodeled flooring. He acknowledged the damage immediately, apologized, and documented the issue with multiple photos for his management team. At that point, I appreciated the transparency and fully expected a standard insurance or remediation process to follow. Unfortunately, the situation became increasingly disappointing from that moment on. The service manager initially assured me that the company would refund my service and cover the cost of repairing the floor once I obtained professional estimates. I brought in three licensed flooring companies, all of whom independently confirmed that the damage cannot be spot-repaired or corrected with individual board replacement. Due to discontinued materials and where the scratch is located, a full floor replacement is the only way to restore the room to its original condition. After I provided these estimates, Pointe Pest abruptly shifted its position. I was told they would only consider repairs if the cost fell under their deductible -- a condition never disclosed previously. They also claimed they no longer had access to the photos their own technician submitted. Shortly afterward, they contacted one of the flooring professionals directly, questioning her recommendation and implying that the full replacement was motivated by sales rather than legitimate professional judgment. That same flooring expert reached out to me multiple times, explaining that Pointe Pest wanted her to apply a topical product that she explicitly stated would not resolve the damage. Despite her warnings, Pointe Pest seemed to aggressively recommend applying the product. As expected, it provided no repair; it simply made the damage darker and more visible. Even the individual applying it acknowledged that it was not a real solution. At this stage, I have received inconsistent explanations, shifting commitments, and no substantive path toward resolution. My request has been the same from the beginning: for Pointe Pest to take responsibility for the damage caused during their visit and repair it properly. I'm sharing this review not out of frustration, but so future customers have a realistic sense of the company's follow-through when property damage occurs. I sincerely hope they choose to resolve this matter appropriately, but until then, I would advise others to proceed with caution.

As usual Akridge showed up exactly on time and was very careful in presentinting the pesticide…read morespray, I don't know what is in the spray but when finished there were thousands of tiny bug bodies laying around everywhere. The bugs are still dropping today, and I expect them to be repelled for months.The technician took extra care not to pollute our Coy Pond or chicken hutch. Moreover, he rebaited the rodent bait boxes that have been very effective in preventing mouse intrusions. I have been using Akridge for about 6 years and have been very satisfied with their service and FAIR PRICING.

This was my first time using pest control to help with the bugs on my patio and a help with rodent…read morecontrol for mice. There have been NO BUGS on my patio since they sprayed. The services they provided were great!! I recommend this local business to anyone needing pest control.

Just had my regular scheduled lawn treatment. I was notified in advance of their arrival. The lawn…read moretech showed up on time and was quick and efficient doing the service. My lawn looks great. Birch's Lawn Care is a great company.

We lost our yard care company of 5 years and needed to find one that'll be in business in the…read morefuture. Birch's has been operating since 2008 and we're quite pleased with their work. Our old company left our yard in real good shape and it looks like Birch's will keep it up nicely for us. Thanks Chuck and company!

My quarterly service with Pointe Pest Control technicians James & Jacob was thoughtful, careful,…read moreand effective. Great Job!

1 piece of property with two houses on it. (1.2acres) They sprayed both and billed me. I paid the…read morebill and then received a late notice for the exact amount I paid. As in SEVERAL texts. 48 days late. I checked the bank and it showed the amount was paid right after I received the bill. Here's where it went sideways. Each building has an address so pointe sent me TWO bills for the same amount. I ordered A, as in ONE, service call for the entire property but pointe decided to make the bills for two addresses and never informed me. Talking on the phone to them just burned my a$$ and was going nowhere. I finally figured out they were billing for two separate addresses instead of the ENTIRE PROPERTY like I ordered. The late notice texts NEVER indicated the exact same bill amount was for two separate addresses. I was so fed up with this dog & pony show I terminated them. I've called the local number several times (9 times) to pay the remaining balance by CC but it keeps saying they're to busy to answer. I fired Senske (another business like pointe) for the same type of bs. Now, on to a local company that actually wants the business & I can actually deal with.

Technician was great..very personable and helpful irradicating a Black Widow problem. Swept our…read morehouse n garage down again and dealt with the spider problem... was very helpful in answering my questions and resolving our problem with CRITTERS.. highly recommend Point Pest Control!!

*RESIDENTIAL CUSTOMER BEWARE* I contacted Pointe Pest after…read morepurchasing a new home in the area. I was asked to sign a contract over the phone for a 225.00 initial service plus 48.00 monthly service charge which was significantly higher than what I paid in Spokane for a similar service. I was told that the initial service included a 30 day follow up to assess the treatment plan for rodents. That service never happened. I tried calling their customer service line multiple times and was never able to reach anything other than voicemail. My bait boxes are full and starting to smell so I checked my account and discovered that not only was my 30 day follow up missed, my "quarterly" visit was scheduled for four months after my initial service. Not only is customer service unreachable (during regular business hours) but despite being subject to one sided contract terms, I am not receiving the service promised or contracted for.

Thank you Brandon for taking care of the wasp nest I had in my back yard…read more You always do a great job. I have had you guys for many years and will continue with you . Thank you, Lois

Prompt, excellent service, reasonable prices. Will come between visits if a crop of ants or spiders…read moresuddenly appear. Great for those living near the river because we get lots of bugs! Cleared the whole area just in time for our daughter's outdoor wedding. Not a spider or yellow jacket to ruin the event. Thank you!

We have had paid for this service for a year 3 visits and 2 of those were at least a month late…read more Horrible service we have written emails and called corporate no response. Than they try to charge 175 fee to cancel. However they did not perform services. BEWARE there are tons of Better companies that provide the service !!!!

I too had a guy come to my door selling their service. We had just been complaining about aphids,…read moreearwigs and other pests so we thought, sure let's see what they are offering. We went ahead and took their "outstanding deal" for $125 once every few months. The first guy that came to do the first treatment had very odd behavior. super quiet, couldn't answer any questions clearly (actually just read off the pamphlet he handed us). He spent more time sitting in his truck outside our house after he "treated" the property than he spent actually "treating". They had to come back due to rain to spray (they were only able to put down granules according to the guy) They claimed to have come to spray at a scheduled time while I was gone. NO DEAD BUGS DISCOVERED. A few weeks later I'm tired of finding bugs still everywhere (I will say earwigs close to house were less but still out in the yard) another two people come out with the same exact shpeel about how "it takes 30-60 days to break cycle". I say okay well I should at least be seeing some dead bugs. They do a "spot treatment" based on some spots I for sure have seen living bugs. A day later I'm cleaning out a small rock bed right outside front door and I lift up a small pit and there's a huge spider and a bunch of small spiders scrambling still FULLY ALIVE. I have sent an email asking to cancel any future services and stated I want confirmation so my card isn't charged for future services. I will update review once I get this entirely cleared up. At this point though I agree this company is most definitely some form of a scam and NOT WORTH THE MONEY. Won't be recommending