long read !
I visited Barnes & Noble today with my daughters after stopping next door at Five Below. We were excited to check out this newer location, as it was a spontaneous visit.
Upon entering, instead of being greeted warmly, we were immediately told the store would be closing in 10 minutes. I acknowledged this politely and let my daughters know to browse quickly.
As we moved around the store, an employee named Helen approached us multiple times to remind us that the store was closing. Each time, I responded respectfully that I understood. However, I began to notice that although there were several other customers in the store--some browsing and others seated in the café--we seemed to be singled out for repeated reminders. The only other person I observed receiving similar treatment was another young woman who shared our skin tone.
At one point, Helen approached my children directly to reiterate that the store was closing, even as one of my daughters was already heading to the checkout line with books in hand. Meanwhile, I was with my younger children at the LEGO play area when another associate asked us to leave due to closing. I explained that my daughter was in line to purchase items, and while the associate did apologize, the interaction added to the discomfort.
Shortly after, Helen approached us again to say the store was closed, despite there still being a line of customers actively checking out.
I understand store closing procedures, but the repeated and targeted nature of these interactions made us feel unnecessarily pressured and unwelcome. Unfortunately, this experience put a damper on what we had hoped would be an enjoyable visit and has impacted my willingness to return.
Helen be kind and understand that passive aggressive energy is just as impactful as direct aggressiveness which is never Necessary in the work environment , especially dealing with the public . If you cannot be kind to all maybe another work setting would be more appropriate that doesn't involve the public . read more