I had a great experience at Eye Specialties with Dr. Nisreen Kothari! She was professional,…read moreattentive, and did an excellent job addressing my eye issues. The staff was friendly and welcoming, and the wait time was very reasonable. Everything felt smooth and well-organized. Highly recommend

I've called multiple times to schedule an appointment and 1) I get the voicemail every time and 2)…read moreNo one ever calls back despite leaving a message with all of my info. It seems they're not interested in new business.

Great experience and the care was great. The staff was also excellent. I felt very comfortable with…read morethe procedure and the aftercare was also good.

I had a successful Lasik operation done by Dr.Mandel. The operation site along with the staff in…read moreSaratoga offered professional, caring and dedicated service. It might feel a bit rushy as they have other patients scheduled on same date but they get the job done. The cost was affordable and the caring package was detailed. Points to improve include 1) provide more clear, up-to-date, on time instructions, 2) the Castro Valley Lasik specialist often doesn't pick up call, 3) less rush patients on site and remind patients more on what to do, to bring, and to keep on the surgery date. 4) provide receipts for payments on time.

Small establishment personable touch Caring environment are…read morejust a few positives about CV Eye Care. I had many questions and needed direction with my eye care. Exam with no insurance, Prescription glasses and Sunglasses. Alice was extremely helpful and answered all my questions and directed me properly. I will definitely keep my business here. Alice is very personable and professional. She sets the tone once you walk In which is very important. No run around no up sales just good old fashion customer service at its best. Thank you Alice Easy parking, COVID protocols, very clean Interior and exterior.

I don't know if people complain because of their "speed" on appointments or the "quality" of…read morepatient care. Quality patient care must take time to listen, diagnose, identify and offer effective treatment plans. Nowadays, medical care is about speed, so doctors are under tremendous pressure to see their patients in under 15 minutes. This kind of expectation will not work well here at this eye center. They take care of their patients as no one can. They focus on precision diagnostics and patients' health quality. Not just eye exams but holistic checkups to ensure they can work with you to protect "the windows of your soul." My parents were under the Medical-Cal eye care plan, and I was so surprised about how much care this center is willing to take care of my Senior parents, especially both my parents do not speak any English. They were patient and caring. They went through a significant detail to understand their overall health and eyes conditions. We were under the care of both Dr. Kerman and Dr. Lee. I was so happy with them for five years, and eventually, I brought all my family members under this eye center's care. The bonding and trust they are establishing are genuinely remarkable to their dedication to their patients.. If you need a good diagnosis, do not rush to come to your eye appointment. Once you understand this concept, you will be amazed how much care this care team is willing to go miles with you and your loved ones.

I couldn't be more pleased with the care my father received from Dr. Albracht. She corrected the…read moreproblem with his eye in the most professional and caring way. He walked out of the procedure and said, "It's a miracle. . .I can see for the first time in years." He now reads the small print in the phone book! I have been seeing her for years and knew she would take great care of my father. I would recommend Dr. Albracht to everyone.

Dr. Albrecht did cataract operation for both my eyes last year, about one month apart. The…read moreprocedure itself was essentially painless. With medical eyedrops before and after the surgery, recovery was complete with no complication at all. I was nearsighted with stigmatism, wearing thick lens all my adult life. After the surgery, I have 20/20 vision and no longer need to wear glasses for driving. However, I do wear a pair of bifocals, primarily for reading. At my 6-month return check-up, Dr. Albrecht found some "stuff" as normal reactions to the operation (which didn't seem to bother me at all.) I had to go back to have them cleaned up by laser which took less than 5 minutes for each eye. I am very pleased with the overall result and the thoroughness of Dr. Albrecht.

Great surgeons and facility. State of the art, high tech, and clean.read more

Dr. Christine is very helpful and my appointment went fairly quick. It was easy scheduling an…read moreappointment. There is a good amount of options to choose from as far as frames go and once ordered it comes within 2 weeks. When you pick up she makes sure the fit is right and the lens are good.

Family has been coming here for a while now, but after today's visit, it will be our last. The…read moredoctor herself is great, good personality, good with my kids, it's always been a pleasant experience. Unfortunately, I did leave today's visit with a gut feeling that the doctor unfortunately manipulates how she's going to bill their services to benefit them, not us the customers. My husband and I each have a great VSP plans through our employer and for two exams it should have been covered especially with double coverage, however I left paying $120 out-of-pocket on what should have been zero. I left very disappointed. I am in the HR field and I have an understanding of how Primary and secondary insurances work, but there really was no arguing with the doctor. Definitely disappointed, and because of this experience, we will no longer be going to see her.

My husband was diagnosed and treated for macular degeneration. Staff was very kind and helpful. Dr…read more Christianne Wa gave good information about the condition, answered all our questions and treated my husband with respect.

I wish I could give this DUMP -500 stars. They seem to think it's okay to make patients wait 1 1/2…read morehours for a follow up appointment. Once I waited over an hour to see Dr Ting and was told he wasn't even there. Once I waited 2 hours and was told there were 4 people ahead of me. I walked out. I said never again. I gave it one more try and told the staff I will NOT wait more than an hour. The LAME staff told me the appointment wait is 1 1/2 hours. I walked out. If the doctor doesn't respect my time I don't respect him or anybody that knows him. I'm always on time for my appointments. I only do follow ups and lately the wait is unacceptable. Another time I was there and a couple of seniors were complaining that they had been waiting 3 hours. Some of those seniors had transportation services waiting for them. Dr Ting is the only doctor that makes you wait and wait and wait. I feel like he thinks us seniors don't deserve respect for our time. At my age, I have many doctors and I'm generally done in less than an hour!!!

I reached back out to the office to request a copy of the cancellation notice they given me where I…read moreagreed to it in writing. I kid you not, they emailed the below picture. I have since emailed the office advising them this is not sufficient for patients making an appointment over the phone when they have not been in the office for close to a year, where again when their office called and left a voicemail and I called back to confirm the appointment, they still did not advise of any cancellation fees. This is against CA law and bad practice to impose a cancellation policy based solely on a sign in their office, especially for patients that are scheduled on the phone and confirm on the phone. I have since found a new optometrist and guess what? They text their appointment confirmation so the patient can confirm and guess what's also included in that patient confirmation text? Their cancellation policy!

Dr. Haw is great. Unfortunately, I have so much trouble with the administrative staff who seem…read moredisorganized, don't listen, and get my information wrong. Dr. haw has prescribed me eye drops for the past 2 years for my dry eyes. My insurance changed this year. My pharmacist says the eye drops are no longer covered and that the optometrist needs to reach out to my insurance to get prior authorization. 2 weeks ago, I called the office telling them this information. 1 week passes. Nothing happens. I call them and they say they'll talk to Dr. Haw when he gets back in the office the following week, meaning nobody did anything the previous week he was there! The next week, they incorrectly send a prescription renewal to my pharmacy but did not talk to my insurance about getting prior authorization. My pharmacy calls me telling me the same thing from before: they need a prior authorization for the renewal to be processed, not the renewal itself. The next day, I get a phone call saying that Dr. Haw cannot renew the prescription since I haven't been seen in a year and that I need to make an appt to be seen. If that's the case, then why did you already send the renewal anyways?! And why didn't you tell me 2 weeks ago when I first asked you for the prior authorization? I need you to call my insurance to get prior authorization so the renewal goes through or write a different prescription that my insurance approves. I have to call back again telling them the same thing. It's like they don't listen or understand the difference between renewal and getting prior authorization so the renewal goes through. Even more infuriating is they recently called me asking what pharmacy to send the prescription too when I've been using the same pharmacy for 2 years and renewing the med every 3 months. How do you not have it on file?! Another time I told them to leave a message on my phone b/c I can't call during business hours since I'm working. They called me 5x asking me to call them back. When I called them back, there was nothing I needed to tell them over the phone that they couldn't have just left a message on my phone like I had told them repeatedly. There was no private info they needed from me. They could've just given me the simple update as a voicemail. it's so frustrating talking to the administrative staff. You need a lot of patience to deal with the administrative staff. I have stayed b/c I find Dr. Haw to have given me effective solutions for my eye problems over many years. Ugh. I'm starting to lose patience and am contemplating finding someone else that has better administrative staff.

My first annual eye exam was performed here on NYE and I must say from the time I made my…read moreappointment by phone and spoke to Patty was a clear example of true professionalism where she outlined my benefits. In the day of my appointment I was warmly greeted by her staff who brought me back for my exam which went quite well. I ordered my glasses with ease and I cannot wait to sport my new lenses.

My experience (in 2023) with Dr. Patel was not good. Following his cataract surgery, I had double…read morevision, which was worse when driving a vehicle on the freeway. After several visits, Turner Optometrist Christie Nguyen was only able to partially resolve my problem using a prism correction in my eye glasses. Without the help of Turner Eye Institute, I found an excellent optometrist (Wynn Nguyen Tran) who specialized in prisms and now I no longer have double vision, including while driving. Cataract surgery is reputed to be very successful in general. My case showed how things can go wrong. I am very grateful for Dr. Tran. Unfortunately, there are worse experiences than mine, for which there was no good resolution.

Dr Francisco is amazing. She is a great problem solver. I had dry eyes and she nailed it. She does…read morea thorough eye exam and addresses all issues. I was very happy with the whole experience . The front desk is helpful and friendly and very organized

Sadly this Optometry office was not to help me due to insurance but the two ladies in the office…read morewent above and beyond to help me and answer questions for me. If our company did offer VSP, this is where I would be going!