They don't return calls. Communication is horrible. I would not recommend a business that reaches out but has no follow up or the courtesy of a call back. read more

The challenge in writing this review is to adequately express how impressive our experience with Barefoot Pools was during the entire process of remodeling our large pool and waterfall features. It all began with our desire for an overall approach to diagnose the consistent loss of water that had been plaguing our pool for the past year. It was not large but noticeable in terms of the increased cost of chemicals compared to previous years, especially during our long summer. Not surprisingly, just about all of our friends that we spoke with about our situation had a "Pool Guy" that we should contact. We cast a wide net and did our research into those companies, most notably with the AZ Board of Registered Contractors. Some contractors came by, quickly listened to our issue and gave us an estimate on the spot. Several, never replied at all! One guy at a company not to be named stopped by 3 times, measured and re-measured, only to ghost us in the end. In the meantime, we had spoken with General Manager Chad at Barefoot Pools about a possible crack in the gunite. He made some recommendations to refer us to expert repair of the gunite. After finally securing a gunite pro at Structural Solutions of Arizona, we decided to call Barefoot Pools once again for the remodel work. We have been using them for many years now for occasional pool system maintenance. IT WAS THE RIGHT CALL. Barefoot Pools prepared a truly holistic approach to incorporating the gunite repair by Structural Solutions (there were cracks,) with checking plumbing, to remodeling the pool, to the proper chemistry of re-filling the pool which is critical for a beautiful surface. It began with Sales Manager Brandon who helped us design the remodel in their in-house showroom complete with an outside area with several actual pool and backyard scenes for a truly visual element to help in the new design. We were so impressed with Brandon's visual capabilities that the scope of work was increased to include a demo of the existing Flagstone deck that was replaced with an entire new deck and patio of almost 2000 sq. ft. of Travertine. With his creativity and vision, Brandon also suggested a new idea for designing and finishing our small 'river' spillway that leads from one of the rock waterfalls to the pool. The result is a stunningly beautiful 1x1 inch tile blue mosaic cascading river (photo attached). Once a contract was signed, we were turned over to Project Coordinator Shawn who furnished us with an extremely detailed list of the ensuing work with a timeline. Shawn was our main point of contact which was greatly appreciated. He was available to us any time we had a question or requested any changes. He communicated with us daily and kept us well informed and was willing to spend as much time as we needed during the process when it was time for the next step or a process decision. In addition, Shawn's very capable teammates Zack and RJ were vital to the success of this major remodel. Barefoot Pools even saved us money in re-thinking the potentially significant cost of the demolition and re-building of the large granite rock water feature that fed the aforementioned river spillway. The boulders were eroding and sending sand into the pool. Their creative idea was truly a case of thinking outside of the box. With this cost savings, we were able to add more Travertine, add new lighting and build a beautiful outdoor gas fire pit. Their in-house work crews were outstanding, especially the crews that put down the deck with Scabos Travertine, the pool waterline tiles and ledger stones on the raised spa. Everyone that has now seen the finished work has only one reaction - "WOW." The final walk-through was conducted by Chad who ensured in great detail that all of the work met our expectations. We would be remiss in not mentioning that Barefoot Pools owner Jose was also very much involved in this project. He visited us numerous times and added his vision and expertise to the overall project. On each visit, he humbly thanked us for the opportunity to help us design and build our backyard paradise. We are incredibly thankful that we chose Barefoot Pools.¬¬¬ read more

Barefoot Pools - Pool Cleaners Near Me - Gilbert, Arizona

Jerrod did an excellent job removing the calcium line on our pool. Also did a great job cleaning up when he was done so our 20 year old pool looked as good as new. Will definitely recommend Barefoot to others! read more

We have consistently experienced great service from Barefoot Pools. We recently replaced a filter tank. Everything went very smoothly and the technician was informative and helpful. They have also performed acid wash services, pool light replacement, and water heater replacement. In every case they arrived very close or right on the estimated time. Their estimates for service have always been in the ball park and the work has never needed to be re-addressed. We highly recommend their services and will keep using them ourselves. read more

Barefoot Pools came out to drain the pool, fix the light, and remove the hardwater stain. The tech arrived promptly, explained what he would do and immediately went to work. He took before and after photos as well of photos of the light repair kit, showing us what was done. What a difference he made! I'm attaching photos of before and after. Once the job was completed, he cleaned up and you'd never know he'd been here. Well, except for how awesome the pool looks now! I highly recommend Barefoot Pools for the above items. Note: I didn't realize having the hard water stain removed would be so dusty, or I would have notified the neighbors. Sorry neighbors. read more

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Every week my pool is sparkling clean! Cody is always very thorough and does a great job

Trenton Olson is our pool guy. He does a great job and takes the time needed to check everything and make sure our pool is clean and working perfectly. He is very friendly and has great communication skills. We are quite happy with his work. read more

Our filter motor was in need of replacement. We contacted Barefoot Pools and the awesome staff member answering the phone asked for a picture of our system and said she'd get back to us shortly with a quote, which she did very promptly. We set up a service date and our technician arrived earlier than expected and very efficiently deconstructed and reconstructed our system with the newer, more energy efficient one. He quickly walked me through the wireless phone app that manages the filter motor, and we were back in operation! Now we are enjoying a more economical and efficient system that we cannot even hear running! Kudos to the whole team at Barefoot Pools who worked on our project! PS in the process of tuning our system we found a small leak and our technician promptly took a picture, sent it into the office and they immediately ordered some parts and should be out shortly to make our system as good as new!! read more

Finally. We finally have a completed, and safe, pool thanks to Barefoot Pools. We had our pool built not long ago, and shortly after start-up learned that the plumbing was not done correctly; including the main drain. We were, thankfully, able to hire Barefoot Pools to fix the pool. While some remodeling jobs are "cosmetic" or "elective," this was definitely a "medically necessary" remodel. The experience started with the ever-thorough and patient Brandon who took notes and pictures while putting together his estimate. He understood the things that needed to be fixed and created a detailed estimate with line items describing the work and cost. (PRO TIP: there is a 2% discount when paying with a check.) I visited their show-room in Gilbert and selected new Pebbletec interior and step tiles. Brandon helped me choose colors to compliment our existing waterline tile (he may have a photographic memory, because he remembered our exact tile and had it ready to compare alongside the pebble and step tile selections). I paid the deposit (25%) in late February and immediately got an invoice and an email saying: "Your project is set to kick off during the week of 4/8/24." While I didn't really expect that date would be honored, I was shocked that not only did they start draining the pool on 4/8/24, but now, just 16 days later, we have water back in the pool and are 100% complete! In 16 calendar days' time, the Barefoot Crew: 1) Drained the pool 2) Chipped out the entire interior 3) Met with experts on fixing the plumbing 4) Put in a new drain, put in a pop-up head, and moved a pop-up head 5) Replaced waterline tile that accidentally was chipped during the chipout 6) Rebuilt areas that were too crumbly in the pool 7) Sealed the areas of repair with Basecrete 8) Cleaned out all the debris from the pool 9) Shot the pool with new pebbletec and placed step tiles 10) Acid washed the pool 11) Refilled the pool with chemically balanced water 12) Started the pumps and added chemicals 13) Cleaned out the pool of Pebbletec slurry and replaced all the pop-up heads 14) Conducted an orientation explaining water chemistry and how to care for the new Pebbletec while it cures. PHEW!!! As far as the communication goes, within one day of starting the project, the owner, José, was on site and spoke with me a couple times (poor guy...I can ask a lot of questions, both relevant and irrelevant to the work, but he didn't seem to mind). I found him pleasant and knowledgeable; he knew all about our somewhat unique case and even walked with me into the chipped out pool to point out issues and answer questions. The Project Manager, Shawn, was friendly, communicative, not dismissive of my concerns, patient in answering questions and not once made me feel like a burden for wanting to understand the process. He called and/or texted and/or emailed me daily with updates. He and the Barefoot team even spent time with reps from Paramount (they design in-floor cleaning systems and plumbing schematics for pool builders around the world) in my pool mapping out placements of pop-up heads and addressing how to correct the main drain. (Shout out to the guys at Paramount...I know most people don't get to choose who designs their in-floor cleaning system, but if you have a choice, I recommend Paramount for the sheer effort and dedication they showed in helping us resolve this issue...an issue for which they were not at all responsible, yet they were beyond helpful in finding the problems and getting them fixed). There was only one minor hiccup in the process. Some wall tiles were accidentally removed during the chip-out. No one is perfect, and in our screw-ups we have an opportunity to demonstrate our character in how we resolve them. Barefoot Pools made no excuses, just simply apologized and within two days had the tile replaced (it's an exact match). Mistake made, acknowledged, rectified, and then we move on. Done. I am beyond thrilled to have a pool that will clean better and has a safe, VGBA-compliant drain (if you don't know what that is, I urge you to look up the Virginia Graeme Baker Act). I am so happy we were able to hire Barefoot Pools; they made what could have been a nightmare experience actually enjoyable. It has been a long road, but I can now get in the pool and appreciate it rather than worrying about it. I wish Barefoot Pools would BUILD pools too, but for now, I am glad they were able to "remodel" our pool. PS: They weren't the least expensive, but I was so impressed with Brandon's attention to detail during the estimating phase, I really felt they would do a good job. Thank God that feeling was correct! Thank you guys! (¡Gracias a todos!) read more

Barefoot Pools did a lot of work improving our pool in May, 2018, including resurfacing the pool and installing new tile. As stated in our previous review, we were happy with their work. This summer I noticed we had some grout come out from the tile. I thought I could fix it. Shoulder surgery slowed down my ability to attempt putting in new grout. I then realized I should just call Barefoot Pools and ask them to patch the grout. I originally spoke with somebody at Barefoot Pools who wasn't sure whether they would fix the grout. A day or two later, I received a phone call from Jose, the owner. He said they would take care of me. The next week, one of Jose's crews showed up and patched the grout in question and made sure there were no other issues with the grout. It is really nice to see a company stand behind their work. Thank you, Jose and Barefoot Pools! read more

Codi keeps our pool sparkling clean! He is always willing to answer all of my pool related questions with a smile! Great job Codi!!

I needed to renovate my 30 year old pool. I talked to three companies and Barefoot stood out by far because of their professionalism and response. They were competitive on their pricing, and if fact much less than one of the other name brands. The initial meeting and follow up by Brandon, the managing of the job by Shawn, and orientation upon completion by Chad were great, and their response to questions was always rapid. I give a shout out to Juan who repaired my aerator and did a great job matching the trim tiles and grout, but I also must give a huge thank you and double kudos to Zack who took care of the details during the process and followed up with some small items. I highly recommend Barefoot Pools. read more

I can not say enough good things about this company. They remodeled my pool and deck and did an awesome job. Brandon was the salesperson who was very helpful with ideas and suggestions. Shawn was the project manager and visited the job site regularly and was so helpful with overseeing everything. Any concerns or questions I had he would come out and walk thru it with me. He was right on with the schedule from start to finish. The travertine crew knew their craft perfectly and worked extremely hard. Chad was very thorough with the orientation. Everyone was so nice and helpful. I would highly recommend them to anyone looking to remodel a pool and or deck. I love everything! read more

Barefoot Pools - Pool Cleaners Near Me - Gilbert, Arizona

Very quick response to request for service. Scheduled promptly and arrived on time. Work was thorough and the problem (faulty o-rings on randy valves and pump) was fixed. Great, friendly service. Good price and value for the work completed. read more

Trenton is so thorough and thoughtful. HIGHLY recommend Barefoot Pools for any pool service and weekly maintenance

DO NOT GET YOUR POOL PUMP REPLACED BY THIS COMPANY!! In February 2022 my variable speed pool pump went out and I hired barefoot pools to replace it. They sent a team out and did the job quickly. Odd they took my old pool pump and issued no rebate or discount to me but anyways. Now July 2022 my brand new pentair variable speed pool pump began tripping my breaker box and wouldn't receive power longer than 5 minutes before tripping again. I had an electrician replace some old breakers but the problem continued. I called barefoot for help and they claimed to have contacted pentair to activate the manufacturers warranty, was told they will call me for next steps. It's been over a week and still no word from pentair. When I called barefoot to get Pentair's number, I was told to look online, barefoot doesn't have any contact number info for pentair, I would just need to wait for pentair to contact me. So I looked online & called pentair corp and they had no case opened in their system for my address. Had to personally submit a request to have my warranty activated & a technician sent out. read more

Communication was good between the quote and office sales guy however when the first service was performed they forgot to even clean out both baskets which is a common part of pool maintenance. As that was the first service they provided I wasnt pleased and won't be moving forward with them as I'm not able to trust that the pool cleaners will do their job properly for the monthly fee and maintenance service that was promised. I can do the type of service I was provided on my own and pocket that $180 monthly service fee myself. We only went with them because a neighbor uses them. read more

Barefoot Pools - Baskets that were not emptied during first time service with Barefoot. - Pool Cleaners Near Me - Gilbert, Arizona

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jacob is attentive, he has great communication and he has been a huge help in keeping my pool clean.

Doss does a great job. I highly recommend them for pool service if there have ever been any issues with our pool they have taken care of them quickly. read more

So, where do I start. Essentially, I hired a contractor to help initially replace all my water line tile as well as the spa overflow tile. Long story short, a 1 week job turned into a nightmare (4-5 weeks by the time I'm writing this entry). The contractor ended up taking partial payment and simply left me hanging. I had a partially completed job and the parts that were completed were done terribly. I ended up calling a TON of different companies trying to get help in finishing the job. I was literally turned down multiple times (various reasons like the remodel job was too small etc). Since I'm a frequent Yelper, I decided to reach out to Barefoot Pools due to their ratings. I was initially in contact with Chad who listened to my situation and told me that the owner Jose would reach out to me. Shortly after Jose gave me a ring and said he'd be able to drop by quick to assess my situation on site. After meeting me, Jose pointed out a ton of issues with the existing work (beyond even what I had initially spotted) and recommended various options from completion of the remainder of the work that had been done or redoing it all. After working through the various cost differences as well as recommendations, I (with a heavy heart) decided to go with the redo of the remodel from scratch. Jose, didn't give me any promises but said that he would try really hard to get me in the schedule even though they were VERY busy (as did literally every pool company I called prior). I didn't set my bar of expectations too high, but over the course of the initial down payment, Jose and Barefoot Pools kept in touch with me constantly. A few days later, I was told that they were able to send a crew over to demo early in the morning. Barefoot Pools' crew was out as they promised early in the morning to start the demo. But to my surprise Jose stopped by as well to be there personally when the demo began. He pointed out some additional concerns and went out of his way to offer additional options for the concerns that came up (staining left by the contractor who walked away from the job, did I mention a nightmare?). We decided on acid washing to see if we could remove the stains, and literally later that day a crew was out to acid wash and I was given up to the minute updates on progress (turned out great so far as the stains look to be gone whew). I'll update this review as the remodel progresses, but from what I've seen so far from Barefoot Pools and Jose the owner, I think I'm in great hands. He's been professional, personable and timely. Literally everything you can ask for, and this may sound corny but it makes me feel like Barefoot and Jose TRULY care about me and my situation. read more

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Barefoot Pools hit a home run on our project. Chad was very responsive on the sales effort and got us scheduled quickly for our deck resurface and pool light replacement. A true story of under promise and over performance. The deck crew had our pool deck and patio ground in less than 4 hours. Jeff changed the old light out with the new Pentair colored light in a couple hours and the next day the resurfacing crew had the deck complete in 5 hours! The workmanship was top-notch and we really appreciated the care the crew took with all of our existing landscaping and the clean-up. BF Pool really understands how to treat their customer and we wouldn't go anywhere else for our next pool project. Also, you have to check out their incredible showroom. It is amazing! read more

Barefoot Pools - Pool Cleaners Near Me - Gilbert, Arizona

We are so lucky to have Trenton come weekly to service and maintain our pool at our new house. He knows his stuff, answers my questions and takes his time cleaning things thoroughly. Definitely appreciate him as well as Barefoot's communication, very reliable. read more

Sorry for the length but, like us, if you're about to drop a lot of money and are nervous about that hopefully this helps. First the work we did was to replacing about 700 sq ft of 'hodge podge'' patios with travertine (current patio was a combination of slab, tile patios, and 20 year old cool decking), a full resurface of the pool including new tile, and a reconstruction to convert our Jacuzzi into an awesome Baha step. Like many of the 5 star reviews on here I'll start by saying this family owned business was excellent from start to finish! I can't say enough about every detail of the work they did. I started by contacted 4 other pool companies for estimates. While I was on Yelp checking them out I ran across Barefoot Pools. Never heard of them but saw they were the only one that had more than 70 reviews and a solid 5 star rating (they're over 100 reviews now). After reading many reviews I added them to the 4 others to come and provide an estimate. Long story short 3 of the other 4 fell short (ugly pools never sent me their estimate!) so it was between another and Barefoot. I chose Barefoot for several reasons. 1st they're cost was lowest. We support family owned local businesses. Chad the estimator/sales person was excellent. 20 minutes into his estimate and him walking through details none of the others did I already made up my mind. He provided the estimate right then, before he left. The others came in 3-4 days later (for those that sent them in). From there Chad was very responsive to text, phone, and email with my many questions. He would send example pictures of other jobs to help explain certain things. Their design center is very welcoming. Chad immediately removed all the overwhelming fears we had when we first walked in by easily guiding us through the process of selection. he didn't push one choice over another and helped us make selections we were sure of. He then introduced us to Shawn who took over from there with ordering and scheduling all activities of the work. Jose (the owner) also came by several times as the various crews were here and let us know what's next, and answered any other questions we had each time. I can't say enough about Chad, Shawn, Jose, and all the crews that came. They were all very respectful and professional. All very responsive with texted/calls throughout. Before the resurface we told them we have a 4 foot crack at the bottom of the pool and didn't know if it was just on the surface or all the way through. Unfortunately it was all the way through. But they were able to cut out the crack, fill it, let it cure, and seal it before the resurface. We also added more travertine and curbing. Even with these adds (they were not easy adds) they stayed on the overall schedule and finished when they said. Each time we added something they immediately provided a written estimate for each. The final cost was exactly the total of the estimates, no hidden costs at the end. Shawn came by this morning for the final orientation and even dropped off a goody bag with beach towels and other swag. Overall, they did what they said and when and finished on time. Here are a few before and after pictures of our 'hodge podge' patios and our pool/Jacuzzi and what it looks like now! Feel free to contact me with any questions if you're thinking about them or even someone else and want to hear more about our experience. Jim and Beth Gilbert, AZ read more

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We have used barefoot pools for years as weekly maintenance, decided to get our pool redone this winter and we are so very happy with the results! Shawn and his team were professional and accommodating throughout the entire process, thank you Barefoot! :) read more

Barefoot Pools - Pool Cleaners Near Me - Gilbert, Arizona

We have used Barefoot pools for various needs over the past 10+ years. They resurfaced our pool, installed a new cartridge filter, and have done multiple troubleshooting service repairs. We recently had them out to clean our much needed filter. I cannot say enough about the personal service that we get each time we contact them with a need. Jose Garcia, the owner, always takes our call and answers it personally with our name when answering. I have no idea how many contacts he must have in his phone, but that level of attention to service is AMAZING! Jessica who handles the scheduling is always very prompt and does her best to accommodate getting a technician out based on the sense of urgency of the need. We are very pleased to write this review, and we would recommend them to anyone in need of the services they provide read more

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Our filter broke and Barefoot was the only company to call back promptly. They came out quickly and we realized due to the age of our equipment, we not only needed a new filter but also a new pump as well. Josh took care of us in a friendly and professional manner. We're so happy with the results; a system that will last for many years to come. Our pool is clear again. Thank you Barefoot! You have customers for life. read more

Excellent company to deal with...our experience was beyond expectations they showed up on time were very professional and kept us up to date on all stages of the pool remodel. Thanks to the Barefoot Team for the Owner Jose to Chad, Shawn and Jeff and all the installers you made our experience an excellent one. if you are thinking of getting your pool remodeled there is no one else to call but Barefoot pools you will not be disappointed. my wife and I are happy customers. read more

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Premium price, long wait and unprofessional owner. I am stuck with poor quality tile work around my waterline, pebbletec that is extremely uneven and appears dirty all the time, an "energy effecient" pump that was recommended that costs me MORE $ every month, and pool spouts that dont match or effectively move the water to the skimmer. I requested to speak to the owner several times but was never able to get his number so I had to relay my dismay THROUGH his staff, they were the ones that caused the issues, so it was an uncomfortable situation all around. I should have paid a cheaper company to do the same level of work... at least I would have saved $8k. read more

This company did contact us with a phone call but our project was not in their scope of work. I did appreciate the effort.

Promptly replied. Provided reasonable quote. Tech arrived on time and performed service quickly and professionally. Recommend! read more

I had Barefoot Pools completely redo my pool, new equipment and resurfacing the pool with micro pebble tech, new tile and redoing the cool deck. I was always informed on what the next step would be and what the current schedule was. I was even visited by the owner Jose Garcia when he came by to see how things were proceeding. Special Thanks to Jeff Daggett, Jeff Prager and Shawn Yocum for their hardworking attention to detail that made my experience such a success! They were always there with the information I needed and paid special attention to sharing details that would keep my new pool in top shape as time would pass. I would recommend these folks to anyone. You won't be disappointed. You will be amazed how nice your pool can be. read more

Phenomenal experience with Barefoot Pools. We completed a full remodel including travertine deck, interior pebble pool surface and tile, heating and lighting, automation, and rerouting our pool plumbing lines. From initial estimate with Brandon, to our final walk through with Shawn and Jeff, barefoot pools made the process easy and painless. With barefoot they prepare you for the unexpected not just give you a lowball quote and surprise you later. The company makes sure you are satisfied every step of the way. Highly recommend! read more

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These guys are good. Been using them for 6+ years for weekly service and all repairs. They are responsive and easy to work with. I have seen them test the water on numerous occasions, so I know I am getting my money's worth. A bit of a revolving door with the weekly cleaner who shows up, but I can imagine that is typical for any pool service given the various routes they have to cover. Currently have Coy, who appears to be doing the same quality job we have come to expect. I would easily recommend them to anyone who doesn't want to maintain their own pool. read more

Really great and thorough pool service..... It is a bit pricey, but the service and results are worth it. You get what you pay for. Our weekly guy is Coy-- he is very attentive and friendly. Recommend for sure! read more

Excellent company. They fixed our water leveler and installed a new variable speed bump. This team is top notch, in a market with many shady groups. Highly recommend! read more

Left an email last Friday night concerning a leaking autofill. Was called back early Monday and had a very reasonable quote for repair in half an hour. Josh was here on time this morning and did a remarkable repair job. He was professional, informative and left the work area spotless. I am so happy to finally find a reasonable and honest pool repair company!! read more

I have used barefoot pools for the last 3 years I have to say they are prompt, do what they tell you they are going to do and do communicate with you to keep you in the know and they are reasonable Jessica is an amazing help , thank you read more

Barefoot Pools resurfaced our pool, replaced the coping, and replaced our old concrete deck with limestone pavers. From our initial appointment with Chad to select products to the completion of the project, I could not ask for a better experience. We were provided with dates and information for the construction process, which were adhered to completely. Shawn and the entire crew, including Jaun, Zach and RJ, communicated with us every step of the way and were a pleasure to work with. The crew arrived as scheduled, were courteous, and careful with the existing landscape. Chad came out for the final inspection and spent time instructing us on the start up and maintenance of our new pool. I would highly recommend Barefoot Pools to any of my friends considering a remodel. read more

From start to finish the Barefoot Pools Team was communicative and timely when resurfacing my cool-deck. The process was clearly explained and each task was completed on-time. In addition, there were several fixes that were expertly repaired. Kudos on a job well done! read more

I searched for a great pool company to take over maintenance of my 1320 sq/ft pool. Barefoot Pools was the lowest quote, but thankfully top notch service. Carson has been excellent and goes above and beyond for us. I highly recommend this company to anyone who wants a great looking pool all year round. Thank you Carson! read more