Looks Premium, Delivers Budget Motel Service…read more
I stayed here for one night while helping a friend move across the country. At first glance, the property seemed promising. The exterior is attractive, and amenities like the pool and hot tub made it appear to be one of the nicer options in the area. Unfortunately, that first impression did not survive the stay.
The hot tub was warm, but the jets did not work. That ended up being a recurring theme throughout my visit: things were either broken, poorly maintained, or simply not functioning as expected.
The room itself had a strange odor upon arrival. It wasn't overwhelming enough to immediately complain about, but it was noticeable. The room key reader was also damaged and only worked if the card was inserted at a very specific angle. Most disruptive of all was the air conditioning unit, which emitted a loud, high-pitched shrieking noise throughout the night. I've stayed in numerous hotels during this trip, and none had an AC unit that sounded remotely like this.
The biggest disappointment, however, was the customer service.
At 8:55 a.m., I went downstairs for breakfast. Rather than being greeted or assisted, I was immediately informed that breakfast closed "at 9 on the dot." While I understand operating hours exist for a reason, the interaction felt unnecessarily confrontational, especially given that I arrived before closing time. After some discussion, I was eventually allowed to get food, but the entire exchange left me feeling like I was inconveniencing the staff simply by showing up during posted breakfast hours.
The experience only deteriorated from there. While preparing my food, the dining area lights were turned off despite guests still being present. Later, when staff attempted to verify my reservation--which had been booked by my friend--they appeared unable to locate it and seemed to assume I was somehow trying to gain unauthorized access to a room. One employee even remarked, "I guess you guys got that room for free," before realizing they had been looking at the wrong reservation entirely. Rather than apologizing for the confusion, the interaction left me feeling accused and unwelcome.
For a hotel charging between $200 and $350 per night, I expected basic professionalism, functioning facilities, and courteous service. Instead, I encountered broken amenities, maintenance issues, poor communication, and staff who appeared more interested in enforcing rules than helping guests.
The building may look nice from the outside, but that turned out to be a misleading indicator of the actual guest experience. Between the condition of the room, the nonfunctional amenities, and the disappointing customer service, I would not stay here again. In hindsight, I suspect I would have received better value and friendlier treatment at one of the budget hotels across the street.
Rating 2/5, hot tub was still nice even if partially functional. Save your money and look elsewhere.