Helpful staff especially if you need a new battery. They offer free installation and testing of…read moremany car problems especially if the car battery needs replacement. My car dealer said the battery need replacement and Autozone fixed it without charging me. The battery connection just needed to be cleaned.

Cartell was very helpful. I usually go to the one in Sterling but because of his great service and…read morepersonality I'll will be back!

I don't know why there are mixed reviews here. Store manager Ryan was fabulous...responsive on the…read morephone, helpful with getting a coupon applied, really quick to pull my alternator order off the shelf and get me on my way. Go buy your auto parts here and tell Ryan that Big John gives him props!

Came in needing a part and asked them to look up my vehicle. They gave me the wrong part, so I…read morereturned the next day for a refund. The manager refused, then started making excuses about not wanting to get fired over a $7 item. I don't need to hear your personal problems. He even told me to sell the part online to get my money back. The manager was completely dismissive, unprofessional, and had zero accountability. When I called customer service, they said nothing could be done and promised a call from the general manager within 24 hours. It's been almost two weeks with no contact. Staff clearly don't know what they're doing, and this manager can't handle even a simple situation. Extreme red flag. Avoid this place entirely unless you know exactly what you need and can deal with rude, incompetent staff.

Great customer service. Very knowledgeable with everything. Goes out of their way to answer…read morequestions about the parts you are buying and makes sure you have what you need

Cool shop with cool folks :). In an interesting building…read morewith a story all of its own, and friendly service to boot :).

I came here on a Friday around noon in December 2023 to replace the wiper blades (front and back)…read morefor a Mazda CX-5. The store was not too busy, so I asked for assistance. Eric was professional and very helpful in looking up the specific wiper blade size needed and suggesting options (pros and cons). Although a few customers needed help at the same time, I was impressed that Eric quickly called for backup assistance at the register, and brought out the wiper blades to install them on the Mazda SUV for free. In short, Eric provided excellent customer service that was "above and beyond". Will definitely return here for wiper blade replacements in the future if the store is not too busy.

Congratulations. You not only lost a sale today, you lost a loyal customer. Came in search of some…read morecar care supplies that I knew they'd have, but also noticed fuel treatment that was BOGO. That was the factor in my additional purchase. Guy rang it up, I informed him it was two-fer-one, had to walk him to where I got it, he read it had expired but I pointed out they're supposed to honor the posted price. "Good point." Lame manager totally mishandled the exchange, claimed she couldn't void the sale and re-enter it, but I'm sure she figured out how to void it after I walked and took my business to AutoZone at 10960 Fairfax Blvd, Fairfax, VA 22030. Someone needs some remedial management training.

AutoZone is always a reliable source of parts and service, and it's close by! Last week I got…read morewindshield wipers and two weeks ago they replaced a battery for my GT500 for free because it was still under warranty.

I called and was on hold than the phone hung up. I assumed there was a line because I saw a few…read morepeople coming out the store. A gentleman came out the door and held it open we started talking and he said how can I help you. Very personable gentleman. He tested my battery it failed I needed a new one. He looked up my purchases with my phone number. My last battery was in 2022 so the warranty was expired. He said we have 3 batteries in stock I got $22 off for trade in and paid $275 it comes with a 4 year warranty. He had a line so he told me he'll be out in a few minutes offered me a drink. Exceptional customer service. As he put my battery in I asked if he was the manager and he is. I knew it. He was super nice , knowledgeable and just pleasant. I just got off work and was really stressed, tired. I Will continue to come to this location and recommend it to others.

Another shop diagnosed my vehicle as having a problem that would be about 1K to fix. I wanted to be…read moresure that the issue was legit, and also get a second opinion as to what my options were, so I came here. They showed me the issue, and explained why it was necessary. It only took them a minute, but I will be getting the work done here as a result.

The Mazda was dropped off for inspection and tire rotation. Simple, necessary things. I don't want…read moreanother F ticket. Maryland, Florida, California, Maryland, Florida, Florida live here for free and honest citizens pay for goofy yearly inspections. Broken System. When I picked up the car I noticed a radio/mixed display inside the car was damaged. Ok....I took a pic and sent it to the service writer who was there. He said I would get a call from the manager. It's been weeks...no call. Display still damaged. WTF? I used to trust this shop, not anymore. My business goes elsewhere. Looks like it was hit with a wrench, heavy socket. I don't know. Other shops get my business from now on. Maybe consider other shops for your work if you're looking for automotive work.

I like Advance Auto Parts in general because they offer auto parts that we can install/repair…read moreourselves. They do free alternator/battery tests as well as windshield wiper installations for free. The customer service is always hit or miss. I originally walked in asking if they can do a a battery/alternator test. He said yes, that he will be out in a few minutes and asked me to repark in front of the store. It took longer than 10 minutes for him to finally come outside. He did the battery test and said it's fine, but that it may not last much longer. I told him I would rather just have the battery changed and that I have one in the car. He was hesitant to install it in case it was the wrong battery, but I had purchased it from Costco and already knew it was the correct one. There is plenty of parking available, but they do share the lot with Gold's Gym and Dollar Tree (as well as other businesses), so I'm sure it can get busy. I'm giving 3 stars mostly because of the wait time. If I'd known I'd be waiting that long, I would've just gone to the other one on the way to my original destination.

Terrible experience. I had to place an order and cancel because they didn't actually have it in…read morestock. Then I placed another order, only to have to cancel that one too because again--they didn't have enough in stock. To make things worse, the cashier checked it out before even confirming inventory, so I had to go back and return it. The website clearly showed it was available, but in reality, it wasn't. Do not go here unless you want to waste your time and get completely screwed over.

First time my husband drops off his mustang here. The main thing people want in a mechanic is…read morehonest advice and repairs with quality work. I Think it's the guy who owns it but so very very nice, honest & helpful!! Performance By JAX a gem that meets all of those needs. Highly recommend!

From the owner: Performance upgrades on all types of cars and trucks, we also do general repair on all types of…read morecars and trucks. Mustang Specialist for over 20 years. Exhaust Systems, Wheels & Tires, Superchargers, Suspension upgrades, Truck and Jeep Lifts, Truck Accessories, Car Care Products, Racing Fuels, Royal Purple Oils, Batteries, Free battery test. All work estimates are free.

Perhaps it was the error in going just moments before they closed. We went in looking for wiper…read moreblades. The set up there was a bit different then we had found in other auto parts store, where there is a small computer you put in your make/mode/year of car and it tells you what fits. Unfortunately Car Quest lacked this, so up to the counter where the person at the counter didn't know who made the car much less could easily find what we needed. Eventually having to call a co-worker in to assist and they were able to find the wiper blades in the back area. Also the parking at this place is less than stellar, the time before I tried to go in but all of the spots in the front of the store were taken by their own parts delivery cars. So I ended up just rolling over to the other auto parts store nearby.

I purchase all my car parts here. The staff is super friendly, always willing to help and really…read moreknowledgable. They know their stuff. Their prices always beat AutoZone, Advance Auto, NAPA, etc. If they don't have an item in stock they can get the item there the same day (in the afternoon) or within a 24 hour period, since they have other locations nearby.

Great customer service…read more Hector could see I was stuck in my car because of a recent stroke. He came out to the car and we conducted all our business (battery replacement). Friendly, competent, efficient.

This place is awful, I needed assistance with checking on my car when it broke down and the guy who…read moreworks there did not care at all to help or assist.