A literal scam! I came to them to find out what was wrong with my engine, although i got a…read morediagnostic from autozone and let them know they said i needed a MAF sensor, but they told me all it was, was the air filters and low oil codes popping up. Charged me $220, ok. Not even 2 full hours later of me driving around to do errands my engine light comes back on. Not only that within a week after me bringing my car to them, my car starts starting and not staying on. This happened 3 times within a span of a week. I got stuck in a garage because my car wouldn't start anymore and a guy my school sent out looked at my oil and said it was dark!! i brought my car BACK to bob's and they then charge me another $200 just to clean out a sensor but on the receipt it says they removed and replaced the sensor (lying on paperwork) and they said this was a new code to pop up. But when I brought my car to autozone before coming to Bob's, they told me the MAF sensor was the issue. Another 3 hours after driving my car from getting their service, my engine light turns back on. They have no respect for clientele and just want to ruin your car so you have to keep coming back to them. I have never been so dissatisfied in my life! Do not go here!

My first time visiting and I don't see myself going anywhere else. I can't after too many mishaps…read moreat Thompson Toyota and the handling of me and my car is so much better. I got 4 new tires and the price was good. Nobody tried to upsell me on anything I didn't need and everyone was very nice. They wouldn't patch my tires because I needed new ones altogether, which was fine age figured that was worst case scenario. I look forward to a great service relationship with the team and appreciate them looking over my car and doing what makes sense for me.

Came in to replace my tires and caught the store manager Stephanie talking crap about me. Stating…read morethings like "She think she knows what she's talking about but she don't." I'm assuming she did not realize I was in the building. Do not recommend people come here at all. After shopping around online and at my dealership, the price of the service was also not worth it.

What a wonderful place to go! Michael and Stefanie are just amazing. The building was so clean and…read moreorganized, they took care of my tires and got me in and out so quickly while they were busy! Glad I found a place I would want to come back to again. Price was fair and I don't mind spending money as long as I get good service!

Overall, the service was good, but there was some miscommunication. Perhaps the Front desk guy…read moredidn't provide enough information about the estimate, which led to some confusion. The technician worked quickly; however, there is still an air sign after I drove some miles as requested. They may not have checked the door pillar for the recommended air pressure.

The customer service person is rude. They also don't know what an appointment means. They don't…read moreoperate using actual appointments. Whoever comes they just services them and if you have an appointment you have to wait for people who were just walkins

I needed an oil change and I had previously went to NTB. After 2.5 hours NTB could not get my oil…read morefilter off so I scheduled an appointment with Foltz! My Lexus is only 5 years old! The mechanics were knowledgeable and did not have any difficulties getting my oil filter off . They communicated via text when my vehicle was finished and even gave me a picture inspection of future maintenance needs for my vehicle! I would highly recommend Foltz Automotive!!

Thank you Marc, Missy, Andrew and everyone at Foltz! If youre not receiving a digital vehicle…read moreinspection from your current shop, then youre currently doing it wrong, its fantastic! im able to see all parts of my car which i love! I dont like being sold things i dont need, and i dont have that worry here because i can see everything! Thats awesome!!!!! Quality, Trust, Transparency, Value, everything is top notch!

I have purchased 2 vechiles from this dealership. I must say my sales guy shaun is a wonderful…read more gentleman he did everything he could to make sure I got the vechile I wanted I would suggest seeing him if your in the market for a new or used car...

I just left this Dealership they had a Nissan Altima my Daughter liked wrote up a buyers Order…read more over a week ago keep calling and texting because my daughter had to clear up and over sight on her credit got things straight made the call and informed my salse person they said come on in countless hours wasted, we had the check 23000 from the dealer 2900 for the down payment, they would not expect there own agreement said we needed 500 more dollars after they wrote the agreement up STAY AWAY FROM THIS PLACE, YOU MIGHT BE ABLE TO MAKE A DEAL IF YOU LET THEM RUN YOUR CREDIT SO THEY CAN ADD ON, BUT IF YOUR APPROVED ALREADY FROM A BANK OR CREDIT UNION THEY CAN'T MAKE ANY MONEY I CAN ONLY CONCLUDE

Excellent service always!! I really love the family oriented business that Welch Automotive…read moreServices are, and how well they meet the service needs of the customers. My wife and I always have our vehicles serviced with Welch Automotive, and Gary and the family know us well. The crew are always polite and courteous as well, making you feel welcomed.

We have been so pleased with their services and reasonable prices. I can drop my car off and they…read morewill take me home and pick me up when the repairs are complete. Extremely nice people to deal with. So glad they were recommended to us.

Sears automotive in White Marsh dropped my car off for a oil change. The service guys were fast…read morecourteous and told me there was a coupon available for the services I was receiving. What automotive repair does that without charging you an enormous fee from the beginning. Unlike the dealer.

I had an 8:00 am appointment today to get my oil changed at this location. When I pulled up at 8:09…read moream (yo, them Saturday mornings are rough, lol), I saw about a 1/2 dozen people lined up outside -- the Auto Center wasn't even OPEN yet. I waited very impatiently with the other people before calling the store on my cell phone while standing outside -- it just rang and rang, NO ANSWER. Mind you, this is the White Marsh Mall. NOT Mondawmin. NOT Security Square. THE WHITE MARSH MALL. When I finally walked away at 8:25 am (and there were another 1-2 people who had arrived to add to the line), I was able to get a 12 noon appointment at a local Mr. Tire -- they actually ANSWERED their phones when I called. This treatment of "valued" customers was extremely Unprofessional and I likely won't come back to this shop again.

Horizontal Motors still has NOT transferred the warrantee for the motor replacement they put in my…read moreBMW to me and in my name so I can use it if needed. They also have not reimbursed me the @170.00 for the tow and coolant I pay for because they didn't secure the coolant hose properly causing it to disconnect in which my BMW lost all of its coolant while driving. Food for thought. When Horizontal Motors was "working on and repairing my BMW" it seemed like with-in weeks after every time my vehicle was in their shop something else would break down or had to be repaired. Since I left them the ONLY things I have to have done is the basic maintenance. Go figure.

I love this shop because they know there stuff. I took my vehicle and right away they knew the…read moreproblem and showed me where and what caused the issue. They make genuine recommendations. Unlike other places that they just want your money and the problem is still there. This shop actually is honest with you and tells you what it is. The energy is down to earth. I love everything about to....professional...knowledgeable techs. And honesty. What more do you want.