Grease Monkey on Ritchie Highway is unlike any automotive repair shop I have encountered in the…read moreBaltimore-Glen Burnie area. What separates this location from the typical garage is their combination of speed, mechanical capability, immediate service, and determination to finish the job correctly. I brought my vehicle in for substantial rear-brake work involving new brake drums, wheel bearings, brake components, hardware, and the related parts needed to properly complete the repair. Instead of telling me to leave the vehicle for several days before a technician could even begin, they started working on it immediately. That is the remarkable part of their business model. They provide the urgency people expect from a quick-service operation, but they are capable of performing serious and complex mechanical repairs. When additional parts were needed, they were able to obtain them from nearby suppliers extremely quickly. In one instance, the replacement drums arrived in roughly 15 minutes, and the technicians continued the repair without unnecessary delay. I also observed other customers arriving with automotive problems and saw the same sense of urgency: diagnose the problem, obtain what is needed, and get to work. There was no attitude of, "Leave it here and maybe we will get to it in a few days." The young leadership and technicians work with tremendous tenacity. If a repair requires another component, another adjustment, or another step, they keep moving forward until the vehicle is properly repaired. I did not have to stand over anyone or repeatedly ask whether the related components were being addressed. They handled the repair comprehensively. Many dealerships and traditional repair shops can keep a vehicle for several days simply because it is waiting in line before anyone begins working on it. Grease Monkey has created something different: bring the vehicle in, get the repair started, obtain the necessary parts quickly, complete the mechanical work, and get the customer back on the road. Their building says, "Done Fast. Done Right." After experiencing their service firsthand, I can say that is more than advertising. It describes how this location operates. For drivers, families, commuters, and businesses with fleet vehicles throughout the Baltimore and Glen Burnie area, this is a shop worth knowing about. Five stars. Grease Monkey is not simply another repair garage. They are demonstrating what modern automotive service should look like.

Very fast with response through Yelp…read more Service was performed relatively quickly. Had an unknown problem causing the engine to not turn over. They diagnosed and fixed the problem. They charged a fair market price without any strange fees or charges. Would take my vehicle here again.

This was not my first Jiffy Lube visit, but I'm new to the area so this location was new to me. I…read morenote that this was my first visit and if I could give it ten stars, I would. The staff treated us like family, took us right away, and their waiting room is the opposite of my experience with these waiting rooms- gorgeous chairs designed for comfort vs. stackability (you all know the chairs I mean, the cost effective way to destroy someone's back in mere moments), and clean. Again, a very pleasant surprise! I had a synthetic oil change and tire rotation, and we were out in what seemed like moments- the car vacuumed, checkout was quick. I was dreading taking it in, but I will no doubt make this my go to location. Great job, guys!!! Thank you!

Came here with my bonus kid and they did an oil change and tire rotation. Apparently they don't…read moreknow how to put hubcaps back on because 2 of them fell off after we left! One of which got ran over as it happened when we were driving! Then we had to call twice to get the receipt via email, apparently they also don't know how to listen because they misspelled his very common and easy name twice for the email address. Do not waste your time here.

Easy in and out! Love coming to valvoline because it's always quick and easy and I can sit right in…read moremy car. I love that they offer services, but do not push if I say I do not want something. It's a little more expensive I think than other oil changes in the area, BUT I think the convenience is worth it. This service I got a tire rotation, synthetic oil changes, and all air filters replaced. The guy even offered a discount code for the cabin air filter replacement. I'll definitely be back!

WOMEN BEWARE!!! I've…read morebeen to this location three or four times before and never had a problem getting my oil changed. Probably because I had my boyfriend with me previously. That all ended today and I will not be returning. I know when you go get your oil changed they try to upsell you on a bunch of services that you don't necessarily need. When I pulled in, I said all I wanted was an oil change. The worker Franklin tried to pressure me into a bunch of different services that I explicitly said I wasn't interested in. When I said no, he kept doubling down and even said some quite rude things. When I refused to have them change my air filter, he said I don't take care of my car or "show my car love". He kept repeating this for me and the other employees to hear. I have family that can service my car if I need it, but I don't like to bother them with my oil change. When I told Franklin I'd have my brother look at my filter, he said "if your brother really took care of your car then why are you here getting your oil changed instead of having him do it?" He then claimed my brother must not take care of his car either. (??) He also gave me a hard time about how my car had too much oil in it, which he said is worse than not having enough oil. He went on and on before I told him THEY changed my oil five months ago and I haven't touched it since. So if anyone overfilled it, it would've been them. I understand sales and upselling but this was blatantly rude and overly confrontational. I don't know if it's because I'm a young woman and he assumed it would be an easy sell, but I will absolutely not be giving them any more of my business and I'm telling all of my friends and family to avoid them.

hands down one of the most courteous & informative experiences I've had at Oil Change. I believe…read morethe young man's name was Amir at the Middle River location . He was very well mannered & made us feel very welcomed. I will be back just for that.

Jordan at Valvoline in Ballpark road in Bowie MD did a fantastic job with service recommendation.read more

Called and explained everything that needed to be done a month ago, was told no problem but they…read morecouldn't take the vehicle until today. Called today and was told actually they can't work on it. Would have been nice to know I so that I could find somewhere else from the start.

Poor customer service. they charge you for service they never render. when you make a complain the…read moreowner called out all of his staff and states come and see this guy hesitate from paying you guys from the job you guys have rendered?

We have even coming to Melvin's for years. We are always very happy with their service…read more On two recent occasions, I had a tire blow out on a major highway. Both times, I was able to get towed to Melvin's and the tire was plugged for $30 or less. They are helpful, polite, and honest. Thanks!

I got my car inspected here when I moved to Baltimore from out of state. They are one of the few…read moreplaces open on the weekends that does state inspections. They had to do some work to my car, but they got it all done in a timely manner. They did good and thorough work and charged me a fair price for the work. I would definitely trust them with my car again.

We were towed to the NTB at 7940 Bel Air Rd in Nottingham because our tire blew out on 43 in White…read moreMarsh. We called ahead and were greeted by Gary and Mike, and both were friendly and helpful. They put our spare on for us and gave us a price to replace the tire along with a promise to price match other offers. So happy we found them. Company can be proud of these guys.

0 Stars. I award you no points and may God have mercy on your souls. Stopped here today to get 2…read morenew front tires and the alignment fixed. Albert, who prides himself in customer service, was great when he was collecting money... not so much when the right thing to do was give it back. Something wasn't tightened enough, so some reading was off... yada yada. Just do your job and when you screw the pooch, own it. The car's alignment went in to get fixed and came out with scoliosis. Which left me in a position where I had to hold the wheel, turned 20 degrees down to the left, to make the car go straight. This was after almost crashing not 20 seconds after I left NTB because when Inout the wheel straight for a second the tires and car went hard right, almost causing a multi car accident. When I brought the car back, having to miss work the rest of the day... Albert reacted to me talking about his staff's mistake, which put my safety and others in jeopardy... by telling me that I'm not perfect either and I make mistakes. Defensive ego for dinner anyone? King of Customer Service until it hits the old ego. Albert firmly said I cannot give you any money back. Until within 15 minutes his corporate Customer Service manager told him to give me $50 back of the $119 that I paid for the alignment, to go with 2 new tires. Not to mention the $180 I lost for work which was supposed to be from 5-7pm... due to user error in the service department. Now I sit here at 5:56pm, still waiting for the same way of thinking that got me into this problem... to try and fix the problem they made. Plenty of fish in the sea and tire shops in the Baltimore area. Avoid this one like the plague... Wheel still has to turn to the left to make the car go straight, after they spent more time "fixing it". I asked the attendant when he gave me the car keys if it was working now. His answer... better than before. Life is all about things being in alignment. This NTB location and now my car, are not.

One-hundred dollars…read more That's all it took for Midas to remove and install a flex pipe with the supporting catalytic converter. Keep in mind, I already had the part from another auto store (http://www.yelp.com/biz/salvo-auto-parts-towson-2#hrid:XolLYWJNHKZlVWwRQRtmAA/src:self). The hard part was trying to find a dealer that would do the work for a manageable price. This is where Midas came in. After speaking with Steve (manager) throughout the week, he assured that I could just leave the car and the part would be installed. Couple of hours later after dropping the car off, Steve called me and told me the good news: the car was complete! Steve told me that my old flex pipe was pretty much destroyed, which I had figured already. One month later after the new flex pipe was installed, my car is still running smooth. No aftereffects, no mechanical problems, no bull. All for $100 (well, $106 if you include tax). Excellent job, Midas.

Made a reservation online after they closed, got in at 9:30 the next morning to look at a leaking…read moretire. I was in and out in ten minutes and even though I had signed and agreed to the $30 tire repair fee (which IMO is perfectly reasonable), he didn't charge me! Nice guy, great service. Definitely would recommend.

The service here was FABULOUS. I was in and out very quickly. And there were three gentlemen that…read morehelped me Jai, Amari and Dashad! They were the nicest friendliest techs ever! Thank you for the exceptional service that you provided today!

Saturday morning, 8 degree F outside. Went for on oil change, opted to do a tire rotation. They…read morecouldnt get 3 tires off, donkey kicking my car and taking a sledge hammer to it for over 10 minutes. They damaged the tie rod and track bar doing so. Refusing to take responsibility. Because i dont have them on camera doing this they believe they wont be held accountable. DO NOT TRUST THEM WITH YOUR VEHICLE. It will cost you more than the service youre paying for.