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    Bailey Windows

    4.5 (8 reviews)
    Open 9:00 am - 6:00 pm

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    3 years ago

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    Golden State Builders Group - Home remodel

    Golden State Builders Group

    (53 reviews)

    My experience with Golden State was better than I expected even though I was impressed by them…read moreduring our initial meeting. I have dealt with other construction companies in the past which turned out to be negative experiences. They disappeared at times and did not communicate clearly or honestly. I had the opposite experience with Golden State. Zach and Alex with Golden State were the two people that I was in most contact with. They were extremely efficient and reliable. They communicated clearly and honestly. They completed two porches which were in need of replacement and a lot of siding that was damaged followed by a beautiful paint job on our family home. They also completed the job much faster than I expected. Alex's crew did the work. Each one of his crew members was friendly, polite and a hard working individual. We thought the pricing was fair. Much better than other companies that we considered for the job. My wife and I will definitely recommend them to others who may need similar work done.

    Since this will be a detailed review, including photographs, and since not everyone may want to…read moreread through all of it, I'll list the main takeaways up front: 1) This company prioritizes keeping to their schedule over doing the work correctly. 2) There is a serious lack of oversight on projects. I also want this review to be balanced, so I'll say up front that there were certainly a number of thing that went well in my siding replacement project. But enough things went badly that I regret having chosen Golden State Builders to do the work. My project involved removing 60-year old cedar siding and replacing it with t1-11 plywood siding on the front of my house. I planned to stain rather than paint the siding, which is admittedly an unusual approach. And this entailed some additional complications, two of which I discussed with the foreman before work began. First, plywood cannot be left sitting in water. I therefore emphasized that the metal flashing beneath the siding could not be flush against the bottom, and that an air gap must be left so that the plywood can dry after rain. Regardless, the Z flashing was installed flush against the bottom (see photo below), and for long stretches tilted in toward the panels, which would have acted as a basin directing water toward them and holding it there. When I pointed this out, they removed the Z flashing, which left the underlying L flashing in a somewhat tattered-looking condition (see photo). Golden State apparently considers this to be aesthetically acceptable, and it's what's currently protruding from my wall. Second, although I ordered premium t1-11 panels for this project, such panels always vary in appearance. Some are almost entirely "clean" while others have visible patch marks or major color irregularities. I therefore asked the foreman to place the dirtier panels on the right side of my house, where they would be largely hidden by foliage, and the clean panels on the left side, where they would be immediately visible to visitors and passersby. Despite this, the crew installed one of the dirtiest panels on the left side of the house (see photo). For various reasons I did not demand that they redo this, but it's indicative of a general lack of attention to customers' stated preferences. On the right side of my house, the new siding extended a little farther out than the original siding had. Consequently , it ran up against, and overlapped with, a wood fence that touches the right wall of the house. Rather than removing the obstruction, or even consulting with me to see what I wanted done, they made the remarkable decision to bend the plywood panel at the end (see photo). This could have led to delamination and other structural problems down the road, apart from not looking very nice or professionally done. But it was clearly the fastest way for them to "fix" the problem and get on to the next job. Now, the thing about all of these issues is that none of them were identified by the company itself. And the reason is that there was no effective oversight of the work crew. The onus was entirely on me to spot and report them. Once I did so, they acknowledged them and fixed (most of) them. (There were other smaller ones I won't go into here.) But clearly, the formula seems to be: if the customer doesn't know enough or doesn't check carefully enough to complain, leave it and move on. The problem here falls mainly on the project managers. My original one disappeared as soon as work started, and consequently exercised no oversight. He was replaced by a second one once I started pointing out problems, but that second one likewise identified no issues on his own, despite the fact that some were discovered (by me) only after he was put on the job. Good project managers visit worksites daily and inspect work closely. Golden State's project managers do not do this. I would identify this as the primary issue with my project. Golden State would probably argue that the main problem was the foreman. They claim to have fired him immediately after my job, but if that's even true, it's small consolation to learn that the work has been done by someone worth firing. But I would say that the onus falls on the project managers, who are simply not doing their jobs, and on management, which is probably encouraging or at least tolerating this behavior. Look, if your idea of siding replacement is throwing up some hardie board and painting it, then these guys will probably do a decent job. But if anything more complicated or detail-oriented is involved, you're probably better off hiring a small local contractor rather than a large outfit juggling many jobs over an extended area. I wish I had.

    Custom Exteriors - Infinity from Marvin windows and patio door

    Custom Exteriors

    (383 reviews)

    We had all our windows replaced with Anlin Delmar dual pane windows from Custom Exteriors 14 years…read more(2012) ago. Never knew about life time warranty until last month, one of the window cracked. We didn't have any receipt or anything, just an email we did 14 years ago. We just contacted the company on their website and amazingly, they have the record by the address. The service department was so helpful, they contacted us and contacted the manufacturer to set up appointment with the case number to get it replaced. The windows were replaced 14 years ago in one day and we had many custom sized windows. The amazing thing is they know exactly which window that cracked by us describing the location of the window. Anlin Delmar (Milgard) called us and setup the appointment. They came and replaced the windows in a few hours. It was amazing and we're extremely happy. Now we know, go with the best and reputable company like Custom Exteriors and a good manufacturer like Anlin Delmar to have after service years after the work is done. Would we recommend Custom Exteriors and Anlin Delmar? The answer is obvious, YES.

    I've been a customer of Custom Exteriors since shortly after I moved into our home in 2005, when…read morethey replaced all of my windows. I had such a positive experience that nearly two decades later, when it was time to replace my front door, I hired them again. Because of our climate, the door can swell and shrink during periods of extreme rain or heat. Customer Exteriors has now come back three times--at no additional charge--to make adjustments so the bolt lock continues to work properly. I've been especially impressed with their customer service. They respond promptly to calls and service requests and stand behind their work long after the installation is complete. That kind of reliability is hard to find, and I imagine it's a big part of why they've been in business for so long. I would definitely use them again.

    Bailey Windows - windowsinstallation - Updated September 2026

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