Dr. Kim has been our optometrist for the past 10+ years and he has always provided excellent care…read more He patiently answers all of our questions and takes the time to explain things to us. The rest of the staff have always been excellent and a pleasure to work with.

I had my first visit with Dr Joanne Chan today. She has great chair side manner. She explained…read moreall the steps she was going through, the technology. Etc. She carefully went over all the results and changes to my eyes, and laid out a forward facing plan. Excellent

The worst optometrist I have ever seen.. Dr. Cheng did not introduce himself and was highly…read moreunprofessional and most worrisomely careless. I had to correct him on the prescription! He wrote the sphere for my right eye and my l eye as the same. I knew from previous visits to actual professionals that this was incorrect. I questioned him, he doubled checked it and then rewrote my prescription. When I asked him why he first wrote them both as the same his shrugged and mumbled something. He was dismissive of my questions as to why my eyes hurt and the left one felt sore upon touching. He said he saw nothing wrong and banned me from wearing contacts even though I other doctors have given me the okay. I asked for his opinion on laser eye surgery, including puncal plugs ( I got two different suggestions from two different surgeons) ands very rude and said sure just do what they say. They also made me pay first. I feel bad for the receptionist. Dr. Cheng kept twitching the entire appointment and made me very uncomfortable. He treated me as a nuisance. What a waste of my time, energy and money! I will never return.

My wife went to see Dr. Francis Cheng because one of her eyes has been continuously tearing and…read morethat her glasses prescription may have worsened. My wife told him these issues but he did not address them at all. He said her eye prescription is fine and left it at that. The way his clinic is run is shocking. No questions were asked about COVID symptoms at all. He does not wear gloves. He does not wear his mask properly or securely since it will occasionally drop below his nose and he will not adjust it for a few minutes. His assistants also do not wear gloves when they were examining her and will touch your face with no announcement. My wife could not tell whether he and his staff sanitize their hands. After dilating her eyes, he sent her out of the clinic and told her to come back after 10 - 15 minutes. I find this particular practice unsettling as it puts the patient at a risk at getting injured out in public since patients have their vision temporarily impaired. I would expect an optometrist to have their patients wait in the clinic. His staff simply kick out their patients while their vision is impaired. I wish I could give zero stars.

My experience in choosing Dr. jennifer Yu is due to her professionalism in attending to my case…read moreafter I had a lens replacement in my left eye after a Cataract replacement. In all, I have no hesitation in recomanding anyone who needs glasses replacement to consult Dr. Yu.

From the owner: Dr. Jennifer Yu Optometry Centre is a full service eye and vision care provider, accepting both eye…read moreemergencies as well as scheduled appointments. Patients throughout the Richmond area come to Dr. Jennifer Yu Optometry Centre because they know they will receive the personal attention and professional care that is our foundation. Dr. Yu and our team are dedicated to keeping our patients comfortable and well-informed at all times. At Dr. Jennifer Yu Optometry Centre, we will explain every exam and procedure and answer all of our patients' questions. Additionally, we offer vision financing options and will work with vision insurance providers to ensure good eye health and vision care for all of our patients. Our Approach to Optometry Our one-on-one approach to optometry makes Dr. Yu and the Dr. Jennifer Yu Optometry Centre staff the eye and vision care providers of choice in the Richmond area. Our Richmond optometrist offers the following services: complete eye exams, contact lenses, glasses, glaucoma testing, and pre- and post-operative care. For a complete list of services, visit our services page or call our Richmond office

We had a wonderful experience with Dr. Scott Lake yesterday. He was extremely thorough and…read moredetailed in my eye examination, explaining each step clearly and making me feel at ease. His bedside manner was warm, professional, and reassuring. The receptionist and the staff (she could speak English, Cantonese & Mandarin) who performed my eye pressure test were also very kind and gentle. Everyone made the whole process comfortable and stress-free. Thank you all for your excellent care!

4 years ago I needed prescription sunglasses. David had my existing Ray Ban Jackie Oh frames fitted…read morewith new sunglass lenses. They did an amazing job and David was great. 4 years later and now I needed to update the lenses. David again assisted me and put a rush on it so I had them back in time for my vacation. David always provides exceptional service and I won't hesitate to go back.

While visiting Vancouver, my glasses broke and since my lenses were wearing out (coating…read moredelaminating), I decided it is time for new glasses and I can't wait to have them replaced at home. I went to Costco, a chain store, and Richmond Eye Care after asking a friend for a referral. I read the latest review for them (it wasn't very good) and went to Richmond Eye Care based on the referral, and with a little trepidation. Let me tell you, the family that runs this place has been here for 30+ years and were so friendly and professional. It felt like I have been friends with them for years. I found a pair of frames that I like (I have a very wide face) and told the owner, Alan, that I still needed to visit one more place before deciding. I did end up using Richmond Eye Care. It took 7 business days from the time I ordered them to the time I picked them up. They did tell me that it may take a little longer for the high-index frames for my severe prescription. Alan's father, Archie, is an expert at fitting them to my face. He patiently worked the frames to make sure everything was right before I went back home.

Low quality with bad customer service, never have your paid glasses ready on time and delay…read moreforever. They just start to grab the junk lenses with frame to assemble your glasses while you arrive their store, EVEN in the case that you eventually called them day before because of forever waiting and they promise that you can pick your glasses next day.

My Wife and I had an appointment with Dr. Chan and I was very pleased with the experience…read more Dr Chan was very patient with me and took extra time and care to ensure that my concerns and needs were taken into consideration as I spend at least ten hours a day in front of a Computer monitor for work. Dr. Chan also took care to explain the adjustments that were being made and allowed me to walk around with the my proposed new prescription to ensure that they would work for me in a practical setting - a huge plus. I was given further reading with practical information on best practices with regards to computer monitors etc. on his wordpress site. (http://youreyehealth.wordpress.com/category/computers-and-vision) Overall highly recommended.

The equipment is very advanced, Dr. Ho is experienced and patient, and he explains the results of…read morethe eye test clearly.

Super happy with the thoroughness or exam and Dr Annie Liang's ability to explain the results of…read morethe tests and next steps. Wholeheartedly recommend this Optometrist and company.

been coming here for years…read more staff are amazing! company does direct billing. tons of frames, lenses, soft contacts etc. staff will actually help you to save $...be it taxes or rebate programs where you get mailed a $40-$100 visa gift card. plus, they have no problems giving freebies like samples of lenses with your grade, contact travel solutions etc. ive seen Dr kemp off and on , but Dr Eddy is my personal fav. ive had a lot of dealings with her specially for work related stuff and she has been helpful and patient thru and thru! one stop shop for all your optical needs! will never stop coming!!

I had no clue that there was an OG level at Metrotown. I googled Metrotown Optometrist and I found…read moreReal Eyes Optometry. Booking is all done online. I liked how relax the place was. It was not overly crowded full of people and there were no double bookings etc. Walked in filled out the forms and gave my ID and I was pretty much ready to go. The test from beginning to end took about 45 mins. It was not bad. Dr. Pati was very professional. He explained everything very well and through. I will be back again. I told my family about this OG level and my mom told me to send her the phone number so she will make an appointment soon too.

For more than a decade I have been coming here for my eyes exam and any eyes related medical…read moreissues. I used to have Dr Wang who is no doubt an excellent optometrist and beyond. Started few years ago he referred me to his associate Dr Pati then eventually Dr Sahota and they are all very nice and professional. I will highly recommend this eye clinic!