It is businesses like this one that defines good service. I've purchased two pairs of glasses thus…read morefar. Frame adjustments are free lifetime and appointments were made easily. The assigned staff doesn't really multitask (handling multiple customers at same time) so you get their full attention during the visit. This high level of service is standard in Japan no matter where you shop (previous home) and almost nowhere in Vancouver would I get this level of service here except maybe at Mercedes. They follow Covid rules, everyone's temperature is taken, hand sanitizer is given. The shop is clean, well laid out, modern and spacious. Service is by appointment only due to Covid. The staff that looks after me is Ray. He is very patient and knowledgable when helping you choose frames and lenses, who knew there'd be so much to learn! This definitely helps me find the right pair of glasses more efficiently. I will definitely be recommending this store to friends and family.

WORST EYECARE IN VANCOUVER!! Do not go. Technicians are students they are not professionals at all…read more Trying to charge me for adjusting my glasses and asking for cancellation fees when they did not inform you. Also, Worst customer service they look like they hated the job and not welcoming. PLEASE DO NOT GO TO THIS!! Especially the man at the receptionist the worst ever

Sam & Stephanie did a good job. Stephanie made the experience very pleasant and sam did the…read moretechnical part that went smooth. Very recommended on that side and i would give 5stars. But what made me give a 1 star is the billing part. A true cash grab. Be aware. Please take my advice seriously: please clarify things twice with the front desk representative "Zari". Make sure you double check twice prior of proceeding. Didn't expect my eye test to be $ 135 ... my benefit plan only covered for 75$. Initially i went there to inquire about the eye test. I was told they don't do direct billing. I left. They called me back and they said upon checking with the head office ... Yes we do direct billing. They asked about my benefits plan provider. And they said: oh yeah we will do direct billing and they will cover for it. I was not told the price of cost of the eye test. I was told that your plan will cover it. But after i did my test .. i was surprise by Zari asking me to pay a balance of 60$. I was in shock. I felt the cash grab feeling .... ! I told Zari that i was not told .. and she said: oh we probably didnt because you were in a rush. I didn't wanna argue! I paid 60$ but definitely made sure to never ever buy a thing here "i'm writing this review by the way while i am still here". I was planning to buy contact lenses and glasses and sunglasses. But after i was screwed for 60$. They won't get an extra penny from me. I will make sure to have this same review on google and other sites.

Great service here and very warm, friendly staff. They definitely have my future businessread more

Dr Bhangu is great, super friendly and a professional. It was my first time coming here and I will…read morecontinue to come here from now on. I overall suggest this place to anyone who is looking for a new eye doctor in the area. Even the workers at the front gave super great experience I believe her name was Mandy. Nice and clean office as well. Recommend this place to anyone 10/10!!

My wife and I love dealing with Mandy! We have been coming to doctor Bhanghu for about three years…read morenow!

Good experience here to get Myopia control glasses. Plaza is bustling and there is a STarbucks…read morenext door. Plenty of customers and I think they are closed on Sunday.

DO NOT SEE THIS CLINIC FOR Vision therapy it is not evidenced based. Most of what these so called…read moreDrs do here is also way out of your scope about concussion therapy!!!!! As for eye exercises Most patients can tolerate 5-15 minutes but this company will bill one hour sessions and say you need over 25 -50sessions. This is an abuse of ICBC funds!!! Most patients feel nauseated and sick after 15 minutes but are booked for an hour. Often they sit around with warm towels on their eyes for the rest of the session. I heard this directly from My own patients. This is a Money making company. I have met with actual medical doctors or neuropthamologists not pseudo drs like these Optometrist's are and they say what this company offers is self serving not evidenced based. ICBC needs to be aware! Shame on this company!!!!!!! Stay in your lanes. When u talk about concussion therapy hand eye coordination visual perception brain therapy. THAT IS NOT IN YOUR SCOPE!!!!! I will be reporting them to ICBC.

I had a great experience at West End Optometry…read more They are tucked away on the 8th floor of the office building at Georgia and Cardero, which makes it a quiet, professional spot away from the street noise. The staff was incredibly friendly from the moment I walked in. I was specifically looking for help with a minor fix for my ic! berlin glasses, and they handled the unique hinge system with ease. They also have a fantastic selection of frames if you're looking for something new. Highly recommend if you're in the Coal Harbour/West End area!

My appointment was with Dr Chan. She took great care of me, and displayed thoroughness,…read moreprofessionalism and consideration during my exam. The office is beautiful and modern, with a spectacular view. Heads up - ask ahead of time if your exam includes eyedrops for pupil dilation. If so, be sure to bring sunglasses AND have them at the ready when you exit the office!

Came by for some glasses parts…read more Parking is available along Esmond, as well as Hastings outside of rush hour. The interior is pretty nice and modern. Staff were friendly and helpful. Looks like they carry a decent selection, including safety glasses. I've also had an eye exam done here before and they definitely have some state of the art equipment. As others have mentioned though, their exams are a wee bit pricey. Oh well.

I've taken my daughter for her eye exams and check ups at Burnaby Vision Care for a year now and…read morethey've always been great. The staff are professional and friendly. I usually have a coffee while waiting. The eye exams are thorough and Optometrist is wonderful with kids. My daughter loves leaving with a sticker of her favorite cartoon. The only very minor thing I would ask is to update some of the toys in the kid play area. Some items are broken. Other than that, I'll be coming back for a long time.

My daughter & I have been patients of Dr Mithani for about 30 years & he is the kindest most…read moregenerous & caring doctor one could have...he goes out of his way to help his patients...we are very grateful...he is the best!!!

This guys great. I heard of him through a co worker of mine. He diagnosed her with some crazy eye…read moreissue and he was able to pick up on it. We've been seeing him for several years now. He was able to help my daughter with her eye issues. She's definitely improved since she's been under his care.

I cannot recommend Dr. Annie Huang highly enough! She is truly a standout in the world of optometry…read more-- not just for her clinical skills, but for her genuine passion for patient care. From the moment you walk into her office, you feel welcomed, respected, and in excellent hands. What makes Dr. Annie Huang so exceptional is the way she approaches eye care. She doesn't just perform exams and write prescriptions -- she takes the time to educate you about your eye health, explain any concerns in clear and thoughtful terms, and offers practical ways to prevent future issues. After a visit with her, you walk away feeling informed, empowered, and confident in your care plan. It's clear that Dr. Annie Huang genuinely cares about her patients. She listens, she answers questions thoroughly, and she's up to date on the latest in treatment and technology. Dr. Annie Huang takes the time needed during the appointment, and she's helped me understand more about my vision and eye health than any other provider I've seen before across four continents. Finally, beside her superior technical skills, she is also a happy and funny person, and you leave her office in a cheerful mood, feeling good. If you're looking for an optometrist who combines expert-level care with compassion, education, and a truly patient-first approach, Dr. Annie Huang is the one. She's the kind of doctor you'll want to recommend to all your family and friends -- just like I'm doing now!

I used to love this place; I've been going here for years. However, Dr. Reis and his business has…read moregotten WAY too busy! I received a text message in May telling me I was due for my next eye examination in June, so I called right away to schedule an appointment for June, only to be told he had no availability until December! That is unacceptable. At least change your messaging system so that if your patient is due for an exam in June and there is a 6-month wait, send a text message the previous January! After going here for years (well before Dr. Reis took over the practice), I'm now looking for a new Optometrist, one that can see me on a more timely basis.