Nice glasses and not too pricey. THe eyeglasses designs that are offered are cute. Shipping was timely. Overall a good experience.

Unfortunately I needed a refund on 2 pairs of glasses. Why does it take 4-6 weeks to refund my money? Unacceptable return policy. Much better companies out there that really value customers. read more

I bought 2 pair of glasses, both with progressive lenses. I was very pleased because this is a Canadian company AND it provides a 100% satisfaction guarantee - what could be better? Sadly, it was too good to be true. The 1st pair of glasses came with laser etching on both lenses, detailing the prescription. The etching was positioned surprisingly in my field of vision!!!! I understand that some lens manufacturers make a marking on the lenses and was told by ILook when I initially complained that the laser engraving should not be visible to the naked eye and should not be in your field of vision to which I responded that it was BOTH. The etching made a smudge like mark in my field of vision on both lenses. Other notable issues was that the frames were not the colour shown online, though I did not mind the colour, and the temple guards were already shifting around on the ear pieces/arms. Generally, the quality of the frame was low, but the MAJOR problem for me was the laser etched markings on each lens. I even mailed them a photo of the laser engraving on the lenses - clearly visible and clearly in the visual field of the glasses. The 2nd pair of glasses, also progressives, had no laser etching, unlike the first pair despite that I was told all their lenses come with markings - maybe these ones were just invisible as the first were supposed to be. This second pair have a transition lens with intended use predominantly as sunglasses. Once again, the frame again was not the colour as shown online, it was much darker, but overall, it was fine and certainly sturdier than pair 1. The transition feature worked well. The glasses were great EXCEPT they came with a big scratch on the left lens. The lenses were supposed to have all the coatings including scratch resistance - they were the most expensive lens ILook sells. New glasses with all the coatings should not come scratched. As they are intended to be used predominantly as sunglasses, a scratch is non-desirable and potentially harmful. Generally, I can imagine that no customer will be satisfied with glasses that start off scratched at the get go. I emailed my concerns and got told, regarding pair 1, that all their progressive lenses have the markings, so that was not a fault. I insisted it makes them unusable to me. In 10+ years of progressives, I've never had a similar mark on any of my lenses. For pair 2, regarding the scratch, they did not comment. They offered that I could return the 1st pair and select a different frame. I'm unsure how that solves the potential repeated problem with the lens etching which they assured me is standard. I said no thanks, I just wanted my $$ back for all of my purchase that I'd be sending back both pairs as they were both faulty. I got another email asking again if I'd like to re-order a different frame, telling me they'd help me pick a frame and highlighting their satisfaction guarantee - they want to make me happy. I am not happy. I do not trust their product, I do not want to repeat with new frames. I simply want a refund. A new customer service rep has now emailed me asking to explain what my concerns are about the glasses..... And so I begin again. I would not use this company again and would not recommend them. I hope I will get some resolution, but currently, it seems like I'm stuck in a revolving email string that tells me ILook is not keen on providing good service and the glasses I received suggest they aren't too concerned about good quality either. Buyer beware - there is no such thing as a 100% satisfaction guarantee from ILook Glasses. If I could give zero stars, I would. read more

This review is for the purchase of frames only from ilookglasses.ca, so I cannot attest to the quality or craftsmanship of their lenses. Their prices can't be beat, they had a buy one get one free code, plus free aviator sunglasses. So I got 2 pairs of frames and a pair of aviator sunglasses for $59, plus a $9.90 handling charge (shipping is technically free, but I consider the $9.90 "shipping and handling.") I really like the look of plastic frames, but I also like nose pads on glasses (as I like to be able to adjust how far the frames sit away from my face), and plastic frames with nose pads are a rarity. "ILook Glasses" had several different pairs of these rare beasts. Although I ended up only finding one style that I liked of these glasses. The second pair I got did not have nose pads, but the nose piece was a bit more elevated so the glasses wouldn't sit too close to my face. Their customer service is outstanding. After I placed my order, I got an email alerting me that one of the frames that I selected was categorized as a "small/narrow frame" and for me to review the measurements and confirm that I wanted to proceed with these frames. I do have a small face, but after looking at the measurements again, I decided to change it to a bigger frame as I don't want the glasses to squeeze my face and I'd rather err on the side of oversized than too tiny, lol. They also wanted to double check with me that I intended to order the frames without corrective lenses in them, as I did not enter a prescription. I thought this was a valid concern and very thorough of them. I confirmed that I did not want corrective lenses in them (I didn't admit to them that I have a local optician who I like and trust and prefer to have him do my lenses, it's just his frames selection is not to my liking, lol). Anyway, shipping was really quick, as they ship ExpressPost via Canada Post. The quality of the frames is good from what I can tell. They seem to be a bit more lightweight and delicate than the ones I've purchased from clearly.ca (formerly Clearly Contacts, who I'm sure is their main competitor). I like that they have unique styles. Although none of their frames are brand names. You won't find any designer frames. I think they are all house brands exclusive to ilookglasses. The glasses came with a plain black case with ilookglasses printed on it and also a cleaning cloth also branded ilookglasses. The Aviator sunglasses are admittedly a bit flimsy looking and totally not my style, but hey, they were free. They came in a microfibre cloth bag. Overall, I am very impressed with the frames and customer service. I would order from them again. read more

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Please DO NOT call the cops on me! I promise you I actually paid for these glasses! With a pair of glasses costing $59 and a deal where you buy one pair and get the second pair free PLUS a free pair of aviator sunglasses, I cannot help but feel like I'm stealing! I only heard about this deal when I saw fellow Yelper Jennifer P. posted photos of her glasses. I will admit, I was skeptical... really?! 2 pairs of glasses and 1 pair of sunglasses for only $59... you've got to be kidding! But I kid' you not! This deal is REAL! If you aren't looking for designers glasses and basically just want glasses so you could see, THIS IS THE PLACE TO SHOP! You have the option while you're scrolling through the different glasses to upload a photo of yourself to see how you would look in 'em. I kind of knew the style that I want so I did not feel overwhelmed going through all the options. After you select your glasses, you have the choice to upgrade if you would like digital protection lens (blocks harmful blue light) for added $19.95 (or $39.99 for super-thin) as well as scratch resistant, UV protection, and anti-reflective coating for added $19.95 on your glasses. Costs for upgrade aren't ridiculous. They're actually pretty reasonable. The total cost for both pair of my glasses to have these upgrades came to $138.80, which honestly, is still an AWESOME deal! I have spent more than that amount on ONE pair of glasses and to get two, no, three, for that price, I am rejoicing with a happy dance! WHOOOOOTT!! I highly recommend getting your glasses for this place! It is made in Canada, shipped from Vancouver, so it took about a week to arrive. Also, if you find after you get it that you don't like the design or you input the wrong prescription, they have a 100% refund policy that is super easy to process. Their email response time is very quick! I know because they emailed to ask about my PD (Pupillary distance), which is the distance between your pupil. I had a family member measure it and my number is below the norm of 6.3. They emailed to make sure I entered the right PD, with instructions on how to do it; I measured it again by myself and reassured them that the measurement I gave was correct. Overall, I love how attentive they are to details and appreciate them for reaching out when they had a concern. HIGHLY HIGHLY RECOMMEND!!! I promise I won't call the cops on you when you take advantage of this CRAZY AMAZING deal too! ;) read more

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Total lack of followup when shipment of glasses got returned by Canada Post due to an address error. They claimed they were following up and making sure that the shipment would come but it is now 3 weeks of frustration and we still don't have the shipment. All we get is platitudes and excuses. Yes, their prices are very good but try and get what you order. Good Luck! read more

There was a mistake in the prescription sent to me via email. I contacted Ilook to alter it, and I was told it would be fixed. There was certainly enough of a delay in sending them. Once they arrived, I found I could see just as well without them. Useless. thoroughly disappointed that I can't give you ZERO stars. read more

After contacting ILook about repairing 2 pairs, I was disappointed that they seemed to go silent. Then, after trying to contact them repeatedly they found my emails, apparantly in their junk mail. I had given them a poor rating but now they have resolved the issue, fixed my glasses and shipped them back as promised. So now I back to being a 100% believer! I would have deleted my other review but can't seem to get access to it so this is my update. read more

Customer Service A+, Quality of Glasses A+, After Sale Service (warranty, wrong size) A+. I bought glasses for my son twice so far from ilookglasses online store and 100% positive experiences each time. read more

I ordered two pairs of prescription glasses for $99 including shipping and tax. The first one was full price and the second one was free but I paid $20 extra for each pair in order to get scratch resistant, UV protected and anti reflective coating on my lenses. Ordering the glasses was really easy! They even allow you to upload a picture of yourself to see what the glasses look like on your face - it made choosing a pair of glasses much easier than guessing what they would look like on you. And so, I chose two pairs and submitted my order. One of the pairs said that it was narrow-fit .. which I failed to notice when I was ordering them. I ordered my glasses after business hours (Monday) but early the next day (Tuesday) I received a very friendly email from iLook wanting me to confirm if the narrow-fit would be ok. They gave me really easy instructions on how to measure the arm-to- arm length and compare against my current glasses. Lucky for me, the narrow-fit length was the same length as my current glasses. I responded right away and received confirmation advising that they would get started on my order immediately! I received my glasses in the mail today, exactly one week from when my order was confirmed. Both of my glasses are awesome! I love the style, the prescription is accurate and I can't wait to wear them. I recommend these folks 100% read more

My second time ordering from Ilookglasses.ca, and as expected the order was beyond expectations. First of all pricing is their biggest advantage, high quality lens and frames with exceptional customer service to back it up. Delivery times are very good and they always have a great deal on (BOGO) so definitely keep an eye out for it. Nevertheless I highly recommend their services to anyone looking to a buy a reasonably priced solid glasses! read more

We ordered glasses for my mom from this website - ilookglasses.ca.  Got the glasses in a week and they didn't work!!!  Turns out... I entered the wrong prescription!  Got the + and - mixed up lol... Got in touch with the company and explained the issue.  they were so nice they said "no problem" and sent me a prepaid shipping slip to return the glasses back to them.  The week after, we got her glasses back, with the prescription corrected!   Mom is very happy with her new glasses - one pair of computer glasses and one pair of sunglasses.  I have to say, the glasses look very well made!  We are going to order glasses soon for the rest of the family :) read more

I ordered glasses from another company first; not reading their return policy. I lost 50% of my money as I had to return them (too large for my face). With ILookGlasses- my 2 pairs arrived and I was very happy with the one pair. The other pair (although good quality)- didn't have the pop of colour I was wanting. I emailed them and had a reply soon after. Mailed the pair I didn't like back and they are making a new pair in a different style for me. All prepaid postage provided by them. Can't believe the 100% guarantee- will definitely be ordering again in the future! Support a Canadian company! read more

They do not say anywhere that they do not fully refund the costs. The shipping costs of about 9.90 $ within Canada are non-refundable. Clearly.ca do refunds fully and even though I ordered from both sites at the same time, clearly glasses came sooner and were nicer but cheaper. read more

Had to put in a Paypal dispute to get a refund. Horrible customer service, tried to delay refund as long as possible. Avoid at all costs, substandard products and they don't honor their own guarantee without a fight read more

I must confess, I was a bit skeptical, but they got here the next day; just exactly what i wanted. They fit perfectly, the prescription is the right one. Very pleased. read more

Good quality, Good costumer service, I gave wrong prescription and they help me to go through whole process how I can exchange. They did everything without any question. read more

I had a great experience with this company. First, I got two pairs of prescription glasses for $118 with really high-quality frames, scratch resistance & anti-reflective coating on the lenses. They arrived super fast too, with nice cases to boot. I didn't recognise any of the brands they sell, but who cares. They're well made and stylish. Second, my optometrist gave me an incorrect prescription. I only realised this when the glasses arrived and my left eye was still a bit blurry. I went to a second optometrist who gave me a different prescription. I explained the problem to iLookGlasses and they graciously replaced the lenses for no charge. They didn't even charge me shipping. All in all, this replacement process took less than a week. Their website is pretty cool too. I like how you can upload a picture of your face and virtually try on all the glasses in the store. Maybe it could be a little faster after each click, but that's just nitpicking. read more

Ilook provided rapid service on my original prescription but the quality is poor. I have ordered from other online prescription glasses without a problem. I assumed this would be equally satisfying. Wow was i wrong. It began with and error that was totally my fault for ordering progressives (bifocal) instead of transition (clear to grey). I use my glasses for driving and riding and wanted to ensure that the lenses were sunglasses or transitions. They were very quick to support an adjustment. I received the glasses back still not corrected. They now want me to pay for further changes - changes that were originally requested. The prescription are much poorer than other online stores and I now have 2 pair of useless glasses - what a waste of time and money. I cannot recommend ilook. read more

In the beginning the experience was positive. They even asked me to verify the PD measurement before they processed the order - which saved me from making a grave error. They also accepted a return, although it did take them over a month to send my new pairs of glasses. Alas, the 2nd pair of progressives I received were not ideal. The lens frame felt too large. When I asked if I could return these for yet another pair, I was advised you can only make one return without incurring a $150.00 fee. This is not the policy of other online optical stores (e.g., Clearly.ca). So for this reason I have to give 2 stars. Customer service is great but slow. Would not buy from them again owing to their poor selection, user-unfriendly eyeglass search functions, and chintzy refund policy which contrasts unfavourably with other online retailers. read more

amazing customer service. amazing return policy. amazing glasses. my only regret was that my husband didn't find this site BEFORE we bought his glasses. We paid less than half for my TWO pair as we did for his one pair, plus I got 2 coatings on both of mine! Great company. read more

Ordered my glasses and received them within 2 days! I am astounded by the quality and service of this company. Answered my e-mail question quickly and courteously and the glasses I received are very high quality, just as good as any place I have tried on glasses in person. Lots of options for protective coatings of different kinds and the styles are very fashionable. Would 100 percent recommend this company to anyone! read more

I have used ILook glasses for a few years and also another online company. I recently saw ilooks sale and thought I would order new glasses. At first their customer service was great however the glasses were cheap and flimsy and. Or what I expected and returned them for two new sets. The second set was more what I was looking for but very low quality and damaged. I wanted a refund but was told their policy was that I had to pay $25 dollars per glasses to return them. They ignored my emails and facebook message , sent another and thy answered but just kept repeating their policy. They say it's 100 percent satisfaction but obviously this is not true. The frames have become very cheap and I do not recommend them. Go to an actually store we're you can buy them and try them on and get them fitted, some stores like superstore and Walmart often have the same deals or close to it with better policy's. won't shop with ILook glasses again read more

I will give ilook 4 out of 5 for their response time to issues. But the glasses I ordered were garbage. The right nose piece fell off after a couple of months of occasional wear, and I emailed them about a repair. They sent out a repair kit quickly for me to do the repair at home. That was great. Then a few weeks later, the left nose piece falls off. Not going to bother asking about repairs again. Just going to live with a pair of cheap glasses for now. Will not buy from them again. read more

Lost my glasses "somewhere", and needed to replace them pretty quick. After googling for an online source in Canada because of the exchange rate with US, I ended up ordering new glasses from ILook. The first pair cost $89. and the second pair was free, but I had to pay for the extras like the anti glare coating, and UV protection. Total for two pair of glasses with coatings $118. free shipping. Amazingly, the order was placed around 2 am on Sunday morning and today, Tuesday, the glasses were here, in our mailbox. Considering that mail usually takes an extra day to get here, and they were shipped Monday in BC - Wow! Fantastic service from ILook and from the Post Office. The glasses fit well, and the prescription lenses appear to be exactly as they should be. IMHO online is the way to go. My old glasses cost more than $225. from an optician and that was 4 years ago, and also for only ONE pair. I could not be more pleased. read more

Very fast delivery,good pricesand guality