I went for a recall on my car, they fixed it timely and were polite when I scheduled. I liked how they sent me a video when my car was done. They didn't lock the doors in my car when it was sitting in the lot, which I definitely didn't appreciate considering all of the things I keep in my car and just anyone could go in? It's also a busy area. read more

DO NOT GET YOUR CAR SERVICED HERE. They will play around with your car all day only to tell you it's fixed when it isn't. I dropped my car off the night before for a fuel pump recall and an A.C. recall, (something you'd think they'd be familiar with considering it's a recall). I received a call saying Im able to pick my car up after they claimed it was "fixed". It's not. The AC still doesn't work and who knows if the fuel pump was fixed. This isn't the first of issues I've had with these guys either. Save energy and time by going to another Honda dealership for your service needs, because this one will lie to you and not fix your car. Posted April 23rd, 2026. read more

Do not ever deal with Baierl Honda in Wexford, PA & especially not sales person AJ Taranto ... I was ready to purchase a 2026 CRV from them & I live 1.5hrs away from the dealership ... I filled out credit app, sent photo copies of Drivers license, Registration on my trade and insurance ... I offered numerous times to put a deposit on the car & was told no that he didn't think it would sell ... I made appointment to come purchase the car and they sold the car 1 min b4 I was scheduled to arrive read more

Pushy salesman ruined the experience. Buying a car is supposed to be an exciting experience but unfortunately that experience can be tainted by the people you are dealing with. Pushing plans on customers and throwing a hissy fit when they don't want them is not the way to do business. I have been giving my businesses to Baierl Honda for years so when it came time to get a new car, of course I was going to try them first. But unfortunately I was wrong and I will not be going back there for any of my service needs. I do however, recommend DEAN HONDA where I was treated like it's okay to save some money. They even gave me a thousand dollars off of the vehicle. read more

AWFUL AWFUL AWFUL. I had an appointment I wanted 2 months for with John Kurta on 7/15/2025 and my car sat in the parking lot for four work days without being touched. Meanwhile, I was renting a car for $80 a day thinking they're hard at work fixing my vehicle, boy was I a fool. They never left me a text, voicemail, or email stating they wouldn't be able to get to my car for whatever reason. I wasted $400 on the rental, which was just completely unnecessary. An absolute joke of a dealership, I will never buy a Honda ever again! The funny thing is, they know they're screwing people over and frankly just don't give a crap. If you have any respect for yourself, do NOT do any business with these guys. read more

I'm shocked about the not so great reviews about this Honda dealership because I had a great experience! My fiancé and I have never bought/leased a brand new car before so we stopped by & Greg immediately greeted us. He helped us test drive a 2023 Honda HRV & let us know they wouldn't have more colors/Sport model in stock for another month. So we waited & reached back out to him and he was super responsive. He helped us put a refundable deposit down to hold it over the upcoming holiday weekend & scheduled to pick it up that following Monday. Greg explained the leasing process to us & answered all of our questions thoroughly. I never once felt like he was trying to "sell" us or push us in one direction versus another - even to the point of telling us honestly what was best with putting money down, and other terms. He is very personable & made the process so easy. We also worked with Lisa when going through the paperwork. She was incredible, super friendly, thoroughly communicated and answered all of our questions. Greg & Lisa both have sons that work there too for service & recommended them anytime we need. Overall, such a great experience and SO happy with our new car! read more

Baierl Honda - Thanks Greg! - Car Dealers Near Me - Wexford, Pennsylvania

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This was the most unpleasant car-buying experience of my life. The salesman could not get this car ready for a week. Well, I agreed. I probably should have walked at that point. He asked that I put money down of the car. Well, I agreed. It was the right car, mileage and price. I got nothing but grief from the salesperson to the finance person I was supposed to get a call when the car was detailed. I called exactly a week later, the car still was not detailed. It appeared as if I was inconveniencing them for wanting to purchase a car. The finance person was as mean as a snake. I was paying cash for a used car. The finance person basically told me that I was making a mistake and this car will certainly need repairs. (This being reasoning for buying the extended warranty.) Your scare tactics are despicable. It makes me think that you are nothing more than a minion working for Gru. It's pretty toxic in this place! read more

I was looking for the car I loved and found it at baierl Honda. my son and daughter in law were with me. we walked into the dealership a salesman came to us and asked if he could help. yes , my mother is looking at the car in the front row, can we see it. the salesman came out with us. looking at the sticker price it was a little more than I wanted to spend. my son asked him if the price was negotiable. He said no, yes, they don't let us reduce the cars. my son asked what is it No or Yes? the salesman said let me get the keys. not knowing my sons wife was waiting inside. when he came in he started swearing using the "F" bomb about my son being arrogant. my daughter in law wouldn't tell us exactly what was said. he came out with the keys and asked if I wanted to take it for a ride. loving the car I said yes. on the ride the salesman got 2 phone calls and was on the phone most of the time. My son's wife was so upset she took the salesman into the manager and explaied what happened. That did nothing! The salesman rushed us out the door knowing that my daughter in law heard what he said. I went to another Honda dealer and my first question was "are you affiliated with baierl? They said no. We explained why and she said I have heard so many complaints about them in the past 2 weeks I am sorry you had a bad experience. Yes, I bought a car from them. The same one I drove at baierl. now I understand why theyhave a 2 star rating. My friends and family will never buy a car from baierl Honda! A ZERO rating! read more

I apologize for the length. I visited the Baierl showroom in Wexford to purchase a new Honda Civic. The one we owned, which we purchased there 6 months prior, sustained major damage from the storm on 6/17. The insurance appraiser estimated the damage to be $21,700. Baierl only had 1 Civic left so I wanted to make sure it wasn't sold before the insurance company deemed ours was totaled. I knew they would since KBB valued the car at $22,000. With that in mind I went to buy the car that I saw on the Baierl website. The sales manager knew I was coming as I was already working with another sales rep who was on vacation. Instead of taking me to an office to discuss the transaction she held the discussion in the middle of the sales floor. Very unprofessional considering we were discussing finances. After drawing up the terms agreement I signed it. Her concern was what would I do if insurance wouldn't classify it as totaled. I assured her they would and showed her the insurance estimate of $21,700 damage. I also agreed to buy the car regardless knowing it would be totaled. After all, she had my signature and was about to get my money. She again asked what I would do if insurance was going to fix it. I again said I would buy it regardless as I knew it was beyond repair. She continued to doubt me. After the fourth time asking what I would do if they fixed it, I began to get agitated and was speaking rather loudly. I was never rude or disrespectful, just very frustrated and loud. Remember, we're in the middle of the showroom instead of in an office. I asked her what she wanted me to say. She asked again. At this point I tore up the agreement and left, dropping a "F it" on my way out, not directed at anyone, just in general. I went home and called back as I wanted to talk to her manager. His main concern was "I yelled at a women", with no concern over the issue at hand. By the end of our conversation he said wouldn't sell me the car regardless of if the other car is deemed totaled. I was stunned. 10 minutes later the insurance company called to tell me it was totaled. I went to Rohrich Honda on Liberty avenue the next morning and bought the exact same car without incident. They gave me a better price, plus lifetime oil changes and state inspections. I sent Baierl a thank you email when I got home. read more

Still waiting for a return phone call to have my car serviced for a recall. Set up an appointment a week ago. The car sat at Honda for 2 days because they did not have the parts for the recall. Called Honda head uarters they sent the parts overnight. Called to set up an appointment with John service dept he states that we had to have the car up there that day immediately. My husband and I work for a living it's unfortunate we couldn't get there that day. Left voice message still have not received a phone call back. Driving around with a car that needs replacement parts because of a recall and still pending call back. read more

Baierl Honda - Recall norice - Car Dealers Near Me - Wexford, Pennsylvania

BEWARE THE SURCHARGE! We have purchased several cars from Baierl Honda. We traded our 2014 CRV and just purchased a new 2022 CRV. I appreciated the time spent by the salesman and the loan officer. We like the car very much! However, when I was all done, had the car home, I was reviewing the loan papers and noticed that the car price listed on the loan was $2000. above the sticker price! I do NOT recall this being mentioned during the conversations about the car and the pricing!) When I called to figure out what happened, I was told that there was a $2000. surcharge on all new cars because of the shortage of cars. I may not object to the surcharge, but it should be posted in plain view in or on the car! (All it would take is a sticker on the window that indicates that there is a surcharge!) In other words, the sticker price is NOT real price!) I'm hoping the rest of my experience with Baierl Honda will be better! Dean Smith read more

If I could give a zero I would. I recently was coming to the end of a lease on my car and came back to them to talk about options of either buying out my car or trading in for a new car. The person taking care of me, Patrick Latscha, ignored my question about buying my car out completely until I demanded him get me numbers for it. Instead he fudged up some numbers "with his manager" that were completely off in comparison to the prior research I had done for the value of my vehicle. Not only did he insultingly undervalue my car, he dismissed my request to stay near my current monthly payment. When I tried to barter he said he'd meet me in the middle then essentially offered me another insulting and terrible offer. He pressured me that I NEEDED to sign for it that night even though the car wasn't there, as his manager would only let this "great deal" happen if it was today. Feeling like I had no where else to go I said yes. When I showed up to get my car the next week when it was in, I found that he had lied about several features in the vehicle. I asked him about them and he played dumb and spent 5 minutes looking up basic knowledge on his computer. I asked if I was still able to get my down payment back, to which he reluctantly said "yes." So I had him replace my license plate (the first thing he did when I arrived, which I also assume is a pressure move) and left feeling taken advantage of. This place is the definition of a snaky car dealership. Do not trust them and go elsewhere. I went to Rorich Honda the next week and got an offer that was so much better than theirs that I felt the need to explain how terrible they actually are. Couldn't be more offended by Patrick and the way he treated me. Completely despicable. read more

Worst sales and custamer service I've ever experienced. End of May 2022 bought a 2013 Chevrolet Camero from them to find out they Sold me a car they didn't even have a title for. Seriously how in the hell can u sell a car to someone without 'supposedly" knowing where the title is. The Honda dealership says it's Driveways fault since there the ones that originally purchased the vehicle and they didn't know they couldn't get the title. Two months later Bairal says they need to buy the car back . Needless to say I was mad and upset but they said they would make it right by getting me a another car that I wanted and they would make sure I'm happy. Here it is October already and I still have the camero with a dealer plate, since they took mine in June since they couldn't register the plate they gave me. Horrible communication with them. They won't return phone calls. So as of now I'm making $500 payments on a vehicle I can never own! The whole situation is ridiculous and the dealership doesn't care at all it seems. HAPPY CUSTOMER I AM NOT! Stay far-away from this dealership unless you want a big mess to deal with along with your purchase ​ read more

Baierl Honda - Day I bought it - Car Dealers Near Me - Wexford, Pennsylvania

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call them every day for two weeks straight. They did not start working on our car in that span of time. We had to wait and push back my sons drivers test because we couldn't get the car for the test. Reception is horrible. The workers have no care. read more

While visiting friends in Pittsburgh, I learned I'd been hired for a job in Kansas. I knew I'd need a car to get there, so I went to Baierl to buy a 2021 Honda Civic. I explained to the salesman that I would be moving in two weeks, but he noted how Pennsylvania law requires that the car be registered in the state where I hold my drivers license (Indiana). Fine. I expected Baierl's staff to process the paperwork in a timely manner yet, when I checked the Indiana website six weeks later, there was no record of my new car! I contacted the salesman to check the status of the paperwork, only to learn they hadn't even processed it yet, with the temporary plate set to expire at the end of the month! I insisted Baierl send the paperwork directly to me in Kansas, and I ended up incurring an additional $400-plus in state taxes, for which they won't reimburse me. It was the dealership's fault for not processing the paperwork quickly (as I've had many, many other dealerships due in the 40 years I've been buying cars), but the general manager himself persisted in trying to shift the blame on me for moving, when everyone I had dealt with knew of the situation when I bought the car! What lousy customer service!!! read more

The owner's response is a canned reply, exactly the same word for word as a reply I got to a review I posted on another site. The service manager I'm supposed to call has had my contact information for six months and has broken three promises to call me. read more

I don't leave many negative reviews but felt this one is warranted. I found a 2012 Honda Civic EX-L in Baierl Honda's Used car inventory. While working I did an online chat with someone name Kobe who claimed the car was still available. My son was recently in an accident totaling the exact same car so I was thrilled to have found another one. I made sure to ask if the car was still available as I would be driving an hr one way to test drive. They assured the car was still in their inventory and I had a 630 test drive appt. I show up only to be greeted by someone named Greg Jancosco who had an attitude from the moment I walked in. He seemed bothered and annoyed that I had done an online inquiry as he stated that they assign a sales rep and I was assigned to George who was currently with another customer. I asked if I could have the keys to go look at the car. Greg then said "I really don't want involved in any of this as its not my sale." I was dumfounded to say the least that anyone in any kind of customer service position would speak that way to a customer as they are a direct representation of the company. My brother then asked again if he could please go ask George if we could take a look at the car while he was finishing his sale. Greg walked over to George and spoke for a few minutes, then returned and said, "the car was sold a half hr ago and started to walk away." I asked how this could have happened when I drove an hr to test drive the car that they said was still available, he then said "you know what I already have been having a bad day and I don't need to listen to any of this and walked away. Never in my 52 years of life have I ever been spoken to like this from anyone much less a car salesman at a dealership. I would not return there if they were giving a car away. Do your homework, there are good company's out there but unfortunately this is not one. read more

We needed to replace a windshield and called the service department to learn more about the process. The attendant was very rude and abrasive on the phone, and didn't know details about their own warranty. read more

Bariel Honda. I had an appointment to look at a used vehicle and when I arrived I was told it was sold the previous night. I understand things happen, but for no one to call me and tell me that it was no longer available after I took a vacation day from work and drove a 30 minutes to the dealership to see the vehicle is unacceptable. I've been in sales for 26 years and I have never told a customer that I had what they were looking for and for them to arrive at my business and tell them I sold it to someone else the previous night. I know for a fact I would never get any of their business again. read more

I was VERY disappointed by the service here. THIS PLACE IS NOT FRIENDLY TO YOUNG FEMALES! To preface this post please note that I am a younger woman and it's very hard to be taken seriously at dealerships due to this. I had an appointment with Patty and as I was waiting for her I had 2 other older sales men call me "sweetie" in condescending tones. The test drive with Patty was just fine and she was very knowledgeable about the car but that is where the nice ended. We started talking numbers and I couldn't get out of there fast enough. At first they priced my car for trade in $1,000 below the lowest KBB price without asking me if I had any special packages or what model my car was. I asked to see how they got to that number and they would not show me. I tried to negotiate price of the car and a manager (Laura) stopped by and informed me that "this is her price, no negotiations, and that if I was not willing to buy this car by the end of the day at that price someone else would." 10/10 would not recommend this location! I ended up working with Dean Honda and had an amazing experience!! Plus, the first price that Dean quoted me was almost $2000 cheaper than what was quoted to me at Baierl Honda. Skip "the biggest dealership in Pittsburgh" and go have a nice experience at Dean Honda!!!! read more

They deserve a zero. I was about to purchase a new 2022 CRV EX-L with a MSRP of $34,225 that Baierl Honda surprisingly had on the lot...as most buyers have to wait for 2022 CRV EX-L due to national shortage. I was extremely excited and ready to drive the hour to purchase it until I texted about the price..see photos. They wanted to charge me $1000 over MSRP due to "market conditions". To me that is pure price gouging, especially when it was on National news that auto makers are asking dealerships not to inflate new car prices. I had no problem paying the MSRP, but there is no way I will be taken advantage of as Dean S writes on 1/5/22. He was charged $2000 over MSRP and without his knowledge. To top it off, I had a heated conversation with Lindsey Baierl, sales manger, regarding price gouging. She rudely told me right off the bat that the price is $35,225 and if I don't like it. then don't buy the car. When I argued that what Baierl was doing was price gouging, the conversation got even more heated with Lindsey hanging up on me. I will take my business to a more reputable dealership that I can trust. I hope this review helps others in the future. read more

Baierl Honda - Car Dealers Near Me - Wexford, Pennsylvania

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Sorry to see they're not enforcing their own mask rule in the waiting area. Both customers and staff are walking around without masks, or without masks properly placed (hanging off of one ear). Very disappointing. read more

They put incorrect mileage on my inspection and emission stickers. They never called me back after I left multiple messages about the issue. I finally called back a week later and was told it would only be an issue if I was going to sell the car! I told them I wanted it corrected, and they did reissue the stickers with the correct mileage; however, they would not reissue the emission report. Now my stickers and report do not match with the dates or the mileage. read more

I recently bought a 2021 Honda HRV from Baierl Honda, and it was my first time buying a car. Being a recent graduate, I was very unsure of the car-buying process but Wayne helped me so much. I got the best rate possible, it didn't take super long, and everyone in the office was more than willing to help me. Couldn't have had a better experience and I definitely recommend Wayne to anyone purchasing/leasing a car here! read more

By far this was the worst experience my husband and I ever had with a Honda dealership. We had made arrangements with a sales agent following the auto show to test drive and learn about the 2018 Civic. Parking at this place is very difficult and we were lucky we even found a spot. We met with the dealer and in short went on a mini test drive around the Wexford area. I came prepared with questions because I wanted to learn more about the Honda sensing system and the hatchback that carried it. When we went to his office he gave us literature on it and throughout our entire visit kept telling us he had other apts that day. Well, we were scheduled too. I politely told him that the literature he gave us was similar to the literature I read online and was given at the auto show. It was at that point he told us he worked for their used car department and wasn't familiar with the new vehicles. DUH, I had told him several times on the phone we were looking to get a new car. He directed us to the new car department and we got hooked up with another dealer. We again test drove the same vehicle a bit farther and got to check out this Honda sensing system. It seems as though this system which is supposed to be a safety feature does not work well in inclement weather. The ride was solid but the car's inability to work with lane assist while driving in rain already sent a smoke signal to me that this extra was not worth the time or the money. I should note that both dealers are from the Wexford area and I felt that we may have put them off a bit because we drove so far from home. This was especially true because we were looking at a hatchback and I wanted to drive any one they had home to "test" it in my garage since it is small and the end could hit the door when opened. Unfortunately where we live there is no Honda dealership within less than a 30 mile radius. When we got back to the office he gave us a quick write up of the cost of the vehicle with $1000.00 discount and added in an oil change package designed to save us money. Again I asked what type of oil this car requires. He had to check on it. He never bothered to check the car we were planning to trade nor did he give us a "tour" of the service department which is essential when making a major purchase. From reading previous reviews I learned they put the owner's manual on cd but new cars no longer have a cd player. He did show us a regular manual book in the car but didn't bother to give us any information on maintenance. In case you are wondering yes, the Civic does come with a donut spare tire. We are checking every car we see on that matter. A car is a major investment and I know that I want to be familiar with everything before I purchase. Much as though I liked the car I knew it wasn't for me nor would I enjoy working with the dealership. read more

I have had mediocre service there for the past couple of years. Gave them a final chance last week and got more mediocrity. This time they didn't check a warning light as requested, left me locked out of my car, and left another customer's registration and insurance cards in my car. Previous service, delivered car with small fluid leak. The time before, failed to diagnose a bad battery. They aren't cheap, which I wouldn't mind if they performed better. read more

I bought a 2013 Honda CRV brand new from Baierl Honda. I continue to have any service needed on my car done here. From day one I have always been treated with kindness and respect. Everyone on the Baierl team is always friendly. If you are in the market for a car, definitely visit the Baierl Honda team. read more

DO NOT BRING YOUR VEHICLE HERE TERRIBLE STAFF, LYING, RUDE AND INCOMPETENT.From the receptionist all the way up to the manager and director, the staff was very rude and unprofessional. I called to get my manual door lock fixed. After several blind transfers to find someone who could help me, and having to explain what was wrong multiple times because the staff did not communicate when transferring, I was finally given an appointment. I was told they had to have the parts shipped overnight. I took my car in two days later at 8 in the morning. I received a loaner, which the employees seemed to have a problem with. I was told that the mechanics have been giving out too many loaners and the car I was taking was the last one. I heard back from the dealership close to closing time that day and was told that a "clip" was needed and wasn't shipped with the part, my car would be ready the next day. I was surprised that the shop did not know they did not have all the parts they would need at 8am when I dropped it off and that they just now were realizing it at 5pm. With this I asked to speak with the department head, Bill. He seemed happy to help at the time, when I told him I would not be able to pick my car up the next day. He said my vehicle would be ready that evening. When he called back to tell me my car was ready, he said that the mechanism for an automatic locking door wouldn't work. I had to explain that the door was manual, and that didn't matter. Why he thought it was automatic, I do not know. I said all I wanted to do was be able to lock my door with the key, as I had always done. Since the cylinder in the door lock had frozen, I could not get my key in and had been leaning across the front seat to lock it from inside. He said the door would work and I would be able to use my key again. When I got to the dealership, MY CAR WAS BROKEN EVEN MORE THAN WHEN I HAD BROUGHT IT!!! The door would not lock from the inside or the outside, I was completely unable to push the lock down. The rep had already run my credit card and I took him back out to my vehicle and he tried for five minutes to make it work. I was told that Bill would call me in the morning and this would be corrected. I took the loaner back home and in the morning I received a call from another rep, who asked me if I needed to have all of the locks replaced!!!! I was so upset and concerned that no one knew what the other was doing that I demanded to speak with Bill. I was told he was on a test run. When I finally did get in touch with Bill, he said he had just gotten to work! I explained to him that the vehicle was in worse repair than when I had brought it and that the representative this morning was completely clueless as to what was needed to fix it. I instructed him that no one else was to touch my vehicle, and that I was on my way to pick it up. In the course of our conversation, Bill actually RAISED HIS VOICE TO ME and spoke over me on the phone! I told him I would not be spoken to that way, and was shocked at the lack of customer service. When I got to the dealership, Bill tried to deny that he had ever told me my car would work, and that I needed an actuator. I explained again that that was not necessary because this was a MANUAL door. The manager Shauna joined us,and when I told her that he had raised his voice to me over the phone, she actually tried to defend him and said I was the one who was wrong! (What ever happened to the customer is always right? )I demanded my vehicle be given to me and a refund for the labor. On the way out the door I asked for Shauna to try to work the lock, which of course would not go. She said defensively that that was why I needed an actuator, which, if I hadn't been so hasty, they would not have charged me labor for. Upon taking my vehicle to get repaired at another shop, the mechanic who actually fixed my door confirmed THAT AN ACTUATOR IS FOR AUTOMATIC LOCKING DOORS. My mechanic said the dealership actually had BROKEN the latch! Turns out they were trying to sell me a part I didn't need! read more

Getting a little frustrated with dealerships. Have a smart key sensor light come on and leaving for vacation. I have called 3 times over the last week and left messages with no return response. All I wanted to know if this is a major concern or if I can wait to fix it. I get service gets busy, just call people back. This is exactly why I take my car else where to be serviced. read more

Went to take a test drive and the car wouldn't start due to the battery being dead. The car salesmen specifically told me on numerous occasions the battery would be replaced if I decided to buy. Ended up buying the car and TWO DAYS LATER it wouldn't start. Had to miss work because my new car didn't work. AAA told me it looked like they cleaned the battery up to make it look new. It's a shame when used car salesmen live up to the stereotype. read more

Took my CR-V in for service on Thursday - A/C not blowing cold. Diagnosis: need new compressor. Then service advisor said, "if you authorize today, the parts will be in Monday." I said, "OK." No call from service advisor on Monday. (Hmmm - odd?) Called Tuesday, service advisor said, "Parts came in today. We'll have it finished today." But no call back at the end of Tuesday? (Hmmm, parts didn't come in Monday. Wonder why?) Called Wednesday, was told service advisor not in. (What?!) (Surely another service advisor was handling my work order?) So, left message with receptionist (I think) for call back. Wanted to know if CR-V was ready to pick up? Got a message 2 hours later stating, "Parts aren't in yet." (In the vernacular of the street I said: "You've got to be kidding me?") [Full disclosure: I did not say "kidding".] Be advised dear readers that Baierl Honda has had my car for 5 days. I have to call them because no one in service (if you want to call it service) calls me. I'm shelling out over $2000 and they never call? Can't believe this 'adventure' is still continuing ! "Save me Popeye, Save me !!!" Also, be advised when you call Baierl Honda you only have two options: New Car Sales or Used Car Sales. There is no direct connection you can make with the service (opps that word again?) department. My wife suggested Baierl Honda. Tonight she's sleeping with the dog! read more

I made an appointment yesterday to look at and test drive a used car today. The sales person, Dan, who scheduled the appointment was directly across the show room as we went in. I introduced myself and said we were there to take a look at the car. He NEVER once stood up from his chair; he asked which car it was again; flipped through his inventory sheet and then stated the car was sold last night. I stated that it would have been nice to get a call about that because he knew which car we were coming to look at. He could have researched and offered alternatives ahead of time. That obviously didn't happen because he didn't even know what car we came to look at - even though he called me the day before and set the appointment. He still never stood up; told us how many cars they sell there a week (who cares?!?) and was totally rude. As we were leaving, he yelled something across the showroom about a couple of other cars in that color. STILL never bothering to get out from behind his desk. As a side note, I believe it was the sales manager (based on the pictures from the website) who was a couple of desks down that got up and appeared to be listening in but never once intervened. If I could give 0 stars, I would have. I would NEVER recommend this place. read more

BE CAREFUL and GET IT ALL IN WRITING They do good work but they are very slow in doing it. Get a written estimate immediately. Do not acccept what they say in person or on the phone. The price will go up and they tell you too late. ALSO: pay attention to your warranty. I was told that it was not covered. I got a verbal estimate. I asked for a written one. It took 5 days for that to happen and the price jumped. I complained and they backed down to the original. The car too a week to be done, Then I got a call that the warranty woud cover it and I needed to pay the deductable. That was all fine and good in the end but I had a week of stress over their handling of the matter. They are understaffed and polite but seemingly inept. They do good work but you need to keep on them and de assertive. read more

From test drive to leasing options, Jim and Linsday were great to work with. They worked primarily through my father in law and were very responsive and courteous. Very happy with the least terms as they were better than the other local dealers. They also beat out some other incentive programs on their own. Would definitely recommend both Baierl and the team. read more

We have purchased many cars over the years. All we really ask is to be treated fairly. Dealers need to make a profit too! I am writing this because our experience today was exemplary. Or rep, Joe Martinckovich, was a true professional. Listened to what we wanted, and found a match for us. He had to work hard to fit both price and product. He was very patient, and worked with his team to make it happen. We needed some extra tweakinghe handled it all it all cheerfully and effectively. Very nice experience. And everyone walks away happy. Great Job Joe! We do appreciate your efforts very much! read more

The service department here is pretty terrible. The service took forever with little communication, they had my car almost a week before it was even looked at and then offered no reimbursement for my rental car that I had for weeks because of your inefficient service. If my warranty worked elsewhere I would never come back. read more

Bought a 2020 CRV Touring version. Received honest and personable service from Joseph Martinkovich older gentleman, like me, who did not waste my time, nor his, and gave me 8% off MRSP which I believe was generous read more

Baierl Honda service is absolutely horrible. They are among the most unprofessional, condescending, inattentive group of people that I have dealt with in quite a while. I was the only customer there on a Tuesday afternoon, and was largely ignored. Their service advisors we're all too busy looking at their cell phones. Trying to voice your concern to upper management is a useless effort to, they just don't seem to care now that it's not family-owned. read more

I took my car in for service. They authorized an employee to use my vehicle for personal use, take my car home and parked at their residence over night while I am of the belief that's it's securely parked on their property. The car was returned to me with 77 additional miles. They are rude and dishonest. The salespeople are condescending. There is nothing legitimate about them. read more

This the first review I have ever submitted to yelp. I am 46 years old. Their dealership came highly recommend here in McCandless. I purchased a used Odyssey this past March from Baierl. I wanted to take it to my personal mechanic for inspection before my purchase. I was told by salesperson this was not their policy and was not allowed. Since the car was purchased at Baierl originally and only serviced at Baierl over the past few years I was confident their used car inspection guidelines would be sufficient for me. (an owner of 4 previous Honda vehicles) Boy, was I wrong! After one month, I had to take it back into their service department for a loud noise coming from the engine/exhaust area. I was told by Baierl that it was rusted out and it needed to be fixed. After going back and forth with management they finally agreed to take it off property to get fixed and pay for the repairs. It was fixed but I never received the paperwork on what exactly was completed. (Now it has been over 6 months and still no record of repair work and what was completed) I have asked several managers for the paperwork. Nothing. My sliding back passenger door has had the alarm go off every time I put the car into drive since my purchase in March. We had it in their service department 3 times in under 4 months. They could never duplicate the problem. Currently the alarm is still going off each time I try to drive the vehicle. Some times the sliding door opens on its own when driving. I have a 4 year old. To say my family is does not feel safe in this vehicle is a major understatement. I gave them one last chance in September to fix all my issues. Talked with Service Department manager on a Friday and brought it in a Monday morning at 9am. Before I left it off I wanted to talk with the manager personally so I could make sure they were aware of the sliding door alarm problem so I wouldn't ever have to come back again for this same issue. I waited patiently for a half hour to meet with him. Once he finally came out to meet me I asked him why it took so long to speak with me. He stated, "I am very busy and have a business to run". I was shocked that I was spoken to so rudely and I walked out of his office. I shared my concerns and experience with the General Manager. The General Manager stated their service department was having IT and computer upgrades/issues and the service manager was under some stress. How was that my problem or any other customers problem? Plus the General manager told me his Service Manager described our encounter as me yelling at him in his office. What a complete lie. There were over 15 people in the waiting area and lobby that never heard me raise my voice. Why make false statements about your loyal Honda customers?? Also, I found out through several phone calls that the original salesperson that sold me the Odyssey gave me the wrong information and I was able to take the car off the lot for my mechanic to inspect it. That salesman I was told is no longer with Baierl. As a father of 4 and having to be without the vehicle several times has certainly put me in a huge bind in dealing with kids activities. I asked the general manager if I could sell the car back to them for what I purchased the vehicle for. Baierl offered my $3500 less than what I purchased it for less than 6 months ago. It's probably in better condition now than when I purchased it. It was in their service department almost a month. $3500 less?? It was sold as a new car from Baierl and only serviced at Baierl per the Carfax. Amazing how they don't stand by their own vehicles. Plus we purchased another used vehicle from them last month, and they gave it to my wife with an empty tank of gas when she drove it off the lot. Are you kidding me? I can't make this stuff up. My family will never go back to Baierl after all the lies, deception, horrible customer service, and false promises. It'll be easy to find another Honda dealer. read more