Great experience purchasing a new car here! I was looking at CX-5s, and Matt couldn't have been more helpful. Their sales tactics are really relaxed - no pressure, online portal to tweak whatever you want, and flexibility + great deals from both Mazda and Cochran! I'd highly recommend buying a Mazda and checking out here to buy. We found that they had the best incentives and the nicest staff. I was able to get exactly what I wanted for a fair price. read more

I had a very disappointing experience with this salesperson and would not recommend working with him. From the beginning, the level of service we received felt noticeably below standard. Communication was minimal and there was a clear lack of effort to assist us in a professional or respectful manner. We came prepared and ready to do business with a cash purchase yet it felt as though we were not being given the same attention or courtesy that other customers might receive. What made this experience especially concerning was the strong impression that we were not treated fairly. Whether intentional or not, the interaction left us feeling uncomfortable and undervalued as customers. Buying a car is a significant decision, and every customer deserves transparency, respect, and equal treatment throughout the process. Overall, the experience lacked professionalism, attentiveness, and basic customer care. Based on this interaction, I would not return or recommend this salesperson to others. read more

Full of lies and discrimination!!! Very bad experience. We had very bad experience with John who told us the Santafe was not available anymore. We had no choice but looking for other vehicles. We were pretty satisfied to a Mazda cx 5 but it has many scratches on it. While we were asking if we could negotiate the price, he refused and said they never have any discount for a used vehicle. Actually, we bought three pre owned vehicles from Cochran and all of them has discount because of scratches. We told him, he checked our phone numbers and realized we were talking the truth. Then he started educating us trying to teach us the definition of fair price, he rolled his eyes several times to us. Very rude. We couldn't stand anymore, so we left before the manager give us the final price. Anyway, We have already ordered another vehicle from Monroeville this afternoon. read more

I went in for a routine state inspection with my 2018 Mazda Grand touring and left with a new 2021 Mazda CX-30 I love this dealership I was treated with respect, compassion and love I was given all my opinions with transparency. This is not my first car purchase but I felt like they explained everything in detail. Miranda was fabulous and Brandon in finance buttoned everything up read more

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I bought a 2018 mazda cx5 a few years back and tried to get service for a power hatchback that wouldn't open after the battery drained. 1st 2 calls to service were no answer or leave a voicemail. 3rd call wouldn't have gotten me an appointment for 3 weeks, which was ridiculous, with a $184 min for a diagnostic visit. I tried a tip from the internet, disconnected the negative battery terminal and reconnected, and voila, the problem was fixed for free. I've been considering a newer Mazda, but seeing how hard it is to get service, I may start looking elsewhere. What a shame. read more

go to pick up new car yesterday afternoon and it does not run. they hold car another day and no one calls to tell us the status. finally, service manager calls to tell me he is very busy and will get back to me when he can. this is the worst dealership experience i have ever witnessed. Mr Cochran must be very proud of this group! read more

Had a wonderful experience there this past weekend! Conner was great! So passionate about the cars and was excellent at answering questions, being kind and not pushy, but patient! Lemont was great when getting to the paperwork and finances! Would recommend them to anyone! read more

I have to say we had an EXCELLENT experience with Miranda and the team at #1 Cochran Mazda. I had to buy the car from out of state and Miranda face timed me and showed me the condition of the car and the features I was looking for. They provided more than enough photos online but she took her time to make me most comfortable buying the car. They overnighted the paperwork to me and anytime I called or texted Miranda she answered right away. I have been in customer service myself and know EXCELLENT customer service and it is Miranda and her team. My 1st car since I was 21 (finally leaving city life) and they made the purchase extremely special. read more

Cochran Mazda - Auto Parts & Supplies Near Me - Wexford, Pennsylvania

It says free state inspection w/ emissions when I scheduled the appointment on website. But it costed me $100+ to get inspected. [04/19 Update] Their service director Keith called to follow up on this saying they have asked the corporate to update the website and offered a free oil change for not communicating costs beforehand. They seem to value customer's feedback and work on improving it. read more

I decided to make the switch to Mazda a few years ago after doing my research on compact SUVs. I visited a few Mazda dealerships in the greater Pittsburgh area, but ultimately, #1 Cochran Mazda gave me the best trade-in value and monthly leasing price on the car I wanted (CX-30). I worked with Jamie Birsic and he made the process easy and seamless. I just visited Jamie again this week to get my new lease, the newest model of the CX-30 which I'm still loving. Brandon S. handled my paperwork and was also super accommodating, making the process as quick and painless and possible. Highly recommend this dealership and its excellent staff. read more

Fool me once...fool me twice...I went summer of 2021 to look to lease a Mazda3, took over 20 mins just to be noticed, no one was wanting a sale, and then was told they have nothing to sell me. Dec 30th, 2022 this time was in need of financing to own a Mazda3, didn't take as long to get approached, but might as well have been ignored nonetheless. Ben Schuster was the sales associate that immediately seemed disinterested and dismissive of my car needs (probably because I wasn't in the market for a top of the line model) and of course they ONLY had 1 model 3 that was the most expensive trim package. At almost 40k for a modest sedan, it's no wonder this year-old model was still gathering dust on the lot! Ben was not at all interested in getting my business, involved or concerned. He was just as unenthusiastic with my friend who was interested in the CX-90 model. If I could give this dealership a zero star I would. No inventory on 2 visits over a year apart, staffed with lackluster associates. Don't shop for cars in the North Hills area- make the trek to Moon or Boardman for better service, sales and actual cars on the lot. read more

It should be noted that I walked into Cochran with my check book in hand, ready to walk off the lot with a car. It took three weeks to buy a car here. The staff is completely incompetent and have no ability to communicate. I worked with Vickie (sales), Michael (finance), and Brandon (sales manager). I should have known on the first day that this was not the dealership for me. I had to ask multiple people "do you work here? Are you selling cars?" Before I heard the most reluctant "can I help you with something?". After test driving a car, and stating that I wanted to purchase a care, was an endless series of "well you can't ______", and then getting a car 20 minutes later saying "Actually, you can! Come one back". I'm not driving 45 minutes both ways to be manipulated and condescended. If the car weren't such a good deal, I would have walked. Parts of me still feel like I should walk. So after three weeks of back and forth communication, I have confirmation that I will be in to pick up the car at noon. Only to walk in and hear "who are you? I don't have papers for you." All of their furniture is in the lobby, and redecorating is more important than helping people who want to give them money? Don't give these people your money. They will play games and waste your time. I now have such a negative feeling getting in my new car, due to the immense hassle it took to take it home. Edit: After waiting an hour for them to prepare papers (mind you, they said they would be ready when I arrived). I finally chose to ask for the bank check back and to cancel the sale. Brandon gave a canned "I didn't realize you were so unhappy with your service". Upon explaining the situation in a ditch effort to still somehow make this happen, Brandon interrupted me to tell me that his team hadn't communicated my arrival to him. After explaining to a grown man that interrupting people is rude, he tried to tell me that they didn't have to give me the check, they would just void it for me. I had to reiterate (as I have with all communication through these past three weeks), that he needed to go get my check. I will not return here, and I urge you to find a dealership that shows their consumers respect. 9/19: since the dealership wrote a response. Let's dive into the details. Yes, I wanted to register my car in Washington. I provided sufficient documentation from WA DOL, my insurance company, and my bank stating that this registration would be ok. I provided the documents necessary to complete this transaction and was still met with not just resistance, but blatant refusal. Additionally, I had explicit directions from the bank to take the check back and mail it to them. I offered to have Brandon speak to my bank it wasn't until then that he shut his mouth and listened to my request. So again. Don't go here unless you want to waste time and money on people who aren't remotely concerned with closing a sale. read more

Cochran Mazda - Auto Parts & Supplies Near Me - Wexford, Pennsylvania

My wife loves her new CX-30. And Miranda had so much knowledge about the vehicle. It was very refreshing to see a nice young lady know everything about a vehicle I was impressed read more

Cochran Mazda - My wife's birthday present - Auto Parts & Supplies Near Me - Wexford, Pennsylvania

Just bought a Mazda CX-9 from this dealership. We had to order our car ahead of time due to inventory across the nation - it rolled off of the assembly line in July and we drove it off the lot by the end of August. Our concierge was Michael and he kept us informed of where our car was at throughout the whole process. We were also able to submit our information ahead of time through Mazda, making the purchase day process go much quicker. Krissy guided us through the purchase process and we felt like we were able to add what we needed to our plan and didn't feel pressured for anything we didn't want. Michael & Krissy are a dynamic duo that get the job done without the headache of purchasing a new vehicle. I will continue to get any future cars from Michael and #1 Cochran. read more

New to the area, and I have to say although under construction, the service team was excellent. I had an issue with a loose thread in my leather and they fixed it! The also welcomed me to the area and give me deal on my service. Another reason I'm glad I bought my Mazda. Can't wait to see the new building once complete. read more

I had a wonderful experience buying a CX 9 at the North Hills Cochran Mazda. Ron Gaydos was very informative and kind. He took the time to carefully go over all the features of my new car and was patient with my questions. I highly recommend using Ron for any of your Mazda needs. read more

Overall easy / great experience at Cochran last weekend. I had been putting off an oil change until I felt better about being out and about, and Cochran made the experience easy. I waited on site in their waiting room, and then checked out and was on my way in about an hour. Masks are required while in the building, and everyone was courteous and respectful throughout the process (employees and other customers alike). read more

We couldn't be happier with our overall buying experience at Cochran. Miranda was respectful, knowledgeable, and friendly, and Mike made the buying process fast and easy. They made sure we knew everything about the car, financing, and their offers before we made our final decision. Their Covid-19 protocols made us feel safe in the car and the dealership. We love our new Mazda 6 and feel like we got a great deal. We will definitely shop with them again. read more

I just purchased a 2022 Mazda CX-5 yesterday from Cochran Mazda in Wexford North Hills dealer ship. I started looking on line then I received a text message from Donna. She answered a lot of my questions then we decided to schedule me to come in and look at the cars in person to see the different features of each car and test drive one to see which one I liked the best. Before walking in there I was extremely scared because I have never bought a car on my own before. My ex husband always has done it for us. I always feared car salesman. Afraid they would sell me an extra feature on the car I didn't need or say something I wouldn't understand or be too pushy which I do not like at all or talk to you much.Then I met Dominic Hussion. He was the opposite of everything I feared. Explained everything,everything in a super easy way. All the different car Features, showed me how everything works,all the different gadgets. Broke down all the prices,what it would be a month. Was super patient with me. Never ever pushy he listened more than talked and I truly appreciate it that.He has so much knowledge and answered all of my questions. Truly put me at ease. The manger came out and introduced himself and said hello each time we were there. Super polite and very professional the entire staff were super nice.I would recommend this dealer ship to all of my family and friends. read more

My husband has been in the market for a new car. We looked at a few and they didn't have the bells and whistles we are used to. One day he stopped and talked to Ron at Cochran Mazda. He let me know I had to check out their CX-5. After I visted, and we visited, we decided to buy a beautiful red CX-5. We've had it a little more than 24 hours and are excited to have it! Next, to check out the new cx-33 when they come out! Thanks Ron! read more

Had a great experience getting my 2016 Mazda 3 serviced at Cochran North Hills this past week. They were able to identify and solve a problem with my backup camera (and the fix was covered under warranty), communicated effectively with me about other repairs and finished in a timely manner. The service desk people were helpful and friendly. This is a vast improvement over the service we received through Billco. We'll continue to take both of our Mazda's there for future services. read more

I purchased my car 10 months ago from an out of state Mazda dealership. I have had several ongoing issues that my original dealer just couldn't seem to address. The service was always lackluster and the results were extremely disappointing, if not down right frustrating. When it came time for more maintenance I decided to try out Cochran Mazda in Wexford. It turned out to be a great decision. At the time I contacted Cochran I was completely soured on the Mazda brand. I had never felt like I got the "Mazda Experience" I expected. Not during the sales process, not while driving the car, and certainly not during multiple trips for maintenance. After only one experience with Cochran Mazda I drove away feeling so much better about my car, and the Mazda brand in general. My Service Advisor was Vinnie Giancola and I believe the mechanic that worked on my car was Joe Vito? They took time to explain everything they did to my car, and were extremely informative and professional. I'll be in the market for a new car in the next couple of months, and #1 Cochran will certainly be the first dealership I plan on talking to. read more

I bought my CX5 from Cochran 3 years ago. I loved the process of buying and love the SUV! I have taken my SUV to be serviced at Cochran from the beginning. At first, I had nothing but nice things to say about the service. BUT, the last two times I have taken my SUV to be serviced, I have had terrible service! I waited for 3 hours for an oil change and tire rotation four months ago. I had an appointment and clearly let them know I was waiting. I let that go and had scheduled another oil change and tire rotation. I was so disrespected when I went to the Wexford service place that they lost my business! I was not greeted, asked about a problem with my gps and was interrupted with "we can't help you with that" even though it was fixed 2 other times there, and was not given a multipoint check. In fact, the receipt said I "refused" a multipoint check????No I did not! After I paid and left, my dash board light came on. I took it back and the service guy clearly showed me I was bothering him. I asked him why the light came on. He said "it just does that and will cycle through". My son jumped in and said "that doesn't sound right" then the service guy went to get the mechanic. He took it to the back and said it was low on air. (You'd think they would have checked that while I was there and paid for a rotation). That service guy was rude and disrespectful toward me, not just once but twice now! Never got a follow up from the manager. I contacted corporate! Wanted them to know what service I got from Wexford service! read more

I bought a "new" Mazda just under 3 years ago. Imagine my surprise when, upon trading it on another car, I discovered that Carfax showed that it had been damaged and repaired before my purchase. This, of course, was never mentioned during the buying process. It didn't occur to me to order a Carfax on a "new" car. This cost me on trade in value. I would avoid this dealership at all costs. read more

Prompt service was provided. An extra perk is the excellent free car wash. Extended hours are helpful for working customers. Coffee was great. Waiting room is clean and modern. read more

The service we received at the Service center was hands down one of the best experiences my husband and I have had. We were driving from Virginia to Chicago and got a flat tire. We were traveling with a dog, 4 month old baby, and a car full of luggage. Vincent at the service center took us right away and we had 4 new tires in under 2 hours. They unpacked and packed our car for us, let our dog stay in the waiting room, and provided a comfy area for our baby. As we were leaving they gave us extra water for the road. We appreciate everything the service center did for us and had a safe trip the rest of the way. I highly recommend this dealership. read more

Fantastic dealer was completely shocked how great a dealer can be! Everyone took care of my wife and I. I felt like I was being treated right and they helped me so much. read more

Great selection of Mazda's. Go see Brandon Rocco and the team. I also service my vehicle there. Vinnie in service is great. I've been very happy overall with my experience. read more

Never buying another Mazda, especially from #1 Cochran. I bought my 2016 CX5 BRAND NEW exactly 2 years ago. Took my car in for it's state inspection last week, and all 4 tires and ROTORS need replaced. I have just over 28k miles - absolutely ridiculous! #1 Cochran said this is "totally normal" - which it's not for that few miles and a new car. Vince said that "the manufacturer makes the rotors so thin, they can't be machined" - he had to backtrack when we called him out on selling us an inferior product. On top of trying to get $1800 out of me, they charged me almost $50 to have the brakes inspected. NEVER going back. They've lost my family's business go forward, and I'll be sure to tell my friends and coworkers where not to go. read more

I've been very pleased with the quick and efficient service that Cochran Mazda North has provided for our 3 Mazda's over the past several years. They always take the time to explain what's being done, and it never feels that they are taking advantage of you/completing unnecessary work (which I have seen at other service centers). read more

Miranda and the rest of the sales team were great! We took a CX-9 for a test drive on two different occasions. On our way home after the 2nd test drive, the transmission our 2009 Lincoln MKZ began making loud rattling/grinding noises. it was still drivable (barely), but we had to replace it right away. We went back to Cochran the next morning to purchase the CX-9. Miranda walked us through the process of trading in the Lincoln and purchasing the CX-9. She explained all the steps to us and then introduced us to JJ who did the financing and the paperwork. After the paperwork was done, Miranda then took the time to show us some of the new features and answer our questions. This was definitely the best purchasing experience we've had. read more

Two instances with this place and I'll not only never go back, but I would be scared to have my car fixed here. Had my car inspected at my reliable mechanic that I've known for years and has always been honest with me (Zang's auto), they told me my wheel bearing was bad. Good thing it was still covered under warranty (Zang's actually called the Mazda warranty place for me). Brought it to Mazda in Wexford even though I had heard bad things about them bc they are the closest Mazda dealership. Vince told me the wheel bearing wasn't bad and they would pass it for inspection that day if I wanted. Seemed strange. Why would Zang's lie when they didn't stand to profit whatsoever? Brought it back to Zang's to take a look again. They brought me up to the shop and showed me the wheel shaking. Took a video of it and called Mazda. They said they stand by their initial assessment. Essentially they wouldn't fix it. So I called Mazda on Liberty. They had me bring it in and immediately fixed it with a loner car, that DAY. They said it absolutely was bad (obviously). So all that trouble bc Cochran wouldn't fix it. I had to drive all over the city just to get the correct fix done that should have been done the first time. Next up: parents had to have recall work done on my elderly fathers Mazda truck (airbags). They made the appt at Cochran (closest even though I told them don't). Week later, they bring the truck in and the service guys tell them they don't have the part. Parents have to drive a half hour, pick up truck, drive half hour home, and come back the following week. For a part that they should have had in the first place for known recall issue with appt made almost two weeks prior. Called to talk to the service and parts manager and he never returned my call. Please avoid this place. Terrible service and literally will scam you. read more

Unless you want emails for life, don't bother. While I had an ok experience with car purchasing, other things were not so smooth. First, they assumed what name I wanted the car in without asking. I wanted it in two peoples names. They pre filled out the paperwork and were closing so I couldn't change it. When they asked for my email I said I didn't want to give it because I hate unsolicited emails. They assured me it was only to fill out a satisfaction survey for the salesman. I have gotten numerous emails from this place despite calling, talking to managers, etc. over the past 2.5 years. They are basically harassing me through email. And you can't unsubscribe or block. I've bought three cars since my purchase from them and will never buy another from them because the fact that they won't stop emailing me is so annoying!!! read more

Absolutely fantastic experience getting my 2018 Mazda 3 serviced this past week. I was visiting from NJ when my dreaded wrench indicator light came on. Faced with having to drive 6 hours home, I visiting Cochran and they were able to assist me quickly and professionally. Special thanks to John at the front desk for being so accommodating and friendly in this stressful situation! read more

I bought my first new car here a few months ago ( 2016 CX-5). It was a great experience. Chelsea was my sales associate and she was wonderful. She was very nice and helpful, and the process with her was very relaxed- it was nice to actually ENJOY the experience of buying a new car (as it should be)! She was extremely knowledgeable and helped me to find a vehicle with features based on what I wanted. JJ was my finance manager who processed the sale- and again, he was extremely helpful and fun. It was apparent that he had a lot of experience and was very trustworthy. I still recommend visiting Chelsea & JJ at Cochran Mazda to my friends. After my experience with them, I would never go and see anyone else! I absolutely am still in love with my CX-5, and still get compliments on it from all of my friends who ride in it. read more

I've been dealing with the service department for two years. They always do quality work and their honest.

I bought my first car from #1 Cochran Mazda in North Hills back in May. The car buying experience was fine. Everything was explained clearly and I never felt pressured to do or sign anything. When I first looked at the car I realized there was a crack on the driver's side mirror. I was told the mirror would be fixed. I bought the car and when doing all the paperwork I signed a paper that stated the dealership owed me the mirror repair. I was then told it would take a week to get parts in and I understood that. After several emails later, and three months later, I still have a broken mirror. While the customer service was fine during purchasing, their customer service is horrible afterwards. I want my mirror fixed as promised. While I have contacted the salesman who I dealt with, he has done nothing to answer any of my questions. Horrible customer service. read more

We had a very pleasant car buying experience at Cochran Mazda of North Hills. Our salesman Jamie was very helpful and accommodating. I especially appreciated the 'no pressure'. Gerald got us a better loan rate than our own bank offered. Very pleased with my Mazda3 iSport and very happy with my experience at Cochran Mazda of North Hills read more

Update 6/21: No check has been received. Mark Foster, the service director, noted in February that the check request had been made and that "the check was approved and submitted but could take 30 - 45 days to receive" (quoted from the voice mail message he left back then and which I will save for a small claims case, should I ever return to PA). One hundred days later, I'm still waiting for the check. Again, the issue is one of integrity and honesty, both of which #1 Cochran apparently lacks. Update 4/7: It has now been been slightly more than three weeks since Cochran Mazda has responded to my review (see below). As probably should come as little surprise, no refund has arrived, even though the Service Director finally did, for the first time, contact me soon after the review was posted. He stated that the refund had been submitted in February, and that it could take up to a month for it to arrive. If has not arrived, and it has now been three months since I first voiced my concerns & two months since the refund request is alleged to have been submitted. Moreover, I did not read in the response posted by Cochran Mazda, nor did I hear in the message from the Service Director, anything regarding the most important issue, i.e. how such a simple matter as headlight replacement could have gone wrong on two occasions in a two-week period. I'm not sure what the "#1" in "#1 Cochran Mazda" stands for, but it ain't service or honesty. Incompetent service and a dishonest Service Director: I took my Mazda to Cochran after my low beam headlight went out. The bulb was replaced, but when I drove the car after it was dark later that night, the beam for the replaced bulb was so badly aligned that its direct focus was on the middle stripe of the road--that is, straight down and to the left. I made an appointment to have it fixed soon thereafter; then, after a one-hour wait, the bulb was seemingly aligned properly. The following week, the other low beam headlight went out, so I took the car back to Cochran. Once again, the bulb was so badly aligned that, in fact, the poor illumination almost caused me to crash one rainy night a few days later. I took the car to another Mazda dealer, and the technicians fixed the problem. According to the alternate dealer, neither bulb had been seated properly, thus causing bad alignment and poor illumination. I contacted the Service Director at Cochran, who promised, in writing, to reimburse my expense after I sent him the invoice from the other Mazda dealer. I did so right away, but I did not hear back from anyone from Cochran, including Mark. I called Cochran, but the Service Director's phone took me straight to voice mail. I left a polite message asking that he call me back. I heard nothing back from him, so I re-sent the initial email to the Service Director, along with the invoice. I did not hear back from him. I contacted Cochran twice more, but I have still not heard back from the Service Director or Cochran. This problem has now gone unresolved for approximately two months. I suspect that one reason that Cochran is behaving in such an unethical manner is that I have taken a temporary position out of the Pittsburgh area; however, the principle of honoring a promise is not one that should be predicated upon whether I am currently living in the area, If you make a promise, please follow through on the promise! // Folks, stay away from this place. I worry for anyone whose car needs service for more complicated and potentially dangerous mechanical issues, and I also worry for anyone who believes that this is an honest dealership. ................................................................................................................................................. Cochran C. Customer Service 3 weeks ago We're sorry to hear of your issues. The Service Manager let us know that your check request was submitted and that he informed you that it would be sent directly to you. If you would like to speak to a member of our customer care team regarding this, feel free to email feedback@cochran.com read more

Friendly dealership, but they are the same as all other dealers. When i walked into this dealership I was buying a car that night regardless of who the salesman was. I had done my research and this was the only mazda dealer in the area that had the Brilliant Blue CX3 i had been shopping for. The young salesman who i encountered gave me a long explanation of how the Cochran way made car buying simple, no negotiating, and how buying a car there was like "Buying milk at Wal Mart". It was the same negotiation tactic of low balling your trade, then consulting a manager to get you more money, then offering a high interest rate with everyone other than Mazda Financial (JP Morgan Chase). Walking away fro the deal because the rate was too high and went home, got a call 3 hours later with a better rate offer, told them i would think about it and call back in the morning...then 20 minutes later got a call with an even lower rate that matched the payment i said I could afford. Got into finance and am told that with the level of money i was spending i needed GAP protection. Features of the car were never explained to me fully, just a brief overview during the test drive, and I was quite angry to find out that the CX3 sport doesnt come with XM, and it cant even be added on at a later date. From what XM and Crutchfield tell me, I cant even change the radio if i wanted to because the system is integrated into the cars systems. I like the car, but there is absolutely nothing special about buying at Cochran. I bought a wrangler at South HIlls Chrysler Jeep in Feb of last year and though I didnt like the wrangler, it was the smoothest auto transaction ever. read more