it's always scary buying a car alone as a woman, but phil made me feel extremely comfortable. he was transparent, honest, and funny--and that made a world of a difference. we worked together to bring down my monthly payment and worked out a better trade-in deal. kara is the finance manager who helped me, i loved how quick and professional she was. she is DAMN good at her job. shoutout phil and kara for making my experience painless and easy! read more

If I could leave zero stars, I would. This review is long overdue. Last year, I helped my 79-year-old mother purchase a car. I had previously bought a vehicle from Baierl Subaru and thought it was a good idea to return. She drove from New York to Pennsylvania based on my recommendation. Let's just say everyone makes mistakes. To start, the entire purchase process took 12 hours over two days just to drive away with the vehicle. That's completely unacceptable. After finally taking delivery, we were told my mother would have to come back on another day just to receive a basic walkthrough of the vehicle's features--and it wasn't even from our salesperson. We initially worked with Phil, who was pleasant enough on the first day, but he was trying to juggle multiple customers at once instead of handing us off to another salesperson who could give us the attention we deserved. While that wasn't ideal, we did eventually reach a deal we were happy with. The real problems started the day two. I sent my wife with my mother, expecting they would simply sign the paperwork, get a quick overview of the car, and head home. Instead, they spent another eight hours at the dealership. When I caught up with them afterward, I was shocked to discover that the original deal had been completely changed. Thousands of dollars in unnecessary warranties and add-ons had been included by Kara in finance. My elderly mother was subjected to the classic finance office routine--fast talking, shuffling paperwork, and constantly redirecting attention to the monthly payment instead of the actual cost of what she was buying. When I called Phil to find out what happened, he immediately washed his hands of the situation, saying it was the finance department's responsibility. There was no effort to advocate for his customer or help resolve the issue. I ultimately had to return to the dealership myself to cancel the unnecessary add-ons. Kara made the cancellation process as difficult as possible. It took over eight months for most of the refunds to be processed, and my mother is still owed some money. At some point, it simply wasn't worth continuing to deal with her. I also spoke with the acting sales manager at the time to share my experience with the finance department. Unfortunately, he seemed far more interested in his upcoming vacation than addressing a serious customer complaint or following up afterward. My advice? There are plenty of other dealerships. Find a salesperson who will give you their full attention, stand behind you after the sale, and genuinely care about your experience. And if you're helping an elderly family member purchase a vehicle and have to deal with Kara in finance, be prepared. Apparently, sitting next to your family member isn't enough. You may also need a passport, a power of attorney, and a stool sample before you're allowed to speak on their behalf. Good luck. read more

I rarely leave negative reviews, but I feel other customers should be aware of my experience. I brought my Subaru to Baierl Subaru for a state inspection and to have a wheel bearing diagnosed. I purchased a GWC vehicle service contract through this dealership when I bought the vehicle. The service department initially told me I had no warranty. I then went back to the salesperson who sold me the car, and he immediately verified that my GWC contract was active and printed a copy for me. I returned to the service department with the contract in hand. The service manager reviewed it, made copies, and I pointed out that the front page specifically lists bearings as a covered component. I was still told the repair was not covered because "the computer" said otherwise. At that point, I called GWC myself. They confirmed that my contract was active and that the wheel bearing repair was covered under my plan. Only after that did the dealership submit the claim for authorization. The repair was approved, and instead of paying over $1,500 out of pocket, I owed only my $100 deductible, exactly as my contract provides. My disappointment is not that there was confusion over a third-party warranty. Mistakes happen. My disappointment is that I had to prove I had a warranty that this dealership sold me, present the contract myself, point out the covered component, and contact the warranty company before the claim was even submitted. I want to sincerely thank the salesperson who sold me my vehicle. Although this was not his department, he took the time to verify my contract and help resolve the issue when I wasn't getting answers elsewhere. I hope dealership management reviews how third-party warranty claims are handled. Customers should not have to advocate this hard to have a valid warranty honored. read more

I am a mechanics daughter and I only needed inspection. Tried to get me for $4000 in "recommended" repairs. If Subaru advertises how many are on the road after 10 years..... why so much? Rip off. read more

After talking to Garrett about the situation with my car. They were able to rectify the situation to my satisfaction. Thank you Garrett for your great customer service read more

Went in for a new battery and got a free car wash. I almost went back in to say (jokingly) that I couldn't find the car. Kudos to Ashley

Horrible customer service from the dealership after you buy your car. My salesman, finance and even a manager won't return your phone calls or answer emails. I've called about a couple of different issues and 4 different individuals never called me back. I've never had such poor customer service from a dealership before. read more

If I could give them 0 stars, I would. This is my third negative experience with them and this one was by far the worst, dealing with Zach and then eventually, Frank. Zach lied to the insurance appraiser with State Farm, looked at the wrong side of the vehicle than the damage occured (a Subaru body shop elsewhere had to do the repair then I had to bring it to the service center for further repairs, making me rent two separate vehicles from two separate rental shops). Frank was a stubborn know-it-all who couldn't possibly apologize for mistakes he and their employees made assessing my Crosstrek, telling the insurance company they definitively didn't believe the damage occurred from the accident. These aren't good, trustworthy people. Save yourself some sanity - go anywhere else. read more

Excellent service department.We moved back to Pa and needed an inspection.Johnathan was very helpful and accomendating.He was very friendly as was the rest of the dept.I highly recommend their service dept and they now have a repeat customer. Lew P. read more

State inspection, emissions, oil change, tire rotation, brakes replaced under recall in under 2 hours. Courteous service staff, nice waiting room. Easy to schedule and confirm on-line. read more

I sort of stumbled upon Baierl Subaru looking for a dealership to test drive Legacys and Foresters as the models appealed to me from reviews, etc. I came here due to extra incentives offered. I have only bought one car before so my experience is sorta limited in that regard. The first time the staff was great at my prior dealership but it wasn't the best. The process at Baierl Subaru could not have gone smoother. I am more informed this time around than my first vehicle purchase so that may have had an impact as I knew what questions to ask. However even though it is their job to be as such, the staff is very welcoming and not forceful. I had a very relaxed visit and never did I feel rushed. I was probably more rushed by myself than anyone else. The staff was very informative and made me an IT appointment to go over all of the specifics of my new Legacy. I received a generous trade in value of my old car. I received no interest for the length of my loan and free inspections, etc. My payments are very good however I also have great credit. I worked with Michael and I recommend him! The entire staff seems to work very well and quite professional, not the typical salesmen. read more

Baierl Subaru - Car Dealers Near Me - Pittsburgh, Pennsylvania

My wife has a 2018 Subaru Crosstrek and the battery was having problems. I brought it to Baierl Subaru as it is close to my house. They tested the battery and replaced it under warranty. The staff where friendly and very helpful. I would go to Baierl Subaru again in the future. read more

I bought a certified pre-owned vehicle. 6 months after owning it I was in a 2 story building and saw hail damage, only to the roof. I went to the dealership and they proceeded to tell me it could have been acorns, hail, us parking it halfway under something to I could have been somewhere on vacation when it happened. That being said I was offered a 30% reduction in the repair bill. I felt I should not incur the expense since I already paid an uptick in price for a certified car. At no time did they give me the respect of even looking at the damage I was describing. They told me to come back when their ding man was in the lot for an estimate of repair. I never met the person that was making the decisions. A salesperson ran back and forth with information. I would not recommend this place unless you want to deal with the wizard behind the curtain. read more

Helpful staff, and super professional service department. Everyone seems really happy to work here and to help get you on your way. We too used a current Yelp offer to put cool thousand towards the price of our trade in. We were able to do most of the leg work for purchasing process via email, but settling the deal and signing all the paperwork still took about 90 minutes to two hours. We were able to work out a mutually agreeable time between myself, my husband, and the dealership to get cars transferred and purchased over two days. read more

Too much to list, I would just go elsewhere. Moved from another state and had an oil leak- they pulled the motor in my new car now it does not run the same, and makes an electrical hum. I'm still getting low oil alerts on the dash sometimes and when I bring it in they tell me it's normal, and you should have to add a quart in between oil changes. Car was three years old when they had to pull the motor, I wish I had decided to go to a different Subaru dealership with the car because now no one else wants to touch it when I bring it to them, and they see Baierl have already worked on it. Another thing to add is they are difficult to get on the phone, after having multiple messages go unanswered at the service department I had to resort to calling over and over again until I finally got an answer. read more

From their website: "If KBB says your car's worth is $2000 or more, the money is yours" "Trade-in must have a clean Car Fax report" I'm OK with the terminology. Definition of "clean car fax report": "A clean CARFAX® report means the vehicle has a clean car title and that no major issues have been reported with the vehicle. No outstanding liens are present. There has been no salvage, rebuild, or recall from the National Highway Traffic Safety Administration." My potential trade in had minor body work that was repaired to factory specification. The repair is perfect. Baierl has come up with their own definition of a "dirty" Car fax report. They will NOT give you Kelley Blue Book pricing. They will low ball the trade in estimate. read more

You book a loaner car for a reason because you need to drive around. I had to cancel an appointment since they said all the loaners are taken. I booked another appointment at 7:30 am with a loaner and again I was told all the loaners are taken. this time I did not have much of a choice because my Inspection has already expired. how do they expect customers to make alternate arrangements when they tell you when you at the counter. read more

In an attempt to moisturize my dry hands at a traffic light, I lost my wedding ring in my Subaru. After numerous attempts to find it myself,I called Baierl Service and Zach, the service manager, replied, "How quickly can you get here?" So responsive! I was there within 45 minutes and no less than 4 mechanics were immediately swarming the car, using the flashlights on their phones, etc to check out every nook and cranny of the car. I thought they'd need to remove the seat, but they didn't and within 10 minutes, one had found my ring! Their commitment to helping me was really evident. There was no charge and they wouldn't even accept a tip. A great experience! read more

Let me begin by noting that we've had 6 Subaru's over the last 39 years. Almost all of them have been great cars. We currently own 2. We will buy more Subaru's in the future. Our dealer recently folded due to not selling enough cars. Not a surprise really, they were in a not great location and had some less than pleasant sales folks. But service there was quite good and we were pointed to Baierl by the service manager. I have no comments on this as a car sales location, only on their service department. In my opinion, however, that is the most important part of the purchase. Some of what I'm going to describe is minor, but some of it is - IMHO - pretty serious. We created out appointment online. The online form is quite good and we were able to be quite specific [change oil, rotate tires, replace rear brakes]. The last item was due to a recommendation from Baierl when we stopped for an oil change a couple months earlier. In the 3 days prior to the appointment I received no fewer than 3 e-mails, 2 phone calls, a voice mail and a text message reminding me of the appointment. A minor annoyance perhaps, but absurd. I think a rock could get that they had an appointment. I have complained about this, but have had no response. On arrival it seemed as if our appointment and service request must have been transmitted to them in Chinese. At least that was impression we got from the total lack of comprehension as to what was needed. After multiple repetitions of the original request (you know, the one they contacted me 6 times about), they finally got to work. Total time for the work was 2.5 hours. That's right, 2.5 hours to change oil, rotate tires and change rear (disc!) brakes. If we had been a walk-in, this would be perfectly acceptable, but not after having an appointment (you know, the one I heard about 6 times). We tried to find out if they had done a general check out of the car, which every other Subaru dealer we've ever gone to does, but received no information (48 hours now, still waiting). Since the service, however, we've received 3 requests for information on how it went. I replied to the first one with my complaints, but of course have not been contacted by a human. The robocaller though, it's on the stick. They seemed concerned at the dealership that we give them all 10's on the Subaru survey, but not enough to return my call nor e-mail. So they will get a bad review there as well. In addition, we are trying to find out who the regional manager is to contact them. Must be great to have a business where your least concern is customer satisfaction..... read more

Alright...so here's where membership has its privileges, people. I had already decided I was buying a car. I was at the dealership. I had made my deals. And then...I checked in and...voila! Special marketing $1000 added to the book price offer on your trade in. So...actual tangible monetary benefit of being a Yelper if you had any doubts. Service was great. Car was great. Everything was great. Blah blah blah A THOUSAND DOLLARS. Okay...anyway. Keep checking in, people. You never know. read more

Why would you ever buy a Subaru from Baierl? I own a 2018 Outback and LOVE the vehicle however getting it serviced is a nightmare with Baierl. I have what I believe is a serious issue (a Check Engine Light illuminated) and called for a Service appointment this morning. I was told the earliest service appointment is August 12th. Today is July 29th. I was told by a Service Advisor that the dealership simply doesn't employee a large enough staff of service technicians and that the Service Advisors were booking too many service visits. Why would I ever buy a vehicle from Baierl? Why would anyone. I have owned many vehicles over my lifetime including Chevy, Toyota, Mazda, Honda, Volvo, and Mercedes and never experienced a 14 day waiting period for an appointment. I would not be surprised if there is a response from them stating the Service Advisor provided incorrection information. This is the second time I have been provided a long wait time for a service visit in the past 12 months. Don't blame your service advisors for being honest. Your servicing of vehicles is lousy. Folks be sure to ask yourself the question before you buy what the vehicle servicing experience is like. Go do some digging as well. I called Cochran Subaru and got an appointment for tomorrow morning (July 30th). I'd go to them to buy my next Subaru and never ever consider Baierl. Why would Subaru permit such things to happen at a dealership that sells their brand. Baierl you have little to no chance of me every buying a vehicle from you until you can provide reasonable and expected service timeframes. read more

Phil was super nice and so easy to work with. I would definitely recommend him to someone who is looking for a Subaru. He was helpful and did everything he could to get me into a car when I was in a dire situation. read more

I just bought my first Subaru from Baierl. I had a great experience buying the car. I worked with Simon. He was easy to talk to, always answered all of my questions, and was not pushy or aggressive at all. He showed me cars more than once, we exchanged multiple emails, and phone calls, and I always felt like he was quick to respond and knowledgeable. I would highly recommend asking to talk to him if you are interested in buying a car, but not interested in pushy salespeople. I also contacted another Subaru dealer and am STILL getting calls and emails daily that I can not figure out how to get them to stop. So, Simon is great. As for the car itself. It's really cool. I got the Crosstrek Limited 2017 with just about everything. I really like the eyesight feature that makes the car seem super safe to me. It tells you if you are going out of your lane, if you are about to back into someone, and it will actually stop you from rear ending someone. It doesn't look bad either. I have yet to drive it in the snow, but I hope that will go great as well. As for the finance department. This is where Baierl Subaru loses a star. They straight up lied to me. So, I was considering the extended warranty, and the finance lady (Lori) tells me, oh just buy it and you can return it for 100% refund. She then goes through and shows me how much more my loan would be with it, at which point I tell her that I want to put the warranty on a credit card, not on the loan. She says ok, and we do that. So then I decide I don't want the warranty and Lori tells me that I would have to put the refund onto my loan, but not as a payment, just on the back end. So they still get all of the interest for the whole amount of the loan with the warranty. Now I know you are thinking, what she said she didnt want the warranty on the loan??? Yeah, thats right, I go back to the paperwork, and Lori put it in the loan anyways and then put the credit card payment as a cash downpayment for the car. Now, I don't know if this makes any difference whatsoever, but it is not what I agreed to (but I did sign the paper, in the 5-10 others she had me sign in quick succession). So, Lori tells me that it is not possible to get the refund back on my credit card, and I say then I can contest the charge with the credit card company (this seems fair to me, if they think it is wrong then I don't pay, if not, I pay). At this point Lori backpeddles and says she will call me back. Later in the day I get a call from Lori that they can put the money back on my credit card, because the paperwork hasnt been filed yet.... (not sure I buy this). Anyways, I have to go back to Subaru and resign all the paperwork and the do issue the refund. TLDR: read EVERYTHING they make you sign, and don't believe anything that finance tells you, because they think omitting the facts is the same as telling the truth. Also, if you are on the fence about the warranty and do decide to get it, put it on your credit card so if they try to mess with you, you can contest the charge. Also, Simon is awesome. read more

The absolute worst customer service experience I have ever had. Went to buy a vehicle from their lot, sat with a dealer for over 2 hours, then the manager came out of the office to tell me that they didn't even have the title. I had to wait another 2 weeks after that date before I could even come back to get the vehicle. The manager promised to put mud guards on the vehicle as an inconvenience fee, but has failed to do so. The appointment I made with the dealer to pick up the vehicle after the title finally arrived, at the decided upon time, was also put on hold as when I walked in the door, the dealer walked in the opposite direction and has yet to return. Any place who treats customers like this should be shut down. Avoid this place like the plague. read more

I lost my transmission while driving across I-70 back in October, and when I came back to Pittsburgh, I needed a car. As I wasn't sure where I would end up living long term, I decided to only look at leases. Subaru had an amazing deal on 2013 Imprezas, and there was just one left on the lot when I went to look. The only frustrating aspect was that a lot of the sales people have NO interest in helping you. We were ignored for the first 30 minutes we sat waiting to talk to a sales person, and there were no other customers. There was no convincing, I wanted the only Impreza on the lot. Finally, a woman came over and said she would help us, she just needed a minute. She never showed up again. Fifteen minutes later, a very charismatic man, named Frank Fortunato, came over and helped us. I didn't even test drive the car I got. We literally signed a lease so I can't talk much about the "shopping experience." However, the Frank did sit in the car and show me where everything was, and he set my phone and car bluetooth up for me. That was awesome because I never would have done it myself. He also told me when to get my oil checked, etc. Nice touch. Baierl Subaru is pretty aggressive in their sales (upgrades, service plans, etc.), but I like them. I did get the scratch protection, but I didn't need anything else. Frank took me around the service area so I would know where to bring my car, which was awesome. There is free wifi and coffee and sometimes snacks in the lounge while you wait. The mechanics are nice and will explain things patiently. The service times have been reasonable, up to this point, for me. If I would ever get a car again, I would probably come back here. read more

Dealer says their "entire staff is on a mission to set themselves apart." Well done guys you've done it! What dealer would put a car up for sale on their car lot only to find out it won't pass inspection once it is sold? That's right folks, I put $500 down to purchase one of their "fine" specimens and they call me two days later telling me it won't pass state inspection because there is too much rust on the frame. I asked Nick what do you do with cars that won't pass state inspection. He said they send them to the auction. Wow!!! Why don't you guys inspect them before trying to sell them --- you know before spending all that money detailing and marketing them? That is a shockingly poor business practice. It was stock#: S229177A read more

I've been a customer since this location was called Suburban Buick... well, my parents were. Having purchased or leased my first three vehicles from Baierl Subaru and utilizing this dealership for service, I've had varied interactions but mostly positive. My parents helped my sister and I purchase a flood salvage from Katrina that was hail damaged as our training car/first car (00 Legacy) in 2006. By 2011, the persistence of the check engine light and the desperate need for a catalytic converter forced me to trade in that sweet Legacy for an even sweeter 02 Outback that boasted heated leather seats, remote start, and moon roof. It was rust and general deterioration that made my choice to lease a vehicle in 2016 upon trading in that beautiful fateful car. I'm currently leasing a 2016 Impreza for less than $200 on a trade in with not too much down. I had the same saleswoman for the last two vehicles, Beverly, whom I recently learned was leaving the business. She was patient, worked within my budget, gave me a great trade in price, and put me in a reliable vehicle for years. Last year, my car was involved in a wreck while parked at the McKnight Siebert shopping center. A car went too early making a left onto McKnight from the post office side and was slammed by an 18 wheeler ; the sedan ended up on the front passenger side corner of my hood. I had no idea until the rickety ride home made me turn around to look at my vehicle as I locked it at home - WHAT?! So, off to Baierl for a huge repair which, thankfully, Erie covered the brunt of. I rented a sexy CrossTrek in the interim while my completion took longer than expected. However, the friendly staff from the receptionist, to the service manager truly made the crappy experience more bearable by being supportive and kind. A little bit of genuine concern goes a long way. Shoutout to Christy who answers the phones for her help and encouragement on a very bad day. The world needs more people like her! Long story short, Baierl Subaru cares more than the average dealership. The salespeople seem to listen to your needs and try to do best by the client. Service staff is service with a smile, fast and efficient. Would recommend to anyone looking to buy or lease a vehicle that is reliable, sturdy, and easy to drive. read more

Great experience today. Phil is the man - ask for him don't mess around. Everyone worked to get me into a vehicle I wanted and was patient. It was refreshing not to feel like a nuisance at a dealership. read more

One of the best experiences I had buying a wrx years ago.

I bought a 2015 Hyundai from them and the salesman was great (of course he had to be or I wouldn't have bought it). The finance lady was nice and informative, however 2 weeks after I bought it I emailed her a question and she still never got back to me. Then 3 weeks after I bought it, the check engine light came on. I called to schedule an appointment, soonest they could get me was a week and a half out. I took it to the service garage, where he had me pull it in and the light turned off (typical, right!). He asked "well what did the light look like?" In a condescending attitude because I'm a young woman and he apparently thinks I can't tell what a small engine light looks like. He told me "well since it's off, you can take it home." I told him no that it comes back on and off the past week and a half and that he needs to plug the code reader in and see what the history says. So after much convincing, he did that and says "well I'll right the code down for you and you can bring it back if it comes back on." I again told him no, I want the engine light issue fixed, I didn't even have the car for a month. Then he FINALLY says that he will take the car in. He calls me later that day to say it needs a new oxygen sensor and that Hyundai has to order it. He had called Hyundai and and it would be in the following week. So I called Hyundai to make an appointment for another week away. I took it this morning for that appointment and they said they never got the part order because baierl never called. So moral of the story is, if you're a woman... baierl service garage won't listen to a word you say and they still don't do their job properly anyways. Or at least the one mechanic is like that (I know his name but I won't be THAT petty to write it). Should have gone to Hyundai in the first place and I wouldn't have wasted this amount of time and energy. read more

The only reason I'm giving this review 2 stars is because everyone here was very pleasant and friendly. I was interested in purchasing a 2016 Legacy 3.6R in the next month and wanted to Plan ahead. I wanted to drive one and if they didn't have it on the lot at the time I was ready to buy perhaps they could get one for me like the one they had there. Partially because a friend of mine works in the body shop so I wanted to give them my business. The guy I talked to Nick Pappas said he went to go get the keys for the car. I waited and when he came back he said the car was in the air with the tires off getting work done. Which seemed odd considering it's not a new arrival, it only has 40,000 miles on it. And most likely inspected. He gave me his card and got my number and said he'd call me by the end of the day when it's going to be done. I heard nothing. I texted him his direct and heard nothing. Called the next day and left a voicemail. Still nothing. I believe if they don't think their going to make a sale off of anyone right away they ignore you. My neighbor is right she said Carvana is the way to go! I'll take my business elsewhere. read more

Baierl's Car Care Service Plan is fantastic! Every coupon has the work that needs to be done & at what mileage mark. No appt necessary. The drive-thru style service center is wonderful: clean, well lit, spacious. After being promptly greeted, a quick stop at the service agent desk gets things started and you are shown where the waiting area is. The customer service waiting area is very pleasant: soft apohlstered seating, 3 round tables where work can be spread out, 2 TV's, free Wifi, coffee service, and clean restrooms. I have yet to find anything displeasing about the entire experience. Timeliness, cleanliness, and friendliness round out the experience and make taking my car in for routine service almost enjoyable. read more

Ask for Bev. (Beverly Nowakowski). She's great, to the point, and easy to talk to. Didn't try and jam anything down my throat and I left feeling really good about my new Forester. (I said no to almost everything in the post-sale sit down with the notary/finance manager.) Looking forward to working with them again when I buy another Subaru way down the line! read more

One visit awhile back. Nice place for shopping new and used Subaru's. I know many people with this brand of automobile; all are happy with them. Subaru does an excellent job in maintaining quality control across its franchises. While I have only window shopped here, I did not get the sale pressure one often finds at a GM shop. Floor person was helpful, informative, and knew enough to just let me look around. f8 and be there. read more

I had my oil change and there was leak under my car.I had bring it back second time. Tony should find that leak when he was doing oil change. I am not very happy with the service. read more

I am still living in a sense of amazement. Buying a car new or used is always considered a necessary evil to survive the gauntlet of sales associates and then the dreaded finance review. In Baierl Subaru, there was no gauntlet, no dreaded review - my car buying experience was simple, minimal stress and actually quite enjoyable. Ethen provided incredible internet pricing deals on several models across price ranges for me. Pat is essentially the epitome of how a car sales representative should be: professional, courteous, and willing to go the extra mile exploring various car model options for the next possible price. As we reviewed model features and my eventual purchased vehicle, Pat made sure if he didn't know the answer to one of the redesigned 2015 Outback's new features he would ask questions or research and not assume. Garret I have to admit I'm beyond impressed. He is some type of financial wizard with skill sets beyond what I can grasp. I walked into the dealership with a pre-approval letter at a very competitive rate. He beat the rate by almost 2 points and priced warranty options with minimal impact to the overall monthly payment. Subaru has definitely won over a new customer and I can expect that I will be brand loyal forward. Thank you for the incredible experience and all of your help with purchasing my 2015 Subaru Outback Limited. read more

After reading reviews I typically will give a place a try because often the reviews are skewed. Plus, Baierl Subaru is the closest one to our home so I wanted them to be at least useable. However, I have decided to give up and try another dealership to have our oil changed on our 2019 Outback. As others have noted, called the service department at 10am on a Tuesday and the call went to voice mail. Tried speaking to the 'operator' and that too went to voice mail. Finally punched a few numbers and got a human being that said they do not take appointments for oil changes; first come first serve, which means we could be waiting for an unknown amount of time. They obviously need to hire more personnel during peak times. read more

I'd really like to give them ZERO stars. If you ever get a loaner vehicle from this dealership, BEWARE! I had my wife's car in for a $2,000 repair ($1,495 of which was labor, I might add. So, they made great money off of my job. Nonetheless, when I returned the loaner vehicle, they claimed that several minor scrapes and nicks around the plastic bumpers where our fault. This was a loaner vehicle (with a big white website and phone # decal on the rear windshield) that was dirty and abused when I got it. I saw the scrapes and dings all over the bumpers (front and rear), but I never said anything because I assumed that they knew. And it looked minor to me (the type of stuff you typically see on a loaner or low-cost rental car). It never occurred to me that the dealership that stood to make decent money off of my large repair would also TAKE ME FOR A RIDE with the loaner too. Of course, I disputed the damage. How could we have possibly put so many minor scratches and dings on a vehicle in 2 days of local driving and which went on a grand total of 4 errands??!! I asked the service manager, Josh Gagne, for a report of what damage they had on their records prior to loaning it to me. He promptly replied, "NONE!" This was a loaner car which screamed its status as such with the big white decal on the back. It had been driven for over 7,000 local miles, had minor scratches and dings, and he said there was NOTHING on their internal reports! And suddenly every scratch on it was my fault??? That big red flag told me that someone wasn't keeping accurate records at the dealership, and now, I suppose, it was time for someone to pay!! (I wonder if this is a pattern with them, and if anyone else has experienced similar treatment)??? My only regret (besides going to this dealership in the first place) was not taking photos and/or a short video before driving away with the car (and of course documenting every minor scratch on the paperwork). But it never crossed my mind to do this. I trusted this dealership (I haven't had much dealing with them, but I had no reason to distrust them). I was in a hurry. I took the car without documenting what I saw. BIG MISTAKE! In all my years of renting cars and driving loaner vehicles, this was a first for me; which is why I wasn't prepared for it. The funny thing is, I didn't even really need the loaner. We have an extra car. I just thought it'd be nice to drive another Subaru, as we will be in the market soon. I saw it as an opportunity to test drive a different vehicle. By the way, my disagreeing with the service staff didn't go over well. They were rude, and they persisted in talking openly and loudly about me 10 feet away like I wasn't even there. I stood up for my position, and asked them to discuss it with me directly (instead of pretending I wasn't there). This only escalated the situation, and I decided to walk out once I discovered that the service manager was busy with other customers. I asked that he call me when he was free. When he called me later that day, he was abrupt, unfriendly, and demanded money immediately to repair "HIS" car. I questioned his customer service skills. It was clear to me that he got his staff's point of view, but wasn't interested in hearing mine. He just wanted to extract more money from me. In the end, I will never understand how this short-sighted behavior benefits the dealership over the long run. I spent good money at this place. I was poised to spend more. We will be in the market for a car again soon. Why take such a harsh position with a customer, and then bully them into paying for minor repairs on a beat up loaner that they're just going to send back out onto the street? This clearly felt like they were just taking advantage of a customer who they knew didn't document anything before driving off. Now, instead of doing business with them, I will be sure to never go back. I will never buy a car or anything from them, and I will be sure to tell AS MANY people as possible about the horrible treatment I received!!!! read more

Absolute worst customer service I have ever received. Sales associate did not want to help us and we felt like it was a complete inconvenience to drive one of the cars! Will not go back. read more

BEWARE! After buying the car, all customer care was out the window. Within 3 days of buying the car, there is already something wrong with the engine. After several calls and emails to different people in the subaru store, we were ignored on all counts. Finally, many days later, they called back and only gave us very specific time and date to bring the car in. Of course we all have work and could not do it but they still insisted that otherwise, they would have no loaner car. Whatever happened to customer care? After you drop the bucks, you WILL be ghosted. read more