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    Carvana Pittsburgh

    2.6 (137 reviews)
    Closed 9:00 am - 8:00 pm
    Updated 1 month ago

    Services - Carvana Pittsburgh

    Auto loan

    Car buyers

    Carvana Pittsburgh Photos

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    Reviews With Photos

    Cracked windshield

    Dear Carvana Customer Service, I am writing to formally express my disappointment and concern regarding the recent purchase of a 2022 Jeep Grand Cherokee Limited (purchased on May 15, 2025) from Carvana, my fifth and likely final transaction with Carvana. Upon picking up the vehicle at the Moosic, PA location, I immediately identified a large crack in the windshield. I notified the Carvana associate at the time of pickup, who acknowledged the damage, took photos of the crack using his iPad, and confirmed that notes were added to my account indicating the issue. He also assured me that an after-sales repair would be approved to resolve the matter. Despite this documented acknowledgment and the associate's verbal assurance, I have now received an email from Carvana denying the repair, and customer support has stated there is no record of the photos or notes. This response is unacceptable, especially given that the damage was brought to Carvana's attention before I took possession of the vehicle. Selling a vehicle with undisclosed visible damage, particularly one that may affect vehicle inspection or safety compliance, raises serious concerns under the Pennsylvania Unfair Trade Practices and Consumer Protection Law. The fact that the issue was acknowledged and then denied adds further weight to a claim of deceptive or misleading business practices. I am requesting that Carvana: Honor the original promise made by the delivery associate and approve a full windshield repair or replacement at no cost to me. Provide a written response to this complaint within 24 hours of receipt, to maintain my 7-Day return window If this issue is not resolved promptly and fairly, not only will I return the vehicle as I am still within the 7-Day return window, I will have no choice but to also File a formal complaint with the Pennsylvania Attorney General's Bureau of Consumer Protection Submit a complaint with the Better Business Bureau (BBB) Explore legal remedies through Pennsylvania's Magisterial District Court (small claims) I hope we can resolve this without further escalation. I would still prefer to maintain a positive relationship with Carvana and believe that honoring this repair request is both appropriate and necessary.

    Dirt
    Eva S.

    The easy process was anything but. I spent hours on the phone. Car arrived very dirty and I'm still waiting on a refund to have it cleaned. So much less than what I expected.

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    23 days ago

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    4 months ago

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    28 days ago

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    9 months ago

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    2 years ago

    My experience was very positive. I was in snd ouwith my check in hand less than 45 minutes. Think they gave me a good price.

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    4 years ago

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    1 year ago

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    2 years ago

    We recently sold our car to Carvana. They made the process easy, and gave me a fair price for my vehicle. I highly recommend them!!!

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    Page 1 of 4

    Ask the Community - Carvana Pittsburgh

    Review Highlights - Carvana Pittsburgh

    He did all of the paperwork online and scheduled a time for us to go pick it up at their location in Bridgeville.

    Mentioned in 3 reviews

    Read more highlights

    Leopardi Auto Sales

    Leopardi Auto Sales

    (12 reviews)

    Overbrook

    I drove 6 hours with a trailer to purchase a motorcycle from this dealership based on how it was…read moreadvertised: "mint condition," one owner, clean title, garage kept, not a scratch. Before I even saw the bike, I was told: * Cash only * Paperwork was already prepared * I was asked to sign before inspecting the motorcycle * I was not allowed to test ride Once I finally inspected the bike in person, the condition did not match the advertisement: * Visible rust on the frame * Rust in the rear * Corroded and worn hardware/screws * Clearly not "mint" and not "no scratches / garage kept" as described When I calmly pointed out the issues and asked why none of this was disclosed beforehand, the seller became angry and defensive and claimed he "didn't know" and that it was "normal." This was a complete waste of time, fuel, and effort after traveling six hours based on inaccurate information. I walked away because the motorcycle was not as advertised and the pressure to sign and pay cash before inspection was unacceptable. I am leaving this review so others don't make the same long trip under false expectations.

    Stay Clear of this place at all costs. I went to go buy a 2009 Mercedes E350 vin number…read moreWDBUF87X09B372052 from this dealer. Drove 4 hours there to check it out and the car was in total disrepair. Brakes were noisy where they just slapped some cheap pads on it. The car shook like crazy when applying the brake pedal and I noticed that the front end looked like it was poorly repaired. I asked them if it had ever been in an an accident and they said it never had been and its all original paint. After about 30 minutes going back and forth I finally had them run the carfax and wouldn't you know it was involved in a front end collision. These guys will tell you anything to try and take your money. Overall it was a total waste of time and I left empty handed.

    Carshop - Robinson Twp - This is the gap I was taking about up close

    Carshop - Robinson Twp

    (52 reviews)

    CarSense is awesome! I was buying my first car after finally getting my license (at age 30!). My…read moredad has bought a few cars from the CarSense in Cranberry and always had a great experience, so he recommended I check the Robinson location out since it's closer to me. First, their website is super easy to use to help you see their current inventory and search/filter by make, model, price, mileage, and even special features. If you create an account, you can also save cars and come back to review and compare them later. They had several hatchbacks in my price range available. I called a few days before I wanted to come to the dealership and spoke with Jaison, who was super friendly and easy to work with. He talked to me about what I was looking for and even sent me a video of one of the cars I was very interested in. When I came out to the dealership, I wanted to test drive some alternatives. Jaison had told me he wouldn't be there when I was planning to arrive, so I worked with Jon, who was also very nice. Jon gave me three cars to test drive, and I ended up going with a 2015 Chevrolet Sonic. It looks brand new and has under 20K miles on it. I'm an idiot and forgot my checkbook at home, but Jon let me fill out all of the paperwork so I would just need to come back in the morning with a check. It took under two hours to test drive and choose a car and do the paperwork, and then 15 minutes for me to get it from them this morning. A few things to keep in mind: 1) They do NOT haggle. It's not what they do, and they're literally not allowed to do it. This isn't a bargaining thing; they just don't do it. So be prepared to pay the exact sticker price. 2) Their financing is based on the vehicle that you choose, so you can't apply before you choose a car. I ended up getting financing elsewhere because I wanted to have a check with me before I went.

    This Carshop has the worst service I've experienced in decades. I dont know who bought or took over…read morecarsense Robinson, but they're awful. It tookseveral phone calls just together through to the service desk. I made an appointment for 7 weeks in advance for the annual inspection. The inspection went well, I only needed one tire to pass, and they didn't have it in stock so I was asked to call back. Again it was impossible to get through to the service desk. I got a message to buy a medical device or it went straight to Car Shop Cranberry. When I spoke with someone at the Cranberry location. I was told they couldn't make any appointments for the Robinson service desk, and they couldn't transfer me to the Robinson service. The clerk said the Robinson shop phones "didn't work". I was going to go into the Robinson service area in person, but on the way, I drove by 5 tire stores. I'll make an appointment at one of those businesses for my one 129.95 tire. And Carshop has lost our entire family's business. We used to only buy our cars their and always had a great experience. Maybe 3 cars bought there in ten years doesn't mean anything to whoever changed Carsense to Carshop. But im not buying a car from someplace that doesn't have phones that work.

    J.D. Byrider

    J.D. Byrider

    (12 reviews)

    I bought a jeep compass off them Not even a month of having…read moreit the engine/transmission started having issues. I called to get it in when the problem first arose and it was a wait so I just ignore it for a long time Finally took the car back in like a yr later and all they did was plug an o2 censor back in. I called again bc the problem was still not fixed and they said they didn't know about the engine problem and the overheating but it would take them at least another month to get it in. I told them I wrote down everything that was wrong with the car so telling me they didn't know was bs. I have two little girls and one on the way and can't b risking our engine blowing up on the road I also explained to them I need a bigger vehicle and they told me I can't trade it in. I gave it back and they just harassed me and threatened me the whole time and were so rude. I will never be going through them again. Very disgusting company.

    I bought my 2016 Chevy Trax in October 2023, but I noticed the tickets said July 2024, which means…read morethey had never inspected the truck before they sold it to me. They had to fix a water pump and hole in my truck and I had to money into it six months after I had it. They had never put Antifreeze in my truck. Now it's only been a year and I just had to pay for spark plugs. How I'm sure I haven't drove 100, 000 in one year. So those should've changed if they would've inspected my truck before I bought it.

    J D Byrider - Exterior of building

    J D Byrider

    (20 reviews)

    I have purchased a car with JD byrider and within a week or two the engine light came on so I…read morecalled made an appointment took the car in they said something was wrong with the sensor or something like that I don't know the air or something I couldn't I don't know I'm not a mechanic so they looked at the car and they told me like I said it was something wrong with the engine not getting the correct ear or whatever then they also told me I had bad brakes and bad rotors well my first question was why would you sell me a card not only did you put my life in danger but you put whoever was in my vehicle in danger knowing the brakes and the rotors were bad and the engine so took the car and they fixed it gave it back to me the same day within 2 days the engine light came on again I called and made another appointment and they would not return my phone calls so I filed a complaint with their corporate you can look it up and also I found a complaint with let me find the information File Complaints - State Attorney General's Office: They investigate consumer fraud and can take action against dealerships. - Better Business Bureau (BBB): Helps mediate disputes. - Federal Trade Commission (FTC): Oversees deceptive trade practices nationwide. - Consider Legal Action - Individual Lawsuit: You can sue for breach of contract, fraud, or violation of consumer protection laws. - Class Action Lawsuit: If multiple customers were affected, a lawyer may consolidate cases into a class action. This is common when a dealer has a pattern of hiding damage or selling unsafe cars. - Auto Fraud Attorney: Specialized lawyers can advise if your case qualifies for class action or if you should pursue individually. JD Byrider Corporate Headquarters - Address: 12802 Hamilton Crossing Blvd., Carmel, IN 46032 - Phone: (317) 249-3000 - Customer Service Email: customerservice@byrider.com - General Contact Email: info@byrider.com Sources: So I found a complaint with both of them I did get response from them so after I filed the complaint they did take my car in and fixed it again . And I just had a friend just bought a car from JD byrider in the same thing happened again to my friend so they are doing this to a lot of people and it's not fair I hope this information given will help some people

    Literally kept calling and texting me about how I missed an appointment. And the laughed when I…read moresaid I had never spoken to them, they kept asking for a man.

    Carvana Pittsburgh - autoloanproviders - Updated May 2026

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