I picked up my truck from Carvana yesterday and my experience was generally positive, but there were a few things worth calling out. I spoke with two client service reps over the phone. The gentleman I spoke with was great and genuinely helpful. The woman I spoke with felt more dismissive, which took away from the experience. When I arrived for my pickup appointment, the rep helping me was friendly and handled everything smoothly. He even gave me recommendations for local mechanics to complete my PA state inspection. I had seen reviews saying some vehicles did not pass inspection, so I took mine in right away. It passed without any issues. My appointment was at 9 AM. By 9:30 there were three other clients waiting and only one rep working. It felt like a scheduling or staffing issue, but even with that I was only there for about an hour to an hour and a half. The truck itself was in good shape and matched the listing. The interior was the real disappointment. It was not detailed at all and placing two paper mats in the front row does not count. There was dirt on the dash and in the cupholders. Almost every hard surface has a white residue on it. Having worked in the automotive industry for six years, I would never let a client drive home in a vehicle that looked like that. I will either have to pay to have it detailed or do it myself, which should not be the case Carvana. The process was convenient and the truck was as described, but the lack of interior detailing and some service inconsistencies kept this from being a higher rated experience. read more

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First car from Carvana, they lost the title and were unable to release the car to me. Second car from Carvana, they found out after three months that they were unable to register the car in my State and i had to return the vehicle. Six months of fighting with members of Carvana and I am stressed and beyond annoyed. Avoid. read more

Carvana made car buying easy. Armed with my computer I researched the right EV for my needs. The selective of EV's was impressive and the prices were very fair. Once I chose my car, the financing, insurance and notary were all online so I never had to leave the house. The 7 day grace period gave me time to haver a full inspection the vehicle by an EV specialist, Which I would encourage any car buyer gas or EV to invest in this piece of mind. Only negative was it took me 2 attempts to get the vehicle. The first car was delayed due to the EV battery failure, but the second time the car was delivered within the agreed timeframe. I am super satisfied with my car and the Carvana. I would definately use Carvana again. read more

I have looked at Carvana for both selling and buying a car. For buying, I opted against them, as their price points seemed a bit higher than other options. For selling, I needed to dispose of a troubled vehicle -- an older mini cooper that ran, was in good physical condition inside and out, and mo accidents. However, a big however, it was exhibiting engine issues. I filled out the online questionnaire, fully divulging dashboard lights, oil leaks. And checking the box for engine issues. Of all online car-buying options, Carvana offered me the highest price. The only downside was that, unlike the TV commercials that show the car being picked up from my driveway, I had to drive 20 miles to their location. Other than that, it was an easy peasy process with a few online signatures, making an appointment, them doing a quick inspection, my handing over keys and title, them taking off license plate to give me to turn in and reminding me to take the car off the insurance, and letting me know it would just take a couple days for my money to be deposited into my chosen account, and me getting a rideshare home. Fair enough. read more

Gave me a delivery date, then day before changed it by almost 2 weeks. Then received the car and they damaged it in transport. Said they would take care of it. They passed it along to some shady 3rd party warranty company, who will only pay if you take it than "in network" body shop which were all over 45 miles from me. I purchased 3 vehicles in 3 month, spent over 110k. Will not buy from them again. read more

Sold me a used car with nothing but issues. Lighting element above the driver fell out of the roof, speakers busted from the moment I drove off the lot, USB port with a short in it. Worst. Experience. Ever. I will NEVER go back. 200-point inspection my butt. read more

I had an appointment to sell my car at 9 am on a Friday, filled out all the paperwork, and woke up to an email rescheduling my appointment for the following Wednesday. I was out of town, so I had to reschedule that appointment for a Monday 10 days from my original appointment. I was assured my quote would still be honored even though it was past the window. When I showed up Monday to sell my car, I did not have an appointment. I called customer service since they are not able to do anything on site, and after 15 minutes of being on hold, I called back. This time, after 10 minutes, I was told my appointment was canceled because they didn't have my title. Of course they didn't have my title, I have my title, so it was a ridiculous excuse. The women said she got me scheduled for 3 pm that day and since I was still onsite, they might be able to take me now (10 am at this point, my appointment was for 9 am). I head to desk and my appointment is not there. She made my appointment for Tuesday at 3 pm, so now nobody could help me. I called customer service again, and was told now the best they could do was the following Tuesday. I said I wanted sooner since it was there mistake, and was told there was nothing they could do except offer me $50 after the sale for my inconvenience. I ended up rearranging work schedules again to be able to make the Tuesday 3 pm appointment. On Tuesday at 3 pm, the appointment was fast and seamless. It's too bad it was pure chaos and frustration leading up to the appointment. The fact that they cancel appointments with little or NO notification is ridiculous, and then there is nothing anyone at the location can do is extremely frustrating. Had I not already gone through the process 3 times to get my appointment, I would have taken my car somewhere else. The appointment scheduling is a very poor experience with Carvana. The people working at the physical location are very nice, and I feel bad they have to deal with the incompetence of their online scheduling team. read more

Went to pick up our new truck and trade in our other car. Got there and first off the woman at the front was not very friendly. Started doing paperwork and as the salesman Brandon went to check out our trade in, we asked for the keys to the new truck to start it and drive it around the lot. He said "no you cant have them we dont allow that but I can unlock it for you". Very weird but fine. (Should have been a red flag there) When we got into the truck to leave the battery was dead!!! So first off they lied stating that all the cars are checked over. They obviously are NOT. It took longer to get our car that we owned less than 10 min before returned. He lied to us stating that it was fine before, which if it was im pretty sure he would have given us the keys. As I spoke with customer service she informed me they MUST give you the keys if you ask for them. Not only that but as we were waiting to get our trade in back he walked though the waiting area a few times and never acknowledged his other customers. Never said "I'm sorry theres a problem" or even "Im sorry i'm dealing with something I'll be with you shortly" . Please stay away and DO NOT waste your time. Very very unprofessional read more

Dear Carvana Customer Service, I am writing to formally express my disappointment and concern regarding the recent purchase of a 2022 Jeep Grand Cherokee Limited (purchased on May 15, 2025) from Carvana, my fifth and likely final transaction with Carvana. Upon picking up the vehicle at the Moosic, PA location, I immediately identified a large crack in the windshield. I notified the Carvana associate at the time of pickup, who acknowledged the damage, took photos of the crack using his iPad, and confirmed that notes were added to my account indicating the issue. He also assured me that an after-sales repair would be approved to resolve the matter. Despite this documented acknowledgment and the associate's verbal assurance, I have now received an email from Carvana denying the repair, and customer support has stated there is no record of the photos or notes. This response is unacceptable, especially given that the damage was brought to Carvana's attention before I took possession of the vehicle. Selling a vehicle with undisclosed visible damage, particularly one that may affect vehicle inspection or safety compliance, raises serious concerns under the Pennsylvania Unfair Trade Practices and Consumer Protection Law. The fact that the issue was acknowledged and then denied adds further weight to a claim of deceptive or misleading business practices. I am requesting that Carvana: Honor the original promise made by the delivery associate and approve a full windshield repair or replacement at no cost to me. Provide a written response to this complaint within 24 hours of receipt, to maintain my 7-Day return window If this issue is not resolved promptly and fairly, not only will I return the vehicle as I am still within the 7-Day return window, I will have no choice but to also File a formal complaint with the Pennsylvania Attorney General's Bureau of Consumer Protection Submit a complaint with the Better Business Bureau (BBB) Explore legal remedies through Pennsylvania's Magisterial District Court (small claims) I hope we can resolve this without further escalation. I would still prefer to maintain a positive relationship with Carvana and believe that honoring this repair request is both appropriate and necessary. read more

Carvana Pittsburgh - Cracked windshield - Auto Loan Providers Near Me - Bridgeville, Pennsylvania

Solid experience overall. Everything went smoothly. Paperwork was easy to do. Process was simple. The negative was the car did not have an inspection. That should have been noted. Several things did not pass and were not covered. The overall cost went up significantly after the sale. The excuse of not have the car inspected, and not stateing that up front was frustrating read more

I thought the offer was fair, however they resche the day they were initially scheduled to pick up my vehicle which ended up in a days worth of lost wages. I then had to reschedule another day off without wages. their "compensation " was for an Uber driver to drive me back home if I were to drive it 65 miles to Carvana, or schedule it on a weekend so I wouldn't lose any more wages (still would have cost me fuel for another vehicle to come get me). none of those offers replaced the lost wages due to their rescheduling. Also, had I drove the 65 miles and ANY damage occurred on the way down (rock chip in the windshield, accident etc) then I would most likely be on the hook for that, out of pocket or insurance. I Would have given a 2 star rating but when I called in, Felicia was very empathetic to the situation and a good customer service associate. She should be moved into Sherry's job. read more

The easy process was anything but. I spent hours on the phone. Car arrived very dirty and I'm still waiting on a refund to have it cleaned. So much less than what I expected. read more

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This is my second Carvana car. I purchased this vehicle with the understanding that I would have two keys. The paperwork states two keys. My advisor told me he'd send a key. He did not, nor did he notate the account. I have gone round and round with both Carvana and SilverRock and nobody can assist. This will be the last car I purchase there and will let everyone know what a completely awful experience I've had. Stay away. read more

Although I had to wait longer than my scheduled appointment time, once we got started, the pick up process was quick and efficient I've run into a few issues with the vehicle, and the silver rock 100 day warranty has proven to be very effective and relatively efficient for problem resolution Despite reporting no accidents, the front end has definitely been repainted. I think that's more of a reporting issue than a carvana issue, but I'll admit I was surprised when I first looked over the vehicle at Carvana. Someone at Carvana along the way should've definitely noticed this as well. Overall, the vehicle appears to be in pretty great shape and was appropriately priced. read more

I've had the worst experience in all of my life here. I can't believe how that one man has a job and could treat clients like this. Shame on Carvana. read more

we bought a beautiful 2014 pilot from this store. The car was not PA inspected. We were assured the car would pass inspection As it had just undergone a "Highly thorough Carvana inspection process". Two days later my wife takes the truck for inspection and the brakes fail Inspection. And they didn't fail by a millimeter. pads were shot. We replaced the pads and as the mechanic is pulling the truck from the bay the transmission starts making a loud grinding noise. At that point I decided to intact the return policy. I will never trust this vehicle or any other from Carvana. They actually asked if I'd like to explore replacing the car. What? So I can inspect another one of your beater cars for you and return it for you to sell to another sucker? I will never trust Carvana again. my Wife starts a new job this week. Now I have to scramble to find her another car, pull more from saving since it will take two weeks to get my 4k back from Carvana. None of what I've experienced with this company has been acceptable or what I'd describe as good business practices. read more

Overall terrible experience. It started off good. we selected the car, received outside financing, and the Carvana told us that both the borrrower and co-signer have to be physically present to receive the car. That's impossible for us since my daughter lives in Pittsburgh and I am retired military living in another state. They would not an accept power of attorney or a letter from the lender. The customer service representatives have a script and they do not deviate. No creative customer support. After two days I chatted with a Carvana "supervisor." The supervisor sent the link to a policy that applies to cars financed through Carvana. Neither my bank or state law requires both to be physically present. In fact my bank said NO other dealer requires both to be present. Just one or a power of attorney is sufficient. I have numerous retired military colleagues who've had problems with Carvana and I see the social media reviews are the same. Carvana came out of financial peril through reduced customer service. They have a set solution that is best for Caravana but may not be right for the customer. My recommendation is seek other car solutions. Unless something changes Carvana will not survive. Good and then another commercial solution will enter the market. read more

Drove the car home. Next day took it for inspection to get the PA state stickers and it failed inspection. The entire undercarriage of the car was rotted out and the entire exhaust system was hanging on by a few bolts because the brackets had rotted off. 2 weeks later and my car is still in the shop. Have to pay a $350 deductible for the warranty and had to fight to get them to fix it. Don't but from here unless you have the car inspection done prior. read more

My delivery was delayed 3 times. I switched to pick up and we'll see what happens. The representatives that call don't really know what's going on, if you ask why it's delayed you do not get a straight answer at all. Finally a case manager from Carvanas executive resolutions team called me so we'll see if she can get to the bottom of it. I offered to pick it up so there shouldn't be any issues with me receiving it asap. I was told the location it's stuck at and offered to pick it up my self there. They said they'd get back to me..... so far the experience is not at all what they advertise. And reading other reviews I'm nervous to get the car. But then I'm out the 690$ delivery charge.... read more

Excellent experience with getting our lease bought out early from Carvana. Lowballed by every local dealer in our area when we knew it was worth more. Carvana came in with an offer where it should be, $2500 more that ANY local dealer in this area. Process was seamless and took less that a week from start to the night they came and picked it up. Money was deposited into our account the next day after pickup. read more

Carvana Pittsburgh - Auto Loan Providers Near Me - Bridgeville, Pennsylvania

I listed that it had wear/tear in the driver seat. Carvana quoted $11,000 . Pick-up , did not go as planned. Driver quoted $10,235 because of drivers seat. Wanted to take vehicle without payment-no check/payment. Said seat that it wasn't in his file. And call customer service. Then customer service lowered the price again $2200 This is not a company that I will ever deal with again. I wasted time. Used Car selling. Bad Bad experience. No stars for this experience. 2012 Honda. 78K miles read more

I can only speak to the process of selling a vehicle, but it was by far the easiest thing I have ever done (and I have bought/sold several vehicles). I had entered the information for my vehicle and received an offer, but decided to hold off on the original quote provided...A week later, I went in, and the offer was a bit higher, so I decided to move forward. I scheduled my drop-off date for one week out (to get things in order with our second vehicle first). I chose not to have them pick it up because the Carvana location is only about 10 minutes away from my house - not worth the $90 pick-up fee, in my opinion. I was able to complete all of the paperwork online prior to my drop-off time, so when I dropped off my car on 3/18, I literally removed my own license plate, handed my keys to the Carvana rep, walked around my car, and was done! I mention the date because of the financial process--it was so much better than I had anticipated! I dropped off the car on 3/18, chose ACH for payment, and the funds were available in my bank account on 3/19. The remainder of my car loan was paid off on 3/19 as well. This was much faster than any other dealership I have ever dealt with. I would definitely recommend it if you are looking to sell a vehicle. I cannot speak to the buying process, but the selling process was simple and quick! read more

It was great experience selling my car to Carvana. Entire process was very easy and fast. I got best possible price for my car. read more

I am Miss Robin M woods of 557 Idlewood Road Pittsburgh Pa 15235 and I purchased in good faith a Jeep Wrangler Rubicon from Carvana that has not been delivered yet and its been atleast a yeear that the purchase was made. However, this is not the first time this has happened with Carvana dealership. I paid $37,205.30 cash from my bank account through Plaid and i did not receive the title or the vehicle which was a 2015 White Unlimited Jeep Wrangler Sahara. I wanted to give Carvana an opportunity to fix this problem with another purchase however I am still being asked for verifications after sending 50 verification and title papers. Please help fix this problem and return all monies or a vehicle of the same value. read more

The online service was flexible and worked to get me what I was looking for at a reasonable price. The center where I collected the car was understaffed. We waited long past the appointment time to find someone who would finalize the transaction. While we waited, the next appointment in line arrived and fell into line behind us. An empty reception area is not a good look for a car company. I had to walk behind the scenes and pound on doors until someone answered and started processing. After a week, I'm still waiting on my title and paperwork. read more

Silver Rock Auto associated with Carvana.. Does NOT care about you or your car.. infact they care so little they are willing to put children's LIVES in danger who are passengers to cars purchased !!!!!! Carvana will sell you a car that they overfill with oil on top of old oil, bad breaks and tires and when you go to get them fixed Silver Rock laughs in your face and tells you no what happened to taking care of the customer making sure what is being sold is safe ??? There is absolutely no accountability if you have children or care about your loved ones please think twice about purchasing a car from caravana they only give you this shitty company and terrible people to work with to try to get things fixed .. you won't .. their 90 day warranty is a SHAM aka Scam and in today's age where money isn't growing in trees well I hope you think twice and put your family's life first .. unfortunately we are stuck and screwed read more

1st time buying from Carvana. The experience of watching your car come out of that big vending machine was great. However, there were a few things that were odd. 1ST: We only received 1 key fob (never thought to ask if there were 2 of them), as we have always received 2. 2ND: The car was only registered in one name. We have always had our cars registered in both names. 3RD: it was not inspected for Pa. OVERALL these added expenses will cost us an additional $400.00-$500.00. Not sure I'd do it again.... read more

Arrived for an appointment 35 minutes early. The thing at the reception desk was rude and completely unprofessional. Not only was she rude to me and my family but another customer who was a few minutes late for her appointment. The other customer had to rent a hotel room for the night to schedule ANOTHER appointment. I asked for assistance and she informed me that she was not there to do those sort of things read more

The whole process to sell my car to Carvana was easy from start to finish. Most of it was handled online. I'm very happy with the experience I had. read more

Easiest way to sell our car. We had an extra car once our kids moved away so we sold it on Carvana. Quick with the pickup. Quick with the payment. Couldn't have asked for an easier process. read more

Terrible company. They will sell you lemons and not honor the warranty. Carvana, silver rock, and silver rocks garages are a rip off. It says 100 day warranty, took car in for ac service, ac never worked. Midas told my wife and her mother they will never fix this because it needs a new compressor. This was the 2nd time it was there. The car eats 5 quarts of oil in between oil changes every 3000 miles. Sold me a car with open recalls and did not disclose. Stay away from carvana. They should have already veen bankrupt and been shut down, but they were bailed out. Stay away!!!!! read more

Bought a white 2023 nissan rogue at caravan and I had the most horrible experience ever. First off caravana gave us a vehicle that had a gas leak and we did find out until we got inspection which we paid for. We then exchange the vehicle to another color and now the oil change light came on 2 days after purchasing the vehicle and the splash cover behind the wheel is missing and we found this out the next day after purchasing this vehicle. They then say to us that they will give us a complimentary oil change only and not the splash cover behind the wheel which exposes the engine. We now are at the mechanic shop that they are in network with and now they are saying they will not cover the oil change. Now I have to spend 200$ to fix the problem. There mechanics do not service their vehicles before handing it off to customers. read more

Carvana Pittsburgh - Splash cover guard behind the wheel is missing. - Auto Loan Providers Near Me - Bridgeville, Pennsylvania

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I purchased a car from them for my granddaughter. I promised her the car all week. They took my money and did not deliver the car. When I called them they had no clue as to why the car was not delivered. Then they told me I would not get my money back for 2 weeks. THEY ARE CROOKS! read more

Carvana is a rip off! Tried to tell me my vehicle was only worth $1200.00, I have 3 different offers for $3200.00 with different dealers. So check other dealerships before going to Carvana! They will lowball you. read more

The electronic correspondence with Carvana was very good. The drop off of my vehicle which I was selling went seamlessly. I did reach out to a general customer service number for some information and did not find that particularly helpful. I did not feel that the gentleman I was speaking to really understood my concerns regarding local drop offs and pick ups. The phone call that he returned to me came from a local number. So I assumed that this gentleman knew what I was talking about. As it turns out he was in a completely other state at the other side of the country. There was a bit of a language barrier, and it was less than satisfying. If I had not made that call. I would have absolutely nothing negative to say. The price was good. The service was great. Seeking information from an individual was the only difficult thing. read more

My experience was very positive. I was in snd ouwith my check in hand less than 45 minutes. Think they gave me a good price.

My boyfriend had a great experience purchasing a used car through Carvana. We shared a honda fit for three years and it was time that we each needed our own car. He decided to check out Carvana after hearing about the great experiences my dad and brother had using it. After seeing what our Honda Fit would be worth, he checked out the trade in value with Carvana. After driving it for 3 years, they gave us $3,000 more than what we originally paid for it if we did a trade in. You definitely need to be patient while browsing the website. We looked at cars for probably 1 full month, putting "hearts" on our favorites. Each day we watched the favorites be sold. It is a hard time to buy a car right now! After going back and forth on a few different options, he went with a Kia Forte. I don't know much about cars, but I love that it is burnt orange LOL. He did all of the paperwork online and scheduled a time for us to go pick it up at their location in Bridgeville. We were greeted at the door, and the workers were friendly and didn't waste our time. After my boyfriend showed him a few documents, it was time to take the car for a test drive. They gave us a coin (just like in the commercial) that we put in the car vending machine. It was so wild watching it float down. The cars all looked bright and shiny in the parking garage like vending machine. After the test drive, he was sold. The car was a perfect fit. While we took it on the test drive, the workers looked at our Honda Fit. We were only gone for about 15 minutes, so I'm not sure how in depth the inspection of our old car was. When we got back, he signed some more papers, and we were out the door! There haven't been any issues with the car, and we were really happy with the experience. The best part was that we were in and out of Carvana in less than 1 hour. I have heard nothing but good things from friends and family that have used Carvana. read more

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I'm still in disbelief regarding my Carvana experience. First, the money portion -- Carvana offered me $9,200 for my trade-in versus $6k at the dealer. That's a STAGGERING difference. Honestly, I was convinced they'd rescind the offer upon arrival, but they didn't. AND, I was in and out of there in under 10 mins. The rep took my keys, drove around the lot and came back in to say thanks/bye. The money was in my account in a matter of hours. Such a breeze and breath of fresh air at the same time! read more

If I could give a negative 5 I would. AWFUL EXPERIENCE!! No clue how this car passed through Carvana's inspection!!!! From the metal cost hanger holding up the exhaust pipe to how dirty the inside of the car was to receiving it on empty!!! AWFUL AWFUL AWFUL...never again will I buy from Carvana. Run is all I have to say. read more

We recently sold our car to Carvana. They made the process easy, and gave me a fair price for my vehicle. I highly recommend them!!!