Excellent customer service I honestly went to all the most populary places in San diego looking for a small fountain Once I walked in . Staff approached me and they were very helpful. they have great selections of fountains that u can pick and they will order for u In my case once I walked in I found my fountain and I purchased it and they were anle to deliver same day honestly very impressed and happy This is hands down best place for pre made fountains look no further Sergio was great and helpful read more

I've purchased many pots in the past and was treated well by the sales staff. However, my recent purchase was a return and a repurchase, which seemed to inconvenience the salesman as he had to get up and go out to the yard. He acted as if he was inconvenienced and possibly dealing with a "women" who was taking up his time to pick out a replacement pot. I will most likely never shop there again. read more

Awesome experience! We bought a fountain and the company forgot to include a pump. Michael arranged for us to get another pump while the other one was being shipped. Then he delivered the new pump to our house. read more

Backyard X-Scapes - Fountain - Home Decor Near Me - San Diego, California

They had what I wanted but the help was useless. Don't think I will be back. The pottery princess are really high but the bamboo is nice.

This place is one of the wonderful hidden gems of San Diego. They have a great range of fountains, backyard decor, and Mexican thatched umbrellas, which is what I went in for. After several visits, I've had a chance to work with different members of the team, including the owner. Everyone has been super helpful and I plan on continuing to support this business. Many of their products are available online through Forever Bamboo, but it's really worth it to visit the retail location in person and see all of the cool stuff they have. read more

Backyard X-Scapes - Took my rambunctious 11 week old Saint Bernewfie there today! - Home Decor Near Me - San Diego, California

We had a desire to get an outdoor water fountain, did some internet research and found Backyard X-Scapes in San Diego. Upon arrival, we were delighted to find they also carry all sizes/colors of high-quality ceramic pots, statues, wall art decorations, bird baths as well as many different kinds of bamboo fence, artificial rocks etc. The customer service is top notch and the prices are very reasonable and affordable. We highly recommend Sergio, He has good customer and communication skills, was very patient with me, which was a big help for a person like myself who doesn't know the field. Thanks again, Sergio. Great job! All thumbs up. We had an excellent time going through their display yard as well as their show room with so many products. The salesman was kept busy helping customers load big pots into their cars. Even though they were very busy, they were still very pleasant and happy to help their customers. If you need a very good quality fountain, pots or anything related for your backyard, look no more. read more

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This company recommended Palapa Guy, Eddie who sent out George to do the African Thatch cover, the job is horrible with holes. Backyard Escapes knows Palap Guy was a unlicensed business per other contractor that informed them. Yet, backyard escapes is still recomming this unlicensed company to customers. Beware the Contractors State Licensing Board cannot take action against them, they don't have a Bond, no workers compensation, and would not confirm the workers their using have papers to work legally. But most importantly they refused to redo the job and gave a small undesired refund that was too low to pay anyone else to fix their bad thatch work using the lifht weight thatch that doesn't even provide shade that my 19yr old cover provided before I updated due to fading. Employee did not even know that Backyard Escapes sells 2 kinds o Natural African thatch, plus a Synthtic thatch. Unsure if he was covering for George by not Dmitting to two different weights of Natural African thatch or doesn't know their own products. If you use any Contractor have them write the type and weight, item number of the African Thatch into the contract. The jobs at mansions and rich areas appear better but job was done in 3 hours and it looks like a sloppy 3 hr job. read more

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Awesome place. Great selection of fun yard scapes and really helpful customer service! I will be back! read more

Backyard X-Scapes - Tiki statues - Home Decor Near Me - San Diego, California

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I purchased a bundle of bamboo sticks and custom vase from Backyard X-Scapes at their beautiful facility and warehouse in Sorrento Valley. I was blown away from the variety and quality of bamboo sticks they have in stock. I was also very impressed with their selection of pottery vases. From outdoor to custom, large and small they have it all. Hands down most variety and high-end quality bamboo I've seen in San Diego and to be honest on the internet. Their customer service is on point too. Todd helped me out and gave me a tour of the facility and showed me around the warehouse. He is extremely knoweldgable about his products and the industry at large. 5 stars and an A+ rating from me all day read more

Drove down from LA in search for the product that protects bamboo fencing. It's not an easy product to find, and so worth the drive down to SD. The salespeople here are so helpful. They explained how to use the product and also brought it out to my car. They also have a large assortment of tiki decorations and all the things to make your backyard a real stunning oasis. read more

This business is mainly focused on online distribution it seems. I went to pick up thatch product that was slightly discounted from online pricing. Service wise and contracts are suspect at best. No mention of 7 day return policy and would only offer store credit, no refund on 2 week old brand new product. I'm a huge customer service fan, and this business is not it. Shop elsewhere if possible read more

For my wife, Cynthia, who is the customer...I'd like to give credit where credit is due...Went in last week with a vision of a bamboo hat rack. Mike went above and beyond to help me get there and it was a learning experience for both of us. Excellent customer service. 5 stars. read more

Bought bamboo for fencing. Great selection to choose from and outstanding customer service! Clayton was such a great help in choosing what we needed. read more

Backyard X-Scapes - Home Decor Near Me - San Diego, California

I just love coming for for my pots. So many varieties and great options for amazing price. Staffs are Amazing. read more

Clay, Sergio and the staff are great. The 3 stars is due to the company knowingly recommending a Palapa installer company that does not have a Contractors license. Before using any of the recommended Palapa installers check BBB, and CSLB to see if the company has any licensed Contractors. read more

Best in class service and products. My backyard has been transformed. Thanks BXS!

Clay was super friendly and knowledgeable about the fountain that we purchased. Great selection of fountains, pottery and other outdoor decor to create your dream backyard. read more

Great customer service if there any problems they will go above and beyond to help , so Many option to chose from a so can see what u want before you buy read more

I like to build little beach displays for my business. The trouble i had was there's was no one stop shop. I had to look thru various sites like craigslist, Home Depot, etc... to find the right materials/look. Well I found my one stop shop right next to me! They have a huge location in Sorrento valley, filled to the brim wIth ideas, decor, and materials for any project. I do small projects that require little material, which conveniently they cater to! I went into their showroom, Todd awesome guy, greeted me and expLained in detail what materials I would need and how to correctly build my project. The best part was I could Actually feel and see what I was buying. I was in and out within ten minutes. read more

Very friendly staff ! Everything you could possibly need to create a tropical vibe. Thanks for your help Clayton !

Todd and his son are super friendly and helpful. I have gone to many pottery places but they have by far the best selection and prices are fair. So nice to have the heavy pottery carried to the car. I also learned Todd designs backyard barbecue areas and creates them as well. I feel like he's very helpful and knowledgable. I wouldn't consider going any place else without checking with Backyard X-Scapes first. I highly recommend them!!! read more

We just had the best experience at Backyard X-Scapes... We have been looking for a vase fountain and they had exactly what we wanted... There were 2 sizes and we just weren't sure which... They did not have the smaller one out as they had just received a shipment and much of it was still in the container... As we weren't sure, Clayton dug though the container, found the one we wanted and put it in the car. Done! They also had the basin and pump... We had a great experience and really appreciated Claytons extra work to dig it out of the container. Very happy customers.... read more

Came here on (5/18) to purchase bamboos for a Filipino dance (tinikling) the service was top notch. I'm embarrassed to say I didn't catch the girls name from the front reception area who helped me. She was absolutely awesome going above and beyond picking the best bamboos. THANK YOU! read more

I tagged along with my friend who is building a tiki bar and needed some cool supplies. the staff is friendly and very helpful with your needs. highly recommend! read more

I was in recently and had the pleasure of meeting Todd, one of the managing partners, and Jacob, the retail manager. Both were warm, knowledgeable and easy to work with. Jacob in particular took excellent care of us and he is a large reason for why I will continue to shop at this unique place. I love ALL of the purchases I've made here, including my fire pit, statues, etc. but one of the best little gems are the dog bowls. I love them and so do all of my friends I've gotten them for. Thanks Jacob for taking such great care of us! read more

These guys are great! We have come back time and time over the years because they have such a broad selection and they really know their stuff. Thanks for helping us complete our landscaping projects with style! read more

I love Backyard X-Scapes, they have an array of beautiful pottery, fountains, rock waterfall formations and so much more. You can turn your yard into the yard of your dreams..really! Jacob is very helpful and knowledgeable of the products, I would highly recommend going to him if you have any questions. read more

Awesome local company!! I'm so happy I found this place. Great selection of pottery/planters of all sizes and in all colors. The folks who helped us out were super helpful and friendly read more

We went into Backyard X-Scapes today, and everybody was not only helpful, but kind. The staff is very knowledgeable about their products, and they are willing to work with you on your vision and design. We had an awesome experience and highly recommend them for your outdoor needs. read more

Best selection and prices. Great people, you will love this place!

My fiance and I visited the San Diego location and were blown away by the selection and prices for your perfect backyard getaway. We never expected to see the amazing assortment of tiki and bamboo. If you are looking to make your backyard transformation then this is where you want to go! read more

Beautiful place with a huge selection of pots, fire pits, tropical decor and more. How about a yellow pot for a pop of color in your yard! And the bamboo selection is over the top! read more

Really disappointed with the customer service here. We spent $4000 on fountains and when we had issues the service was a real let down. I wouldn't shop here again :( read more

Love this place. We just bought a house and needed to outfit the courtyard and backyard. We started at the usual stores (The Home Depot, Ace, etc) but the selection was lacking. A friend told us to check out x-scapes for pottery. Amazing. They have a ridiculous amount of stuff, totally awesome inventory. Better quality and more unique selection than we found anywhere else. And the prices were very reasonable, especially considering the quality. The staff was knowledgeable, they helped us put various designs together and suggested a beautiful water fixture to compliment our new pottery accoutrements. They also told us they could put in special orders if we couldn't find something in the store (meanwhile there was nothing we couldn't find, they literally have everything). Above and beyond our expectations, we're definitely coming back for furniture soon. read more

Clayton is the absolute best to work with!!!! We have purchased from him many times and he is the only one we want to deal with! He is super friendly and knowledgeable. Their prices seem fair and great selection of products. Although we liked it better before the recent redo. We have purchased bamboo bar stools, bamboo patio chairs, BBQ island components, two different water features, and a palapa from them. read more

The selection of sizes of bamboo is amazing. Lots of pots and fountains too. Fun to walk around and check out the wide variety. I purchased some 1 inch diameter x 8 ft bamboo poles to be used to make a hanging center piece for a wedding reception. Good quality bamboo. read more

I love this place and have been shopping for the "tropical magic" things for my backyard for years. Their prices have always been good as well as the selection of bamboo everything, tiki stuff, fountains and everything for a cool backyard. If you like the Hawaiian tropical look check this place out. :-) read more

Clay is awesome. We have been searching and searching for a bubbler fountain, and we found it here. For a fraction of what we expected to pay. Thank you! read more

I bought two fountains from them in the last 7 years, both with excellent customer service and very knowledgeable staff.

Great selection and prices on pottery. Inventory is organized and easy to find. Customer service was quite good - attentive and helpful without smothering and being pushy. Will definitely going back for future purchases! read more