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mesa, AZ

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Back on Track

5.0 (2 reviews)
Closed • 8:00 am - 5:00 pm

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3 months ago

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Shawn S.

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3 months ago

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Nash Powersports - Oil all over the engine

Nash Powersports

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I recently purchased a 2026 Aprilia RS 660 from this dealership. While I'm very happy with the…read moremotorcycle and the price I received, the customer service throughout the buying process was disappointing. During financing, I was initially presented with a payment of $335 per month at 17.99% APR for 60 months. After reviewing the numbers myself, I questioned the payment and had it corrected. As a customer, I shouldn't feel like I need to double-check basic financing calculations during a purchase. When I politely declined the extended warranty, the finance manager responded by saying, "I'll give you more time to think on it." I understand offering additional products is part of the process, but once I declined, I expected my decision to be respected without additional pressure. The biggest issue was the lack of communication after the paperwork was completed. My family and I, including our two young children, sat waiting for approximately 20 minutes because nobody informed us that the transaction was complete and that we were free to leave. It wasn't until I got up and asked that I was told everything was done and the motorcycle was ready. To top it off, the bike was delivered with only about half a tank of fuel. When I later reached out about it, I was told that state law limits how much fuel can be stored on site. While I understand there may be regulations and operational limitations, it felt like another example of a lack of attention to the overall customer experience. Again, I am very happy with the motorcycle itself and appreciate the deal I received. However, the buying experience felt rushed, poorly communicated, and lacking the level of customer service I would expect when making a major purchase. I hope this feedback helps improve the experience for future customers.

So we walked in and walked straight to the bike we were looking at, as we were just standing there…read morewe were greeted by a very friendly and welcoming woman named Kaylee came up to us and helped us we talked ran some numbers and got to business, we probably should have came here from the begin because my partner had all ready bought a R1 from here a while back ,but anyway coming to today. We felt welcome and we were helped right away we come for what we wanted and left with it, mind you we live in Tempe and decided today was the day we were going to buy a grom . following him home was the most boring part of my day lol We're thankful for every one who helped us feel seen and help in our bad decision making today definitely will recommend anyone to come here for any purchase

Nash Powersports

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(70 reviews)

Got new tires for the Kawasaki KRX David and Brandon was excellent helpful and gave me a sweet…read moredeal ! Everyone at Nash was great and helpful! Will come back again when I need anything !

I bought a Can Am Maverick X3 on Friday 05-29-2026 I was initially sold a Can Am that was not CA…read morecompliant that was realized by myself after I insisted Dylan Werner my contact double and triple check for CA CARB sticker he told me multiple times it was CA compliant and after I asked him to make sure please he finally came back with its not but they are getting me one from another store that is and said thanks for catching that. This is a terrible practice as it would have cost me money and time to correct without possible litigation. Besides that the experience had been good as Dylan is a good salesman and helpful when he wants to be. Dylan Werner, is the finance manager I believe. I live in Murrieta Ca., and had agreed to meet a Nash employee near the AZ/CA border to pick up the vehicle this was a stipulation I had in the purchase. On Friday after the corrected purchase went throuh Dylan had agreed to call me later or have his driver call me to make meeting arrangements no one called on Friday or Saturday. I had mentioned to Dylan on Friday we could possibly meet the next day at around 1030 am but that time was never agreed to by Dylan instead we were supposed to make arrangements. I did not receive a call even after I called Dylan 2X and texted him 3X (Ghosted) so I left blindly hoping someone would be there. I called the store at 845am Siena transfered to Dylan but then told me he was with a client. She helped me and apologized. I did eventually get a text from Dylan stating he cant always answer his phone hes busy etc. I ended up waiting in Quartzite AZ for 2 1/2 hours. I spoke to Kevin GM he apologized was super cool. It gets worse I had told Dylan on Friday I was purchasing my own trailer that was measured at 18.5 ft and he offered me a trailer at a good deal to be included with my Can Am. I agreed but asked him for the precise measurement of the trailer to see if it would fit in my garage he told me it was 19.1 ft I told him I had exactly 19.4 ft of space . I asked him to physically measure the trailer with a measuring tape and he told he would and told me once again it was 19.1 ft. I asked him if he was sure at least 4 times as he seemed to have measured too quickly. He reassured me he had measured himself. Well either he lied or measured it wrong because the trailer is slightly over 20 ft long. I just called to let him know I had to tear down some cabinets to make room andwasn't cool. He told me mistakes will happen when you have a 100 moving parts and they had bent over backwards to meet me at the border. This is the reason I am writing this review. His disregard for my wasted time and money spent. I spent my entire day to tearing down cabinets to make room and then repair the wall and paint it and the trailer only fits at an angle. Other dealerships in the area offer to deliver to CA. I called today to speak with Dylan and he sounded annoyed and irrated with me I asked for the GM Kevin but he wasn't there yet. I told him Dylan im trying to be reasonable here but he he blew me off. Everyone else from the driver Ricardo to the GM Kevin are awesome but Dylan has made this a terrible experience overall.

Back on Track - motorepairs - Updated November 2026

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