DO NOT TAKE YOUR CAR HERE IF YOU CARE ABOUT IT IN THE SLIGHTEST!! TAKE IT TO HANKOOK TIRES IN LYNNWOOD INSTEAD.
There's a lot to say, but take your time to read this and save yourself money and a huge headache! I promise you, these guys are NOT worth it.
I had the WORST customer service i've ever had in my life, genuinely mind blown how absolutely horrible these guys are. Liars and thieves in plain site.
B Line (Nikoli), first quoted me $1022.49, (So $1088.95 after tax) for 6 hr of labor, 165/hr is his rate. I agreed, I dropped my car off a day before the appointment so it could be done the next day. (April 23rd 2025), and it wasn't until May 1st that I got my car back!!! WHAT?? He didn't do ANYTHING the day after the 23rd, never called me or said anything, then reached out the next day and said he can't do it til May 1st?
Then May 1st comes around, he tells me they couldn't align the front how I wanted because I need after market control arms, but they got it "close", and then also told me they didn't do the back AT all because I also need control arms. Ok, fine whatever. (That was a lie btw, I do not need them). So it was 4 1/2 hours of labor now since they couldn't finish the job, yet now once i'm ready to pick it up, the price changes to $1268 after tax? How is this possible if it's 1hr and 30mins less labor than the original quote for $1080?. I attached a screenshot, he changed it from 4 1/2 hours, to 5 hours, to 7 HOURS ALL IN ONE SCREENSHOT after I confronted him.
The big angry guy got mad because I called him out on his stuff, and threatened to charge me even MORE MONEY!! An additional 10% just because he can.
I replied, "Yeah man, F you too". After he threatened that, i mean who wouldn't say that after all these issues? Then he refused to give me back my car that day even though he said I can come anytime before 8pm, and it was 5:30pm. He made me wait a full day and come back and get it on May 2nd, I had to sit there and act like he was in the right and apologize because I figured he'd mess my car up since he's keeping it overnight. No nikoli, I did not mean a word in that apology.
After all of this, HE DIDNT EVEN DO THE ALIGNMENT RIGHT. I took it to Hankook Tires in lynnwood instead, they told me B line has no idea what they're talking about and they did the alignment exactly how I asked with no issues. Below is a picture of the top (B lines alignment), and the bottom, (Hankook). I asked B line to do the SAME THING as Hankook, and yet how are the numbers this off???? Hankook also was able to complete the job within an hour and without ANY aftermarket parts B line was trying to sell me.
B Line still ended up charging me $300 for the alignment, even though they didn't do one thing correctly, and didnt align the back. I spent $1260 at their shop, and instantly had to go take it to another shop to get everything redone. Genuinely awful. read more