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    B-K Window & Door

    2.4 (5 reviews)
    Closed 8:00 am - 4:30 pm

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    Window Universe Cleveland

    Window Universe Cleveland

    4.9
    (46 reviews)

    Today (Thursday 8-15-24) around 3pm they came to my home in Rocky River, Ohio. Window Universe went…read moreABOVE and BEYOND. They fixed both a door and a window. Window Universe will be my first choice for windows. It turns out that they did not install the window that was broke, but they fixed it anyway.

    ll start off with this. No gimmicks. FOREVER WARRANTEE. (yea…read morereally) No "Time share" sales tactics. No telling me "My wife had to be there for the initial visit" (That is also a timeshare selling tactic) No Special "back to school pricing" gimmicks. No buy one get one free. No LYING and saying the competition makes inferior windows (Then when you see what Window universe does it is actually better than the other company) I got 18 quotes for work on my house 5 window quotes. so I am tired and cranky. I didnt call Window Universe intially. (my mistake) I had one company (Who I wont review) that was all the way up to getting a downpayment from me. They seemed good initially but I had to fire them when they didnt show up (it was a fourth offence) Too bad. Well I called Window Universe they came out fast. The quoting process was fast. The person (lance) who came out was very personable. Now I didnt realize this but their quote was 1500 less than the other guy I fired. Also Lance is a dialed in person. He called Provia on my door and he told me that the door I was getting was not compatible so we had to switch. The previous guy was going to give me that door with the side lights. (Was it going to even work??) yeah so there was that. The appointment took minutes. We also talked about basement glass block windows. Their prices. Right on the sheet AND they were really good about 1/2 what I expected to pay. So I am going to do that too before the winter. Anyhow when all was said and done Window Universe was less than the guy I almost used and Lance double checked he got the proper sized windows and sidelights. Great experience and I still have 3+ weeks before the windows show up. Ill come back and add some pictures after it is done. I know it is going to be great.

    West Shore Home

    West Shore Home

    2.6
    (5 reviews)

    West Shore Home did our bathroom remodel in October of 2025. Sebestyen was the salesman. After he…read moremeasured, worked with us on what we wanted and gave us the price, we knew right away we wanted them to do our remodel. He wasn't pushy at all and stayed professional. When the time came, Theo and Alec were the ones who did the remodel. They were professional and clean but best of all, they were determined to do it all in one day. I don't think I paid attention when Sebestyen might've mentioned that if they do the flooring, they will also put in new baseboards so that was a nice plus. We hired them to put in a new shower, flooring and toilet. When we saw the finished product, we were more than happy. They did an amazing job and right in time before family came to visit. Recently in January 2026, we noticed the caulk separating from the wall and the shower. We reached out to West Shore Homes and they honored the warranty and sent Austin to come and re-caulk. I am still amazed at how quick and experienced they all are. Austin was in and out within 20 minutes. He made sure we were happy with his work before leaving.

    One word to describe our experience with this company: Nightmare…read more Have plenty of pictures if you want to see. Do not fall for their scam sales tactics, especially how they really play up that it'll be complete in one day. It's "complete" in one day with shoddy workmanship. Also, EXTREMELY overpriced. They come to fix their mistakes (like leaving work out of code, punctures in piping, incomplete caulking that causes water to dribble out of the bottom of your shower onto the floor in multiple places, unlevel shower doors so they don't even close correctly or completely, a bubbling shower wall, and more...), costing you more of *your* time; yet, here I go to flush my new toilet and the handle breaks. This is after two full days of them *re-doing* the *entire project* and then a guy having to come after-hours to fix a leaking fitting-- while I was trying to get dinner on the table. Them redoing the job included them having to replace the toilet and floor they damaged during the initial job. Little snapshots of this whole experience. Saying yes to these people was a bad decision. And it feels worse that it seems like we worked with overall dishonest people. You have to know what questions to ask, you have to bring in a level and check them along the way, and they "upgrade" your project during the "fixes" when they had "guaranteed" the best at the start! For the price, we had assumed we could initially take them at their word. Unless you want to pay an arm and a leg for a *major* headache, learn from us and seriously just run.

    B-K Window & Door - windowsinstallation - Updated August 2026

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