West Shore Home did our bathroom remodel in October of 2025. Sebestyen was the salesman. After he…read moremeasured, worked with us on what we wanted and gave us the price, we knew right away we wanted them to do our remodel. He wasn't pushy at all and stayed professional. When the time came, Theo and Alec were the ones who did the remodel. They were professional and clean but best of all, they were determined to do it all in one day. I don't think I paid attention when Sebestyen might've mentioned that if they do the flooring, they will also put in new baseboards so that was a nice plus. We hired them to put in a new shower, flooring and toilet. When we saw the finished product, we were more than happy. They did an amazing job and right in time before family came to visit. Recently in January 2026, we noticed the caulk separating from the wall and the shower. We reached out to West Shore Homes and they honored the warranty and sent Austin to come and re-caulk. I am still amazed at how quick and experienced they all are. Austin was in and out within 20 minutes. He made sure we were happy with his work before leaving.

One word to describe our experience with this company: Nightmare…read more Have plenty of pictures if you want to see. Do not fall for their scam sales tactics, especially how they really play up that it'll be complete in one day. It's "complete" in one day with shoddy workmanship. Also, EXTREMELY overpriced. They come to fix their mistakes (like leaving work out of code, punctures in piping, incomplete caulking that causes water to dribble out of the bottom of your shower onto the floor in multiple places, unlevel shower doors so they don't even close correctly or completely, a bubbling shower wall, and more...), costing you more of *your* time; yet, here I go to flush my new toilet and the handle breaks. This is after two full days of them *re-doing* the *entire project* and then a guy having to come after-hours to fix a leaking fitting-- while I was trying to get dinner on the table. Them redoing the job included them having to replace the toilet and floor they damaged during the initial job. Little snapshots of this whole experience. Saying yes to these people was a bad decision. And it feels worse that it seems like we worked with overall dishonest people. You have to know what questions to ask, you have to bring in a level and check them along the way, and they "upgrade" your project during the "fixes" when they had "guaranteed" the best at the start! For the price, we had assumed we could initially take them at their word. Unless you want to pay an arm and a leg for a *major* headache, learn from us and seriously just run.

Today (Thursday 8-15-24) around 3pm they came to my home in Rocky River, Ohio. Window Universe went…read moreABOVE and BEYOND. They fixed both a door and a window. Window Universe will be my first choice for windows. It turns out that they did not install the window that was broke, but they fixed it anyway.

ll start off with this. No gimmicks. FOREVER WARRANTEE. (yea…read morereally) No "Time share" sales tactics. No telling me "My wife had to be there for the initial visit" (That is also a timeshare selling tactic) No Special "back to school pricing" gimmicks. No buy one get one free. No LYING and saying the competition makes inferior windows (Then when you see what Window universe does it is actually better than the other company) I got 18 quotes for work on my house 5 window quotes. so I am tired and cranky. I didnt call Window Universe intially. (my mistake) I had one company (Who I wont review) that was all the way up to getting a downpayment from me. They seemed good initially but I had to fire them when they didnt show up (it was a fourth offence) Too bad. Well I called Window Universe they came out fast. The quoting process was fast. The person (lance) who came out was very personable. Now I didnt realize this but their quote was 1500 less than the other guy I fired. Also Lance is a dialed in person. He called Provia on my door and he told me that the door I was getting was not compatible so we had to switch. The previous guy was going to give me that door with the side lights. (Was it going to even work??) yeah so there was that. The appointment took minutes. We also talked about basement glass block windows. Their prices. Right on the sheet AND they were really good about 1/2 what I expected to pay. So I am going to do that too before the winter. Anyhow when all was said and done Window Universe was less than the guy I almost used and Lance double checked he got the proper sized windows and sidelights. Great experience and I still have 3+ weeks before the windows show up. Ill come back and add some pictures after it is done. I know it is going to be great.

After the last big storm, our house was destroyed by a huge tree in our yard. I had many…read morecontractors come to write me a bid, but West Bay stood out due to their professionalism, communication, worknanship, and fair pricing. Ben and West Bay were amazing to work with and made me feel like we're going to be ok. Thank you so, so much for taking care of us. I'm for sure keeping your info for future projects.

Very trust worthy and did a great job fixing our siding. Very timely and was excellent keeping us…read morein the loop. Will definitely use them again.

Great customer service from start to finish! Everyone we worked with from Ryan in sales, to the…read moreinstallers; Pat and Donny, to Jason and Rory who did the post job follow-up, were exceptional. We love our new front entry door! The before and after photos speak for themselves! -Front Door Installation for John and Deb K. in Sharon Center, OH

I would like to thank Steven and his team Dom and David from Windows Depot. We had new windows and…read moredoors installed and they did a superb job. We are extremely happy with the quality of their product and the professionalism and friendliness they shared with us. I highly recommend it your looking to replace windows or doors checkout Window Depot first. You'll be glad you did.

The team at EZ Window solutions did an amazing job and I highly recommend them! Their communication…read moreand work ethic is top notch!

Amazing what good windows can do for your energy savings! My parents were just visiting from out…read moreof town and could notice a huge difference in the warmth of my home. I had EZ Windows do a full overhaul on all of my windows and I couldn't be happier. They look gorgeous and have saved me money on electric and gas bills. Highly recommend!

From start to finish it was a great experience! We had new windows put in - the rep that came out…read morewas knowledgeable & friendly and gave us a quote in a short time. The crew that came out to do the install was very professional, arrived and time and took extra care to make sure the thoroughly cleaned up when they were done. The windows look great and we are very pleased with the entire process!

I called out 4 different companies and this company was the 2nd one to come quote me. I canceled…read morethe last 2 appointments and went with Empire, thanks to Ben. I was told it would be up to 8-12 weeks until receiving the products so I told them I'd have to return to Ohio for it to just give me a couple of weeks notice. I ended up getting a call that they wanted to install the next day after only 3-4 weeks! That was fast! But I wasn't able to get back there that quickly and had to make arrangements for someone else to let them in. My not getting to be there I have no idea how it looks or works. According to my tenant, the sliding door wasn't shutting properly or locking and the paint needs another coat or 2. I called Empire and they went out at my tenants convenience and fixed the door/lock. Awesome service! Great pricing. And we will see how the quality holds up after a winter and a summer in Ohio. I have a great feeling that Empire being a family business will only be a phone call away if needed and I love supporting those businesses! These are the only pics I have so far. I just noticed there's no screen in pics so I'll have to make sure there is, but something tells me empire has done it right. I just didn't get the final pics. I will do business with them again on other condos I have and I will recommend them!!!!

Majorly switched around my schedule to be able to have August come give me a quote for a project…read more He came to the property, took measurements, wrote stuff down, was enthusiastic about the project then just ghosted. I emailed and called to follow up, as I was looking forward to working with them and no response, even after customer service promised a call back.

I had what I felt was a roofing problem and Mark responded very promptly. He determined that it was…read morenot a roofing problem but more likely linked to the HVAC. A very personable man and if/when I need roof work this is definitely the company I will go with. Outstanding service.

Pati was awesome! She made the process simple and non aggressive, that's mainly why we bought.read more

Adam Williams does a great job communicating and going over the details. Customer service is…read morealways amazing. Great products. Very happy

We have had almost all of our windows replaced by Marvin, and we are so happy with the product. Our…read morehome is warmer and quieter- not to mention the improved look. The Marvin team is professional from top to bottom. We highly recommend Infinity Windows.

Neat, courteous and professional. They placed drop cloths removed their shoes vacuumed the work…read morearea and made sure the windows were clean. Installers Caden and Azklan showed up on time and were respectful of our property and time and worked quickly and efficiently. The windows are well constructed and smudge free. We have used a different company in the past and this company is far superior. They cost a bit more but the quality and value are far superior.