I read some of the reviews for siding and windows and must say my experience with Empire has been…read morenothing but positive-from the initial sales meeting to final install. I was asked if there would be a significant other attending sales pitch meeting and I politely indicated I'm a single mom and will make the final decision myself. Yet, I understood the reason behind the inquiry and had no problems with it. The sales guy was straight to the point didn't really try to sell me the product just provided information regarding the product and answered questions I had accordingly. Which I was grateful for! He let me know that there would be about an 8-week fabrication Lead time which I was fine with. The windows did end up ready for installation within that time frame. Empire graciously set the installation date according to my schedule. And I can't rave enough about the three person team who came out and completed the install. Dave and his crew were on time, addressed my concern about placing down floor protection- which they had already anticipated. They were knowledgeable with the product and how to install the windows and the back patio door. Hard consistent workers, there was no downtime during the install. the framework after the bay window was removed was done very professionally and looks amazing. They answered my questions professionally and didn't make me feel stupid for asking very simple questions at times. I cant say enough about this crew, I hope they see this review and see how appreciative this single mom is. They cut no corners and provided exceptional install service that gives this mom a peace of mind! Plus they graciously accepted to take a photo in front of my new front windows!! Thanks Empire for the new windows and patio door!

Had windows replaced in 2020. Would never buy again from them. One window is fogged up and was told…read moreI had to pick the window up which would be a 50 minute drive. Numerous window coil springs/balances break everytime I try to tilt them out to clean the windows. The part that breaks is cheaply made. And You have to silicone the frames so they open smoothly.

I would strongly recommend Calvetta Brothers in Northfield. My experience this past 6 months…read moreexceeded my expectations and I love my new LVP Shaw flooring. They have so many colors and floor type options in the showroom and both Chad and the woman who work at this location are my style salespeople. They never pressured me into a decision, they let me sit in the showroom and look at tons of different samples on multiple occasions, they let me take a ton of samples back to my home without hesitation, encouraging me to even! They'd give their opinion only if solicited and answer my many questions. Chad was so responsive via email, always quickly getting back to me and provide itemized quotes. The scheduler was also amazing, giving me their cell number in case anything came up and accommodated my timing requests around a graduation party with a smile. Finally, the product. My home has truly transformed. I LOVE my new floors and am so happy I went with Calvetta Brothers. 10/10. I highly recommend!!

Extremely lazy to call anyone back. I have had to call them maybe 5-6 times and email and text…read moreleadership. They could care less about you as a customer. Business must be good there, because they do not need my current or repeat business.

We used Kitchen Design Center for a kitchen remodel. Scott, Mike and their crew handled everything…read morefrom the plan, to the tear-out, plumbing and electric updates, new cabinets, new flooring, to the finished product. Robert, who did most of the remodeling, was precise and professional. They kept us informed every step of the way. The finished product was beautiful. We couldn't be happier with the way the new kitchen looks. We highly recommend them. Mike and Lil Hanrahan

I have used them 3 times. 15 years ago to do my kitchen, 14 years ago to do cabinetry in my living…read moreroom, which is awesome, then again in 2021 to replace some kitchen doors which had delaminated. This company is terrific to work with. One moral of the story - do not get Formica cabinets. They were my choice to save a little money & the doors delaminated & some had to be replaced.

I'm not even sure how to rate this company. Although the custom shower door was as expected,…read moretheir hired help stole my $6,000 diamond tennis bracelet received as my 40th birthday gift. Naturally the help denied it. I filed a police report and insurance report but to no avail it's their word vs mine unless I can provide video of them stealing it from my jewelry box in my bedroom. I'm appalled the owners have done nothing and have been physically sick about the loss.

We ordered a custom sliding shower door from Ron. It was installed quickly! The two guys that did…read morethe installation were professional and did a great job. When we have another glass or mirror need we won't hesitate working with them again! Thanks Complete Glass & Mirror!

I followed the instructions to text pictures of the damage to my siding, I forgot to provide my…read moreaddress on accident and the owner had me call him. He was extremely rude over the phone. He provided me a quote, which I wasn't sure if it was just for him to come out and give a quote or for the actual repairs and his reaction to that was extremely unpleasant, he told me that he would charge me double to come out twice and then told me to hang up the phone when I apologized if I had offended him in any way. Will definitely just take my business elsewhere, the customer service experience was just so poor. This is the first home I've ever owned, and the first time I've experienced damage to the exterior of my home - I was really hoping for a different experience and someone a bit more understanding.

I talked with Mike and explained our problem about a hole in the siding from a rock hitting it. He…read morewas able to come out after the holiday and got everything fixed like nothing had happened! My customer was happy it got fixed so fast. I appreciate Mike coming out for this small repair and taking his time to talk with my customer and explain how he was going to fix it. I highly recommend Mike and his company! Tom L.

I will give store a 0 raising when I went in and I told the girl that I was only looking for…read morethe material she had someone come out and measure for us and he measured everything and gave us a bill of $12,000 when I went back and told I didn't need his installation and they were charging too much. The bill went down to 3000. I bought a quarter corner around and it was too short by the person their professional measurement measuring Person and they refuse to take it back because it was measured incorrectly.mayfield Hts store

Update after initial Review I called the number provided the…read moreday the owner left a response to this review, left a voicemail, and never received a call back from the owner. We did receive a call from their quality control manager. He was patient in listening to our concerns throughout our experience with the install and follow-ups. He came out a couple days later to inspect the installation. His conclusion was the seams were in spec. He said ideally, someone would have given us awareness of the difficulty of making the seams look good for this color and material combination. No additional discussion or follow-up was done based on this visit. From our perspective. At the end of the day, specs do not matter to someone purchasing high end carpet and paying a premium for installation. The only thing that matters is how it looks in the end. The seams are inconsistent with half being not noticeable, while major common area seams being very noticeable in many lighting conditions. Saying they are within specification can vary greatly and creeping up on the bare minimum of acceptable. I can guarantee you the majority of home owners paying $16,000 for carpet & installation are going to determine Floorz simply does not have high standards and is fine with providing the bare minimum to their customers. Original Review It is difficult for us to recommend Floorz based on our experience. TLDR Unprofessional installers, lack of oversight during installation, required additional fixes and corrections post install (many seams still show), no follow up once paid in full. Overview We spent $16000 with Floorz last December to get all of our carpet replaced. We paid 50% down and 50% upon completion of the core issues. 4 bedrooms, upstairs hallway, living room, and family room. All rooms were completely unfurnished. Pros We like the carpet we chose, padding, and color. The material was good quality and we would choose it again. When we communicated our concerns with how everything was left the first day, they came and picked up the carpet left on our front lawn. They came back to fix multiple areas of the carpet, stairs, closets that would no longer stay on or close properly, doors that were not put back on well, and vents that were popping out. These were not the original installers and made everything look a lot better than the initial install. Cons The installers left the house a complete mess the first day. They did not complete any room, left all the closet and upstairs doors in both bathrooms with our only showers. Constant cursing in Spanish until I called it out the next day. It was obvious we were actively living in the house. There looked to be no one overseeing or planning how a 2 day job would be done while we were living in the house. They left all of our old carpet on our front lawn on day 1 when we were told it would be hauled away. We would have never agreed to this since we have a HOA. When they were done on day 2, there were many issues all around. Required 2 follow-ups for carpet to fix a poor install on the stairs, multiple improper transitions to the hardwood floors, stretching of multiple areas of the carpet, many poor seams that are still showing after 4 months. 1 follow-up to repair closets and doors that were removed and no longer closed properly and all vents in carpeted areas that were popping out. While we were waiting for these fixes to happen, I received an unprofessional email stating to pay by the next day or it will be sent to collections. This was while we were already scheduled for the crew fixing the carpet on the stairs to come back with additional carpet since the first installers took all the extra with them. Conclusion They seriously need better quality control with who they are contracting out the installation. As a homeowner, I want a company that checks the work is done right. I shouldn't have to check the work, call all the discrepancies out, and ask for them to be fixed. If I was the owner, I would follow-up proactively around this experience to make sure it never happens again. No follow-up occurred after the final payment and I'm still bothered how these seams look after 4 months. I'm concerned about what level of warranty I actually have if this is how the initial install went.

Nick did a wonderful job installing our new 8' front French doors. The original door was in bad…read moreshape and needed a replacement and Middlefield did a fantastic job, top to bottom. Nick worked a very long 13 hour day and back next morning to wrap things up. He was very prompt, courteous, and professional in his work. He is truly an old school craftsman with keen attention to detail. I truly recommend Middlefield to anybody wanting to install a beautiful new front door to enhance the look of their home. Middlefield is a small business and you work directly with the owner and installer to get the job done right.

Nick Mcangus is the consummate installer. Very detailed and very hard working…read more Most pleased with our new windows.