AMAZING! If I could give more than five stars I would. I've never been more satisfied with a…read morecompany from start to finish than I am with Windows Universe. Eli did a fantastic job, not only teaching me about the options I had but making me feel comfortable that the decision I made was entirely my own. Absolutely no high pressured sales or gimmicks, just straightforward pricing and honest information. *Chefs kiss!* Once I committed, WU literally sent me an email every single week keeping me posted about the status of my windows as they were manufactured. Even after the windows were made, I still received a weekly email until they were ready to schedule us. The installers, Lou, Jon, and Calvin, were nothing short of professional and kind people. Not only did they do a fantastic job of removing the old windows and installing the new ones, but they cleaned up absolutely every speck of dirt that accumulated from the install. My home was even cleaner than when they arrived!! I absolutely love my new windows and loved the entire process. I cannot recommend them enough!! 10 out of 10!

Excellent professional replacement window company. Great experience with no pressure sales in the…read morebeginning to the actual installation! The install team worked hard and efficiently and cleaned up afterward! The installers are not subleased employees and company employees. Our installers Lou, Mike, Benny and Donovan are top notch installers! We love our new windows! We especially love the window security factor that the windows have on them to prevent theft. We will be using this company in a few weeks for our front door and sliding glass door! **Update to this last post** 8/21 we had our front door and sliding glass door replaced and the team that was sent out Calvin, Zack, Drew and Will also did a great job! Very professional and found some water damage to the floor near the old sliding door. They replaced the floor at no extra charge! love our new front door and sliding glass door! I highly recommend window universe!

We purchased a home in September 2024 that had window…read morenation's lifetime warranty windows. Shortly after closing on the home, we contacted window nation because one of the windows had a crack in it and needed the glass replaced. In October 2024 I paid the warranty transfer fee and scheduled a service call for the window replacement. Shortly thereafter, we noticed none of the windows would open or close fully. On December 3, 2024 a service tech arrived to replace the glass and evaluate the windows. The service tech stated that the windows wouldn't open or close fully because they were left open for so long by the previous homeowner, and a specific part of the windows and before they were able to come out to finish repairing the windows, I got a call on December 23, 2024 stating that "their original measuring photos shows that there was support in the sun room under the windows, but that the support was removed and that voids the warranty". I then requested photos for proof, and I was sent 2 photos. Fortunately for us, those photos show that the support underneath the windows remains unchanged since they were installed. There has been ZERO change to the structure and support of the windows. I then sent them the original listing photos which proves that the support being referenced are the beams which hold up the addition entirely and shows no changes. Once Kelvonne King and Dominique Smith received the information, they said they can't help me anymore and I need to talk to a manager. You can only try calling a manager, after several calls and voicemails I still have not been able to reach Chavis Robinson (manager). Filed BBB complaint and next step will be the news if this doesn't get resolved!

We had a new sliding glass door installed in late spring of 2024(I don't remember the exact date)…read more The blind in between the window did not go all the way down. The installer try to fix it by taking a hammer and screwdriver and hitting the slide stop to try to move it up, slightly damaging the vinyl. That didn't work, so they put in a service request that day. When service called me several days later, they said they wanted to send a specific repair person that would come out in about two weeks. I wish I could remember his name because he knew exactly what was going on with the blind. He told me the door panel would need to be replaced. Fine, six weeks later I get the new panel installed by two new people, who told me that it was taking a while to take the bad panel out because none of the installer do things the same way. But it was installed and everything was fine. Then on July 31st my wife went to open the screen door and the handle broke in her hand. It is just an L shaped piece of plastic with two screws holding it on. It broke where the screw holes are. So I called customer service right away. Since it was a Saturday I was told someone would call me in 48 to 72 hours. I called back on Wednesday afternoon and was told they were just going to call me, OK. The person on the phone sent me an email while I was on the phone with her to take picture of the broken handle handle. I acknowledged that I received the email. As soon as I ended the phone call I took picture of the handle and replied to the email with the pictures. The email said I would receive conformation of the photos. With a power outage and vacation today, August 16th, is the first time I thought to call them to say, I did NOT receive a conformation of the photos sent. I was told the part is on order and they will let me know when it comes in. The part is a small piece of plastic, you can't tell me that the place they assemble the doors doesn't have any in stock. I'm for the most part happy with the door itself. I am very unhappy with the customer service. I wonder what will happen if we have a larger problem. because of the service I CANNOT recommend this Company to anyone.

I read some of the reviews for siding and windows and must say my experience with Empire has been…read morenothing but positive-from the initial sales meeting to final install. I was asked if there would be a significant other attending sales pitch meeting and I politely indicated I'm a single mom and will make the final decision myself. Yet, I understood the reason behind the inquiry and had no problems with it. The sales guy was straight to the point didn't really try to sell me the product just provided information regarding the product and answered questions I had accordingly. Which I was grateful for! He let me know that there would be about an 8-week fabrication Lead time which I was fine with. The windows did end up ready for installation within that time frame. Empire graciously set the installation date according to my schedule. And I can't rave enough about the three person team who came out and completed the install. Dave and his crew were on time, addressed my concern about placing down floor protection- which they had already anticipated. They were knowledgeable with the product and how to install the windows and the back patio door. Hard consistent workers, there was no downtime during the install. the framework after the bay window was removed was done very professionally and looks amazing. They answered my questions professionally and didn't make me feel stupid for asking very simple questions at times. I cant say enough about this crew, I hope they see this review and see how appreciative this single mom is. They cut no corners and provided exceptional install service that gives this mom a peace of mind! Plus they graciously accepted to take a photo in front of my new front windows!! Thanks Empire for the new windows and patio door!

Had windows replaced in 2020. Would never buy again from them. One window is fogged up and was told…read moreI had to pick the window up which would be a 50 minute drive. Numerous window coil springs/balances break everytime I try to tilt them out to clean the windows. The part that breaks is cheaply made. And You have to silicone the frames so they open smoothly.

My spent $15,000 for a shower remodel. Very disappointed with the work. I caulking job looks a…read morekindergarten class project. Both green board under the shower and it leaked. Allowing mold to under shower pad. I contacted them on several occasions and no help. I went to office in Indianapolis on two occasions and lip service. I have emails from them and about 50 pictures of the crappy service. My email is Watashi1948@yahoo.com. Any questions contact me. I would not recommend to anyone.

Bought over priced gutters with gutter guars from these people. As soon as you sign off on the…read morework you no longer exist to them. This gutter leaked over my head as I came out my door and went on to leak worse until today it froze over and every last bit they put up came down the week I finally paid it off. 5 years &7000 dollar for one side of the house. Worst company service.. I complained right from the 1st year --Well this can happen was their answer.

Neat, courteous and professional. They placed drop cloths removed their shoes vacuumed the work…read morearea and made sure the windows were clean. Installers Caden and Azklan showed up on time and were respectful of our property and time and worked quickly and efficiently. The windows are well constructed and smudge free. We have used a different company in the past and this company is far superior. They cost a bit more but the quality and value are far superior.

What a surprisingly pleasant experience. The window is really quite nice - actually, it's better…read morethan I expected. The 2 men who installed were great: very professional , and friendly (they were very patient and kind to our dog - who just wanted to play with them). And, the price was the best around. When I need other windows, I doubt I will shop, I will just call Infinity from Marvin. Thanks, guys!

After the last big storm, our house was destroyed by a huge tree in our yard. I had many…read morecontractors come to write me a bid, but West Bay stood out due to their professionalism, communication, worknanship, and fair pricing. Ben and West Bay were amazing to work with and made me feel like we're going to be ok. Thank you so, so much for taking care of us. I'm for sure keeping your info for future projects.

Very trust worthy and did a great job fixing our siding. Very timely and was excellent keeping us…read morein the loop. Will definitely use them again.

I've had a good experience a bad experience and a few on par experiences with them…read more. Watch the installers they sub contract too. Joyce has a 2 year installer warranty. That said, in my case. They did fix an issue I had that wasn't realized till year 3. 2nd story door's corner was slow leaking through insulation. That takes a while to show up. When they send their A team its a good experience. But they subcontract out so be prepared to hover.

I scheduled an appointment with them for a bathroom remodel. Monday, 10am. Over the weekend,,they…read morecalled numerous times as well as texted, saying they needed more information. They had an appointment scheduled, we can discuss then, I thought. A Sunday text message kept insisting. I replied, if you are canceling, that's fine, we have a scheduled appointment. No further reply, then a no show today. They obviously forget who writes the check. Should have come, examined the site, discussed what we wanted, discuss what their company could offer, then price it Fairly simple. Thanks for nothing.

Aaron and crew did an amazing job on four windows in our home. Looks great and easy for us to…read moreuse. So happy with their work. and they cleaned up everything. aaron was very kind in explaining everything to us. Very professional but personable. so glad they hung in there during the pandemic delays. Good company with a great office staff and kept us well informed in the delays and progress. Highly recommend this company. Would call them again.

I had a door and window replaced but Smart Choice windows. After receiving poor costumer service at…read moreother places regarding the size of my door... The price was perfect ,Installation was quick... Thanks Guys

As a homeowner, I realize that taking care of my home and updating it and maintaining it can be…read moreexpensive. I also understand that I am going to have to talk to vendors that are trying to make money off me and I am going to have to listen to their spiel and haggle with them. And then deal with several other people along the way before the job actually gets completed. After my experience with Window Nation, I don't think I can honestly recommend that anyone else purchase windows from them unless they are prepared to deal with all the hassle up until you get the actual windows. Knock on the door from an ill prepared salesman who said they were in the area that day. Had to haggle about the price and were offered coupon after coupon (price without any of the coupons was astronomical). We were offered a cruise we had to pay for (not a free cruise, only a voucher for a company that offers cruises to people who make large home improvement purchases). Huge lack of communication from the company until the actual day of the install (we had to call them several times about the cruise voucher, about a receipt, about scheduling; things were really only taken care of once the owner of the company got involved and handled things). We were given no direction to move furniture or window treatments prior to installation. Day of install was great, aside from my husband having to move all the furniture out of the way and take all the window treatments down because the installers are not allowed to do any of that, and aren't even allowed to help. Installers were professional and efficient, covered all our stuff with plastic, and didn't leave a mess behind when they left. Seriously, other than the furniture being out of place and the new windows, I would have never known they were there when I got home. So if you choose to go with this company, beware of the process prior to actually getting the windows. The installers are great, the windows are great, but the company itself and the way they handle things can give you a big headache.

We sat and listened to their sales pitch for 1.5 hours while they told us why they so professional…read moreand would do a perfect job. The two salesmen that gave us the bid looked at the window. Three people came out to do measurements. None of these people told us there would be any problems installing the window. This was for one window that was going to be installed in one day. It took two months and I had to finish the work myself. Apparently ours was the first house that they had ever done a window replacement for that had vinyl siding. They took five weeks to finish the outside of the house because they needed to order replacement parts that were damaged during removal. They needed eight weeks to get replacement woodwork for the inside because (you guessed it) they damaged it during removal. If I hadn't had to consistently call to find out the status of the job, we'd probably still be waiting to get it finished. COMPLETE AMATEUR HOUR. Do your self a favor and find someone that can do the job right.