AMAZING! If I could give more than five stars I would. I've never been more satisfied with a…read morecompany from start to finish than I am with Windows Universe. Eli did a fantastic job, not only teaching me about the options I had but making me feel comfortable that the decision I made was entirely my own. Absolutely no high pressured sales or gimmicks, just straightforward pricing and honest information. *Chefs kiss!* Once I committed, WU literally sent me an email every single week keeping me posted about the status of my windows as they were manufactured. Even after the windows were made, I still received a weekly email until they were ready to schedule us. The installers, Lou, Jon, and Calvin, were nothing short of professional and kind people. Not only did they do a fantastic job of removing the old windows and installing the new ones, but they cleaned up absolutely every speck of dirt that accumulated from the install. My home was even cleaner than when they arrived!! I absolutely love my new windows and loved the entire process. I cannot recommend them enough!! 10 out of 10!

Excellent professional replacement window company. Great experience with no pressure sales in the…read morebeginning to the actual installation! The install team worked hard and efficiently and cleaned up afterward! The installers are not subleased employees and company employees. Our installers Lou, Mike, Benny and Donovan are top notch installers! We love our new windows! We especially love the window security factor that the windows have on them to prevent theft. We will be using this company in a few weeks for our front door and sliding glass door! **Update to this last post** 8/21 we had our front door and sliding glass door replaced and the team that was sent out Calvin, Zack, Drew and Will also did a great job! Very professional and found some water damage to the floor near the old sliding door. They replaced the floor at no extra charge! love our new front door and sliding glass door! I highly recommend window universe!

I read some of the reviews for siding and windows and must say my experience with Empire has been…read morenothing but positive-from the initial sales meeting to final install. I was asked if there would be a significant other attending sales pitch meeting and I politely indicated I'm a single mom and will make the final decision myself. Yet, I understood the reason behind the inquiry and had no problems with it. The sales guy was straight to the point didn't really try to sell me the product just provided information regarding the product and answered questions I had accordingly. Which I was grateful for! He let me know that there would be about an 8-week fabrication Lead time which I was fine with. The windows did end up ready for installation within that time frame. Empire graciously set the installation date according to my schedule. And I can't rave enough about the three person team who came out and completed the install. Dave and his crew were on time, addressed my concern about placing down floor protection- which they had already anticipated. They were knowledgeable with the product and how to install the windows and the back patio door. Hard consistent workers, there was no downtime during the install. the framework after the bay window was removed was done very professionally and looks amazing. They answered my questions professionally and didn't make me feel stupid for asking very simple questions at times. I cant say enough about this crew, I hope they see this review and see how appreciative this single mom is. They cut no corners and provided exceptional install service that gives this mom a peace of mind! Plus they graciously accepted to take a photo in front of my new front windows!! Thanks Empire for the new windows and patio door!

The windows are not worth the price from the supplier that was used for one of my windows. Odd how…read moreonly 7 of 8 windows are still like brand new but one I consider defective and the supplier does not agree. Thing is on their letter to me they could not even identify the window properly so one has to wonder what they are even thinking of when their windows do not last 100 years or a lifetime! The one window does have defects and they denied a claim. I hope they at Empire Window Company do more than try to sell my mother a new window as they said they would look at the window for a fee but she and I declined their services and tried to check on the warranty thinking it might be more valid. I am only glad I and mother went with a new window company for the last 9 windows. They even mailed her a warranty paper as she requested! Better service from a new company! That is what happens when a shoddy window somehow gets past the supplier check points, they cost Empire Window Company a lot of money! I would have given Empire a 5 star if nothing had happened to the window but something did and explanation by their supplier from 2005 was very poor as I had sent at least 7 pics showing mother's proof of ownership and condition of window that I cleaned just as careful as all the rest including all the new ones. I used expensive soap and water on all windows and dry with microfiber materials that do not smear or scratch as brand new look is admired. I hope Empire gets better suppliers in future from anyplace on the planet!

A shout out to A. Casperson!! We had some work done on our home and the crew that came out was…read moresuperfantastic. They worked very hard (never took a break!), did a great job, cleaned up 100% behind themselves and were very respectful of me and my wife (and our furbabies!)!! Thank you A. Casperson for providing such a professional crew to work on our home!! You have earned our future business!! PS Both workers were U.S Military Veterans (one Marine and one Army). Thank you for hiring veterans!

Everything went well from the first call to the finished result. Very professional. I will be using…read morethis company in the future

Salesman came out to measure back door. Did not say hello…read moreand complained about how the company couldn't do the job, stating that the cement pad would have to be torn out. Another company, purchased the door and replaced it easy peasy. Rating ZERO

Window wizards! They fix anything and save you thousands of dollArs. Very honest people and easy…read moreto work with.

I only give a review when I feel it's well deserved. Campo…read moredid the roof on our house about17 years ago being totally satisfied with the work, we chose Campo once more after the hail storm of April 2026. Eddie Norman has been our contact person from the start. He has tirelessly worked many hours between email,text messages,phone calls, and all the hoops our insurance company put him through. I also deal with companies and people that I know,like, and trust. Eddie and Campo meet all of those criteria. Because of the qualities mentioned I have referred Eddie and Campo to 3 neighbors, 2 have signed on with Eddie/ Campo and the 3rd has a pending appointment. Steve Rhodes Solon,Ohio

Everything! Best roofing company. Skilled, efficient,…read moreaccommodating, wonderful supervisors and team. Just completed our property condos at Tara at Barrington in Aurora and far superior to any roofing company I've been involved with in over 25 years. Deb Stancato

Ronnie the sales representative came through today and got everything rolling. Got the colors…read morepicked out for siding, got discounted on the pricing and we got everything squared away from new siding, soffets and window wraps. Excited for the new look on this 70yr old house!

The Third Estimate was one of 3 estimates we had for a roofing project in 2025. We ultimately did…read morenot choose them due to how aggressive they were in trying to get us to commit to the estimate they offered. In 2026, the time of this review, we had hail and wind during a storm last week and I get a random text from them (see picture) stating that I signed up for messages from them, which I did not, and noted the storm. Are they storm chasers now? I really wish they would not "opt in" people that never opted in.

These guys are outstanding! I've used them more than 10 times over the past decade on behalf of my…read moreclients. Whether it was replacing fogged glass or repairing 30-year-old Pella wood windows with rotted frames, the work has always been done professionally and at a fair price. Best of all, they show up when they say they will. As for the one-star review, my experience has been completely the opposite.

Best repair company out there!! had my Pella patio door repaired. my cats scratched up and chewed…read morethe moldings and frame and tore through the screen. Apex came out, took off my door, cut out new wood to perfection and even put a complimentary coat of paint. My door looks brand new!! I also had a couple foggy windows including a large arch that they replaced glass in. Amazing work!!! HIGHLY RECOMMEND!!!!!!

Nick did a wonderful job installing our new 8' front French doors. The original door was in bad…read moreshape and needed a replacement and Middlefield did a fantastic job, top to bottom. Nick worked a very long 13 hour day and back next morning to wrap things up. He was very prompt, courteous, and professional in his work. He is truly an old school craftsman with keen attention to detail. I truly recommend Middlefield to anybody wanting to install a beautiful new front door to enhance the look of their home. Middlefield is a small business and you work directly with the owner and installer to get the job done right.

Had 3 windows installed 11/30/2023. In May 2024, I noticed a problem. Rick believes in "bandaid"…read morefixes. Consequently, recently had home restoration company check my home. Didn't know there's a "moisture meter"! My drywall, insulation, baseboard and the thing that hurts most - WOOD FLOOR BUCKLED! Which means subfloor too! Then there's the basement! Foundation! Understand flashing is incorrect. So, when I first noticed in May 2024 "something wasn't right"? Personality, I am constantly maintaining my home. Do not neglect things! Please, do NOT USE THE COMPANY!