Excellent professional replacement window company. Great experience with no pressure sales in the…read morebeginning to the actual installation! The install team worked hard and efficiently and cleaned up afterward! The installers are not subleased employees and company employees. Our installers Lou, Mike, Benny and Donovan are top notch installers! We love our new windows! We especially love the window security factor that the windows have on them to prevent theft. We will be using this company in a few weeks for our front door and sliding glass door! **Update to this last post** 8/21 we had our front door and sliding glass door replaced and the team that was sent out Calvin, Zack, Drew and Will also did a great job! Very professional and found some water damage to the floor near the old sliding door. They replaced the floor at no extra charge! love our new front door and sliding glass door! I highly recommend window universe!

Today (Thursday 8-15-24) around 3pm they came to my home in Rocky River, Ohio. Window Universe went…read moreABOVE and BEYOND. They fixed both a door and a window. Window Universe will be my first choice for windows. It turns out that they did not install the window that was broke, but they fixed it anyway.

This review is a long time coming. I know I should have written it a long time ago…read more We had a sliding patio door replaced by "Renewal by Andersen" back near the end of the COVID pandemic. Yes, that long ago. But every time I see their commercial I think I should write this review. Well now I'm doing it. After looking at their products I was very impressed. The materials and workmanship were beautiful. So we had them come out and look at our project. The initial visit went well. I liked what they had to say and what they offered for the price. We ordered a new sliding door for our sunroom. We knew it would be a bit of a wait, that was ok. COVID was effecting most manufacturing with manpower shortages. Finally the day came when or new door was delivered and the crew would install it. Two very nice and very experienced gentlemen showed up. They unpacked the new door to find rather significant flaws in the finish. To their credit, they showed it to us immediately and recommended they order a replacement rather than installing this one. We agreed. There was another LONG wait until the new, new door showed up. On that day the same crew showed up. They unpacked and inspected it and we all gave it our approval. So the install began. They removed the old door assembly. Prepped the opening. And set the new door in place... just to find, to all of our horror, the door was too short for the opening. It was a full 6 inches short! The installer immediately called their office and informed them of the disaster. They, intern made a million apologies and then proceeded to rush order another door. The installers jury-rigged the wrong door in place to fill the opening (in the middle of winter) until the 3rd new door arrived. Finally the day came when the new, new, new door arrived with the installers. They inspected it, measured it, and when satisfied installed it. Finally... It was done. The finished product is beautiful. It works beautifully. We love it. I'm glad we have it. I wonder every time I look at it if it was worth it. You will have to decide that for yourself.

I cannot stress enough what an absolute nightmare it's been to deal with this company. From…read morescheduling conflicts to a lack of communication or call backs to intimidation/financing headaches - do NOT use this company. For what we're paying the service does not warrant the exorbitant charges of this company.

Excellent quality windows and made locally in Ohio. Can customize to the 1/8th", perfect for…read moreremodeling old homes. Cheaper than comparable quality windows at Home Depot and Lowes.

I read some of the reviews for siding and windows and must say my experience with Empire has been…read morenothing but positive-from the initial sales meeting to final install. I was asked if there would be a significant other attending sales pitch meeting and I politely indicated I'm a single mom and will make the final decision myself. Yet, I understood the reason behind the inquiry and had no problems with it. The sales guy was straight to the point didn't really try to sell me the product just provided information regarding the product and answered questions I had accordingly. Which I was grateful for! He let me know that there would be about an 8-week fabrication Lead time which I was fine with. The windows did end up ready for installation within that time frame. Empire graciously set the installation date according to my schedule. And I can't rave enough about the three person team who came out and completed the install. Dave and his crew were on time, addressed my concern about placing down floor protection- which they had already anticipated. They were knowledgeable with the product and how to install the windows and the back patio door. Hard consistent workers, there was no downtime during the install. the framework after the bay window was removed was done very professionally and looks amazing. They answered my questions professionally and didn't make me feel stupid for asking very simple questions at times. I cant say enough about this crew, I hope they see this review and see how appreciative this single mom is. They cut no corners and provided exceptional install service that gives this mom a peace of mind! Plus they graciously accepted to take a photo in front of my new front windows!! Thanks Empire for the new windows and patio door!

Had windows replaced in 2020. Would never buy again from them. One window is fogged up and was told…read moreI had to pick the window up which would be a 50 minute drive. Numerous window coil springs/balances break everytime I try to tilt them out to clean the windows. The part that breaks is cheaply made. And You have to silicone the frames so they open smoothly.

These guys are outstanding! I've used them more than 10 times over the past decade on behalf of my…read moreclients. Whether it was replacing fogged glass or repairing 30-year-old Pella wood windows with rotted frames, the work has always been done professionally and at a fair price. Best of all, they show up when they say they will. As for the one-star review, my experience has been completely the opposite.

I had three windows fog up during the winter. Apex came out and gave me a fair price. They were…read moreterrific. The men were pleasant and efficient, came on time and even vacuumed up after themselves. I cannot recommend them enough.

Quick professional and quality work from local family business! Had them replace large single hung…read morewindows and glass block. They answered all of our questions, were clear about pricing, and were prompt to send out Mike who was super helpful and patient when we had an issue/question a few months later. Highly recommend!

Thanks to the crew at Supreme. You came to our rescue in an emergency and really helped us out…read more Thank you again

Mark replaced a window because the seal was broken and water was coming in. The next day as I…read more walked outside I noticed the window he replaced was sticking out on on one side and not flush in the frame. Mark came out and I pointed out the issue, he denied responsibility but he agreed he would come back and flash the bottom of the window so water wouldn't come in. After two calls we set up an appointment for him to return. The next day he didn't show up when after setting up an appointment. I called him he said he had forgot and he hung up on me. He never showed up nor did he return my call. Would you want to do business with a company this company ??

Mark did a great job replacing one of our living room windows. Very personable and helpful…read more Paul H.

I had the good fortune of hiring Eric and Shannon to vinyl side my home. I'm retired and was able…read moreto watch the entire process. The quality of their work is outstanding. Their attention to detail is unmatched. Shannon was a tremendous help with color selection. with her input and quality of their workmanship in my humble opinion, there is not a more attractive home in my development. As an added bonus I had the pleasure of meeting two very nice people.

From the owner: We are a family owned and operated small business who specialize in siding, window, and door…read moreinstallation. We are the sales team and install team wrapped into one! No middle man! No sub crews!

I had what I felt was a roofing problem and Mark responded very promptly. He determined that it was…read morenot a roofing problem but more likely linked to the HVAC. A very personable man and if/when I need roof work this is definitely the company I will go with. Outstanding service.

Majorly switched around my schedule to be able to have August come give me a quote for a project…read more He came to the property, took measurements, wrote stuff down, was enthusiastic about the project then just ghosted. I emailed and called to follow up, as I was looking forward to working with them and no response, even after customer service promised a call back.