One of the best experiences I've had with renovating. Not only was the work impeccable, they are…read morewonderful at communication which is very rare. I hope to use them again and would recommend them to anyone.

Absolutely atrocious. The shower started leaking after one week. We had evidence of a leak, but…read morethey refused to address it. Water leaked underneath the tile and into the floorboards in the bathroom as well as into the floorboards in the hallway under the carpet. When asked about it, they said the deformed trim was from leaving the door open or a wet towel dripping. After their "professional" work on the shower, some tiles were already chipped. A woman came after we told them and she said we could "touch it up with some nail polish" if we find the right color. Laughable. They only give a 1 year warranty. They don't guarantee their work and they have no interest in helping customers when they comment on their work. If I could give zero stars I would. Do not go to them. I am shocked that they're still in business.

I went in with a very simple need for a shower arm. It was a special order item. After…read moreover-paying for the item, they told me it will be shipped to me within two weeks. So far (I did agree to their price) so good, except for the fact that I had to wait 15 minutes initially to place my order because the showroom gal was on the phone. 6 weeks later, no shower arm. I call, get a hold of a guy that answers the phone. He apologizes. 2 weeks later I get my arm. The item in the box is not what I ordered. I call them to find out whassup. They don't even apologize for screwing up, they just give me a phone number of some other plumbing supply place in Bellevue that MAY have the part to add to the arm to make it work. Bottom line, very poor service. They just don't care. Granted I was only a $100 customer (this time). I will not use them for my upcoming remodel that will be big $$$.

I am a home owner, who was searching around for a pipe repair kit to fix a leaky pipe in our crawl…read morespace. The product I was looking for, was not an item that they normally stock. I spoke to Don, and he contacted the manufacturer and found that they only sell it by the case. And since they normally don't stock that item, I would have had to purchase all 8 repair kits. Don called me back and told me that my quick fix would cost around $300, and that he didn't feel right having me purchase all 8. He went above and beyond, and found the item I was looking for somewhere else, so that I didn't have to buy the whole case. This type of customer service is rare, and I really appreciated him going the extra mile for me. For this reason, I would definitely use these guys again for any of my I-can-do-it plumbing repair needs. Craig Kirkland, WA

We reached out to Northpoint after a different company stood us up 3 times. I wish I would have…read morefound Northpoint first! From the very beginning, we loved them! We sent them a request for a quote, and within minutes, our phone was ringing. When we received our quote, we were very surprised and pleased! This company has the best communication skills! Series said Maks would be out on Tuesday afternoon to do the measurement and Sunday to do the installation. Tuesday morning, Maks called and said he'd be out about 4. He arrived on time. After measuring, he said they could actually install on Saturday!! Friday, Sergio called and said they'd be out at 8:30 a.m. on Saturday. At 8:28 a.m. they were pulling in our driveway. Superior work, very friendly and professional, and they clean up after themselves. We are so happy we stumbled across them. Give them a call, and you'll be happy you did!

Sergey and his crew are skilled tradesmen. They did a beautiful job with my quartz countertops…read more Sergey is the owner and takes pride in his work. We discussed the look I was trying to achieve and he gave me multiple options to stay within my budget. The edges on the countertop are done so well. You can't really see them unless you really try to find it. He gave us advice on how to keep the countertops clean too. And they came back to repair a chip that my general contractor did for free! I was so appreciative.

I can't recommend this company enough. I am completely thrilled with the finished quartz…read morecountertops in my kitchen update! From the beginning Scott communicated with me frequently during the planning phases of my kitchen project. Scott's company had been recommended to me by a tile contractor I trusted and had used previously. I had never installed new counters after a demo of existing granite before, so what I came to understand is that Scott is both the fabricator and the installer-- a definite plus. He takes whatever stone or quartz material chosen and then, after measuring the template himself in the existing space, he then cuts the stone in his workshop to match that template perfectly-- as well as doing the complete demo of existing countertops, including their removal. He's the "all in one" contractor who does the entire project himself, and his experience and expertise clearly shows in every phase of the project-- and his work is top quality all the way through. I was so impressed with his every aspect of his work, and as others have pointed out, his attention to details like smoothing the stone underneath the overhang, and making any needed seams so flawless that you cannot tell where it exists. He is an expert on matching any pattern in the stone/quartz so that everything flows as it should and no seam is visible at all. As well as being a perfectionist with his work, he and his business partner were very professional, courteous, and always kept to the outlined time schedule, and completed cleanup each day. His price was more than fair and very reasonable . In short, he was a joy to work with, and I would highly recommend him for any countertop or stone project, no matter how complicated or expensive it may be. I just wish I'd known of him when previously updating two bathrooms the past couple years.

When I first talked with Scott 6-8 months before I hired him I knew at once he was the right guy…read more He called out so many little details that I had not yet considered. Those little details are huge in impact. And his price was very reasonable. I am finishing up other parts of my kitchen so I can take proper pictures of his work. Hope to have them done soon.

We recently renovated our basement to change it into a separate living space with a kitchenette for…read moreour teens & soon to be college agers. Our handyman recommended Hy . They are a standard size cabinet sales and install company & do not have custom size cabinets. They didn't have black cabinets that we originally wanted but we do like the dark espresso cabinets we settled on. We also ended up with two deep dead end cabinets vs corner units since they do not do custom sizing. We were, however, highly motivated by their low prices & ability to install both cabinets & quartz counters in one day. The rest of our experience was less important to us than getting a good price and install experience. I noticed a couple earlier reviews marked them down to one star for the customer service. In our experience in the show room, they let you look around independently and don't use high pressure sales techniques; which we appreciated. some of the other reviewers seemed to want a lot of direct personal attention & other sales bells/whistles. If shoppers expect high-end customer service for low priced product, I do see how they can be disappointed. To place an order, take your measurement drawing to the person at the counter. If you use them as installers, they will check your measurements on site prior to install and revise the order, if needed. I do recommend using them to install cabinets, counters, AND pulls since if you make a mistake installing it yourself (drill the wrong holes in the cabinet fronts, etc.) they require you to buy the whole cabinet to replace the parts. They don't sell separate parts like hinges & fronts. We made the mistake of not having them install the pulls & our handyman made a mistake drilling the wrong holes (4" vs 5") for pulls on two drawers. He had to buy two whole cabinets just to replace the drawer fronts. I have marked down half a star for this since they didn't warn us about this policy during our purchase & there was no mention of them installing the pulls during our purchase. Luckily, the cabinets are not super expensive & our handyman thinks he can resell the cabinets with the 4" pull holes. I have further marked down another half star for a couple of small issues during install. 1) They didn't warn us about the very strong & toxic smelling adhesive that would be used for the counter tops. In retrospect, we likely should have been out of the house during countertop portion of install since we all had headaches the next day. 2) There was a small issue with the electrical outlet for the microwave cabinet. They mis-measured where to cut the hole in the cabinet & attempted, to instead, move the electrical. Our electrician popped over during install and told them that wasn't safe. So, they cut an extra hole in the back of the cabinet (where it should have been to begin with) to allow for the outlet. Due to a soffit situation for heating ducts, the right side of the microwave cabinet is permanently closed (as expected) & so we will never see the extra hole at the back of the cabinet & don't really care about it. In all, the price was right for our basement kitchen set-up & has met our expectations.

I would give less than 1 star if I could, the worst possible customer service I have ever…read moreexperienced. They sell you whatever they can but ghost you if you have any issues with product. My cabinet was wrong size and didn't fit and I talked to the woman at front desk 3 times and she took my info but then never called me back. I then called again after 6 weeks of trying to get return phone call and he said it would be another min charge of $850 after I already spend over $3k with them. Total scam and riffoff place. I will never go back and will never recommend them to anyone.

"How come everyone there is so welcoming?" www.absolute.com…read moreI am asking this question because I have known this business for over ten years, and I have always had a very good experience with the services that they have provided. This company designs, manufactures, and sells high-end premium and custom made kitchen surfaces, as well as very high-end kitchen cabinets. The company owner, Vlad Khan, and all his associates are very knowledgeable, and I am always impressed by the company's plans for future business and strong ambitions. Lots of small things add up to create the best imaginable customer service, product quality, and the final project. They never make you feel that you are asking too much and always appear really glad to see their customers. It doesn't matter if the order is big or small, the company and the employees are always providing high-end customer service. They even provide follow up phone calls with customers to make sure that everything is done to their satisfaction. Everyone is so welcoming, because they have best customers! Yes, sometimes business is slow, or the company can face some new challenges, but I can guarantee that AbsoluteGM is a solid, well-built business and can provide the best products and services to match every customer's full satisfaction. I highly recommend this business!

We are in the middle of a project with VLAD and he keeps saying he will come and install but never…read moreshows up and ignores phone calls. Other subs are in line behind him and cannot work without him finishing. He is not honest and I wish he would just tell us why he never shows up. Very unprofessional and unethical. Don't say you are going to show up and complete the work and repeatedly don't show up.

I had a good beginning with Avrio and several of their employees rescued them from a one star…read morereview! I had a remanant made into counteer for my bathroom. As scheduled, plumber came and removed old plumbing. Several hours later (with no communication when they were coming) the counte guy came and found that the sinks I had ordered from them were not on the truck. He spent about 15 minutes and in that time I called Carly who was my sales contact there, and she said that the sinks had not arrived and apparently Justine who was the project manager didn't do her job and checked to see all was in order for the next day, or rescheduled my job when I spoke to her the day before to find out arrival time. Very sloppy. Carly was gracious and explained everything and it wasn't her fault but she understood customer service! What saved the day is one of their employees went and picked up the sinks, and brought them from south Seattle to Shoreline. The installer, Daniel, stayed during that time and installed the counters with sinks. By now it is about 5:30 or later. The plumber who had been told by myself and Carly that he didn't need to come because of the snafu came from home to install the sinks and wasn't done until 8:30 pm that night (Friday night at that!). Val, and Daniel were wonderful but really shouldn't have had to shoulder the brunt of this late work because somebody else didn't do her job. I may go to them again for kitchen counters but will be wary.... 11/3/20- Update- I was contacted by the owner and he was a good listener about the issue, and I felt he really heard me. I will update this review to a 4 star based on his effort as I appreciate owners that really care.

Unfortunately this company is not only very misleading but extremely incompetent. Rachel is their…read morepoint of contact and you have to be careful because she will tell you they can do something without actually verifying. Also poor communication. The owner Sergiu is also very flaky and once they get your money, will go mia. They mentioned they could resurface our granite countertops and when they sent their crew there, the countertops still looked bad and the crew said they're not able to do such a thing. Rachel acknowledged the mixup and her mistake but stated they would not give us our money back even though that was not the intended job we hired them for. Same for Sergiu, no communication. I would look elsewhere since they will tell you what you want to hear to get a job.

Very happy with everything Victor was very knowledgeable and great selection…read more Everything was arrived on time I could not be happier with my choice. Ask for Victor and work with him very smart and detail oriented person with great taste and understanding of kitchen/cabinet design. It might not be cheapest option but great quality does not come cheap and I went to many kitchen cabinet makers, it is a great value for what the quality you receive and the fact that everything is exact fit and custom sized and yet priced very reasonable

Viktor at Acadia Craft consistently delivers exceptional value. Even when I reach out to him for…read moreassistance with other projects, he always offers valuable advice and guides us where to find necessary solution for kitchen cabinets. He is highly knowledgeable in his craft, responsive, and provides outstanding customer service..creating an experience that keeps us coming back.

I am 100% delighted with my new counter tops. I replaced old tile counters with beautiful quartz…read morestyle and they are gorgeous! I was nervous about having this done, as I just had all new black stainless appliances installed, but the crew took exceptional care while doing the job, and did not bump, ding or scratch anything. From our first contact through completion of the install yesterday, the entire process was top notch. Customer service and communication was excellent. I highly recommend Miller Family Enterprises so much that I am having them give me a quote for updating the cabinets. Thank you Ty for everything, and let your crew know how delighted I am with the job they did. 10 Star Service for sure!!! Thank you - Lisa

I recently spoke with Ty at Miller Family Enterprises to receive a quote on some countertops for my…read morehome and five investment properties. Ty was very quick to respond and professional over the phone. We met at my property and he came back with an incredibly competitive rate and so far one of the six projects are already completed and the place looks great. I would definitely recommend Ty to any of my friends or family looking to get new countertops installed. Thanks again for the great business experience.