This was a supremely satisfying business experience. During our 44 years of marriage, my wife and I…read morehave purchased seven homes in three States and dealt with many home service providers. Our experience with Maria and her employees at European Stone & Tile ranks with the very best. My wife and I walked in the door of European Stone seeking ideas and help with modernizing a kitchen that was last updated about 20 years ago. The last update created one serious flaw we discovered when we replaced the dishwasher. The dishwasher and stove are at 90 degrees to each other and 12" apart limiting the available stoves to only a few and none of those appealed to us. We had given up on replacing our appliances but decided to just update the surfaces. Then we met Maria. She came to our home and measured our kitchen then asked us to come to her showroom to see the choices we'd have in surfaces. We had replaced carpets last year and she showed us things that fit well with our other rooms and surfaces. We chose those we liked and set the dates for the work. After sleeping on the project I decided that the dishwasher had to be moved before we did the countertops. I discussed this with Maria the morning her carpenter arrived expecting to perform an hour task to remove a breadbox that was fastened to the old counter. I called the office and asked Maria to take on moving the sink base to the space occupied by the dishwasher and replumbing the water lines and drains to work with the new layout. This was a significant last-minute change that would have caused other suppliers I've worked with in the past to have emotional meltdowns. Not Maria. She took a minute to consider what she could do and then told me in a cheerful voice, "It won't be a problem. I'll need to rearrange our schedule, but we can do it!" She asked me to hand the phone to her carpenter (Ron) and she asked him to take on the job. Fortunately, it turned out that Ron is a Master Carpenter and former General Contractor capable of doing the electrical and plumbing work. He removed the old countertops, opened the walls and rerouted the plumbing and electrical, restored the walls, moved the old sink base to its new location and assisted in creating the template for the new countertops. His craftsmanship matches the finest we've experienced. Ron managed to complete this major work revision inside the original schedule, so that our kitchen was completed, including new countertops and tile, on the day we were originally promised. In addition to Ron, six other European craftspeople (counter installers, plumber, tile setter) came to our home to perform work. Every one of them was cheerful and friendly. They were considerate of my wife and I and involved us in decisions whenever their work options were not obvious. They never left the worksite without cleaning the area and left no construction residue inside or outside our home. Their completed work is of the highest quality suitable for custom homes. We also had contact with staff in the showroom/store that matched the considerate and friendly concern for customer experience. This level of care for us as homeowners was unusual in our experience and we attribute it to Maria's leadership as the business owner. She has chosen and trained her staff well. My wife and I are very pleased that we chose to do business with European Stone and Tile and we recommend their work to anyone planning kitchen or bath work.

Absolutely atrocious. The shower started leaking after one week. We had evidence of a leak, but…read morethey refused to address it. Water leaked underneath the tile and into the floorboards in the bathroom as well as into the floorboards in the hallway under the carpet. When asked about it, they said the deformed trim was from leaving the door open or a wet towel dripping. After their "professional" work on the shower, some tiles were already chipped. A woman came after we told them and she said we could "touch it up with some nail polish" if we find the right color. Laughable. They only give a 1 year warranty. They don't guarantee their work and they have no interest in helping customers when they comment on their work. If I could give zero stars I would. Do not go to them. I am shocked that they're still in business.

I went in with a very simple need for a shower arm. It was a special order item. After…read moreover-paying for the item, they told me it will be shipped to me within two weeks. So far (I did agree to their price) so good, except for the fact that I had to wait 15 minutes initially to place my order because the showroom gal was on the phone. 6 weeks later, no shower arm. I call, get a hold of a guy that answers the phone. He apologizes. 2 weeks later I get my arm. The item in the box is not what I ordered. I call them to find out whassup. They don't even apologize for screwing up, they just give me a phone number of some other plumbing supply place in Bellevue that MAY have the part to add to the arm to make it work. Bottom line, very poor service. They just don't care. Granted I was only a $100 customer (this time). I will not use them for my upcoming remodel that will be big $$$.

I am a home owner, who was searching around for a pipe repair kit to fix a leaky pipe in our crawl…read morespace. The product I was looking for, was not an item that they normally stock. I spoke to Don, and he contacted the manufacturer and found that they only sell it by the case. And since they normally don't stock that item, I would have had to purchase all 8 repair kits. Don called me back and told me that my quick fix would cost around $300, and that he didn't feel right having me purchase all 8. He went above and beyond, and found the item I was looking for somewhere else, so that I didn't have to buy the whole case. This type of customer service is rare, and I really appreciated him going the extra mile for me. For this reason, I would definitely use these guys again for any of my I-can-do-it plumbing repair needs. Craig Kirkland, WA

We reached out to Northpoint after a different company stood us up 3 times. I wish I would have…read morefound Northpoint first! From the very beginning, we loved them! We sent them a request for a quote, and within minutes, our phone was ringing. When we received our quote, we were very surprised and pleased! This company has the best communication skills! Series said Maks would be out on Tuesday afternoon to do the measurement and Sunday to do the installation. Tuesday morning, Maks called and said he'd be out about 4. He arrived on time. After measuring, he said they could actually install on Saturday!! Friday, Sergio called and said they'd be out at 8:30 a.m. on Saturday. At 8:28 a.m. they were pulling in our driveway. Superior work, very friendly and professional, and they clean up after themselves. We are so happy we stumbled across them. Give them a call, and you'll be happy you did!

Sergey and his crew are skilled tradesmen. They did a beautiful job with my quartz countertops…read more Sergey is the owner and takes pride in his work. We discussed the look I was trying to achieve and he gave me multiple options to stay within my budget. The edges on the countertop are done so well. You can't really see them unless you really try to find it. He gave us advice on how to keep the countertops clean too. And they came back to repair a chip that my general contractor did for free! I was so appreciative.

When I first talked with Scott 6-8 months before I hired him I knew at once he was the right guy…read more He called out so many little details that I had not yet considered. Those little details are huge in impact. And his price was very reasonable. I am finishing up other parts of my kitchen so I can take proper pictures of his work. Hope to have them done soon.

We had a small project and it was done quickly and to perfection. Scott was professional and…read morecourteous, and the work he did is great. We will be using these guys for the rest of our countertop work.

High quality and super reasonable price. Also deliver fast!…read moreI am extremely happy about my kitchen, for both cabinets and countertop. I would highly recommend people who wants to do kitchen/bath remodel to take a look here.

I would give less than 1 star if I could, the worst possible customer service I have ever…read moreexperienced. They sell you whatever they can but ghost you if you have any issues with product. My cabinet was wrong size and didn't fit and I talked to the woman at front desk 3 times and she took my info but then never called me back. I then called again after 6 weeks of trying to get return phone call and he said it would be another min charge of $850 after I already spend over $3k with them. Total scam and riffoff place. I will never go back and will never recommend them to anyone.

Absolutely great service. Second time we have contracted our kitchen counters to Vlad - excellent…read moreservice, detailed work. Very happy with the work.

From start to finish, our experience with Vlad and his team was great…read more Vlad is very knowledgeable in his field, is solution driven, and is a consummate professional. Not to mention how well he listened to our issues and concerns and helped put us at ease. He and his team were kind, courteous and very respectful of our home. We would recommend Vlad and Absolute GM to any and all who need stonework done for your home's interior and exterior applications.

I had a good beginning with Avrio and several of their employees rescued them from a one star…read morereview! I had a remanant made into counteer for my bathroom. As scheduled, plumber came and removed old plumbing. Several hours later (with no communication when they were coming) the counte guy came and found that the sinks I had ordered from them were not on the truck. He spent about 15 minutes and in that time I called Carly who was my sales contact there, and she said that the sinks had not arrived and apparently Justine who was the project manager didn't do her job and checked to see all was in order for the next day, or rescheduled my job when I spoke to her the day before to find out arrival time. Very sloppy. Carly was gracious and explained everything and it wasn't her fault but she understood customer service! What saved the day is one of their employees went and picked up the sinks, and brought them from south Seattle to Shoreline. The installer, Daniel, stayed during that time and installed the counters with sinks. By now it is about 5:30 or later. The plumber who had been told by myself and Carly that he didn't need to come because of the snafu came from home to install the sinks and wasn't done until 8:30 pm that night (Friday night at that!). Val, and Daniel were wonderful but really shouldn't have had to shoulder the brunt of this late work because somebody else didn't do her job. I may go to them again for kitchen counters but will be wary.... 11/3/20- Update- I was contacted by the owner and he was a good listener about the issue, and I felt he really heard me. I will update this review to a 4 star based on his effort as I appreciate owners that really care.

Unfortunately this company is not only very misleading but extremely incompetent. Rachel is their…read morepoint of contact and you have to be careful because she will tell you they can do something without actually verifying. Also poor communication. The owner Sergiu is also very flaky and once they get your money, will go mia. They mentioned they could resurface our granite countertops and when they sent their crew there, the countertops still looked bad and the crew said they're not able to do such a thing. Rachel acknowledged the mixup and her mistake but stated they would not give us our money back even though that was not the intended job we hired them for. Same for Sergiu, no communication. I would look elsewhere since they will tell you what you want to hear to get a job.

Very happy with everything Victor was very knowledgeable and great selection…read more Everything was arrived on time I could not be happier with my choice. Ask for Victor and work with him very smart and detail oriented person with great taste and understanding of kitchen/cabinet design. It might not be cheapest option but great quality does not come cheap and I went to many kitchen cabinet makers, it is a great value for what the quality you receive and the fact that everything is exact fit and custom sized and yet priced very reasonable

Viktor at Acadia Craft consistently delivers exceptional value. Even when I reach out to him for…read moreassistance with other projects, he always offers valuable advice and guides us where to find necessary solution for kitchen cabinets. He is highly knowledgeable in his craft, responsive, and provides outstanding customer service..creating an experience that keeps us coming back.

I am 100% delighted with my new counter tops. I replaced old tile counters with beautiful quartz…read morestyle and they are gorgeous! I was nervous about having this done, as I just had all new black stainless appliances installed, but the crew took exceptional care while doing the job, and did not bump, ding or scratch anything. From our first contact through completion of the install yesterday, the entire process was top notch. Customer service and communication was excellent. I highly recommend Miller Family Enterprises so much that I am having them give me a quote for updating the cabinets. Thank you Ty for everything, and let your crew know how delighted I am with the job they did. 10 Star Service for sure!!! Thank you - Lisa

I recently spoke with Ty at Miller Family Enterprises to receive a quote on some countertops for my…read morehome and five investment properties. Ty was very quick to respond and professional over the phone. We met at my property and he came back with an incredibly competitive rate and so far one of the six projects are already completed and the place looks great. I would definitely recommend Ty to any of my friends or family looking to get new countertops installed. Thanks again for the great business experience.