B & B stands for Bamboozle & Brash. I have had previous work done there in the past and it was excellent. A combination of about 15 thousand dollars between two accidents. I have a new problem where a branch fell on my car and left 2 medium sized dents on the hood. I went in asking for an out of pocket estimate and was very rudely cut-off mid sentence and denied. The woman, who has been at the front desk since my first experience there said something to the effect of you will get what I give you. She looked at my hood for all of 15 seconds and said the whole thing was flattened and pancaked which was a total absurdity and lie. Everyone who sees it says its not too bad don't worry about it.
I tried to make polite conversation and saw the Clove Creek Dinner Theatre flyer and said that I love that place, and she said her Mother owns it. Besides that she acted like I was the plague and was very crabby, as is her Mother. Then she hands me a whopping 1,800 dollar and change estimate saying I needed a whole new hood. I have a giant Grand Marquis made with solid steel.
She knew when she handed it to me there was no way on earth I was having the work done there. You could see it in her eyes and smirk she gave me when she handed me the estimate. I implore everyone to not go there. They seemed like they were desperate or trying to line their pockets with some holiday cash, they aren't getting any from me that's for sure.
I am currently researching different methods of fixing dents online and You Tube. There are many different ways an average person can do this using a heating source such as a hair dryer, and very cold water. This combination helps the area expand and contract which may in itself make that dent flat again. Plungers can also be used. Keep the money in your pockets and your insurance costs down. Take it from me B & B Auto Specialists will never give you a quick fix or solve. Can I give a 0 star review? I will soon find out. Nope, I had to give 1 star, oh well.
You know it is really tiring to be a nice polite person and being treated like dirt when you walk into a place. A successful small business should have a happy person at their front desk. This woman seems obviously to be a pretty big cog in this business seeing she was there since I first went in 2003 and she always looks at the car damage and gives the estimates. Very discouraging and especially when you have people walking into your door that are only there because something bad happened. I figured because I have had about 15,000 dollars of work done they could have said oh yeah 2 small dents we'll take care of it just a couple of hundred or so but no, they have to go the full route with the new hood, paint job labor over 500 dollars. Come on, just come on. By the way that job is with an AFTER MARKET hood which she said lowered the estimate much more. I hope this review stays up because people need to be informed. If you are not giving these people a couple of thousand they want nothing to do with you. Probably they collude with the insurance companies. Just stay away. read more
