I love my new Crosstrek!!! I am new to this brand as I bought my first Subaru last week. I was about to get a new upgraded Jeep the next day, but thought to just check this store out as I pass it on my way home every night and have never considered Subaru as an option. I was surprised to find that the new models felt very sporty, sharp, upgraded technology, comfy, and really really nice... enough so that I got very interested in changing my mind to consider the Subaru over my Jeep! My sales person Kayla was outstanding... her knowledge about the cars, options, process, etc and her great personality and patience with my questions makes her stand out as the best I have ever dealt with in my 8 car purchases at dealers throughout my life. And let me mention she also stayed very late after store closed to help me as I arrived close to closing due to my work schedule, as well as the time she spent when I picked up the car to teach me how to use all the cool gadgets in my new car!!! She took care of me from start to finish!! She deserves the best sales person of the year award!!! I also met the manager, Nelson, which he was absolutely wonderful as well... he has such a welcoming and very friendly/nice personality, his kindness, patience, knowledge, and help with deciding which car was the right fit for me, was so appreciated. He offered me a very fair trade for my car which I really appreciated. I will add he also stayed very late after hours to help me decide which car was the best fit for me, which was soo nice of him. He is truly the best store manager I have ever met !!! Rich, the very nice and helpful financial gentleman that spent time to provide, review, and process the paperwork for dmv, loan, trade, etc was also fabulous. He answered extra questions I thought of and offered me a few other options with the loan and protections which also really helped me as I finalized everything. I really enjoyed my time with him as well... such a great man. Due to all of the reasons I listed above, I decided that night to buy a Subaru, not just from any office, but from that office in Brewster, put the deposit down, and drove off with my new car the next day. My new purchase happened and was based on the outstanding teamwork of these 3 individuals and the experience and service they provided to me. Thank you for all you have done for me, I am so happy I walked in your dealership that night..was the best 'let.me check this place out' I have ever tried... walked out happier then when I walked in. I know their service dept must be as good.. I love my new dark gray hybrid Crosstrek.. it is gorgeous and has the best technology features!! Not to mention the safety ratings are top of the top and is known for being the best in the snow too, need here in CT. All my neighbors and coworkers are making comments that they think it is beautiful and hot.. very sporty!! Every day I can't wait to drive to and from work for my 1 hour commute.... I just love driving in my new Subaru... I am sold.. I love Subaru now!!!... Btw.. I also love the app that I can turn on my car ahead of time from anywhere, to get cool with ac or warm the heated seats while I wrap up at work, etc .. or check to make sure I locked my doors and lock them.. and can turn on horn and lights to scare off potential losers trying to get in the car... while I lay in bed or anywhere! I highly recommend if you dont live close by, take a ride to Brewster Subaru, it is worth it for the experience and to drive off with a gorgeous car/SUV, etc.! read more

Brewster Subaru - Auto Repair Near Me - Brewster, New York

purchasing a preowned certified Outback was a quick and easy process until I was home and reviewed my bill. I noticed a large charge that I signed for and was not aware of. I called my salesman and the message was relayed t the general manager, Mr. Nelson DeMello, who subsequently personally reached out to me. He understood the problem and accepted my word that this popular option that I signed for was never mentioned to me. He apologized for the misunderstanding and immediately sent me a check for the amount in question. His demeanor, fairness and integrity is a credit to him and Brewster Subaru. I doubt if many car dealerships would offer the same satisfaction. Everyone in the process of the purchase was business and customer centered in this new modern dealership. I have no hesitation to recommend the dealership to anyone. read more

Low ball trade in value. Hard sell on Subaru warranties. Dont buy here. White Plains and Stanford Have much better deals.

I'm a first time subaru forester owner.I purchased in private sale. Upon nys inspection there was 2 outstanding recalls,I called dealership & was given appointment 3 days that was convenient for me.Their new location & building is amazing with indoor pullup greeting section.I arrived at 715 for 730 appt. & i was third car & I was out by 750am In a 2025 forester loaner.My service advisor was Eric Wells & mechanic was Oscar. Excellent communication in the actress send video. Of what had to be done and any potential problems in a printed report & video via text.I even believe that previous owner lost remote start fob & didn't tell me my vehicle had a subaru installed remote start & low & behold it did & i had them sell & program fob while car was there.My first time at a dealership that actually care about their customers.GREAT job Brewster Subaru read more

Brewster Subaru - Service not open yet I'm early - Auto Repair Near Me - Brewster, New York

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I had an absolutely excellent experience here getting my car serviced, and my emissions testing done. Joey was the one who helped me and he did a fabulous job! I got a great loaner car, was in and out very quickly, the work they did was great, including detailing my car very thoroughly, and they were even nice enough to drop it back off at my house, which was really convenient! There was an extra issue after drop off and they came back to address it which again was just really amazing and above and beyond! Definitely coming back in the future. Would highly recommend. read more

I was not planning on giving up my Impreza but after working with Carlos Argueta over the month of January I was convinced it was the tight thing to do. I now have a brand new 2025 Impreza! Carlos was not over talkative/stayed within the parameters I needed/went to management to get the final deal done. Was very polite and easy going..NOT pushy! The Fiance man was also very good to work with. I will be recommending Brewster Subaru to many! read more

I had one of the worst experiences with this Subaru dealership. Called service for appointment to get wheel bearings changed. Service Advisor quoted a lowball figure of $900 over the phone but did not want to share anything in writing. At day of service I had to wait with several other cars in front of gate as staff wasn't ready to start the day. What a waste of time! Then dropped off car but insisted to get a cost estimate. Service Advisor stated that they need to run some tests first and he was wondering if I really have the time for this. I told hin that this is not a problem for me. I reiterated that I need the rear wheel bearings changed . He then responded that this will cost at minimum $2000. Lesson learned- do not waste any time here before having a written commitment. Also, it turns out that it was the most expensive offer in the region. read more

I bought a 21 Forrester and they treated me OK I went back for a 26 Forrester and they completely took advantage of me numbers were off. Mitch was a joke. Manager didn't help at all with the pricing and the interest rate avoid this dealership at all cost. read more

Carlos Argueta was extremely easy to work with, while purchasing a new Crosstrek for my son. He went above and beyond giving us advice and answering all of our questions. Mike sat in the vehicle with my son and showed him all the technology, and how it works, he spent over a half an hour with him. I would highly recommend Carlos in sales if you are thinking of purchasing or leasing a Subaru. read more

Customer service. Waiting for weeks for a call back. 4 weeks have not paid off my old car loan, ruining my credit and has not made solid attempts to fix debts promised in writing at the time of the sale. Was "strong armed " by a sales man when I had been dealing with a women. read more

Had an appointment so buy a certified pre owned Ascent and called three times to make sure it was still available since I needed someone to drive me hours to get there. As we were leaving to head up there, I called again just in case it was sold that morning and was assured it wasn't. got there two hours later and they tell me it was sold but they had a different one I could look at. At only five thousand dollars more. After calling so many times, this is nothing short of fraud. read more

Reliable service! Excellent low key sales! Family owned! Used it for years! Highly recommend!

Called for an appointment was booked No problem when I got there they told me they didn't have the filter for my car and I would have to come back. I asked them beforehand filter would be an issue and they said no OK THEN ? Bad business dont come here read more

Brought my car here for an oil change and the next day the oil cap blew off and my engine overheated. Same thing happened to my neighbor recently. Turns out they rush all oil changes for sake of profit margins and do sloppy work. For your own sake just go to Colonial Subaru for oil changes. read more

Brought my wife's car in for service today to get the cameras re-aligned due to a new windshield. Service rep was very polite and thorough with the repair needed for this re-alignment. Service manager was also polite. The waiting room was clean and stocked nicely with, get this, an actual Starbucks fresh grind coffee machine serviced by Starbucks weekly. Pretty cool! read more

Brewster Subaru - Fresh grind coffee machine. - Auto Repair Near Me - Brewster, New York

Well they did it again. Went in to have a situation assessed and came out with it fixed in under 30 min. Thank you Christine, Zachary and the man who took my credit card. Brewster Subaru is wonderful! read more

This review is not about the sales department or the service department specifically. It is about kindness. We did not get our car fixed here. They were very honest with us about our 2009 Subaru probably not being worth fixing. And they were very kind as we found ourselves in a really tough spot having to abandon a dead car far from our home. The people were lovely. Kindness really matters. You can tell a lot from a business by how they treat people they are not making any money off of. read more

Today at the new location wasn't a great experience. I was scheduled for 8am. Got there 10 minutes early, every single door locked, customers coming up to me asking if they're open today, saw people leaving because they're supposed to be open. Figured they opened right at 8 so I waited. 8 came around and doors still locked till 8:10. Went inside to service, nobody greeted me, no one said anything even after I walked up to the service advisor desk. Finally I said "excuse me" and the guy finally acknowledged me. After walking around the inside of the new location I noticed show room cars are dirty, there's boxes laying around everywhere and loan officers are arguing with mechanics in front of customers. I understand moving locations can be an adjustment but this whole experience today left a bad feeling in my gut. I'll just start going somewhere else, which sucks for me because I literally drive an hour OUT of my way just to come to this Subaru. Don't expect good customers if you don't give good customer service. And don't schedule me for 8am if the doors don't open at 8. Very unprofessional, my last time here. read more

Brewster Subaru is the absolute best dealer hands down. Starting with Nelson Demelo the General Manager, Rich Johnson Business Manager, Patrick Larson Sales Manager to his incredible Sales staff including Robin Rey to their outstanding Service staff headed by John Chaber and his awesome team Including Danny Gomes. We have purchased multiple vehicles from Brewster Subaru and have had our family and friends also buy from them and we all service our vehicles with them even though we have dealers closer to where we live, that's how awesome they are! They are the most reputable Auto Dealer and they treat you like family. Their vehicles are second to none, their prices are truly great and they also have an ex excellent parts department headed by Mark Krisco. Yes I took the time to list these individuals because they truly are down to earth with YOUR BEST INTERESTS AT HEART!!!! Definitely head over to Brewster Subaru and tell them JD sent you, you will be glad you did! read more

This is the second Suburu I have bought here. Just want to say I was dazzled by what just happened here. I had an issue with an inoperative seatbelt and at service the man behind the desk immediately came out to the car and evaluated the problem. Then he went in and while I got a free Starbucks coffee and an apple he came out with tools, took apart the back seat, got to the problem and fixed it! No charge, no nothing. Thank you, Thank you thank you read more

I bought my car from here two years ago (pre-owned certified) and I love it. I was never one to bring my car to my dealership for service in the past because it is usually more expensive, but I love the staff here. They are always up front with me about the issues with my car and make sure to ask what I want to do before servicing anything or performing the work. They are definitely worth the extra money to have your car purchased/serviced through this dealership. read more

I bought a used car here in November of 2017 and it was a positive experience. Roy helped me out and he was fair. I received a substantial discount for an expensive stereo issue. They wanted me to be happy and they were quick to resolve legitimate concerns in my favor. Price was fair. I would do business here again. read more

We left our car there for the day to diagnose a problem. We had to call at the end of the day to find out that they hadn't looked at it yet. Same thing the second day. At the end of the THIRD day Brewster Subaru had the car, we called and got an estimate for thousands of dollars in work to rebuild the engine, among other recommendations. We told the service tech, Danny Gomes, that we would hold off. (It's an older vehicle and we wanted time to consider whether to invest that much into the vehicle.) When we picked up the car, the service tech, Danny literally tossed the bill across the counter. He was clearly upset that we weren't having the recommended work done. Another shop later told us the engine was fine. We felt frustrated that we had to do without the car for three days just to get an estimate. And between receiving the emailed estimate and picking up the car, the oil change had more than doubled in price. We'll never go back to Brewster Subaru. read more

I've been really happy with them. After being brushed off by another HV Subaru dealership service department about an ongoing issue, Brewster spent a lot of time and work finding the source of the problem and fixing it. They had to work with the national corporate office. I can't comment on pricing since this was all while the car was still under warranty. They also were so nice and really listened after I told them all the things the other service department tried that hadn't worked. They also have a shuttle if you need it (for a small radius) and offered me loaner cars. read more

I purchased my vehicle elsewhere because I didn't live in the area, but has been to Brewster Subaru for service and to purchase parts to repair my vehicle myself. They are prompt and courteous, offered me a loaner for a lengthy recall, and the parts department has always been able to get me the part i need, even though my car is a few years old. No regrets, nor will you. read more

This is the worst Service department I have ever dealt with. Buying the car was an ok (but rushed) experience. I was having two major issues with a brand new car I purchased. It is now been back to service about 5 times and issue is still unresolved. I am now having to deal with corporate about issues with a BRAND new car. The service manager could truly care less. Avoid Brewster Subaru. read more

If you're prepared to bring your car in multiple times for same service issue, be sure to service your Subaru here! Awful service and extremely careless about answering phone calls. Car is a lease, I will be sure never ever to buy a Subaru ever again! read more

Picked up my 2016 Outback yesterday. The entire buying process was a wonderful experience. We went in thinking we wanted a Crosstrek and after spending hours working with us on that, Michelle rolled with us when we jumped to the Outback. She searched for a car that met our requirements and after two days suggested that we order one from the factory. It came much faster than expected and the delivery process was as smooth as the ride in my new vehicle. Thanks Michelle and Rick! read more

Brewster Subaru - Auto Repair Near Me - Brewster, New York

This is for their service department only as I've never worked with their sales department. I dropped my Subaru Legacy off for an oil change, recall issue and AC issue on Wednesday evening for a Thursday appointment. As I requested, Danny called before starting any work to give me a ballpark price and when everything was said and done, they were right on the nose. He also mentioned that everything else on the car looked great and no additional services were needed. This might seem small, but to me it's huge that I wasn't given an up-sell or pushed to have unnecessary services performed on my vehicle. The icing on the cake is that, when I explained to Danny I had no way of picking my car up (my Husband is working 14+ hours a day right now) he offered to drop it off to me at my house! That is an incredible gesture and so very appreciated. Thank you, Brewster Subaru for helping a customer out and going above and beyond. read more

Best place to buy a car - from the minute you walk in the door. Mitch was a huge help to us as was everyone else we dealt with !!!! Will be going back for sure read more

I had a horrible experience at another dealership. I came to Brewster Subaru and they more than made up for the treatment I received elsewhere. From my first phone call to the day I drove my new Forrester of the lot, I was treated like family. Millie, Nelson, Robyn and Rich were all amazing! I would highly recommend them to anyone looking for a Subaru. I love my new car, and when it comes time to trade her in, I will be back. read more

Not great. Service department is chaotic and they should be more focused on actually solving problems, rather than telling you how important it is that you give them a good review. read more

Sales department in 2015, was great. However, 3 years later, the service department has room for improvement. In person, it was clean and associates seemed friendly but just recently I called at 10 am and then again at 2pm and left a message both times with an actual person for support with my dead car battery and no one ever called me back. Maybe they're busy, I don't know. read more

Update on my 2007 Tribeca referenced below with codes P0171 and P0174. I brought the car to my neighborhood mechanic who diagnosed and fixed the problem by cleaning the air mass sensor, Last service and last car I will ever buy from Brewster Subaru. I have been living with sub par performance for 5 months because they could not diagnose this simple issue and wanted another $120 to look at it again. Bought 2 cars from this dealership but no more. See ya. read more

My entire experience at Brewster Subaru was very pleasant from start to finish. I needed a new car fast and Anthony made sure that everything was taken care of in a timely fashion. I left Subaru happy and feeling like I got the best deal. read more

Let me start off by saying I have been in the business myself for 30 years although I am retired now. I originally bought my last car at a different dealer where Kristen worked because of how easy she made it. I have seen my fair share of Internet managers and sales managers, she is by far the easiest to work with, and most organized. You ask for a scenario, she gets back to you with product knowledge,numbers, and future suggestions within 10 minutes. If it is after hours she will still get back to you via email or text even at 9pm if you have a concern.Although she does not do internet anymore I found her through linkedin. Even though she was an additional hour from her original location I knew I needed to make the trip to avoid the hassle of haggling, and the back and forth. She as always was straight forward, got me out of my lease that I was over miles on early but she kept my next payment under budget.When I went to go pick up everything was ready to go, and I was out of there in 45 minutes. I told her she is missing her true calling of handling internet sales to which she agreed however she enjoyed being there.May I add that the typical vibe you get from a dealer which includes tension when you walk in is not present at Brewster Subaru. You can tell from the minute you walk in and they offer you coffee/popcorn you are in a place where it is not cut throat.You can feel the relaxed atmosphere. Kudos to having such an amazing place and asset working for you. read more

AVOID THIS PLACE AT ALL COSTS. They only look to take money from customers not to help them. My engine blew on my 2013 impreza at 82,000 miles. I had it delivered to brewster subaru to be looked at and worked on because the engine was covered under warranty. After opening the hood they said it is no longer under warranty and no longer their problem because the cap to the radiator popped off. It came off from the pressure because the car overheated. I called corporate and had a whole ordeal with corporate and they told corporate a different story so corporate wouldn't approve the claim. When buying the car they tell you you need all these packages, but when you go to use them they are no good. read more

My service at the Subaru dealer was very smooth. Able to enter have my car fixed within an hour. My service advisor Laura Baboian was helpful. She was kind enough to follow me out to return my paper work which I left behind. I used service at curry this was much smoother read more

We brought my wife's Subaru Forrester in for service.. We purchased the car 4 years ago and have used other location for service. We were pleasantly surprised by the polite & professional way the service advisor Anthony Matias worked with us. He was very thorough and everything was as he quoted and even a few moments quicker than we expec ted. We will be back for future service and will let other Subaru owners in our area know of this excellent experience. read more

So creepy! I test drove a used Subaru they were selling, evidently one of their customer courtesy cars. They had mis-represented a lot of information that was on the Carfax report, including the mileage. When I asked why, I was given completely convoluted non-sensical answers, in other words, the run around. This place is untrustworthy! Buyer beware!! read more