Had a good experience here - store staff friendly - was the last customer before closing. Very helpful. Been looking to replace an old belt I had - just wanted something plain for every day use. The old one I had was a favorite - I think it was from French Connection - that company that had some popularity 10 years ago. Yup, thats how old that belt was - was one piece of leather all the way through - unpainted analine leather from Italy... This one probably won't last that long - but who knows. Found some shorts and tried some of their socks. I like it when the socks hit barely above the shoe - these are probably a bit small - but will see what they do after a wash cycle. Good bargain racks here - very organized store. Pleasant shopping experience. read more

Aéropostale - Belt shorts socks - Women's Clothing Near Me - Pleasanton, California

I used to have great experiences shopping at this particular location, but it appears that things have gone downhill the past few years. Previously, this location was filled with friendly workers who made an effort to engage with their customers, and who were genuinely concerned with helping shoppers find what they needed. The store was always very clean and the employees were always around to offer their help. My experience today was the complete opposite of what I normally expect at this store. The workers are very quiet and appear depressed to be there. They don't greet anyone at the door, they don't even look at you. Many were on their phones as well. There was a worker who was chatting it up with her friend the entire time. When my group and I asked the same worker a question, she responded in a condescending tone and made no effort to help. She spoke to us in pity almost. Her friend was awkwardly just staring at us in the corner, and then continued following her around to talk to her after. They were both standing right in front of the fitting room while there was a line of people waiting to try stuff on. At the register, we were barely spoken to. No small talk was made and I wasn't asked about my experience. It just felt like such an awkward interaction! On top of all of that, the entire store was crowded and messy. Clothes were piling up in the fitting room with no workers nearby to assist, and things were misplaced throughout the store. I understand it gets busy during Labor Day weekend, but it appeared that no effort was being made to fix anything. However, Aero always has nice deals going on and their clothes are so cute! Their denim is durable and they often have buy one get one free deals on them. I'm quite disappointed as this is my first time experiencing something like this in Aero, especially because I enjoy shopping there. Hopefully some changes are made soon. read more

The male manager is incredibly rude. I had an employee tell me to buy a pair of jeans online and then bring them in with the pair I bought in store to swap them out for the deal and he couldn't even understand what I was saying super dismissive and rude. Didn't even get the return or the deal ended up paying more than I should have. Maybe train people better so information isn't miscommunicated to customers. It was buy one get one free jeans and I just paid for 2 jeans read more

These have to be the rudest retail employees I've ever seen (and I have worked it). My girlfriend came in to return an item that was initiated online and was told to call customer service dismissively by an employee by the name of Lina. They proceeded to cancel the order per their website and we went back into the store. The same employee said the system won't allow it and we messed it up. She then suggested we go to another store and refused to call customer service. When I asked for her managers info, she again refused. Worst retail experience I've ever had. read more

This store was terrible: As we looked through the store a sales associate followed us around the store. Finally my daughter decided on this sweater and the sales associate said the sign must be misplaced and she refused to give us the discounted price. I won't be returning to this store. read more

Aéropostale - Store area - Women's Clothing Near Me - Pleasanton, California

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Check you receipt always. They overcharged me three items, all incorrect pricing even though the tags and placements said otherwise . The girl who rang me up even forgot to take off the security tag, had to come the next day and the manager kept giving me attitude when I was simply asking if they would honor the price if she couldn't honor it I'll return it, simple, instead she tried to argue and walk to show me where the items were yesterday (she wasn't here yesterday and they were currently fixing the area bc they knew it was all messed up today). I told her I won't follow you I would just like a refund if you can't honor it and she kept back taking saying there is no honor it's the price and making faces and scoffing. The cashier even agreed with me that they should honor it and after the cashier even apologized for her managers behavior. I didn't back talk I wasn't rude I simply said if you can't honor it no big deal I'll just return it all good. Still she wanted to do the most for what reason? It's really not that serious. We are humans too, lose the anger and attitude and you'll be happier in life, quit ruining your store with toxic behaviors. read more

The young ladies closing at the store were very rude. The store closes at 7 and at 7:03 either buy what you have or we're gonna have to ask you to leave with such an attitude I just put everything back and left. read more

Good service here I loved this store very much the staff were so nice and helpful there prices were fair and cheap. One of my favorite purchases were the shirts because they really have a good texture and very stretchy.I love this store and I really recommend it I would come back soon. read more

Don't come here if you want to be given nasty attitude apparently asking for help and checking in if they heard you makes them feel entitled to giving you attitude I was being polite didn't mean to bother I was the only person in the store if you're not available just say so so I can be on my way as well. read more

I got helped by a young man named Anthony, he was such a great help and hardworking; Will be returning!

Just had a bad customer service transaction with the manager, Lexi. When attempting to make a purchase with an old $50 bill I received from my bank I was told by Lexi my bill was fake, It was not. She even used the pen on my bill which showed it was indeed real, and still wouldn't accept it, because she hadn't ever seen an old $50. No where by the registers did it state they did not accept older bills. This was very inconvenient, embarrassing and unnecessary. You would think someone who is working the cash register would know what legal tender is, disappointing. read more

this store is ok for me. my daughter loves it mostly when she wants to grab some shorts or jeans. do you ever wonder why??? yeah!!! quite cheap because this store is normally having good deal, buy one and get another for free, just like happened on that day. the materials they use are not bad, quite comfortable and follow the recent style. recommended for teens... read more

Aéropostale - Women's Clothing Near Me - Pleasanton, California

I feel like the store hasn't changed in 15 years. It's a lot of the same old same old pretty trendy. Basically it's baggy faded weathered clothing....... Now u kno read more

Aéropostale - Whaaaaaaa - Women's Clothing Near Me - Pleasanton, California

The amount of time they take to ship items is insane. You'd think you ordered from China, except orders from China arrive faster. Every time I order from here I instantly regret it due to the shipping speed alone. I submitted an order 7/29/21 and it's 8/9/21 and it hasn't even shipped yet. if ordering from here expect to not get your order for a solid 3 weeks. Ridiculous. read more

The worst customer service ever!!! Super rude! Once you buy, you can't return or exchange anything! The people work here are like jerks!! Avoid in all ways! read more

Aeropostale is SO awesome here at Stoneridge!!! I wouldn't go anywhere else to buy clothes from that co!! The clothes are pretty cheap, and SUPER cute. All different styles, colors, designs....abercrombie and hollister are like all blue and white and brown when you see it you know what I mean?? Anyways, good customer service! The people are polite and available really fast, too. :P After going to Victoria's Secret or Macys, I go to Aero and probably come out with a hoodie, a tank top, a few shirts, or some shoes and a bag. Great selection! One of my firsts! read more

Went in to buy some clothes for my daughter and was helped by a young woman named Kiely. She helped me pick out many outfits for my daughter so I could send her a care package while she is away at college. Her attitude and salesmanship were on point and super friendly with great manners, some young people don't have them these days. I'll definitely be back! read more

Aeropostale is SO awesome here at Stoneridge!!! but don't have alot of it ^Miss Natalie Nunn^ read more

Ordered over 100 dollars worth of goods including a buy one get one pair of jeans. I recieved three items after waiting for 2 weeks. I had to repetitively ask by email and phone the status and what what will and won't be sent. I did receive an expired discount code for my troubles. read more

I mean, I love this store for the amazing deals, but I mean the actual staff and presentation of the store... Eh. The staff seem to generally be afraid of customers. Unless you approach them, I feel like they just have their head down and are doing their own thing. Typically I don't mind, I prefer to shop on my own, but sometimes when I need help getting something or getting a fitting room, they're "busy". The fitting rooms are a bit of an issue. They're the ones that automatically lock so if they shut, you're screwed. Don't bother waiting by that area to get a room, just go up and ask them. Besides that, the workers are generally nice. If you talk to them while you're checking out, they're friendly. But I feel like that's the only time. I don't know, maybe I'm expecting too much out of them read more

Just had an AMAZING experience at the Aeropostale at stoneridge mall. Karen( I think she is the store manager), she went out of her way to pick a few outfits for me, but went above and beyond to help me in the fitting room and was brutally honest if it looked good or not, now a days people dont even help you like this. The store is so neat and clean too very easy to find sizes. I'll definitley be back when I'm in need of a personal shopper...greatest experience ever. read more

GREAT service ! All friendly staff and really fast at the cash wraps! This Team of assc. are GREAT! They have the best deals and always have some great coupons going around so you could save EVEN MORE!!! Also they take coupons off your phone (you know some of us don't like carrying alot of coupons around, lol)! read more

This place is awesome! I just went here yesterday I love their Bethany mota collection and all the rest of their clothes! Amazing service and very nice employees! This is a must have store for teens and pre teens! read more

Filled w/ pre-teens and then some. I can't lie that I shop here too. I'd rather shop here, than at A&F and Hollister. Why? It's the same clothes, for like 75% off the retail as the other stores. Gotta watch out, because some of their shirts are irregular. Lucky, I can wear whatever to work. I love that they always have f&f discounts. Good deal! read more

We love the deals and almost each time we enter any mall, we make our way into this store bc of all the bargains. However, today, the cashier (slim, blonde, abrupt, and indifferent) was just the reflection of the rest of the customer service we had experienced throughout the mall. Good help really is hard to find. I talked to the mgr, Rachel/Racquel, and although she apologized profusely, she didn't make any attempts to correct her employee. Also, no one greeted us when we entered the store, and no one endeavored to assist us, and no one thanked us...least of all, the inexperienced, unrefined cashier. Her presence would be a detriment to any drive-thru restaurant. read more

I love their clothing! There clothes are sort of like Abercrombie and Fitch and Hollister. Although, the store is a small, cozy, cute store. It is still my first pick in the mall! :) read more

My absolute favorite place to shop! I shopped there so many times that all the managers knew me on a first name basis. All of the staff is friendly and helpful and always makes sure to help you with what you need. Their clothes are more cost efficient than the other over priced stores. I can shop here all year long and they always have a sale going on! The clothes do run a bit smaller than others but still good quality. I have had 2 of my sweaters from them for at least 2 years now and still wear them to death. Yes this store is geared more towards the younger crowd. read more

Absolutely love this store! Great service and nice employees. The prices are moderate and not too expensive. Cute accessories and tops. The only negative thing I can say about this store would be the fragrances. I don't really prefer the scents. read more

Blatant disrespectful and racist staff at this store! I will never shop here again and am taking necessary steps to report my horrible experience. Not to mention the store looked a complete mess. You are not greeted or asked if help is needed. No organization or professionalism. read more