I needed to be seen by an Oculoplastics doctor which was Doctor Warner out in upland. Which is litterally an hour plus away. I arrived at 9:23 am signed in and waited to be called somewhere around my appointment time which was 10 am, Boy was I wrong I walked up to the receptionist and asked when will I be called? I mentioned an hour had passed and everyone who singed in after me had already came and went. After 2 hours I was livid and I still waited due to the fact I needed to see why my left eye was blinking so frequently. I walked up to the receptionist once again I mentioned I have officially waited two and a half hours to be seen. She finally said I was next wow. I finally got to see Doctor Warner and my visit was like 10 minutes after waiting two hours and a half to be told I need eye drops. There is plenty parking in the plaza I read reviews regarding Azul Vision I should have listened. read more

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Very bad the one woman in front with curly hair was rude not very welcoming and you ask her any question or help she responds super sarcastic With a smile then The woman who took patient in the back office was super aggressive with patient actually pushed him back against the chair he grunted in pain wasn't expecting ,the Dr young Asian girl to push him back the way she did He was in discomfort read more

Hello to all the people who need help with cataract surgery This place is the most disturbing eye center in the country they promise you the world and do not deliver I've been going on 7 months of communication with the Maria the scheduler in my opinion she should be fired she could not do her job she promises the surgery appointments and cancels two days before you will have to go in for your appointment they played the stall tactic they should take care of all existing customers before they bring on new clients this place is the worst it's not even worth the one star again I blame all my problems are not getting my surgery done because of their scheduling habits again Maria is the worst and she pushes all her work on to her assistance which is really nice but Maria makes her look bad again Maria you should be fired read more

They removed a huge cataract from my left eye. Very professional and respectful. I can see out of my left eye, I'm truly blessed. I recommend Azul Vision. Doctor was great , no pain, I was blind for about a year and a half. I can see again woohoo. read more

Azul Vision - This is after the Surgery - Optometrists Near Me - Upland, California

I was lucky enough to get Zacharia Nayer, M.D. as my Ophthalmologist today. He was very pleasant and caring and answered all my questions. He was in no way pushy about anything and listened to what I had to say. I believe he is new to Azul and as far as I am concerned, he's a keeper. If you go there please request him. read more

I would not go to the Upland office. There is a particular optometrist, although intelligent can come across as abrasive upon my visit there I was talking to one of the employees asking her questions and me I guess that's a good tactic. If you don't want to engage the customer or the patient but don't think the patient is stupid and doesn't know what you're doing. I did not have a good experience of this office at all. read more

When for eye exam & send me to different doctor,I have a lot of problems on both eyes & he says I have a perfect eyes... I which not recommend read more

Hi my name is Mr. Shey and this review is of my encounter and experience at azul vision. If you're looking to go to azul vision for your eye care especially this location the reviews don't lie. On September 3rd 2025, I went in for my post surgery appointment to see the doctor and even though I was in the middle of care with the office because my insurance changed and they didn't take my insurance any longer, I wasn't able to see them which is completely understandable. Now when I began asking questions about what I need to do next in regards to possibly being able to see the doctor again which I found out later is something called a transition of care , I was met with the office manager yelling at me to either pay or leave in front of the entire office lobby, where they were patients as well as staff. This went on for a few minutes. (you can see the review down below from a patient that was in the office when this was all happening and that is her honest review of what happened. After the yelling subsided and I was able to get my medical records form signed so I could leave I walked out of the office and a police officer was called on me. If you would like to see the full explanation of the encounter, you can go to my social media pages @giyohnly1. I refuse to go back to Azul vision specifically this location because of that. Not only was it unprofessional it was actually a HIPAA violation as well. So if you are looking to get care at Azul vision. Read the reviews and make up your own decision. Good luck. read more

I've called the Upland office 5 times only to get disconnected 5 times. I'm trying to get results of a field test; they refuse to give it to me. . read more

Poor service. Takes my insurance benefit and no product delivered. I was seen in the Pasadena office to get custom lenses delivered in early June. Azul was really good about getting insurance payment for the lenses and fitting, but I have nothing wearable so far, can't get a call back from my optometrist (Dr. Camara) to discuss my particular issues, so it's another month to be seen and then however much longer to actually resolve the issue. read more

Seems like the only care available in this place is pay or get out with a follow up conducted by police that are unnecessarily called. Phillip seems to have some issues that need to be resolved. Yelling at patients is not proper or appropriate. Take people aside and talk to them. Trying to humiliate them and then calling the cops is wrong. read more

If I could give a zero score I would. Our Appt was cancelled. Supposedly they sent us a text message but we never received it. They had their next appt. 6 months from now. Office staff was non-apologetic. This isn't the only eye specialist, but it is one of the worst. read more

Doctors are never available. The front staff is not nice. Not organized. They don't even have enough supplies (contact lens) to run their business read more

Two stars because the Doctor and technician were very good. But the front office receptionists need some serious work on patient relations. Several of us showed us we were advised to do (10-15 prior to our appointments 1PM). The office was locked. It was 96 degrees outside. They opened the door at 1pm and before anyone said anything, the receptionists were on the defensive, raising their voices (SERIOUSLY!) Saying they were ENTITLED BY LAW to get an hour lunch break (BTW the law says 30 minutes. They also claim they don't know why were we told to show up early, funny 5 or 6 of us all told the same thing! They were so impolite, and these people are the face of the business. I never picked this office my Medical Group referred me, I will NOT be coming back. Again not because of the doctor. read more

They sent out a text at 10 a.m. on Friday cancelling my Monday appointment and then became unavailable for rescheduling. I tried calling and texting and got a guy in a back office who couldn't reach anyone in appointments. He went up there and said they were all gone. I get that stuff happens, but shouldn't they at least TRY to call to reschedule when they cancel an appointment? Now I have to find a new doctor that my insurance will cover and wait another 3 months to see a retina specialist. read more

They are very warm & friendly here. I always feel very comfortable with my doctor here

go elsewhere! read the reviews! these people quite honestly don't care if you can't see. one of the things they don't tell you is that it takes them three weeks (read that again!) to get your glasses made. phone call, they said it was insurance delay when the first thing they told me at my appointment was that my insurance was accepted for these glasse! they didn't tell me last time. ten days is a long time, so i called them. no one should have these people ruining their eyes. unbelievably rude phone call that didn't help. if they respond to any of this, it's a lie. f/o! read more

There return calls are 2 weeks at the best ! Making an appointments! Need more eye doctors ! Not trying to sell you extra things!

Horrible customer service! Need to find out what other optometrist are accepted by my insurance

The best treatment by the entire staff . On time appointment . The doctor was excellent and good mannered ... I was very happy

Fact: If you are Elderly, hard of hearing or even just a Kind, Polite Person, expect to be treated with disrespect and hate. The Dr.'s, all of them and some of the staff try to cover up their evil rage with Fake attitude. Jerks. They don't hide it well. I would love if someone went in there undercover to see the Vile energy they give. Bitter. Bad treatment of Patients. read more

Since July 2024 I have been calling trying to get information on my upcoming surgery in February. I left 11 messages with the surgery coordinator and no return call. A week away from surgery I go to the office and plead for information. I was promised a call by 2:00. Obviously no call! 2:15 I call the office- they tell me that my surgery is cancelled but can't tell me who cancelled my surgery stating that they can't see the information in the system. Lack of communication is an understatement! It seems that no matter who you ask a question to, no one seems to have an answer but they are very willing to transfer your call to another person, and they don't know either. I have no confidence in this entire organization and I wouldn't trust them to do surgery on my eye. Already contacted my insurance company about filing a complaint. read more

Had a terrible experience with Philip at Azul Vision. His behavior was completely unprofessional and rude. I felt disrespected as a patient, and I will never return because of how he treated me. read more

DON'T!! They are the worst company (any company!) I have EVER dealt with. All the 1 star reviews are right on! WORST communications ever! Took me 7 months of torture to start and finish cataract surgery for both eyes! Incredibly rushed, non-communicative and it's clear that they couldn't care less. read more

Went to Azul Vision San Gabriel to get glasses. Had a great appt with Helen Muñiz who helped me select a great pair of frames and lens. She was very helpful, professional, and friendly. Explained my options and what insurance covers clearly. Definitely not your average Optician No pushy sales pitch or rushing me to pick. We definitely recommend her read more

I would like to give 0 star if I could. All I want to say is , CHAOS place . Ask your doctor see if there is another choice. read more

Today I went for my annual checkup for my eyes. I was warmly greeted by the office personnel. They were most professional and friendly. Vahan showed me to the eye exam room and was very helpful and patient with my hearing challenges. He repeated instructions to me as needed due to my hearing challenges. I appreciated his understanding. My visit culminated with Dr. Abnoun sharing the test findings with me. She spoke in terms I could relate to and follow the recommendations given to me. She was kind and reassuring. She had such a wonderful demeanor! I am looking forward to next year's appointment! read more

1. It took months to get an appointment. 2. They charged me 2x my copay amount 3. My referral from my doctor was for ophthalmology & they insisted I get a new referral from their optometrist, saying they require it 4. They try to sell stuff you don't want or need 5. A receptionist sat scrolling on her phone & ignored an older lady asking about her eye drop prescription I went to the Rancho Cucamonga office before. They're just as bad. I am waiting for a referral to another ophthalmologist. I will never return. read more

Sorry but this is the worst eye specialist office I have been to. What is the purpose of having an appointment if you will wait more than an hour to be called? Place is crowed and dirty. I guess my suggestion is do not Book on Saturday read more

Negative stars if possible! Red hair with orange streak (or she needs a serious dye job), was beyond rude! No patience for the patients . Other girl would was mouse like probably should get seen by that eye doctor herself since she consistently kept rolling her eyes when I would ask questions. The questions were pertaining to my insurance considering when I called this office they confirmed that I was in their network. I was referred here, I did the pre check in and waited 2 months for this appt and then they tell me I am out of network. I even called to confirm and they said I was fine. I'd rather go blind then have to go back to this eye doctor. The front desk employees ruin it! If you enjoy being treated like crap, and given the runaround, this is the place for you read more

I would not recommend this location in Upland overall it's a guess according to office manager that the Drs experience should know what is needed in the mean time I'm still left with no resolution to my vision . If over the counter reading glasses at a guess of strength I could of figured that out myself instead of wasting my time and waiting 2 mos for a appt. Don't waste your time here read more

Upland office: There needs to be an option for negative stars. Expect to spend 5 hours for a 15 minute dismissive visit. We've been going here for years and it is always like this. I dread it. But one of the doctors prescribes a procedure for which I haven't found another in-network doctor. As soon as I do, I am out and hope no one has to put up with this. read more

This is for the Rancho Cucamonga office. They have no follow through skills. They never call you back. I've been trying to get a hold of someone to call me back for my eye surgery for three months now and still have not got a response. I've left messages. I've called there. The only thing I haven't done is gone in there and I just don't know if I should do that. read more

This is the worst run chain of ophthalmological care. The gals at the front desk cannot even make an appointment for a cataract surgery follow up for the day after!!! Messages were left a week ago to return the patient's call and so far has not returned the call. She called again this am and left a message for her to return the call, and as of three hours later still no phone call. The patient came into the facility and no one can contact this magical scheduler with the power of appointment!!! read more

I need cataract surgery. I received the referral from my doctor on 11/4/2024. Every appointment that I had to do for Azul vision took 2 to 4 months to get. I finally got thru all the appointments on 4/15. my surgery date is scheduled for 11/3/2025. One year from the day I got the referral. find another company!!! read more

The san Gabriel location has terrible service. The appts times are extremely long. It is months to get an appt. The staff is not friendly and the physicians have not been helpful. read more

Long waits, cancelled surgery, after the cancelled surgery got a note for pot op appointment. Had cataract surgery in May of 2024, still waiting for next eye. So incompetent. Filled complaint with insurance company. read more

Had cataract surgery in May 20 24 on left eye, still waiting to get surgery on my right eye, appointment cancellations eye surgery cancellations. Poor customer service. read more

Due to an unavoidable cancelation at another Azul location, I brought my mom to the Upland location. I was lucky to have given myself so much extra time to get there, as the construction surrounding the entrance off Arrow was unexpected. The construction plus the heavy rain was stressful enough, so I was glad to get inside and see how much bigger and more spacious this location was. Fast forward to the reason I'm posting: my mother (in her 90's) was treated with such disrespect and unprofessional behavior by the doctor. My mom wears hearing aids, and her eyes had been dilated in one room before she was asked to walk to another room. I helped her all the way and all was fine until during the exam, the doctor became loud with the verbal instructions to my mother ("Look over my right ear".) When my mom was not responsive (because she is a Spanish speaker) the doctor raised her voice and started snapping her fingers rapidly. I tried speaking instructions to my mom over the doctor's voice (hoping she would then get it, that my mom was not willfully not following instructions, but that there was a language barrier) but the doctor got even LOUDER. I finally said to the doctor that my mom did not understand her due to her only understanding Spanish. The doctor says, without apologizing or slowing down her work "Well, can you translate then?" to which I say "That's what I'm90s trying to do." anyway, the raising of her voice, the rapid finger snapping like she's communicating with a dog, was so offensive. I did not have a conversation with my mom about this; she's in her 90's and just saw no need to engage her in a conversation about something she might not even have realized was occurring. But I witnessed it and I'm leaving this review in hopes the doctor sees it. I needed to ask about my mom's health concern, so I did my best to ignore the behavior and just ask my questions. I'm not naming the doctor because even if I knew your name, I wouldn't want to repeat it. This was such poor and unprofessional behavior. That you acted this way in front of me, a person who acts as a caregiver and advocate, leaves me wondering how big of an asshole you must be when you have unaccompanied patients in your examining room. I work in a very busy office environment myself, which provides services similar, although not medical. I know something about being understaffed and overworked. But you know what? you NEVER TAKE IT OUT ON YOUR PATIENTS/CLIENTS. DO BETTER. This office was short-staffed at the front desk. While the receptionists were pleasant, the one booking the follow-up appointment couldn't even let herself make eye contact. The bright spot was a technician named Felipe, who treated my mom with dignity and respect. My mom is hard of hearing and seeing, so she doesn't always respond to instructions the first or second, even the third time. This guy was patient and it's something the doctor needs to remind herself to be. Needless to say, I will not be back here. By the way, when it rains, it would be smart to instruct your employees NOT to SHAKE THE WATER OFF THEIR UMBRELLAS once they are INSIDE the building. One person did this and left a trail of water drops across the floor. And if you're going to post a sign informing people that the giant is a basket for clients to place their wet umbrellas, you might advise them to empty the trash that people have already dumped in it. No way was I going to add my umbrella on top of germs in used water cups and Kleenex. read more

1st time ok, 2nd time maybe bad luck, but after the 3rd time my mom's appointment was canceled 10 minutes before the appointment I knew this place was absolute GARBAGE. The communication from call center to their front desks is terrible, one person says one thing and the front desk says another. There is no cohesion, they are always under staffed. The doctor only sees a paycheck and not a human being needing medical attention 1 day, ONE DAY after an invasive optical surgery. If you do choose to be a patron here please be prepared to be canceled on, or if you're lucky wait hours after your scheduled time. read more