Expect to wait 4 or more hours even with an appointment. They give you a 15 minute grace period but do not honor it. Came in for an appointment at 12pm. I arrived 7 mins late which would be part of the grace period. There was a line with about 6 people in front of me waiting to be checked in and one receptionist. I waited 17 mins to get checked in. Then the receptionist says, I am late to checking in when I arrived at 12:07 and waited for 17 mins in line and there's a 15 minute grace period. She gave me another appointment time for 2 hours later. They need to define what they consider "grace period" in the text reminders and voicemails they send you or they shouldn't add it in the first place. The doctors we have seen have been nice and great. But receptionists need more training and better attitudes. It's also very hot in the waiting room and not enough space for people to wait in there. Everyone mostly waits in their cars. For a children's "institute" they need to make some changes. read more

The doctors are friendly, but the waiting is too long. They only have one staff member in the morning, dealing with all the patients. Also, the office is freezing, and they don't have enough chairs for all the children. The waiting period is too long--it takes like two to 3 hours for the whole process, if not more. Also, when you try to schedule or reschedule the appointment, The don't answer the phone--it takes 30 minutes or more for them to answer, and they're pretty rude on the phone. They might make you wait even longer after they answer, and once you finally talk to someone, they transfer you to another person who never calls you back or answers. It's just crazy. Scheduling processnis need big improvment. I do not recommend this place just for that reason. read more

Reading all these reviews had me a bit nervous coming in for my daughter's appointment.. truth be told everyone in the office from the front desk to the back were so kind! Our wait was not long enough for me to finish filling out the papers they handed me. Now after they dilated my daughter's eyes we had a 35 min car wait but we were prepared for that so the time wasn't bad. Everyone was sweet and patient with my girl, appreciate them very much. read more

Reading the reviews I was so skeptical but I went today and everyone was really nice! We will definitely go back.

I am deeply disappointed with the level of service at this institution. The professionalism displayed and the extended wait times are concerning. Despite arriving a few minutes before our scheduled appointment, we were made to wait for over an hour and a half before being called in. Additionally, after that, we were still required to wait for the doctor. It is unacceptable for appointments to take nearly four hours, especially when children, who naturally have shorter attention spans, are expected to remain patient. believe there is a clear need for improvements in both the scheduling process and the overall patient experience at this facility. Extended wait times are particularly challenging for families, especially when many parents have busy schedules and find it difficult to carve out time for appointments. The lack of communication regarding delays only adds to the frustration. Additionally, I was disappointed by the attitude of some staff members, which further exacerbated the situation. I strongly encourage the institution to review its procedures and staff interactions to ensure a more efficient and respectful experience for all patients. read more

I was referred by our Peds doctor because my child had the worst sty ever. The receptionist gave a next day appointment, she did say it would be a long appointment so I was to bring snacks and something to entertain my child. I was the second person there. The staff was very friendly. My son did not take to the male doctor who say him, he is not the best with male doctors. Even though he tried to be funny my son was not having it. All in all it was a good appointment, they gave me good recommendations to help his sty drain faster and with in a day it had ruptured and cleared up. read more

Horrible experience. They coerced my daughter to self-discharge because she refused dilation due to the headaches it caused her. They were not willing to accommodate so we will be filing an OCR complaint. read more

I am not one to complain, but this was by far the worst experience I have had with any doctors office. Not only was the office staff not super kind or helpful, but the wait time was absolutely not worth coming. Our appointment was at 10 AM and we didn't get out of there until 240. We were called in pretty quickly for dilation and was told it would take about 40 minutes. That turned into three hours. For being an eye institute for children, you would expect them to have a better system rather than making children wait that long. read more

This would have been our second time with an appointment but they refuse to answer the phone. Phone just rings and rings. They could be getting so much more business if they would answer the phone. Do not use this place, horrible customer service, will not answer the phone. Calling all day, phone just rings. read more

My son is Down syndrome and had to get a prescription for his eyeglasses very very busy place waiting over 4 hours and for a child is a lot good customer service but just awful waiting time read more

Based on previous reviews and the service we received setting up our appointment we were a bit nervous for our upcoming appointment. However, our appointment went extremely well! The staff was very friendly and swift. My toddler has a really difficult time at any doctors office but the staff that helped her were incredibly supportive and patient. It was overall a great experience and I highly recommend this location!! read more

Only one star as its the only option! The receptionist and the lady she connected me too were extremely rude! I made an appointment which was easy, however over the phone they told me a 3 hour appointment, the then a text says, 4 hours or more. Confused I called and they were extremely rude. I will never go here! I will get a referral to a new place. Don't waste your time! I'm so relieved I canceled- the fact that this place on Yelp only has a 2 star review. Wouldn't want to go here anyways! read more

HORRIBLE DO NOT WASTE YOUR TIME 1) my child got eyes dilated and they failed to inform me he needs to stay out of the sun for the remainder of the day ! NEGLECT FROM THEM! that can be harmful 2) wait times are crazy absurd! You will spend the entire day here 6 hours every time we have came ! Will not be coming back ! read more

Terrible customer service never answered the called wow im been trying to schedule an appointment since December very disappointed

My son was referred here by his optometrist! After several phone calls, I have left messages and NOTHING!! it never got set up and now I have to do the process ALL over again, They NEVER returned my calls! They are rude and just hang up the call read more

Honestly I do not even know how this office gets patients at this point. We were referred here and it was near to impossible to get an appointment scheduled. Finally got an appointment and we were seen. I get a bill MONTHS later. And when they send the bill I cannot get a hold of anyone to ask questions. I also haven't even received my children's records. I have left multiple voicemails over the last couple weeks. Nobody has attempted to call me back. If I would have known it would have been so difficult to get a follow up or get my records, I wouldn't have brought my kid here. I find it ridiculous I cannot even get a hold of someone to get my child's records. Her other doctor needs to know the results of her visit. When we took my child to the appointment they also make you wait in the car. You cannot wait in the waiting room. read more

New patient referred by pediatrician for my child, trying to schedule an appointment. Called phone number 909-931-9675 several times. Operator answers the phone and transfers you to an extension where no one will answer your call and there is not an option to leave a voicemail. The phone rings endlessly. Phone automated system says, please listen carefully as the menu options have changed, but the only option given, is to speak with the operator, who is literally no help. I called several times and each time, it was the same scenario. At one point, someone did pick up and I heard hold music for just a second and then back to the phone ringing again with no answer and no option to leave a voicemail. I will be filing a formal complaint with my insurance company and will be asking the pediatrician to refer us elsewhere. read more

Fyi for new patients. Front desk staff is very rude. Rude to me, on the phone and in person. Cassandra who is the front office supervisor is the worse. She leaves you talking, no manners and talks to you in a demanding way. Did it to me, a person who was in the lobby felt sorry even apologized for her. She did express that front desk staff is always rude and good luck to me. Ive spoken to Cassandra answers, and tries to hang up right away. Worse of the worse and very ghetto. Rating 0 stars if i could. Rudest front desk staff ever. Horrible and emberrasing. Dr. Is awsome! read more

Called to try and get an appointment. Staff seems very unprofessional. Rushing you on the phone, speaking quickly and gave no information about the appointment booked. Already getting off vibes for this provider office. Training or restaffing may need to occur based on the previous reviews. read more

This review is simply for office staff and office staff only! They let their phones ring continuously off the hook, they do not care about their patients. They're rude and do not communicate effectively at all, the office is super dirty!! I don't even know how this place is still in business. I can't believe this place is still running. I will be filing a complaint and not be going back. They either need to retrain or hire a whole new staff because how are they working here and have no customer service skills whatsoever. My son and I will be going elsewhere read more

very terrible cancelled my appointment that I've been waiting for 8+months yesterday. making us wait 8+months almost a year when they could cancelled the next day. a women called us yesterday to tell us the appointment was cancelled but she had a very ugly attitude started raising her voice this is our 2nd experience in this eye place back in 2022 we also came here but they had us and a lot more people waiting outside when it was over 100+ degrees even when they had chairs inside they made us wait 4+hour outside in the heat without any water and they never called anyone outside that was waiting to get called in would never recommend this terrible place. read more

This office has the worst front desk staffs. They are rude and unprofessional, not helpful at all. We been having issues since the beginning of our office visit with front desk....no issues with all doctors and back office staffs. I was trying to reschedule for appointment, many calls not answered, left many voicemails, never heard anything back. Finally call got through, operator transfer phone and I spoke to "supervisor", she can't reschedule because "I'm the only 1 answer appointment phone." Hang up....unbelievable. Never get treated like this. I'm in the medical field as well and not big on writing negative review. If anyone from Children's Institute read this review,,,please do something about it!! Your patients cannot get to your office!! read more

This place has 0 care for your time, seems like their goal is to get as many patients in regardless of appointment time. They obviously care about getting paid. Our appointment was at 7:45am didn't leave until after 12! They gave my daughter drops in her eyes and said wait 35min so we got breakfast they called and said come back just to sit for another hour in a waiting room. Office is old, dirty and staff isn't very friendly. No compassion very blah. If you have a choice I recommend going elsewhere. read more

Amazing costumer service! Loved the staff don't listen to the other reviews! They treated us amazing, the doctor was great! They did prepare us that it would take 4 hours but it was worth it and time went by fast! read more

Ok so all these bad reviews make you want to think twice about going here. They complain about long wait times and rude staff etc. First the appointment time is not unreasonable long take in kind of they have to dilate eyes it takes about 30-45 min just for that. Second how is the staff rude if you are waiting in your car lol I'm assuming people go up to the staff to complain and therefore get a rude response such as it's in the papers you signed lol. The staff was not necessary super nice but they aren't rude they are doing their job. I had no complaints was there for 3 hrs and it went by fast . The only thing I didn't like is that my son is autistic and after the torture of getting the eye drops in to dilate his eyes he wasn't hesitant to let the doctor see in his eye and the doctor seemed frustrated. Now we were the first appointment so it's not like he had a bunch of clients not cooperating all day lol. I understand not everyone understands children with sensory issues. But anyways he went and got help from a assistant and completed the exam. Other then that read more

I was referred here by my child's optometrist almost 2 months ago. I have called at least once a week and there has been no answer no matter what time of day I call. I have left several messages and no one has called me back. If I can't get a call back about an appointment, I don't expect they'll call me back if there's a concern about my child or their care either. read more

The Doctors are Amazing we have also seen them in children's hospital of Los Angeles so it's nice they are closer. The wait is very long so be ready to wait and hangout in your car for a while because it's a process. Never had an issue with the front staff. read more

Terrible service! Do Not go here unless you have 4+ hours to waste. Their staff is extremely rude, unhelpful, and very unprofessional from front desk, to schedulers, to the clinic administrator (Jennifer). They all put the blame on each other for why you're not being seen at the time of your appointment, and their excuse is always "we only have one doctor." It's a constant issue and patients are always complaining and walking out on them. Then they dilate your kids eyes and make you wait in your car for hours before they call you back in. Or they take you back to review what you're there for with the assistant and then they send you back out to wait again because the doctor doesn't have any rooms open. It's a hassle especially when you have little ones. Don't know how they remain in business with all the complaints. Won't be going back and definitely NOT recommending them. read more

Yes the wait is long but you are given this information before hand. For this mama knowing that my son is getting the best professional care for his vision/eye health is all that matters to me. All the doctors are wonderful and we have never had nothing but wonderful and pleasant interaction with the staff. Thank you! read more

Children's Eye Institute - Dilation - Ophthalmologists Near Me - Upland, California

Two stars only because the specialist was great. Front desk office staff has no customer service skills whatsoever and takes way to long to do anything up front. I only come here because this place is the only one in my area. read more

Receptionist has a careless attitude. Dr. Doe was great and very patient with my busy girl. BUT I had an appointment at 8:15, arrived at 8:20. It's past 10:30 and I still am waiting. I was sent to the waiting room 3 different times. Once they saw me become visibly upset they stuck me and my 11m old in a room, said "you're next" and closed the door. We waited an additional 15 minutes before being seen again. We did not leave until nearly 11am. I did not plan to be here all morning. Highly disappointed. Especially as a new patient. read more

One star if I could give negative stars I would. They do not answer the phone. They have one person who never works in the billing department. I spoke to Cassandra after someone finally answered the phone and she was rude and was no help at all she told me the billing person wont be back to work for another month and did not know her name and could not give her a message for me. My daughters appointment was on 8/17 I received a statement on 8/21 and again on 9/21 saying two different price amounts and also saying my balance is 90 days past due and will be sent to a collection agency. I'm not great at math but know that the appointment was not 90 days ago. If you can avoid this place I would. read more

FIRST TIME PATIENT HERE ... Been calling to reschedule my baby's appointment called multiple times and finally I received a call back only to be transferred but there's was no pick up ! Left several voice messages and still no call back .. so unprofessional read more

Is the wait long? Absolutely. If you've never been to the ophthalmologist before and gotten your eyes dilated, don't let this surprise you. This is a lengthy exam, not in and out like your primary care doc. Do yourself a favor and pack some water, snacks, and entertainment. The doc and people doing the exams are wonderfully talented. read more

El personal que tienen los Doctores es horrible, no tienen modales para atender a los pacientes. Hacen las citas a mucha gente al mismo tiempo. Mi cita fue más de 5 horas, increíble. Si pudiera dar estrellas negativas las daría con mucho gusto, ojalá y los Doctores que nos refieren aquí óyela y se den cuenta que este lugar no es bueno por su personal que tienen. read more

If I can give 0 stars I would, as I waited for my appointment a practitioner there was arguing with another parent because they make you wait out side in this heat because they say that every one may have some kind of bacteria wow really she mentioned that their option is go to the park or McDonald's close to clinic now why would I go take my special needs child to the park it's very hot out there and I'm not familiar with this area the lady practitioner was very unprofessional super rude and very demanding I would never recommend this awful place to anyone tidy need new employees in here she was just an awful person read more

I would really like to give this place a zero star,the front desk is absolutely terrible they have such an attitude and they look like they don't know what they are doing and they are highly unprofessional. We weren't seen until an a hour after our appointment time and when we got back there the nurse did the test and when we were done the doctor still was not ready for us so we have to go back to our car to wait. read more

Horrible!!! Don't go. They are not good with kids , no patience and treat the parents like they are no educated

Dr sung yom is one of the most patient, knowledgeable, and emphatic optometrists we've ever been to. She takes her time and doesn't rush us, answers all our questions even if we ask them more than once to make sure :) She's the best so if you decide to use this office, ask for Dr Yom. She'll treat your child with a lot of care. read more

Dr. Siegel is wonderful! Lauren at the office wonderful! Thank you both so much for everything you've done for my daughter and helping her get the care she needs. I would 100% recommend The Children's Eye Institute and I do all the time. Dr Siegel diagnosed my daughter with a very serious and critical eye/brain condition (IIH) in Jan. 2021 and here it is Sept. 2021 and he is still helping her get to the specialist she needs to see. And Lauren is making it all happen behind the scenes. So grateful for them. read more