Reviews sure run hot and cold. My experience though was great…read more I think you get a feel for the place when you only make a small purchase but they treat you like you bought the most expensive item in the store. I had bought an OEM video card but after opening the box and installing I notice the power cord wasn't correct. I was panicking because the big box store could't help me. I called around to different stores to see if they'd sell me the cord. Only Jason took time to talk with me. He said "Yes we could sell you the cord but it's better to bring in the computer so you get the right one" Well I did bring in my PC first thing on Saturday. Jason wasn't in but Simon said he'd take care of me. It turned out the first cord he brought out that he thought would work wouldn't when he opened up the case. So he got a second one which did. He only wanted $10 for it. I gave him the money and started to pick up the PC and he said, "Don't leave yet, let me bench check to make sure it worked. I don't want you to get home and it doesn't work". So he took the time to take it to the back bench to make sure it booted up correct. He also very politely told me that I had not used the on/off switch on the PSU so that when I got home I needed to turn it back on after plugging in the power cord. So only a $10 sale but I was treated like a huge business customer. Very glad I found this place and will recommend it to others if they are looking to buy a PC since they also had a few custom builds there for reasonable prices.

I have had two dealings with Emerald Computers. Both very positive. The most recent, Patrick took…read moremy old iMac and copied everything over to my new computer. He found a problem early on and notified me so that I could make a decision. Everything worked perfectly! Their pricing is very reasonable!

Dominic was absolutely professional in every aspect of the Install very reasonably priced highly…read morerecommend this young man

Had an overheating issue. Due to failing thermal paste. Dominic was able to quickly repaste my…read morelaptop and get me back to enjoying my computer again.

Ross arrived on time. He really had his work cut out 4 him. He spent 2 hours working on desk top,…read morebut he fixed it. Very grateful for his help.

My sons gaming PC decided it didn't want to work after 6 months of use. I needed a fast repair and…read morewent with the Computer Repair King (Ross). He quickly was able to diagnose the problem and get my sons PC back up and running. He was very accommodating, professional and had a great line of communication. I will be using Ross for all my future computer repairs going forward. (I want to note, as I think it's important, my PC was under warrenty but due to urgency I didn't want to go that route. Ross was the first to recommend going through warranty to save money, which speaks volumes, he is honest and has the costumers best interest in mind)

Icon for DuckDuckGo disappeared from my desktop. Simple thing to fix, right? NO! When I got my…read morelaptop back, $185 later, nothing was the same, nothing worked as it used to and still no DuckDuckGo icon on my desktop. Made several trips in to fix the new problems they created. Also, when I mentioned that's all I wanted in the first place was DuckDuckGo on the desktop it was explained to me that I really didn't want DuckDuckGo and there were better products out there. A lot of money for nothing. A month later and I'm still trying to get things to work the way they used to. Not happy!

Came out promptly. Addressed the issue and made suggestions to make my experience better. Addressed…read moreadditional issues that arose. Very professional. Will definitely use again.

PLEASE READ! Don't waste your money at Best Buy, instead go to Emerald Computers! I was having…read moresome computer issues and when I went to Best Buy they wanted to start me with a $200 Geek Squad membership. I just wanted to ask a couple questions and be on my way. I was greeted with you need a membership to ask question's. On the opposite end is Emerald Computers, I worked with Matt and I felt taken care of. He really knows his stuff and felt like my computer was in good hands. He also explained every step and helped me have a better understanding of what's going on and tips on improving my hardware. This will be the only place I take my computer now. Forget Best Buy and hello Emerald Computers!

When my computer died, I was in a panic. Checking Google for a repair business close to me, I found…read moreEmerald. Matt greated me and immediately made me feel comfortable. He is both patient and knowledgable. He knew what the problem was and gave me different options as to how to procede explaining each to me. When I picked it up the next morning and got it installed, it worked better than ever. I would highly recommend Emerald and Matt foe even the most novice of users.

My Dell G15 gaming laptop got what is termed "the blue screen of death". My entire life is on that…read morelaptop and I'm dead in the water without it - helpless. Having been an electrical engineer for decades, I tried to fix it myself. I finally gave up and called Surprise Computer. Steve came to my house to help me get my life back. Honestly, I didn't think that anything could be done and that I would have to get a new laptop. But hallelujah, Steve was able to get me back up and running again. I am eternally grateful to him. He is now my go-to guy for anything future laptop issues.

Steven did me a solid. great service. will not use anyone else ever again,…read more Very very good at what he does.

Matt is my go to guy for my laptop. Good communication. Easy to drop off and pick up at the UPS…read moreStore. I appreciate the excellent service.

This computer repair is legit and worth it. My daughter's laptop wasn't working and Matt had it…read morerepaired in less than a week. He's professional, knowledgeable, responsive, and fair prices. I would highly recommend West Valley Tech!

Extremely helpful and pointed me in the right direction. Much appreciated. Offered so much support…read moreeven when I ultimately didn't need him. Thank you.

Very detailed and friendly, kept in touch with me throughout the whole process. Would recommend.read more