I really wanted to love this place because I've been trying to find my go-to sushi spot in the area and they have good reviews (between this store and its other locations), but the experience fell flat for me.
I placed an online order: one box (of 24 pieces) and a hand roll. I put in a special request to lay the rolls in the box in a shape (wasn't trolling or putting in a weird request, I promise!). The confirmation email said pickup was at the Fairfax location, which was strange because I had selected the Beverly Hills location when placing my order. I tried calling both locations multiple times, but no answer. Oh well - I preferred the Fairfax location since it was on the way, so no complaints. I was on my way to pick my food up when I got a text from someone at the Beverly Hills location stating the Fairfax location was closed and that pickup would actually be at the Beverly Hills location. I didn't mind that much, but the whole experience was confusing - chose one location, confirmation email told me to go to another, nobody was picking up (I even called the number in the email for order issues), and then I get sent to one location on my way to the other.
I asked the individual if they were able to accommodate my request. They said yes and verified my request to organize the rolls into a shape. Great! I change my route and pick go up my food.
When I get home, I open the box to see that there was no effort to accommodate my request (see photo). Not the huge deal, but I was expecting something else, especially when the person I was communicating with confirmed they'd be able to accommodate. They didn't look super busy at the time, so I don't know what happened - maybe miscommunication?
Anyway, onto the good. The food was decent! I never really enjoyed sushi to-go, but I was craving some and, well, COVID. Spicy tuna is my all-time favorite, and I was not disappointed. Not the cheapest option there is, but also decently priced, all things considered.
Would I come back? Maybe, if I'm really in the mood for sushi. I think that, had the process been smoother and I wasn't expecting anything other than sushi in a box - plain and simple - upon getting home, I would've been a lot more satisfied. Oh, well, now I know for next time! read more