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AZ Quality Sunscreens and Windows

5.0 (5 reviews)
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Dependable Glass, Showers, Windows & Doors - The installation team.

Dependable Glass, Showers, Windows & Doors

(75 reviews)

WINDOW PANE REPLACEMENT: We needed a large thermal window pane in our dining area replaced. Due to…read moreage, the window's gas seals leaked, and this caused the window to fog and to distort views to the backyard. OUR PICK: We called three glass companies and received three competitive estimates. We narrowed the choice to Dependable Glass in North Phoenix, for five reasons: 1. 4.9 Google rating; 2. 4.6 Yelp rating; 3. The professional and pleasant way they answered their phone; 4. They took adequate time to answer our questions about their products and services; 5. We were not rushed to make a purchase decision. THE ESTIMATOR: Dependable Glass sent John, the estimator, to our home to measure the subject window pane. He was on time, very friendly, spoke clearly, and answered all our questions without hesitation. Additionally, he assured us the installation would be performed only by Dependable Glass employees (not third-party installers). He also said the quality of work by the window installers would be A+ and come with guaranteed customer satisfaction. We received an all-inclusive price estimate that was straightforward and easy-to-read. Dependable Glass estimator guaranteed the price would not fluctuate before or during the window pane installation (no upselling). THE OFFICE: A few weeks after making a deposit, the replacement pane was delivered to Dependable Glass from the manufacturer. After that, I received a call from "MICHELLE" to select an installation date. Unfortunately, a couple of weeks before her call, my elderly wife suffered a severe in-home fall that required surgery and a hospital stay of nearly 30 days. I asked Michelle if it was possible to delay the installation until after my wife arrived home. To my pleasant surprise, Michelle said Dependable Glass would be happy to delay the installation for a month, or until we were ready. (That is GREAT service!) She verbalized her compassion about the falling accident, and that REALLY HELPED me during a difficult time. As promised, Michelle called back in 30 days to see if we were ready to book an installation date, and we were. THE INSTALLERS: The installers - James and Ethan - arrived on time, and they were well-prepared with all the required tools and components. They were one of the most pleasant installation teams I have every encountered. They were polite, respectful of the property, and they took the time to answer a few pre- and post-installation questions. James and Ethan went the "extra mile" with a special request. I wanted the large wooden Venetian blinds covering the subject window to be permanently removed before the new window pane was installed (I was unable to remove the heavy blinds due to physical disability). Without hesitation, James and Ethan completely removed the blinds for me (thank you!). After the pane was installed, the two gentlemen removed all stickers and washed the inside and outside glass to a beautiful shine. Wow! What a difference it makes to look at the backyard through clear, quality glass. WOULD WE USE DEPENDABLE GLASS AGAIN OR RECOMMEND THEM? Absolutely YES! We were very impressed with the entire process from start to finish. Everyone we spoke with at the company was pleasant and eager to provide us with excellent products and services. Everyone conveyed a feeling of "trust," which placed us at ease. Therefore, after today's installation, we had another large fogged-up window measured for replacement. I am confident we will receive the same high-quality service and product for this project, as well.

On October 1, 2025, Steve came out to my house to confirm measurements for two showers. He did not…read morehave the measurement or any of the information that was sent to me in the bid. My wife ask Steve about the stability of the glass for cleaning purposes and his response to her was "not to have sex in the shower." My wife was uncomfortable with this response and I am furious!! I called the company and someone named John, who said he was the owner called me back. Prior to John calling me back, I asked the receptionist if Steve was a tenured employee. She confirmed he was. When I spoke to John his verbatim statement to me, as he chuckled, was "he was sorry Steve did a bad job reading the room." Needless to say, he did not, in anyway, show remorse for his employees distasteful and sexist behavior! Why he thought it was a laughing matter is beyond me! I am not sure what room John thinks it's appropriate for his employee to discuss sex with another man's wife but beware that this behavior is not frowned upon but a laughing matter to Dependable Glass ownership. If you are looking for a company that is going to send a man to your home who wants to discuss sex with your wife and where she should/shouldn't have it, Dependable Glass is right for you. I am baffled by this companies sexist behavior and lack of willingness to see the issue in their behavior! It's evident, management does not care about how their employees conduct themselves in the field. This companies behavior is disgusting and I would strongly encourage others to select another company, especially those who value your spouse!

ECS Specialty Rain Gutters - Another example of their sloppy cuts.

ECS Specialty Rain Gutters

(24 reviews)

We really wanted to like this company, especially after having seen some really good reviews here…read more Paul showed up on time, the estimate was competitive, and he seemed to understand what we wanted. Unfortunately, either he failed to communicate with his installers or he just doesn't know what he's doing. They didn't follow instructions, they permanently damaged our roof, and the installation was sloppy. Adding insult to injury, they don't stand behind their work or honor their warranty. There is so much wrong with this job i don't even know where to start. The one thing we asked for was no new perforations in the new roof. But instead of installing the gutter under the drip edge they made sloppy cuts into them (I'm guessing with a chain saw), and then put lots of screw holes in them. In order to cover the sloppy cuts up they had to move the gutter away from the fascia leaving an obvious twist. When I called them on this they claimed that they had to cut into the drip edge to do the install--even after I'd shared lots of examples of gutters under the drip edges of standing seam metal roofs, not behind them. At the back of the house the incompetent installation resulted in a gutter that is two inches higher than necessary, and so close to the shade structure above it that we can't even get our hands inside the to clean it. We did ask the registrar of contractors to have a look--but their position was that since the manufacturer's instructions didn't say anything about how to manage an existing drip edge, they couldn't say it was a "bad" install. Here are some photos that show the gutter in the front, the twist, and the bad cut into the drip edge. Our roofer tells us we can't replace the damaged drip edges without replacing a significant part of the roof.

They came right over and provided Great service. Very friendly and cost effective. We are glad…read morethey contacted us.

AZ Quality Sunscreens and Windows - windowsinstallation - Updated May 2026

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