Cancel

    Open app

    Search

    Avis

    1.7 (174 reviews)
    Open 6:00 am - 12:00 AM (Next day)

    Avis Car Rental Photos

    You might also consider

    Recommended Reviews - Avis

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    2nd Avis employee just came out. We've been here 20 min and seen 1 person move
    Val G.

    Very disappointed with Avis at Oakland airport. We received an email saying we could get rapid pick up without standing in line. We followed the link and it was to Clear where you have to pay $189 per year. We called to see if they give you a discount or pay Clear like Amex does but could not get an answer. We showed up at 2:40 PM for our 3 PM pickup and did not get to the front of the line until 3:40 PM. Almost an hour wait with no compensation. Yet when we drove up at 4:10 PM, about 20 minutes late they charged us $53 for one hour. Because of the delay, we missed an event we paid for in Yountville but do they care, I don't think so. We rent a lot from another enterprising [see what I did there :) ] car rental place and they do things so differently. Because my wife put in the rental in her name I could not put the car in my credit card, which is what I typically do. May try Avis again but if the situation is similar, we may be going back to another rental company. I hope we can fix this situation, we'll see!

    See all

    Photo of Ken F.
    4
    60
    7

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Mark J.
    0
    44
    19

    10 years ago

    Helpful 4
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Greg F.
    170
    2
    0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Cc F.
    529
    56
    5

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Alysha M.
    162
    12
    2

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    13 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Al C.
    0
    32
    1

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Bryce N.
    19
    371
    79

    9 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    13 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    13 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Nanci S.
    182
    65
    229

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jean G.
    0
    53
    54

    9 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jojo C.
    139
    199
    2306

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Kenneth J.
    265
    75
    13

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Ursula A.
    53
    40
    155

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Karen J.
    43
    15
    10

    14 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Mary V.
    1
    37
    15

    7 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Rick W.
    145
    18
    1

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 3
    Thanks 0
    Love this 1
    Oh no 0

    10 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    Page 3 of 5

    Avis Reviews in Other Languages

    Ask the Community - Avis

    Review Highlights - Avis

    So a BIG thank you to this team for saving me a headache and cost of buying a new remote control!

    Mentioned in 2 reviews

    Read more highlights

    You might also consider

    Alamo Rent A Car

    Alamo Rent A Car

    (295 reviews)

    When did Alamo start having plainclothes ICE agents? The lady at the front desk was definitely a…read moreracist. She checked my passport--which I have never experienced at other Alamo or Enterprise locations--and claimed that my passport was expired. I told her that my passport doesn't expire for another eight years. Then she said my visa was expired. I told her at least three times that she might not be looking at the correct page and that I could help her find it, but she completely ignored me. After a while, she finally handed my passport back to me and told me to look for it myself. I found the correct page and showed it to her. She impatiently said, "You have too many visas." Later, because I didn't have a flight number, she kept delaying and refusing to rent me a car, even though I had just returned a car to Alamo at OAK without the flight number and showed her the receipt. Her colleague said, "Some international visitors steal cars or damage them, so we introduced this policy in the Bay Area in the past one or two weeks." I asked him to provide written documentation, but he refused, saying: 1. This is an internal document and cannot be shown to customers. 2. This is a Bay Area-only rule, and you won't find it on the official website. If this rule truly exists, why doesn't it appear in the terms and conditions during online reservation? That way, customers wouldn't waste their time coming here for nothing. As for the prejudice against international visitors, I don't believe international customers can take a car onto a plane and fly it back to our home countries. Please do not believe their response telling you to email customer service--I've already emailed them for a week and have received no reply at all.

    We rented a small crossover for almost 2 weeks in CA and we were hoping for a Toyota or Honda, but…read moreall they had were Hyundais and Mitsubishi's. At least our plain underpowered Hyundai Venue got good gas mileage (not a car I would ever buy after this). It basically did the job, but when I returned the vehicle, I was handed a receipt which I noticed was for almost $60. I was told I agreed to a full tank of gas at $4.99 a gallon. However, I had completely filled the tank up 40 miles prior so I asked if that charge could be removed. I was assured I would be getting an email shortly or a text. They did email me a copy of the bill, but no refund. After I noticed the charge had not been removed for two days. I called Alamo and talked to an operator and they assured me it would be removed. Four days later and the charge is still there so I called again and was once again assured the charge would be removed and two days later it was. Keep in mind that both Alamo, National and other similar car rental agencies give you the option to return the car with a full tank or they will take care of it at two different price ranges. The best option is to return the car with a full tank of gas and make sure you state that during your time at the rental counter or you'll be dealing with this same scenario. I would rent from Alamo again, but I'd get this detail correct in future.

    National Car Rental

    National Car Rental

    (123 reviews)

    Quality/Quantity - Easy in and out. With our status, we just…read morewalk to the bay and pick whichever car we want and drive off. At the exit, you show them your information and off you go. In summary, very easy in and out. Explains why your counter is not staffed (any more). Also, easy late return times. Ambiance - Right off the main Oakland airport, I am sure there are shuttles...? We just Uber. Most of the time there are more than enough cars to choose from but my daughter was picky. Service - Good, easy. Loyalty program, rent XX days and get a free day; sorry, forgot most of the benefits. Price - Reasonable. We currently are paying approximately $50 a day for a mid size car. Owner Comment - Congrats on your success since 1947. Thanks for being up with the times to make renting a car easy and smooth.

    We had a great experience with National at the Oakland Airport. No checking in at a desk, you just…read morego right to the Emerald Aisle to pick out your car. All the cars have the keys inside. We picked a nice discreet black Ford Escape with California plates. There were a surprising, or maybe not so surprising, number of cars with other state's plates. Since we live in California we didn't want to look like tourists. :) Then you just drive to the exit where everything is done on your phone. Bringing the car back was just as easy, just drive in and you're done. Convenient shuttle comes regularly to take you to and from the airport.

    Dollar Car Rental - Don't use Dollar. Waited a hour in line.  Very short staff. But getting to know the people around us.

    Dollar Car Rental

    (219 reviews)

    One of the cheaper options or at least one of the brands that provide consistently affordable…read moreoptions as compared with the others. I was recently working in the area for over a month. When looking for different options, Dollar consistently was one of the more affordable options. The cars were always clean and relatively new if not really new. Since I was pretty used to renting cars and knew what I needed, I handled all the decisions and booking upfront. Once I got to the counter, the transaction experience is pretty straightforward.

    DO NOT USE DOLLAR/Hertz…read more Show quoted text Dear Jayler L., I am still unable to secure the correct replacement vehicle. Despite being referred to Dollar, Hertz, and the Sonoma County Airport, I have yet to reach a resolution. Each time I call, I am told I am contacting the wrong department and am redirected elsewhere. This has been an incredibly frustrating experience. Please provide a direct solution or the specific contact information for someone who can finalize this vehicle swap immediately. Best regards, Michael Show quoted text Best regards, Michael On Fri, Apr 10, 2026, 5:49 PM Michael wrote: Dear Jayler L., I am still unable to secure the correct replacement vehicle. Despite being referred to Dollar, Hertz, and the Sonoma County Airport, I have yet to reach a resolution. Each time I call, I am told I am contacting the wrong department and am redirected elsewhere. This has been an incredibly frustrating experience. Please provide a direct solution or the specific contact information for someone who can finalize this vehicle swap immediately. Best regards, Michael On Fri, Apr 10, 2026, 4:45 PM Michael wrote: Dear Jayler L., I am in an unfamiliar area and do not have easy access to look up contact information online. Please provide the specific phone number for Emergency Roadside Service so I can call someone directly to secure the replacement vehicle I need. Best regards, Michael On Fri, Apr 10, 2026, 12:08 PM customerservice@dtag.com customerservice@dtag.com wrote: Dear Michael Kolosey, I hope this email finds you well. I appreciate the opportunity to review your concerns. I'm very sorry for the inconvenience and frustration this situation has caused and understand the urgency, especially given the time you've already spent attempting to resolve this. To ensure you are directed to the nearest available rental location with an appropriate replacement vehicle, please contact Emergency Roadside Service directly. They have real-time visibility into nearby locations and vehicle availability and can coordinate a swap at the closest possible location to you, including near Petaluma, California, if inventory permits. Emergency roadside service will be able to guide you immediately and help minimize any further delay. Thank you for your patience, and I sincerely apologize for the disruption to your plans. We appreciate your business with Dollar. Yours sincerely, Jayler L. Dollar Customer Services www.dollar.com

    Avis - carrental - Updated May 2026

    Loading...
    Loading...
    Loading...