I returned my recent rental with a full tank of gas, filled to capacity on my return to the airport. Nobody at the location to check in my car or to show the fuel receipt. Was charged a Fuel Service fee of $18.99 for what they claim was a shortfall of 1/10 gallon of gas. Ridiculous overcharge, and customer service to resolve this issue appears to be non-existent. read more

Currently standing in line at 1am, been here more than half an hour. One person on the counter who types with one finger and every customer seems to be fighting the gouging if "today's rate". The preferred board has no names on it. Everything is taking way longer than it should. Puzzled as to why so many people are making bookings at 1am and not simply picking up keys. Listening to a large group, yelling and arguing in arabic. I made a mistake coming to oakland airport. I normally use san jose or san francisco. I will not be back. My time is worth more than this. read more

The worst, the worst, the worst. Ruined the morning of our mini-weekend getaway because the customer service agents are not equipped to problem solve, and they are not equipped to provide customer service. Completely CORPORATE's fault from the top down. I feel sorry for the people who are in the employ of this horrific company. We had prepaid, then I realized my DL expired, and they refused to change the reservation to my husband's name + cc + DL, tried to charge us $150 for the privilege of cancelling, even though they refused to accommodate and refused to acknowledge whether the reserved car was even there. Worse, the desk agent made me call the 866# and the two refused and were incapable of working directly together to provide a customer service oriented solution. We were on the street calling an uber 90 minutes later after trying to help them help us. And the location SUPERVISOR managed to blame me for a simple mistake instead of find ways to accept our $ and accommodate a very human situation. Mr. Larry DeShon of the Avis Corporation, wake up and execute some very basic solutions, or better yet, resign. and PS I don't write Yelp reviews. Erg so mad. read more

Horrible Service! Rented a suv and they tried to give me an oversized vehicle that wasn't even comparable. Don't rent from them!!! Spent like 45 minutes trying to get a vehicle that was comparable. Asked the tall girl at the counter to grab the manager for me. She ignored me and went about her business. I think she said just a moment. Next thing I know she was outside somewhere and hadn't even informed the manager I came back to the counter. They were no help! Again, do not rent from them. You will be disappointed at pick up time. Then, they charged me a $50 cancellation fee. read more

Waited in line for about 2 hour, 2 rushes go by. Landed at 11pm did not get my car until 1:30am. I would definitely pay more next time to avoid this headache. 1 person at kiosk, taking the time of their life to process any rental. I now have learned to check yelp first prior to booking my rental. read more

Absolute worst car rental service I've ever used. I watched 4 different attendants walk away from the counter as the line grew. I stood in line for 30+ min but the people in front of me stood there for 45 MINUTES with no help. When asked if the last attendant at the counter to get some help she scoffed and laughed. I will not be using Avis or their sister companies again after this. McDonalds has 10x the customer service skills. Sat at the counter with no one there for 15 min. Thanks for making me miss my flight! I'd give you ZERO stars if I could. read more

First off DO NOT BUY A CAR THRU AVIS CAR SALES ULTIMATE TEST DRIVE PROGRAM. SEE BELOW For More INFO. The rental car portion of this business has been good in the past. We haven't rented here recently because of covid and had people visiting. I would still rent a vehicle here because of the good experiences we've had here. The problem and reason for this review is that they will handle pick ups for AVIS CAR SALES ULTIMATE TEST DRIVE. Tried to buy car  during 2 hour free drive. Was told no finance person available to take  car home and wait for call. Alex in Finance Called two days later wrote up sale and  e-mailed paperwork. Invoice had a document fee of $599. added to it (in  addition to state fees and tax) I complained that the doc fee is limited  to $85. max in California finance person Alex got huffy and said fee is  fixed on all their cars and non-negotiable just go return the car.  I  did and was hit with a rental charge of over $400 for 2.5 days and 46  mile (my mechanic and back) test drive FREE rental!!! They seem all nice  and help full till they try to rip you off with the bogus fee knowing  that they will make money on the fee or the rental after they leave you  hanging for a few days. Customer service SEEMS good till you actually try to buy the car, downhill from there, no returned calls and perma-hold for non-existent customer Service. Remember...Great place to rent a car but TERRIBLE place to buy a car!! read more

How loud can I scream TERRIBLE?? They never have the car that I prepaid for as they seem to be busy up selling. I came in after midnight after flight delays and they give me a car that takes E85 without bothering to tell me?? This isn't my first issue with this lousy Avis, but it will be my last. read more

I work for a government agency and I am deployed most of the year. I must have a rental vehicle to conduct my job. I have been deployed to the USVI for 3 months and have been charged a $1.00 per day charge for FTP or Frequent Traveler Program. I saw nothing stating I was going to be charged for this and signed nothing knowingly agreeing to this charge. Hertz does not charge for this. I will be deployed here until June which is well over 200 more days of rental income, you do the math. So 1 of 2 things will happen: 1. this charge will be removed or 2. I will take my business elsewhere as I'm certain there is another company who would like to have my, well over $1000 dollars per month added to their bottom line. read more

Didn't have my car that I'd booked a month ago as they had given it to someone else. Scratched around for 40+ minutes trying to get a replacement organised. I needed a big car. They tried to fob me off with something small and much less expensive than what I paid for. In the end they gave me something fairly close, technically an upgrade but was less in the only metric I cared about - cargo space. I can't understand how they couldn't just assign a plate to the booking and honor it? How is booking a car so hard? It's not rocket science is it??? read more

I rent cars often for work or leisure. I typically use Enterprise rent a car because of their STELLAR service but I thought I'd try Avis. NEVER will I rent here again. The check in process was terrible - their agent up sold me insurance I didn't need. Upon return I was told everything was good to go. Got a receipt and then a month later received a random charge for $479. When calling to ask them why they did a unauthorized charge they said the vehicle had leaves and dirt in back seat. Can you imagine that? Completely ridiculous because 1) the cars condition was fine and 2) they could have said something upon return if there was an issue. When calling their customer service they said they could only issue a 50% refund. The charge should have never been there in the first place. I will never do business here again and I will make it a point to let the companies I partner with know how awful this company is. I will also note that their service agent Jay (on the phone) told me I was wrong and that he "didn't care." Anyway I hope Avis looks to enterprise to learn how to treat people with decent respect. read more

I wish I could leave zero stars. The Oakland airport Avis is one of the worst customer experiences I've ever had. I'm a preferred member, so I went to the preferred booth. My name was listed on the board but it listed no car. The preferred member booth was closed. I had been trying to check in and pick my car on my Avis app since my flight landed. It did not work. It kept giving me a phone number to call, so I called it while still standing outside and they said they couldn't help. An employee saw me standing outside the preferred booth and told me I needed to go inside. The line inside was extremely long. So I asked if I needed to wait in the line if I was preferred, he said yes I needed to go wait inside. So after waiting in line for an HOUR, I saw a couple come inside a skip the entire line. I asked why they got to skip the line and they said they were preferred. I told the woman working at the desk that I was also preferred and I was told I had to wait in line. The woman working at the desk was extremely rude and instead of offering an apology or anything, she rolled her eyes and told me it wasn't her fault. I wasn't insinuating it was her fault, but there could have been a better process for the preferred members, such as a sign or a separate line indicating where to go. There was NO indication, no sign, no announcement, no nothing making a separate line for preferred members. Plus, the gentleman outside told me I had to wait in the line. I have never in my life had to wait more than 10-15 minutes for a rental car, even not as a preferred member. I waited an hour and it was a mess in there. People kept coming back inside to the desk. This was an absolutely asinine experience all around. As a family who has used Avis for many years, I question whether I will continue to use Avis/Budget at all in the future after this experience. read more

Never rent a car here!!! This place is horrible. If you're going to rent a car from this area, I strongly suggest enterprises. They're in the same lot!! read more

This Avis is really cool. The management and employees are easy to deal with and will make sure you have the right car. Avis First Business is never an issue and when you ask for a certain car you get it no questions asked its done. I like this Avis better than San Fran or Sac just because they run the lot right. They keep good cars and there's no Drama like some Avis's are. Avis at Oakland Airpot is the best deal. read more

I enjoyed the vehicle - Chrysler 300, one of my favorite (used to own one). Appreciate it. One issue I had is when returning the car, the staff who checked the car showed me the handheld showed fuel as 7 instead of 8, however I just fill the tank and he knows by looking at the fuel meter. He insists that I have to go to the counter to explain and get receipt. There was no one in preferred member booth, so I went to regular member counter in another building, waited 10 mins, the staff told me she is leaving and asked me to check with the other 2 staff who were both talking with customers at the time, even when I told her I was in hurry for catching flight... I hope there not be experience like this the next time read more

After having had such a horrible experience at Fox, Avis (next door) was able to help out. They had different cars to choose from, gave a great rate and their car was clean! The customer service agent was friendly, attentive, and not pushy. They were pleasant to deal with! read more

Months after renting and returning a car at this location, I get a letter saying there was "excessive sand/dirt in the rear", and that I would be charged $175 to my credit card. At time of return I asked the agent to check the condition of the car, and he confirmed we were good to go. If there'd been a need I'd have been happy to hit up a local car wash and vacuum out the rear. There's no clear line between "clean enough", so that's why I asked. read more

Avoid this place like the plague. If you get there and there isn't a long line, just give it a few minutes til one forms because all the people here are inexperienced and lack proper training. My mini lease took THREE hours to get because they didn't know how to release it to me on their end. Management here sucks too, a little more helpful BUT took forever to get to me. While I was waiting for 3 HOURS to get my car, I noticed almost everyone the front desk interacted with had a problem with receiving the rental. If I could give this place negative stars I would - go literally anywhere else in Oakland Airport for your rental car needs. read more

After years of dealing with Hertz, constantly losing reservations and getting skanky cars; Avis is a breath of fresh air, Are they perfect? No. However they have never lost a reservation, they always have a car ready for me, and the cars are generally clean and in good shape. I almost always make my reservations online and with a Wizard number (do they still call it that?) I can usually just find "my" car and drive off. Accurate, efficient, and competitively priced, I've been a fan for several years. read more

I've got status with Avis, so that will probably color this review for anyone who doesn't. When I got to the lot after midnight last week, the Operations Manager was there to greet me by name and attend to my every need. Location is great, shuttle service takes you to and from the Terminals. read more

Why would you only have 2 people working on a Friday morning? 40 mins and I'm still waiting in line... there were only 6 people in line! All other rental company lines have moved on. read more

I tried to call this location to get more info on billing before I booked with them. I called the number posted on the Avis website 1 (510) 577-6360. When I called, the recording prompted me to select #5 for customer service or questions on billing...then I got transferred to 'Payless' car rentals, so weird! I got a hold of someone at Payless and asked if the two are connected and he said no. I tried other phone numbers I searched on the web and was never able to get a hold of anyone at Avis. Unfortunately I booked my car with a different company since I couldn't get the help I needed. read more

Great service, excellent selection of cars to choose from, give your information, you'll be directed to the lot around to your left side of the building, look for your vehicle, A10, C14, B17, you get the idea, one last check out, and off you go, simple as that. read more

See all

I had reserved a car for a few days while I was hime visiting and they TOTALLY screwed it up. I had a truck reserved and when I got there, the only thing available was a compact. That IS NOT comparable...he apologized for not having the vehicle in stock but this is no excuse. He was unable or unwilling to assist in maybe working something with 1 of the other 5 rental agencies there but instead was extremely dismissive. I had to call the 800 number from the counter and all they could do was not charge me...OH, THANK YOU SO MYCH AVIS, THAT WAS VERY GENEROUS OF YOU. I have only been a member with AVIS Preferred for a about a year but I am definitely using BUDGET or HERTZ from now on. read more

This is the worst rental car experience ever! We have preferred and pre-book so that we get our lot number, can get in the car and drive!!! Hah! Not here. Drive to exit and then get told no you have to reverse all the way back because you need a contract and the computer is not working! In the rental car building you stand in the Avis line to find out no one is serving at that counter you have to get in the Budget line, which is out the door! Might be time to leave Avis behind, they really used to be so good! read more

So they helped me immediately with compassion, when Fox Rental car next to them was jerking me around. I gave Avis my business instead. I got a nice clean no scratches Ford Focus. Quick, easy, friendly service from the nice lady at the counter who got me a tissue to wipe the tears off my face that Fox Rental had caused me. I was already upset from my mother going into ICU and Fox Rental just added to it. So Avis got my business. I turned the car in and no hassle. Thanks Avis!! read more

The rental process took nearly thirty minutes (and that is once I got to the counter). The sales associates were all struggling to complete their transactions, each one having to wait for a manager to free up to help them with the rental system. On the other hand, the ONLY thing my sales associate had down pat was her upsell speeches, including "with a long drive like yours, you'll want our satellite radio" and other scripted-to-sound-helpful sales pitches. If only the company invested more time in training on their system and less time in training on sales...even with a free rental coupon (which was not processed correctly and required her starting over from the beginning after calling the manager over), I still feel like we got a bad deal. read more

We rented a car from Avis at the Oakland Airport on 30 June & drove to Ukiah where we attended a family wedding on a private property. We returned the car on 5 July and I received a letter from Avis on 20 July telling me I was being charged an additional $125 for "Excessive Interior dirt - Sand", signed by "Nora Henry, Avis Operations Team and included a 1-800 number. That charge hit my account on 21 July so I started looking up Nora Henry & found a reference to Nora on a Ripoff report website from a customer with a similar experience where Nora's title was "Emergency Road Service Specialist". I tried calling the 1-800 number and never got through to any customer service rep. There's no way to argue what "excessive dirt" or "excessive soilage" actually means, but all that car needed was a normal vacuum that would take somebody around 10 minutes at best. I've been an Avis Preferred Member for a few years now, but will never rent from Avis again. read more

What the heck?!! One person working the rental counter and one person working preferred. I've been in line 45 minutes for a prepaid car. I will NEVER rent from Avis again. Thanks for making me late for a business meeting. read more

DO NOT RENT FROM THIS COMPANY. I made a reservation for a full size SUV for my wedding day in order to drive my groomsmen and myself to the venue and then my wife and I to the Airport the next day and drop off the car. On the special day I went to pick up the car, since I signed up for the AVIS Preferred, the vehicle was inspected for me and was ready as soon as I arrived so I only needed to pick up the keys. As soon as I entered the vehicle I was hit with the smell of smoke! No big deal, the vehicle was inspected for me and I could deal with the smell for 1 day, so I believed that it was already known by the company of the vehicle's status. Everything went smoothly and even selected the service to be dropped off at the airport by an Avis driver so that I did not have to take a taxi/uber and be late for my flight. Other than the smell of the vehicle I was very happy with the service. fast forward 2 months later, I receive a random charge of $300 on my credit card from AVIS!!! After many phone calls I finally receive an email with the followup stating that the car SMELLED LIKE WEED AND THAT I AM BEING HELD LIABLE FOR THE VEHICLES CONDITION. Again, the vehicle was INSPECTED FOR ME and I trusted the company to be honest with their "SMOKE FREE CARS" and not take advantage of their customers! There are 2 reasons why the car smelling like weed would be 100%NOT my fault. #1 i have NEVER smoked the substance in my life and would never allow anyone to smoke it in the same car as me! and #2 I AM ACTIVE DUTY MILITARY! I CAN NOT BE ANYWHERE NEAR THAT SUBSTANCE AND I AM FREQUENTLY DRUG TESTED! this is the first and LAST time i rent from this company. and I advise you to stay away as far as possible because they will find every opportunity to take advantage of you! read more

I was in a bind with my rental, but a Manager named Steve came to the rescue and went above and beyond the call of duty. Steve is the meaning of customer service. read more

This is the worst Avis location. They gave me two filthy cars. The second one was full of sunflower seeds spilled all over the back seat, sandwich wrappers, and there had been coffee spilled that made the car smell of stale coffee. Disgusting. Will not rent from them again. read more

Avis saved the day!!! Had a really bad time with fox rentals giving us a run around and treating us poorly. The lady Olivia I think was her name overheard what was going in and saved our trip from disaster. Thanks avis! I will remember this thr next time I need a rental car. read more

Rented a car for pick up in SF and return in Oakland this Christmas. When we entered the garage on 12/24/16 to locate our vehicle, someone was in it and backing out of the space. Back to the counter we go. The SF Preferred Rep was great: courteous and accommodating. He gave us a car; sadly, when we opened it the entire vehicle reeked of cigarette smoke. Christmas eve, 5 pm, no more cars. We stopped at CVS and bought febreze and used the entire can in the span of 5 days. Return to Oakland was a nightmare. Waited in line over 20 minutes-one counter rep working. Really? On December 30? Told her about the situation and she had to 'check with her manager', who was in the back office. Well, manager offered 10% off. Uh-no. Called AVIS corporate upon returning home. Jay with customer service was understanding, polite, and absolutely disgusted with the service we received in Oakland. Offered a "One-Day-Back". Nope. Still not good enough. Called again and spoke to a supervisor who told me that was the best he could do. Fine. That's your best? Guess what? NEVER renting a car from AVIS again and telling all my family and friends not to rent from AVIS. EVER. The lackluster customer service can at least be addressed with better training. But, an insulting offer for refund was it. read more

I recently rented a small SUV from this location at the Oakland airport the customer service agent could not get my order correct and kept trying to charge me for things I didn't want for a weekend rental I declined the triple coverage insurance which was liability and the cover the rental car and personal insurance if I was injured out side the car. I just wanted to protect the car and other drivers in case of an accident so I sign the contract and go find the car after waiting for 20 minutes in line enjoy my weekend and upon returning the vehicle on time full of gas in charged for roadside assistance for 3 days that I don't need my personal vehicle is a 2014 impala why the hell do I need what I already have through my own insurance see avis is out to get you adding extra charges you don't need never going to Avis again read more

I booked a car rental at Oakland Airport as a Preferred customer, but as promised on your website to be able to pick up any car from the preferred lot, I wasn't able to do so. The checkout person at the gate wasn't even aware of my reservation and it was booked 12 hours in advance. This was the WORST experience. I went back and forth to the gate thrice as I was getting late for work at 6am in the morning. I will stick to Hertz, never had this problem with them as their President's Circle customer. I'm sad Avis has taken their spot at the Oakland Airport. read more

price gouging is alive and well at Avis Oakland Airport I needed a rental car for the Easter weekend (Sunday and Monday). I got a nice Toyota Yaris for a 2 day rate of $134.79. When I returned the car within 48 hours I found that I got a special gouge rate of $235.27. When I asked how come they told me that a higher rate applied since it was no longer the weekend rate. and that is after I called their toll free number twice to ask if I would be charged a higher rate. deceptive business practices? You bet. Who says Uber is the only company who practices price gouging? Ouch! I also asked about extending the rental agreement another 2 days. the agent said surely and then quoted me a price of $200/day. Thanks Avis. Caveat Emptor. Read the fine print on the contract. read more

The one star is for the customer service agent who tried her best to help me today. However, the company itself gets no stars from me! It is the holidays, probably their busiest time of the year. They had one person working the Avis counter! I had actually rented a car there yesterday and had to come back because it got a flat tire and had to be towed. After waiting an hour I finally got to the counter only to be told I had to wait until they could confirm that the car was back in their possession, even though they had made the arrangements for the car to be towed! At one point I asked to speak to a manager, but the manager never did come to speak to me. Shame on the manager, and shame on the company for not properly staffing their company! read more

At the time of writing this the overall Yelp rating is 2.5 stars which should scare virtually everyone away. I'm a semi regular traveler and fly into Oakland at the very least twice per year. My company arranges the booking but I am going to talk to our corporate travel booking agent and see if we can place our business elsewhere as this is about the third very poor experience in a row I've had. There is ZERO management presence at this location. No direction at all; like an Adam Sandler movie. Does Avis understand that this is an airport location? So all the customers they deal with have been herded around all day and don't want to stand in lines anymore. The customer just wants to get their vehicle and get to their destination. It's extremely annoying as a good customer to arrive and have only about 3 guests in front of you and the line simply takes what seems like an eternity. Cameron was the tall and younger guy working who earned them a second star. If not for Cameron they get one star. (you can't give a zero) Infuriating was the long bank of computers available and the lady sitting at one watching the line but NOT serving a customer. Just sitting there. Cameron was doing his best, trying to talk with his customers and trying to engage the people waiting in line but his company was vastly letting him down. I knew enough not to blame Cameron, he was really trying. The problem was, THE RENTAL CARS WERE NOT READY FOR CUSTOMER PICKUP!! In my industry, if you run out of what you are in business selling, we say "You are out of business." Avis was out of business and didn't know it. Something in their supply chain was not working. So even though there were just 2 other customers not being served in front of me along with the ones already at the counter my whole experience in line was about 25 minutes. That's the length of watching a sitcom. DEAR AVIS: WAKE UP! Do you have any regional management oversight? Do you have anyone who looks at consumer review websites like YELP? If you don't, why the heck not? And if you do, why in the heck do you allow one of your very busy sites to have a 2.5 rating? I hope to never have to give you our corporate business again but if I do return I hope to see that you have your act together and care about giving customers a quick and easy check out experience. Here is a quote I often use in my line of work from a fellow who new something about cars: "Employers don't pay the wages. Employers handle the money. Customers pay the wages."--Henry Ford Signed Sincerely, THE CUSTOMER romalley21@yahoo.com read more

Renters beware of scam returned a rental car recently at check-in they sat on car check fuel odometer body damage.week later sent a letter saying the car smell of smoke I am a non smoker .We need to set up a Class Action complaint stating once the car is checked in and given the ok every good. don't come back a week later claiming damages I can be contacted by Facebook Tay Woods read more