Had a great experience with Alamo at the Oakland airport especially by a wonderful employee by the…read morename of Kayla E. We had accidentally left our car seats at baggage claim and needed to pick them up and she allowed us to use a rental car seat to keep our child safe while we went back to airport to grab them. Child safety is of utmost importance and so is customer service and I greatly appreciate what she did for me and my family. Thank you so much Kayla E!

**Unacceptable Customer Service at Oakland Airport Location**…read more **Location: ** Alamo, 7600 Earhart Rd, Oakland, CA 94621 | Phone: (833) 659-1913 I booked a 3-day rental through Expedia for pickup at 11:00 PM on 6/18/2026. When I arrived, my card was declined for the minivan I wanted. The first agent--a guy--simply said "you can't use two credit cards" and walked away--he didn't offer a single alternative or solution despite knowing I urgently needed a car for my Joshua Tree trip. So, I had to find my own solution. I located a cheaper full-size Jeep Wrangler and went back to the counter with a new reservation. This is where the real problem started. Agent Kayla never properly processed my new Jeep reservation. She continued processing the minivan instead, which is why my card kept being declined. When I checked my card balance, I had more than enough money for the Jeep rental. I went back to her and showed her--my card clearly had sufficient funds. She then asked, "Did you have another reservation?" I said yes, under my husband's name, but I told her **multiple times** that my new reservation was for the **Jeep, not the minivan**. She wasn't paying attention. She never switched the reservation in the system. This wasn't a card issue--it was her failure to properly process my booking. We spent nearly 2 hours troubleshooting a problem that shouldn't have existed if she had simply listened and done her job correctly. She was dismissive, abrupt, and never once apologized for wasting our time. **Why this was so frustrating: ** Alamo's policy requires one card for the rental + $400 deposit hold. I understand the reason--they need to secure the deposit. But here's what made it inexcusable: I had a Capital One debit card with $5,000 available. Both agents rejected it outright without explanation. **Alamo's own policy says debit cards ARE accepted at airport locations** if you provide your return flight itinerary--but neither agent explained this nor asked if I had my flight confirmation. They just said "no" and refused to help problem-solve. Money is money. $5,000 is more than enough to cover a rental and deposit. Their inflexibility was unnecessary and unhelpful. **The core issues: ** - First agent refused to help find alternatives - Both agents rejected available debit card funds without explaining actual policy - Kayla failed to properly process the Jeep reservation despite being told multiple times - Poor attention to detail and lack of basic listening skills - Unprofessional, dismissive attitudes from both staff members - Nearly 2 hours wasted with my two younger children, arriving home to Bay Point at almost 2 AM If you work in customer service, you have one job: listen to customers and help them. These staff members failed at both. People deserve better, especially at major airport locations. Do better, or step aside for someone who will. These people had 0 manners and they are both adult! ~Ella

Shoutout to Gina she went above and beyond , was super nice and helpful. The car I reserved was not…read moreavailable so she upgraded me to this awesome Jeep and even comped the gas for the inconvenience. 11/10 would go back here again. Speedy pick up and speedy drop off. Everyone at the drop off area was super helpful and very friendly as well.

This Budget Car is run by a bunch of crooks! When we returned our car, we took all trash out of…read moreit, ect. It was only 2 of us. The car looked great. 2 weeks after getting home we received a letter saying they were charging us for $125, because there was dirt? WHAT? We called and they said there was nothing they could do about it. When we dropped it off at the airport location, we obviously interrupted the group of young men who were supposedly "working." We asked them a question and clearly they didnt want to be bothered. Then 2 weeks later we get a noticed they charged us an additional $125,? ARE YOU KIDDING ME?!! We travel frequently, and rent cars all the time. We will NEVER rent from Budget again!!! Lesson learned. Don't make the mistake of renting from them! READ ALL THE REVIEWS HERE SAYING THE SAME THING! THEY WERE CHARGED $125 ADDITIONAL CLEANING FEE! BBB needs to hear about this!

The enterprise Rent-A-Car agency at the Oakland Airport was a very efficient operation. Using the…read moreearly check-in feature, we were able to skip the wine at the counter and go directly to pick up our car in the lot. Personnel we're friendly and efficient. The car was a bit rough. The Toyota Corolla with only 13,000 miles, but the car had obviously been abused and used hard. The suspension needed replacing. Overall positive rental experience

I was asked to communicate with enterprise Customer Service on two occasions regarding their recent…read morefailure to have a car available to me despite by having a reservation. Despite contacting them twice, enterprise Customer Service has failed to respond. Typical behaviour from this company. I would recommend using a different rental car company.

4+ Really convenient rental car center associated with the Oakland Airport…read more There's a convenient shuttle that goes between this rental car center and the airport. It's not huge, so it's pretty easy to find which car rental company that you were looking for. Recently, I was working in the area and had to use this place a few times. I had no issues it's clean and there's a nice bathroom that you can use as well.

I rarely need a rental car when I come visit my Dad and brother monthly. Just Uber to the house and…read moreuse my Dad's car the whole trip. But this trip was a fun weekend with my husband - concert and hotel in SF so we rented a car. Very easy to catch the shuttle to the rental car center. My husband always has apps that make everything super fast and efficient. We were driving away in minutes.

The guy at the counter kept trying to upsell me on various options, which I understand is part of…read morehis job. However, he shouldn't question a guest after they decline. He suggested a larger car because the one I reserved wasn't ready at an extra cost. I told him to just give me the smaller car, but he ended up giving me the larger one anyway. Kudos to him for that! Car was clean and no issues. Unfortunately, I left my brand new hat in the car and returned within 15 minutes, but the hat was nowhere to be found. I would not recommend this place.

Absolutely horrible company to deal with. Our flight was delayed and we didn't get into the airport…read moreuntil after they closed. I called and let them know we were delayed, called them back the next morning to confirm I could come get a prepaid rental and they said oh it's expired sorry. Zero help zero anythin. Way to ruin a family trip

Great customer service, great vibe, great music plus super friendly. Today recommended this branch…read more Clean office and great taste of music

Friendly, fast, and problem solvers. Sorely understaffed but they are empowered to do what's best…read morefor customers.

My transactions here were pretty easy. I was working out of the East Bay for a few weeks in early…read more2026, so I use Hertz a few times recently. Since I'm pretty used to the procedure now, I do my booking online previously and picking up my car is pretty straightforward after getting a shuttle from the Oakland airport to the rental area. I haven't had any issues and the cars that I usually get assigned are pretty solid.

Horrible customer service. Asian lady working the front is just the worst. Rude and had attitude…read morethe entire time. Genuine stick up their ass.

One of the cheaper options or at least one of the brands that provide consistently affordable…read moreoptions as compared with the others. I was recently working in the area for over a month. When looking for different options, Dollar consistently was one of the more affordable options. The cars were always clean and relatively new if not really new. Since I was pretty used to renting cars and knew what I needed, I handled all the decisions and booking upfront. Once I got to the counter, the transaction experience is pretty straightforward.

DO NOT USE DOLLAR/Hertz…read more Show quoted text Dear Jayler L., I am still unable to secure the correct replacement vehicle. Despite being referred to Dollar, Hertz, and the Sonoma County Airport, I have yet to reach a resolution. Each time I call, I am told I am contacting the wrong department and am redirected elsewhere. This has been an incredibly frustrating experience. Please provide a direct solution or the specific contact information for someone who can finalize this vehicle swap immediately. Best regards, Michael Show quoted text Best regards, Michael On Fri, Apr 10, 2026, 5:49 PM Michael wrote: Dear Jayler L., I am still unable to secure the correct replacement vehicle. Despite being referred to Dollar, Hertz, and the Sonoma County Airport, I have yet to reach a resolution. Each time I call, I am told I am contacting the wrong department and am redirected elsewhere. This has been an incredibly frustrating experience. Please provide a direct solution or the specific contact information for someone who can finalize this vehicle swap immediately. Best regards, Michael On Fri, Apr 10, 2026, 4:45 PM Michael wrote: Dear Jayler L., I am in an unfamiliar area and do not have easy access to look up contact information online. Please provide the specific phone number for Emergency Roadside Service so I can call someone directly to secure the replacement vehicle I need. Best regards, Michael On Fri, Apr 10, 2026, 12:08 PM customerservice@dtag.com customerservice@dtag.com wrote: Dear Michael Kolosey, I hope this email finds you well. I appreciate the opportunity to review your concerns. I'm very sorry for the inconvenience and frustration this situation has caused and understand the urgency, especially given the time you've already spent attempting to resolve this. To ensure you are directed to the nearest available rental location with an appropriate replacement vehicle, please contact Emergency Roadside Service directly. They have real-time visibility into nearby locations and vehicle availability and can coordinate a swap at the closest possible location to you, including near Petaluma, California, if inventory permits. Emergency roadside service will be able to guide you immediately and help minimize any further delay. Thank you for your patience, and I sincerely apologize for the disruption to your plans. We appreciate your business with Dollar. Yours sincerely, Jayler L. Dollar Customer Services www.dollar.com

This is place is probably one of the shadiest unethical businesses I ever dealt with, I rented a…read morecar in sacramento and returned in Oakland the next day. I was 40 mins late past the 1 day contract. Normally when I rented with other companies they usually give you a grace period of 30 to 45 mins or worst case they charge like $20 late fee which is reasonable. This place charge $75! Unreal! All the staff weren't willing to help at all. I will never rent from this place again or any Avis brands. I learned my lesson. Rather pay a little extra to get enterprise or Alamo. They never nickel and dime and charge crazy fees. This place is horrible and the manager Sabeen was no help at all.

I had such a wonderful experience with Olivia at Avis! She was extremely helpful throughout the…read moreentire car rental process, and when I returned the car, she went above and beyond to help me with some issues I had. Olivia was incredibly kind, patient, and professional. Even when dealing with a difficult situation with my manager at day one , she remained calm, respectful, and handled everything with such grace. Her positive attitude and kindness truly changed my day. People like Olivia are rare, and I really appreciate the way she treated me and made me feel comfortable and taken care of. She is a wonderful representative of Avis and deserves to be recognized for her outstanding customer service!

Terrible experience. Price advertised was for a Rav 4 or similar SUV. Staff could care less. Gave…read moreus a Dodge Hornet instead. Literally the most miserable small car of all time. They even had a Rav 4 on the lot. I inquired but the staff said that was for premium customers! To add insult to injury the advertised price was before all the hidden rio-off fees. Delivery charge, convenience charge, airport tax. C'mon. Avoid at all costs

My brothers rented an automobile for my disabled handicapped sister to visit mom in Vegas at the…read morehospital (aneurysm) and on way the Aircondioner stop working and the check engine light came on. They called and they said they wanted him to drive 3 hours out of his way to change autos. He didn't feel comfortable driving that far wit our sister. Payless said the car was are responsibility. So they had them wait for nearly 3 hours for a tow truck. So the truck driver called on his way and said he was going to tow the car back to Fresno. He was going to leave my brother and sister and lady helper for my sister on the street with there luggage The whole time they thought they were bringing them another vehicle So my brother had to go to another rental place to rent another car. They did not care about my family. Customer service was terrible.