When did Alamo start having plainclothes ICE agents? The lady at the front desk was definitely a…read moreracist. She checked my passport--which I have never experienced at other Alamo or Enterprise locations--and claimed that my passport was expired. I told her that my passport doesn't expire for another eight years. Then she said my visa was expired. I told her at least three times that she might not be looking at the correct page and that I could help her find it, but she completely ignored me. After a while, she finally handed my passport back to me and told me to look for it myself. I found the correct page and showed it to her. She impatiently said, "You have too many visas." Later, because I didn't have a flight number, she kept delaying and refusing to rent me a car, even though I had just returned a car to Alamo at OAK without the flight number and showed her the receipt. Her colleague said, "Some international visitors steal cars or damage them, so we introduced this policy in the Bay Area in the past one or two weeks." I asked him to provide written documentation, but he refused, saying: 1. This is an internal document and cannot be shown to customers. 2. This is a Bay Area-only rule, and you won't find it on the official website. If this rule truly exists, why doesn't it appear in the terms and conditions during online reservation? That way, customers wouldn't waste their time coming here for nothing. As for the prejudice against international visitors, I don't believe international customers can take a car onto a plane and fly it back to our home countries. Please do not believe their response telling you to email customer service--I've already emailed them for a week and have received no reply at all.

We rented a small crossover for almost 2 weeks in CA and we were hoping for a Toyota or Honda, but…read moreall they had were Hyundais and Mitsubishi's. At least our plain underpowered Hyundai Venue got good gas mileage (not a car I would ever buy after this). It basically did the job, but when I returned the vehicle, I was handed a receipt which I noticed was for almost $60. I was told I agreed to a full tank of gas at $4.99 a gallon. However, I had completely filled the tank up 40 miles prior so I asked if that charge could be removed. I was assured I would be getting an email shortly or a text. They did email me a copy of the bill, but no refund. After I noticed the charge had not been removed for two days. I called Alamo and talked to an operator and they assured me it would be removed. Four days later and the charge is still there so I called again and was once again assured the charge would be removed and two days later it was. Keep in mind that both Alamo, National and other similar car rental agencies give you the option to return the car with a full tank or they will take care of it at two different price ranges. The best option is to return the car with a full tank of gas and make sure you state that during your time at the rental counter or you'll be dealing with this same scenario. I would rent from Alamo again, but I'd get this detail correct in future.

Fast break customer here. First car was not in the space assigned. Had to walk back to get a new…read morecar. 2nd car's service light came on saying oil needed. Finally able to leave after 3rd car assigned.

This place is the worst rental car I can say in Bay Area, CA. I usually rent from a competitor and…read morenever have this issues. They charge me $250 cleaning fees. I went Lake Tahoe snow trip and they said the car need detail wash. Dis the car need detail wash? no vacuum? yes. They just want to make I knew coming to this budget was going to be an issue. I have rented from San Jose and Milpitas area a numerous of times and never had any issues.

My husband and I have been Enterprise customers for many years now, as you can see I wrote a good…read morereview 8 years ago. We always try to rent from Enterprise and have had very good experiences at the Oakland airport for many years in the past. I just wanted to let you know that when I rented our car on Friday, our experience was not very good unfortunately. The lady checking us in Ty, was short and unfriendly when speaking to us. Our flight was delayed almost 3 hours, and when we arrived it was still before 5pm but she told us there were only two cars to choose from in our category. When looking inside the two cars, we noticed that they were not very nice or clean. I inquired about the next level up and she said the only way we could get it is to pay for an upgrade. Ty was very unfriendly and it was not a good experience when checking in. Ty's lack of customer service makes my husband and I question if we will have to choose another rental company in the future.

I always have the best service when I come to Oakland airport. Whomever manages the young ladies in…read morethe mornings at Enterprise Oakland Airport should be proud. Whenever they see folks walking up they come straight out of the office and the first thing that comes out of their mouths is good morning do you have reservations can can I help. I love it.

4+ Really convenient rental car center associated with the Oakland Airport…read more There's a convenient shuttle that goes between this rental car center and the airport. It's not huge, so it's pretty easy to find which car rental company that you were looking for. Recently, I was working in the area and had to use this place a few times. I had no issues it's clean and there's a nice bathroom that you can use as well.

I rarely need a rental car when I come visit my Dad and brother monthly. Just Uber to the house and…read moreuse my Dad's car the whole trip. But this trip was a fun weekend with my husband - concert and hotel in SF so we rented a car. Very easy to catch the shuttle to the rental car center. My husband always has apps that make everything super fast and efficient. We were driving away in minutes.

The guy at the counter kept trying to upsell me on various options, which I understand is part of…read morehis job. However, he shouldn't question a guest after they decline. He suggested a larger car because the one I reserved wasn't ready at an extra cost. I told him to just give me the smaller car, but he ended up giving me the larger one anyway. Kudos to him for that! Car was clean and no issues. Unfortunately, I left my brand new hat in the car and returned within 15 minutes, but the hat was nowhere to be found. I would not recommend this place.

The representative that handled my transaction was a liar and very untrustworthy. Said I needed…read moremore insurance and constantly tried to get me to upgrade.i ended up being charged on my credit card over $200 more for no damn reason.Fox rental car in Atlanta airport has scamming representatives so go to enterprise instead, then yelp forces me to give at least a one star when they don't deserve even that

Great customer service, great vibe, great music plus super friendly. Today recommended this branch…read more Clean office and great taste of music

Friendly, fast, and problem solvers. Sorely understaffed but they are empowered to do what's best…read morefor customers.

My transactions here were pretty easy. I was working out of the East Bay for a few weeks in early…read more2026, so I use Hertz a few times recently. Since I'm pretty used to the procedure now, I do my booking online previously and picking up my car is pretty straightforward after getting a shuttle from the Oakland airport to the rental area. I haven't had any issues and the cars that I usually get assigned are pretty solid.

May 16, 2026, Saturday, about 12:00 noontime. I went to Hertz Oakland Airport to replace the rented…read morecar cause it's flashing check engine oil. The customer service named Debra was so rude. She told me that my rent is already due and I cannot go out and bring what I am already using. I called my insurance to confirm if my rental use is already over. I still have 20 more days. State Farm agent wanted to talk to her but she refused and said she was too busy and she didn't want to talk. I told her if I can talk to the manager- she refused. Thanks to her co worker who helped me get the attention of the manager. If she has problem she should not bring it to work most especially she is dealing with customers. No matter what she should help the customer to the best of her ability. Attention Hertz management check the character/attitude of your customer service staff.

One of the cheaper options or at least one of the brands that provide consistently affordable…read moreoptions as compared with the others. I was recently working in the area for over a month. When looking for different options, Dollar consistently was one of the more affordable options. The cars were always clean and relatively new if not really new. Since I was pretty used to renting cars and knew what I needed, I handled all the decisions and booking upfront. Once I got to the counter, the transaction experience is pretty straightforward.

DO NOT USE DOLLAR/Hertz…read more Show quoted text Dear Jayler L., I am still unable to secure the correct replacement vehicle. Despite being referred to Dollar, Hertz, and the Sonoma County Airport, I have yet to reach a resolution. Each time I call, I am told I am contacting the wrong department and am redirected elsewhere. This has been an incredibly frustrating experience. Please provide a direct solution or the specific contact information for someone who can finalize this vehicle swap immediately. Best regards, Michael Show quoted text Best regards, Michael On Fri, Apr 10, 2026, 5:49 PM Michael wrote: Dear Jayler L., I am still unable to secure the correct replacement vehicle. Despite being referred to Dollar, Hertz, and the Sonoma County Airport, I have yet to reach a resolution. Each time I call, I am told I am contacting the wrong department and am redirected elsewhere. This has been an incredibly frustrating experience. Please provide a direct solution or the specific contact information for someone who can finalize this vehicle swap immediately. Best regards, Michael On Fri, Apr 10, 2026, 4:45 PM Michael wrote: Dear Jayler L., I am in an unfamiliar area and do not have easy access to look up contact information online. Please provide the specific phone number for Emergency Roadside Service so I can call someone directly to secure the replacement vehicle I need. Best regards, Michael On Fri, Apr 10, 2026, 12:08 PM customerservice@dtag.com customerservice@dtag.com wrote: Dear Michael Kolosey, I hope this email finds you well. I appreciate the opportunity to review your concerns. I'm very sorry for the inconvenience and frustration this situation has caused and understand the urgency, especially given the time you've already spent attempting to resolve this. To ensure you are directed to the nearest available rental location with an appropriate replacement vehicle, please contact Emergency Roadside Service directly. They have real-time visibility into nearby locations and vehicle availability and can coordinate a swap at the closest possible location to you, including near Petaluma, California, if inventory permits. Emergency roadside service will be able to guide you immediately and help minimize any further delay. Thank you for your patience, and I sincerely apologize for the disruption to your plans. We appreciate your business with Dollar. Yours sincerely, Jayler L. Dollar Customer Services www.dollar.com

BIG "THUMBS UP" to the staff at Oakland Airport. They have CONSISTENTLY given good Customer…read moreService over the years and do their best to accommodate changes, fix problems, etc. I've used Avis a lot all around the country, and this is one of the best locations, especially in terms of convenience and service.

Would provide a zero star rating if I could! Never renting with Avis again! I typically rent with…read moreEnterprise but only rented with them because it was a bit cheaper and my credit card offered a special "preferred" membership to Avis but it wasn't worth it at all. When I got to the counter the First Gentlemen who helped me was friendly and nice, but directed me to the outside kiosk because I was a "preferred member" and didn't need to wait (even though we had already waited 10-15 minutes). The lady at this kiosk counter was a lot less pleasant and condescending in her communication with us but I've worked in customer service so just brushed it off as her having a bad day. But definitely didn't feel like a "preferred member" in that transaction. We rented the car for 2 weeks for a road trip. I rent cars often, both in the area and when I travel which is fairly often, but have never had an experience returning my car and being charged an obscene amount of money for them to vacuum the car after use. They charged me $250 for "excessive cleaning fees" for a little bit of dirt in the car. I've rented from competitors such as Enterprise and went on camping trips that actually elicited having a lot of dirt in the car from all our gear and was never charged an excessive cleaning fee ever! I called customer service and they were able to reduce the charge by $125. This is better than nothing but I honestly could've gone to the local car wash and vacuumed it for less than $2.00! What a scam. I looked online under reviews and general searches about Avis and Oakland airport Avis came up quite a lot with similar "excessive cleaning" charge claims. They should really be suggested to the better business bureau at this point. Point blank never using this company again or their partners (budget, Payless, etc). This is a terrible company and I will continue to go to Enterpise for all my car rental needs. 0/100 will not recommend to anyone I know.

Absolutely horrible experience…read more I rented a car for a few hours and returned it in perfect condition. Then they charged me $250 for a "cleaning fee" even though they said everything looked good when I returned the car The staff at the front desk was also very rude

Super easy car rental at the Oakland Airport…read more Catch the shuttle to the car rental center and pick up your car. Note: Either buy the unlimited toll pass for $12 a day or make sure to register your CC to pay for your tolls.