This has been about my 4th time renting here and I had not written a review as of yet. We take…read morefrequent Road trips, and if we have more than 4 passengers; we always rent a Suv for a comfortable ride. The staff is always friendly and have picked me up before when getting the car rental. The cars / Suvs we rent are always spacious and have always meet and always exceed my expectations. The check in and drop off process is always seamless and quick. If I had a gripe or even a little complaint; is that the last pick up it was left no to little gas upon picking up Suv. I had put a little more than 1/2 tank when I dropped off because I did not want the next potential renter to put gas in the car right off the lot. Otherwise, the last car rental was the perfect size and it accommodated our trip perfectly.

Please avoid this rent a car the car is full with smell i took twice but both times and both car…read morehas weed smell and my total was 1146$ but they charge me 1265$ the reason is because they making excuses they didn't told me to bring the car back on sunday and put the key in box but i came two times on sunday and aslo I called them and overall they said no we dont need to tell you about please make sure when you make reservations about the price for them its easy to do scam with people avoid this

We needed a rental for a couple of weeks while our car got repaired. They seem to be always in…read moreshortage of cars. We ended up with an electric Kia. We preferred a Tesla and they did have some on the lot but we couldn't get one since they seemed to be already reserved. The place has an hour break during the day. It seems like all employees leave and come back at the same time. We arrived at the time they said they would reopen but they took 20 more minutes to come back and the parking lot was filling up with people waiting for them. Perhaps, an alternate lunch time would help the place be open and costumer service would be better.

I thought they were very helpful and got my a nice rental and had excellent service. Not sure why…read morethere were some bad reviews.

We were very happy and impressed with the service here My…read morehusband had been in a car accident that was not his fault. At first we thought his truck was totaled- but apparently it could be repaired Our insurance took care of everything at enterprise Everything was user friendly here- everyone we met was very helpful and friendly They were happy to extend the rental when hubby's truck was not ready when expected Next time we need a rental we will immediately think of enterprise. As well as recommend this company to friends Our rental had very few miles on it and was in wonderful condition

I was sent here by Future Hyundai of Concord because my SUV was having some issues. They paid for…read moreme to gave a rental. I came here on 3/12 in the morning. I was provided a Elantra vehicle that smelled like nothing but cigarettes all through it. I thought I was bugging aboyt the smell because they have a no smoking signage posted on the dashboard. I only needed the vehicle until Saturday (So I thought).. and I drove away. I never would have imagined that they would give me a vehicle like that, so I did not stress it at that time. However, my wife came home on Saturday and got into the vehicle and she instantly complained about the cigarette smell. Neither of us smoke, so it hit hard. Also, she was pissed because U gave asthma and she did not like the fact that I had been driving around in this vehicle since Thursday. On Saturday, Hyundai decided that they needed more time past Saturday, so they extended the rental. Unfortunately, I texted at 8 am (Not realizing that they open at 9 am) to discuss the extension and cigarette smell. I wanted to exchange the vehicle. No one ever texted me back btw. Unfortunately, I did not get here until 3pm and they closed at 1pm. I had to keep the vehicle until Monday 3/16. Today is Monday and I came them this morning. The rep who answered sounded like he needed to go home because he was not warm nor welcoming. I told him about the cigarette smell and my asthma. I told him that I should not have been given that vehicle. His response was "Are you afraid that you will be charged for it?". Really.. that was his last warmest and understanding response. That truly made me feel not cared for which was what I felt when they gave me this vehicle. It looked best up on the outside and with a full embodied cigarette smell. I felt highly offended, disrespected and ignored. I told him that I would be there by 3:30pm to exchange the vehicle. Honestly, all those that i dealt with on Thursday were white males. I feel that they did not care about me because I'm a black female and Hyundai was footing the bill. When I was there on Thursday, I explained everything I was experiencing with Hyundai messing up my vehicle twice. I deserved some empathy. I was able to speak to a manager, Dillan (Sorry if I misspelled your name). He was kind and understanding. He asked me to explain what happened from Thursday to today. I did. He provided me with a distant vehicle (Much more up to date), clean with hardly any scratches on the outside (Unlike the other one) and it was CLEAN inside (No smell, except their usual nice rental smell). He gave me a full tank of gas for what I experienced he wanted to offer more, but I was not fitting the bill. He was very apologetic and stated that he would indeed look into everything even those that were supposed to have put a smoking vehicle into a different section so it was not given to any client until cleaned throughly. I appreciated that. However, I informed him that they were going to get 2 stars for my review and that I write reviews for both Google and Yelp (Elite & All-Star status). I told them that a custumer should feel great with service from the very beginning. Not when issues arise. I told him that his employees did an awful job with me. This should not have happened to me at all.

The front customer service asian short lady was very unprofessional. I had told her the make and…read moremodel of the car I wanted to rent and she asked sir I need the exact car model which I had told her already after that I thought to just go somewhere else. She needs to be removed and replaced with another person

Rented a RAV4 on March 16 through March 23. I had no problem with the front desk lady. She was very…read morehelpful and nice. She even adjusted the price for additional driver. I give her a good rating. The problem is with the vehicle. To start with I saw a huge tear like on the driver floor mats. I thought it's already on file as the rip looked filthy and old. Now I get a letter saying that they are charging me for the repairs and of course their customer service number is useless. Also from the day I rented till I returned, the tires were always on low pressure. So I thought I will get an exchange of the vehicle and the person at the office says that I have to just fill up the air to which I had to do it every day until I returned. It's the way he told me was as if I have not seen or done this with my own vehicle. This is gonna be my last time with AVIS of Concord, CA. Car rating is 0 Maintenance of car is 0 Company Customer service is 0

I should have read the reviews before going here…read more.. Rented a car and the bumper was slightly detached which I did not notice so I called to confirm I hadn't done this by mistake. Nope - they knew about the issue and rented it to me anyways. While driving down the 5, the bumper nearly detaches completely and I have to pull over and duct tape it to finish my drive. They've somehow decided I'm liable for "damage" and trying to charge me $1200 for this incident. They didn't get this many 1 star reviews for nothing.

So unprofessional!!!!!! I reserved a truck, that they didn't have but no one called me to tell me…read more I came from Martinez and a call would have been the right thing to do. Her excuse was she was busy. She was very pushy trying to get me to rent a van that was obviously too small for what I was moving since I did reserve a '20' foot truck and when I say no that's too small she begins to tell me about a stolen truck someone left there with the keys. I don't know why she would even offer a stolen truck?!?!?! Waste of time waste of gas and the lady at the front desk was so unprofessional I don't know how she is even working there. I would not recommend.

Thrifty car rental is taking advantage of the covid-19 crisis to screw customers…read more Rather than allowing us to cancel a reservation they claim that the contract states no refund. Even when the health department has ordered a "shelter in place" Do your best to avoid this company. Any company that would do this is not worth your time or money. Apparently they will do whatever they can to take your money in a crisis. I imagine that they are the type of company that sets up a bar outside an AA meeting.

Thank you to Andrew, Victor, Mariah and .... Other-finance-manger-who's-name-I-cannot-remember!…read more Even with the technical difficulties, Andrew was patient, kind, explained everything in detail. Andrew also answered my hundreds of questions before I purchased a car with them. Victor also explained quite a bit and showed me quite a few cars. I appreciate everyone's help! You made car buying less scary. Chick-fil-a? X2

Buying a used car from Enterprise is a seamless process. Hats off to the exemplary Terry Thomas,…read moresalesman extraordinaire. Terry explained all of my options to me (I chose the window damage option) and Leon even beat the interest rate on the loan I had gotten approved for.

Had to go here unexpectedly after someone rear-ended my car and it had to get repaired at a nearby…read moreautobody shop. I can't say enough good things about the service that I got from Hanah at pickup and again over a week later at drop-off. She made the process very smooth and quick, and I was on my way in no time both visits. She and the other staff I interacted with were all very friendly and professional, and they seemed to enjoy their jobs, which is becoming rarer and rarer these days. I did not need another headache after getting my car crashed into, and I have to say, I was very pleasantly surprised with how easy these fine folks made my unplanned rental experience.

Rented Full Size SUV when the grandkids come visit for Spring Break…read more Expedition & Wagoneer were my last two models. Both were new - low mileage. Great staff - reached out for confirmation and also checked in within the rental period. Easy after hour drop box too!

My family only has one car and this Avis location is convenient and the manager Mimi is wonderful…read more She's personable and so quick. It gets so busy there and she's just on top of everything. I highly recommend this Avis location if you are in need of an extra car OR two!

Overcharged for one day: Returned my rental on time (have proof) but they closed my rental…read moreagreement 20 minutes after I returned the car. Got charged for an extra day of liability insurance and support refuses to help and rental location is not picking up the phone. Would not recommend this place.

I reserved my rental car so I could pick it up the morning I was dropping off my Tesla. Joey and…read moreGriffen exceeded my expectations during the process. They corrected some issues that were not completed when I setup the rental car reservation. They were very kind and patient while I figured out what I wanted to do. They made me feel like they cared about me. Excellent customer service. I am an older man and I appreciate the respect they showed me. I highly recommend them if you need a rental car. It is so nice in today's age of rushing and attitude to find a customer service team who make car rental so pleasant and genuinely care about their customers. Thank you Joey and Griffen!!

Enterprise made the rental process incredibly easy from start to finish. The staff was friendly,…read moreprofessional, and had the car ready right on time. Great customer service and a smooth overall experience -- would definitely rent from them again.