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Enterprise Rent-A-Car

4.0 (65 reviews)
Closed Closed
Updated 2 weeks ago

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3 months ago

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15 days ago

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1 year ago

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2 years ago

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1 year ago

Friendly and quick service. No pushing for upgrades or trying to upsell things which is such a breath of fresh air.

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4 years ago

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3 years ago

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3 years ago

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6 years ago

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9 years ago

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9 years ago

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7 years ago

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6 years ago

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7 years ago

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11 years ago

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10 years ago

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11 years ago

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8 years ago

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7 years ago

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12 years ago

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8 years ago

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8 years ago

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13 years ago

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8 years ago

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9 years ago

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12 years ago

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9 years ago

Great operation. They're very accommodating. We had an issue with one of the rentals and it was corrected quickly.

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10 years ago

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7 years ago

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11 years ago

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11 years ago

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10 years ago

I rent from Enterprise almost weekly. Ronnie and the staff quickly get me in and out in a very professional and personal way.

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13 years ago

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11 years ago

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11 years ago

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15 years ago

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8 years ago

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11 years ago

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15 years ago

Oustanding service, more than willing to work with you and follow up. Over a year now, consistently happy with their customer service.

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13 years ago

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Ask the Community - Enterprise Rent-A-Car

Review Highlights - Enterprise Rent-A-Car

This location was great for Colleen's exceptional, effective and expedient customer service.

Mentioned in 6 reviews

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Update: Within hours of filing a complaint with the BBB, Jamie from Orinda Motors reached out. I…read moreexplained what happened and that Francisco had never gotten back to me about a refund. Jamie explained that he would discuss with management and a few days later, called back to offer a $705 refund, which included the cost of the diagnostic test and partial dismantle of engine. I much appreciate the refund and Jamie's professionalism. It's too bad I had to reach out to BBB and BAR for a resolution, but it's the squeaky wheel that gets the oil.

I came here when I was in a rush - a decision I regret and will never make again. My car needed a…read morenew battery, which is simple enough, but it ended up costing me $800! Afterwards I called my usual mechanic, who said it would have cost $300, and the dealer, who quoted me $600. The staff at Orinda Motors were not sympathetic, saying that they charge extremely high labor ($260 / hr) because they can. They also inflate the bill by working slowly and doing unnecessary diagnostic work. What concerns me most is that I left feeling taken advantage of. As a mother of three who needed to get moving again, I felt they prioritized profit over fairness.

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