I reserved my rental car so I could pick it up the morning I was dropping off my Tesla. Joey and Griffen exceeded my expectations during the process. They corrected some issues that were not completed when I setup the rental car reservation. They were very kind and patient while I figured out what I wanted to do. They made me feel like they cared about me. Excellent customer service. I am an older man and I appreciate the respect they showed me. I highly recommend them if you need a rental car. It is so nice in today's age of rushing and attitude to find a customer service team who make car rental so pleasant and genuinely care about their customers. Thank you Joey and Griffen!! read more

Enterprise made the rental process incredibly easy from start to finish. The staff was friendly, professional, and had the car ready right on time. Great customer service and a smooth overall experience -- would definitely rent from them again. read more

I loved my experience with Enterprise. And let me say that Daniel is such a professional guy! I came in as my insurance at me up with a rental as my apartment complex totally screwed up the back end of my new Tesla, but that's for another review. I was dropping my car at a body shop in Lafayette and walked over to Enterprise--they did offer to pick me up, I just wanted to walk--and they are so nice!!! I came is and Daniel helped me. He put me in this crazy red monster of a Challenger (which I had so much fun in) while my Tesla was being repaired. What a change from my electric car... Anyway, they were so kind and courteous, I thank Enterprise and highly recommend. read more

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Good experience. Kind and helpful front desk staff, responsive to phone calls and questions. Almost an empty building and not a huge selection of cars in house but they seem to transfer cars from other locations all the time. Good clarity on policies. Cars clean, in good condition, sanitized and smooth driving. read more

Friendly and quick service. No pushing for upgrades or trying to upsell things which is such a breath of fresh air.

This is a great location, but they are currently closed, as of February 2022. I was sent to the location in Oakland or Walnut Creek. Would be great if they can reopen soon! read more

Enterprise in Lafayette was the best car rental experience I've ever had. Marcy Zamora helped me and was so quick and friendly. She was also super patient when I was trying to decide between two cars and also was really accommodating and kind about a last-minute change I needed to make. In a world where most car rental places are unfriendly, and impersonal this one really stands out as an exception. Thank you in particular to Marcy! read more

Had to rent a car cause my car was in the shop. They were quick and efficient. No issues renting or returning. They even took me back to the repair shop after I dropped off the rental to pick up my car. read more

As easy as you want it to be. Zero complaints. No line, this location is SO small, I highly recommend choosing it if you have options between local locations! read more

Could not agree more with the rest of the reviews, Mario and the team here are spot on... friendly, fast, efficient, and courteous! The best part, is the pick up and drop off! Mario went above and beyond to support us. We had left with a Hyundai and came back later in the day for Chevrolet as the Hyundai wasn't powerful enough to change lanes quickly and we were worried that it might be dangerous since we were driving to LA. Mario was ready for us and we were able to switch cars in less than 10 minutes. Props to Mario! The only problem is that their fleet of car is quite limited...I believe this location has about 150-200 cars as compared to the Walnut Creek's Enterprise's fleet of ~500. Hence, switching cars or picking cars may be quite slim as they are always busy. read more

I've taken advantage of the Enterprise weekend special for years, all over the Bay Area. I recently relocated to Lafayette, and now have pleasure to work with this location. Mario, and the rest of the team here are spot on... friendly, fast, efficient, and courteous! See you this weekend Enterprise Lafayette.. read more

I was refused service, even though my city's Enterprise didn't have ANY CARs that day. I cannot believe that Enterprise left me car-less due to a policy that they won't rent to a person that lives in another (closeby) town. I explained to them that my car was in the shop and my city's Enterprise didn't have any cars to rent and the man at me YELLED at me, made me feel unwelcomed and said "that's THEIR PROBLEM!" What happened to teamwork and helping your neighbor? I bet you wouldn't want to be left stranded one day and treated as if I was illegal alien!!! read more

This location is the best. I highly recommend this location to everyone looking for rental car. Great service and great experience with the car for our road trip. read more

After having my car deemed a total loss and dealing with a ton of stress I showed up to enterprise Rent-A-Car to pick up my rental vehicle. The staff here was very helpful and got me in my vehicle in a matter of minutes. There was no messing around it was straight to the point. I'd like to especially thank Rachel for going above and beyond and checking up on me through out my total loss process. I would definitely recommend this rental company location. Thank you Rachel! You're a doll. read more

My parents' car has been starting to act up, so we've basically been using my little 'ole PT Cruiser to get around. This works well enough on weekdays because I take BART to work, but not on weekends. Last Friday, I tried to look at the negotiated rates that my company has with Hertz, and it seemed like $80 was what I'd have to cough up for a Friday evening through Monday morning rental. It's not an absolutely terrible rate, but I figured it wouldn't hurt to shop around a little more. I am sooo glad that I did. I checked Enterprise's website and saw that they had a 100 miles/day weekend special that started at $9.99/day. Not every Enterprise location participates in this special, but luckily for me, the Lafayette location was participating, and it's actually the closest one to my house. I made a reservation to pick-up an economy car at 5:30 PM, and within an hour, I received a call from someone at the Lafayette location to confirm. I would highly encourage people to use the online reservation system because it really speeds up the rental checkout process. When I arrived in Lafayette at 5:30, all I had to do was give them my confirmation number and name, my driver's license, and a credit card. (Note: The name on the credit card must match that of the driver's license. If there are two of you, you can't have one person give their license and another their credit card.) The manager at this location is really friendly and very knowledgeable. I've been to other locations where they do a walk around to check for damage, have you initial and sign a few blanks, and then let you go. At this location, he actually took the time to show us some of the Nissan Juke's features (i.e. how to adjust the seat, the level to open the gas tank, etc.). Dropping off the car on the following Monday morning was also a breeze. Not only that, but they were able to give me a ride to the Lafayette BART even though I had forgotten to give them advanced notice. All in all, I paid $32.52 for the weekend (much better than Hertz!), and would highly recommend this Enterprise location. read more

So awesome! Katy was faced with 5 customer and never lost her cool! She was peppy, smiling, and quick with service instead of excuses. Even though there was what seemed like a huge line I feel like I was in and out in about 10 mins. I would highly recommend renting with Katy and I will most definitely rent here again. She is a shining example of what it means to go above and beyond! read more

I've used Enterprise a ton over the last several years. (Via Costco) This Lafayette location was outstanding! Casey (KC?) took great care of my family and I, I couldn't have asked for anything more, wonderful customer service. He had several choices for us and let my daughter age 12 choose the car. Only reason I gave 4 stars in lieu of 5 was that the hours are on the light side. They do have an after hours drop off key box but would like to see them open for a few hours on Sunday and a little longer on Saturday. I will absolutely use them again. read more

Their customer service is amazing! I usually pick up rental cars at the airport with no explanation on how to open the gas tank where it is etc. that was all explained to me before taking the car from this office. Also an issue with my reservation was handled with such kindness and professionalism I have never experienced from a rental car company. read more

I've experienced lovely customer service with Rachael. She's been curteous, helpful, and professional. My only concern is when there's only one employee for what seems like a fairly busy location. Not only from a customer service standpoint, but as someone who's worked with low staffing before -- it's hard to get breaks and lunches that way. Otherwise, great service in general! read more

I've used enterprise alot over the years. This particular location was outstanding. Megan took great care of me, I couldn't have asked for anything more, wonderful customer service. They sell cars too, no haggling, they do trade ins. They accommodated me within hours and even had a shuttle pick me up and drop me off. I will absolutely return, give them a try read more

Been coming here to this location for about 2 years. This crew is super super helpful. I will metinoned their names, Andrew and Colleen. I just totally love this place, very convenient and easy to make a reservation with no hassle . I really appreciate them for assisting me and they also provide transportation when you pick up the car. They go the extra mile !! read more

Renting a car is usually mundane, but the staff here make this a pleasurable experience. We're visitors from Maui and Colleen has provided both my wife and me on separate occasions, with exceptional helpfulness, efficiency and outstanding customer service. read more

I have rented here before with excellent customer service. This time not so well. They didn't want my debit card, even though I had rented here before with no trouble, they could not pick me up in a timely fashion from Lafayette Auto Repair (A less than 2 minute drive), the new manager was bad mouthing the old manager who I had great service with. It is bad business etiquette to bad mouth other employees or ex employees. It is less than professional. The 2 stars is the car was clean and the new manager called me after 5PM to ensure everything was okay. read more

Great costumer service Luke was great on helping us when my boyfriends car broke down in the middle of the freeway at 10am on highway 242 and he needed a car right away to get to work. Colleen AMAZING customer service, so friendly on the phone. Thank you guy so much. The Juarez couple :) read more

The manager, Mario, is The Best! He always goes above and beyond for the customers. He has strong business acumen to improve upon a great team, and at the same time he has a ton of human kindness! Make his day and be nice to him, he certainly deserves it! read more

Car was alright, customer service was awful. I expected a lot more considering the neighborhood and all the other good reviews, but looks were deceiving. I placed an reservation a good 4 days before the actual date to give them enough time to prepare a car but for some reason that seemed to be too much instruction for the manager to process. When I went to pick up the vehicle the manager shows me a Town and Country and asks me to take that car rather than the econo car that I asked for. But that didn't bother me as much as the unnecessary questions that were asked to me when he was about to hand over the keys. Asked specific questions about my employment and my insurance which I didn't bother to bring cause those are things not normally asked when you rent a car. Other questions were asked before I could leave that made me feel like I was being interrogated rather than renting a car. I was planning on extending my rental due to need, but it won't be with this place. I don't know if it was me or if it was an off day, but if you want to rent from someone who's like a prying relative........ rent here but if you don't go somewhere else. read more

Great operation. They're very accommodating. We had an issue with one of the rentals and it was corrected quickly.

Enterprise Lafayette just lost my business. I don't own a car so I've been renting from them for years, and always had a great experience until management changed. First, they never have cars anymore. This was never an issue under previous management when I'd always arrive with great cars to choose from. Now every time I rent from them they either do not have any cars at all(!) or only have one car available, never in the category I reserved. I don't how this is possible when I always reserve weeks in advance. This time it was an older Chevy Impala that reminded me of a sketchy old man's car. I had reserved an Economy and an Impala is Full Size. I asked if there was anything else and of course the answer was no. So, renting from them usually requires a drive over to the Walnut Creek location (see below), where they have lots of cars available and numerous competent individuals to help you. If anything, this is just advertising to Lafayette clients how much better the WC location is and how we should all transfer our business there. Second, their driver should not be driving. He's a nice old man, but he is an unsafe driver and a liability to the company. I narrowly avoided a major car accident when he was driving me to the Walnut Creek location. He blatantly ran a red light (not a light that just changed from yellow to red, but a solid red). We approached the intersection at full speed while perpendicular cars also accelerated toward the intersection. My fight-or-flight kicked in and I screamed bloody murder. He slammed on the breaks and we came to a screeching halt in the middle of the intersection just in the nick of time and I sustained major whiplash. His words, as to why we almost died? "I was talking to you." Besides that I had yet to say a word to him since getting in the car, if you are not capable of talking to someone while driving than you should not be a driver. If you are not capable of driving without running solid red lights then you should not be a driver. I was nauseous all morning after almost crashing, and my neck and upper back/shoulder have been sore since (4 days). It was also not the only poor driving I've experienced with him over the years. Today, when I dropped the car off and requested a ride from anyone other than the same man, they did not even ask why, leading me to believe there have been other complaints as well. To top it all off, they decided to charge me about $1 more than what was on my reservation for no reason. When I pointed this out, the woman's reply was "it's been doing this for months and I don't know why!" Hm... if you arbitrarily charge every customer $1 more for months, it probably adds up, and where is that money going? Into what account or whose pocket? Or, if it's truly an error why not either honor the price on our reservation confirmation or get the issue fixed? My suggestions for Enterprise Lafayette: If someone reserves an Economy car 2 weeks in advance, have an Economy car available for them when they show up. I understand people return cars late, but that's a ceaseless aspect of the business you're in and you just have to accommodate that. If you're not planning on having any car inventory, then at least have a dependable driver on staff to get people safely to another Enterprise location. I have a 2 week reservation with Lafayette Enterprise over the holidays that I am cancelling. I will never use this branch again, and will warn everyone I know about it, especially about their driver who could've cost me my life. In the future, I'll save a few painful steps and go straight to Walnut Creek. read more

This was the easiest and quickest car rental experience! They picked me up from the repair shop down the street and got me in a car within minutes. Took care of everything on my lunch break. Manny was great to work with, and went above and beyond. Will definitely be a return customer! read more

Good location for people who live in Lamorinda. I've rented from enterprise locations all over the country - including this location twice prior. The hours plain stink on the weekend, but whatever. The bad part was - they gave me a car with the gas light on. Really? I have to rent a car, then immediately stop at the gas station. Very poor service on that end. read more

Enterprise has, overall as a company, have been exceptional. This location was great for Colleen's exceptional, effective and expedient customer service. Two major factors make up this five star rating. #1, the car they provided me was superb and I was very satisfied with it. I rented it for a trip to down the coast and having that car made that trip that much better; and #2 although I overstepped one part of the agreement I entered when renting, Colleen was cool and understanding... without much as a second thought she just gave me the benefit of the doubt and sided with me on it. The issue was arbitrary contract stuff that they could have stuck to me, but they were cool about it. No harm no fowl wad their approach. Overall good. Thank you. read more

I rent from Enterprise almost weekly. Ronnie and the staff quickly get me in and out in a very professional and personal way.

Worst timing ever. After driving back and forth to provide paperwork even after renting from them a week earlier caused the major delays and unable to provide services to our clients. Should have stayed with hertz but went by reviews and am extremely disappointed. Maybe if the staff was ready at opening and not waiting for the owner to answer questions there wouldn't have been so many people waiting. Had considered a purchase but if the sales is as sloppy as rental then ill pass on the headache. read more

One person working and 4 people in line? This location is poorly staffed and slow. Don't rent a car here if you can't afford to wait 30 minutes. read more

It's convenient to have one right on Lafayette for locals and because they don't stock too many cars, it's always a surprise what you get. F150? The people are nice and fast. They were able to add some advice with the insurance agency. Tip, they usually don't drop off in walnut creek, so just check in before you return the car if your collision repair is in walnut creek. Got almost 3 weeks to learn to appreciate my American muscle car rental and be really cool. read more

Excellent service. We rent a car every weekend as a part of our arsenal of recession-busting tactics, and we have never once been disappointed by the quality and professionalism that this office exudes. Top notch salespeople, somebody should seriously headhunt this guy Jared for a high end customer service/sales position--he just 'makes' this office. read more

I've rented cars from these folks many times. And every time they've been incredibly understaffed. But the workers are always lovely and it's convenient so I keep going back. BUT... Couple weeks ago I was 1 of 6 people in line with only one person working the counter. Poor Colleen was as gracious as possible, but seriously?!? Finally got my rental. Had a ton of air "freshener" so I rolled down the windows and drove. 90 degrees, rolled up windows and parked. For 2 hours. Got back in car and it smelled so strong of cigarette smoke it literally made me ill. Needed to keep it for 2 days. Returned it, complained harshly to Colleen. She comped the 2 days!! She was so professional! So, bottom line, don't drive off their lot if the car has "scent" sprayed in it. Unless you're going to smoke too, in which case you are a creep and I hope your deposit is retained. Colleen, you rock! read more

The whole experience was great! My car died on a Sunday and there was no time to figure it out. I went online and reserved a car from Enterprise in Lafayette, CA. I could only hope there would be a car available when I walked in the next morning. I was heading to a business meeting that day! I was met with a good morning and a great car was waiting for me. I was really impressed with everyone in the office. The car was fun to drive as well. Thank you so much for making the whole transaction so easy and for being very reliable. read more

Oustanding service, more than willing to work with you and follow up. Over a year now, consistently happy with their customer service.

Thank you so much! The website was easy to navigate through and I received that car that I wanted. The vehicle was clean and worked out great! Office staff;Adam, Jonas, Shania and John were extremely helpful and friendly.Nice know a convenient and reliable car rental in the East Bay! read more