My family only has one car and this Avis location is convenient and the manager Mimi is wonderful. She's personable and so quick. It gets so busy there and she's just on top of everything. I highly recommend this Avis location if you are in need of an extra car OR two! read more

Overcharged for one day: Returned my rental on time (have proof) but they closed my rental agreement 20 minutes after I returned the car. Got charged for an extra day of liability insurance and support refuses to help and rental location is not picking up the phone. Would not recommend this place. read more

Mimi was Awesome! She provided better rate including full CDW and liability coverage than next door car rental. They have all vehicles available for the weekend. For sure we will be renting at this place. read more

Do not rent a car from these people! I reserved a vehicle through my Costco travel app. When I got there to pick it up, they charged me $200.00 more than what was quoted to me. When I asked the woman at the front desk , she stated plainly "security deposit". At which time I asked if that would be refunded once I returned the vehicle. She stated it would. No where in my paperwork did it say anything about a security deposit; I reluctantly agreed. I returned the vehicle on time, with a full tank of gas two days ago. The $200.00 has still not been refunded. I called today and they told me that it can take up to two weeks! TWO WEEKS!!!! I told them this was unacceptable, that this was not communicated to me.. they said there was nothing they could do. Looks like now I'll have to dispute it with my bank. read more

This company is a scam, they offer rentals at a time when they are closed. No refunds granted and very rude customer service. read more

Avis Rent A Car - Reservation - Car Rental Near Me - Walnut Creek, California

Very bad service do not explain for exchange car with in 2 hours you have to pay for both of them when I call to complain about it they were worst this is our policy never rent car from them read more

My car rental is Very Excellent! Brand New Chevrolet Malibu. Smells good as new. Clean inside! Minor scratches. But important thing is driving a car with no issues or repairs needed is Fabulous Auto! Go rent the Malibu! It runs perfectly fine.... read more

This is a fun, small tiny rental car great for locals. I'd like taking the managers special and seeing what's up next. Lots of variety.

Over a 12 year span, I rented cars from Mimi every two weeks to drive up to Mendocino. First, when she handled the San Ramon office, and then followed her to Walnut Creek. Never had any issues during those 12 years. She was always courteous, friendly and professional. I highly recommend her and her Avis agency from personal experience! read more

Avis always has a wide variety of vehicles to choose from. Service has been fast, professional and courteous on each visit throughout the country. Vehicles have been clean, well maintained and perform within expectations. Thanks for your service ,Mimi was nice lady to help me See you again on the next Trip. read more

Last year, I rented a SUV and it was great. Clean and ready but this year, the car was barely clean. Customer service was not the best. I feel like they could be more welcoming and helpful. They seem to be bunch of employees who are tired of doing their work. read more

Booked a car, took an Uber all the way there and soon as I arrive they tell me no cars are available. The lady at the front desk was awesome but that's unacceptable. I'd never go here again. read more

SHADY! And totally unprofessional. One of the only times I've written a review and wished I could give NEGATIVE stars. I made a reservation through Costco Travel. I had just rented at the AVID in San Ramon two weeks ago and had no issues. My Father dropped me off at this location and left as I assumed there would be no issues. I asked the dark haired girl (in her 20's) at the front if I could have my choice of a car in the category I was renting. She kind of laughed and said, 'no you're getting a Toyota Corolla'. Ok then. She asked for my license and credit card and explained they would have to run my credit (apparently Equifax can run credit using your debit or credit card?). Extremely weird and not really cool I thought but I was in a hurry and had to get moving as I had to get to work. She scanned my card and said they denied it. 'What the hell' I thought? She asked for another card. I gave her another debit card and she scanned it. She said it was also denied and that she was not able to rent me a car. ARE YOU KIDDING ME?! I thought there must be a mistake. I told her I have over 750 credit, paid off all of my credit cards and have enough to buy a couple of their cars and that this is completely wrong and well, insane. Have never been in a car accident. How in the world can they conduct their business like this? If this is how their ridiculous system works you should not be able to make a reservation without their little bogus credit check. And they would for sure not be getting any business as people don't want their credit score dinged for renting a car and having to have their credit checked. Thank heavens there was another car rental place across the street and I was in and out in five min and got my rental with no problems. I think the worst part was how insensitive the girl was at the front. She had NO sympathy and could care less of how much of an inconvenience this was for me. Their system is bogus and shady in my opinion. I tried calling the corporate office but just got someone in another country. He said something odd- he said that he looked at that location and there were no vehicles available to rent so maybe that was the reason. Did she really deny me under a credit check guise because I had made the reservation and she actually had no car to give me?! My family and I will never give any business to this company again. Attached - screenshot of my credit score which I checked after I left. Funny and odd, isn't it. read more

Avis Rent A Car - Car Rental Near Me - Walnut Creek, California

The staff is friendly enough and I got a decent rate to rent a car for a work day trip. However, the car I rented literally had the bumper popping off every time I parked and in general it just had a weird smell. I might have been able to overlook that but here I am, standing on line for the last 20 minutes waiting to return this car while ONE clerk is serving a line out the door close to their closing time. He's called for back up 3 times and no one is responding. To add insult to injury, they have an Xfinity sales rep in the lobby giving everyone a pitch. It's obnoxious and weird and annoying while I am standing here already close to a rage stroke. The issue with this place is they also rent out moving trucks and that process seems to take literally FOREVER! Avoiding this place from now on-after an exhausting day, I don't need a long wait and a sales pitch. read more

Mimi is so pleasure to talk to even she crazy busy, I always rent to her since I had an great customer service experiences from the first time. I would have given her 10 stars is there's an option! read more

UPDATE : it made me so mad this happened that i called back to make sure race wasn't a factor. He ensured me it wasn't. And that all corporate locations check credit. Well the San Jose airport and Fresno is corporate locations. Bottom line don't come to this this location Made a reservation online. Remind you, I have rented from this company numerous times at the San Jose location, and Fresno airport location. Tried calling the business, no answer. Had to drive down there, to get turned down because of a credit report. First time ever being denied a rental vehicle due to credit. The question I have is, why was I able to rent a vehicle from other locations but not this one? read more

Pros: -- The desk agent who did the rental agreement paperwork was an extremely pleasant individual. Cons: --Being stranded on a mountain road with a non-functioning Avis car on a hot summer day with no water. --Being put on hold and bounced around by phone reps from Avis's "roadside assistance" 800 number on a hot summer day with no water. --Being told by an Avis "roadside assistance" 800 number subcontractor that no help was coming, only to be transferred to another agent who said that help was coming, only to be transferred to a completely different agent who said no help was coming and then hung up. On a hot summer day with no water. --Calling Avis "roadside assistance" back for the sixth time, after more than six hours already spent on the phone in sweltering summer heat to check the status of roadside help only for my phone battery to die (granted, phone battery life is not Avis's responsibility, so definitely bring multiple power banks when renting from Avis--they'll keep you on hold till your Anker power bank fades away). --Watching my elderly mother display symptoms of serious dehydration (which resulted in hospitalization) as the soulless corporate Avis phone reps treated me and my family like a nuisance. --Being sent a bill from Avis for almost $200 for "roadside assistance" (even though no assistance ever arrived). Word to the wise: take lyft and/or uber and cut your losses. The mental aggravation of dealing with a company like Avis is not worth any financial savings. Their business model stinks and I regret ever doing business of any kind with them. It's not just about how they might have "done better" on that particular day with my particular problem. It's also that they truly made me feel like I was a nuisance to them and then slapped me with extra charges for something (roadside assistance) that never arrived, that they never provided. This is the definition of adding insult to injury and we need to vote with our feet when it comes to large companies like this. If you have no choice and end up with an Avis car rental, bring: --Lots of water and food and preferably a tent; warm clothing if it's winter (Avis WILL leave you in the cold) --Medication: you could be stuck for days on end --Lots of extra battery power for your phone (you will be put on hold--if you have a solar charger that will help morale as you endlessly wait) --Evidence of AAA or any other reliable roadside assistance that is not a nameless subcontractor of a subcontractor. You will need to fend for yourself out there in the world, as Avis subcontracts everything. If you don't have AAA, make sure you have lots of money to pay tow trucks. --A backup car with a backup driver who can follow you wherever you go --If you're religious, a Bible/Torah/Koran/Holy book of any kind because Avis will literally stand by and do nothing if you find yourself in a perilous situation. read more

Shawn and Neil have been at this location for years. Every time a customer of mine gets a car from them they are treated with courtesy and respect. Recently I needed to use some moving blankets for a few days to protect some auto parts. It was great to have such nice neighbors let me use a few for the time I needed them. Reservations are always preferred with rental companies. That's the one thing you can do as a customer to help them plan when you need the car. I have found Avis and budget online process very easy to use as well. read more

Avis Rent A Car - Front of main entrance. - Car Rental Near Me - Walnut Creek, California

I've rented from this location a few times and Mimi is always super friendly, fast, and efficient! She always has a positive attitude! Great selection of vehicles! Nice quality! The cars are always clean. Only had one issue with that. And best part of all NONE of their cars smell like smoke EVER (issue I've had in the past with other rental locations). Fantastic customer service and convenient after hours/night drop off! If they continue to be great quality and value Ill keep coming back! read more

Be cautious !! I was charged for a minor "ding" that was most likely missss during previous inspections and hours after returning my rental ! read more

Shawn (Sean?) was great, very honest, personable, explained everything, brought the car right to me. The rates were unbelievably low due to the time of year (Fall), and the car, a KIA, floated as I drove. Loved the experience and would use them again. Great for longer trips if you don't want to use your own car for whatever reasons, in my case, way more room and cruise control, but also if your car is in the shop as mine was, also, for a couple-three weeks. Make sure you have your Driver's License and Credit Card, not Debit Card. If you have a Debit Card, they will have to run your Credit Report each time you rent. BTW: I rented from BUDGET, which seems to have a symbiotic relationship with AVIS as I could not find BUDGET separately listed at Walnut Creek location to review on YELP*, so my experience was NOT with AVIS, but with BUDGET. BEWARE! HOWEVER, if you call ANY of the BUDGET RENTAL STORES and they are on the phone LOCALLY, the phone system automatically shifts you over to their NATIONAL CALL CENTER--the info will be the same and you can make a res through them, also. read more

We reserved an economy car for our long awaited Christmas vacation and were very disappointed when we ended up with a Ford Focus that was very sluggish, had black vinyl sticky seats, and a faulty automatic door lock key-among other undesirable features. The key was bent when we picked up the car, and the clerk mentioned that he couldn't get it to work, but then the manager said he "tapped" it to straighten it out. It gave us problems by tripping off the car alarm in the middle of the night at our quiet hotel multiple times. Then the transmission went out in the car and there was no manual to tell us how to add fluid. It was so bad that we couldn't drive it to a local Avis to pick up a replacement and waited 3 hours for a tow truck to bring us another little death trap. The roadside service said they had a 2 hour window to deliver us a replacement vehicle according to our contract. I wonder what will happen when we try to get a refund for the day of missed family celebrations while we sat at a Lowes parking lot waiting for the tow truck. Most of their cars have seen better days. I think its best to go to an airport for a better selection. read more

Milena provided over-the-top customer service on two occasions - the only occasions too. Thank you Milena, much appreciated and you made a very positive difference in my experience - thank you again! read more

Have been here twice to drop off one way rentals and had fast friendly service both times. 2nd time they even credited me back $6 for extra gas i filled in a car that was checked out with 1/2 tank. Also cleaned up water spill in trunk without any complaint. Only reason I cannot give a 5th star to any local branch is the more limited car selection but rate the experience here A+ in all other aspects. Convenient 15 min walk to pleasant hill bart also. read more

Excellent service. Ownership of this location changed maybe a year ago? I'm very pleased with the service. Occasionally a wait, as staffing is light, but always very accommodating read more

This place is very unprofessional I rented a car 2 weeks ago was over charged .I was charged 2,200 for a 1 week rental.when dropping car off the lady mimi that works there was very racist she treated me very unprofessional she ignored me when i tried talking to her and now i am receiving a ban notice from avis when this was my 1st time renting there.this business is treating me unfair due to my skin color so not do business with this company I am seeking to use read more

Avis by far out of all the rental car agencies is the hardest to work with. They have the worst Customer Support I've ever experienced out of the rental car companies (they should take lessons from Enterprise). I've had lots of issues over the last couple of years but here is my most recent example. I rented a car via the app and using my profile. For some reason my preferred number wasn't in my reservation. After several calls to Customer Service they won't add my preferred number and they are saying it's because of new Covid restrictions. The reason I have a preferred number is to be able to skip the line and go directly to my car. The line at the airport for no preferred customers is an hour and half (which is an entire other issue). How they can use Covid as an excuse to not be able to add my preferred number is an insult. This isn't that complicated. In the future I will do everything possible to rent through a different company. read more

Please note that they do not answer the phone. According to the calling center Avis have a 5 mile radius for pick up for this location but you can not tell them that you need a pick up because they do not answer the phone. For this reason I cancelled and changed to Enterprise. read more

I wanted to make sure that I leave a review for this location that accurately reflects their operations, and operations of rental car companies, in general. As previously mentioned, the management of this location is "top-notch". Sean has personally helped me with numerous rentals (mainly on the Budget Truck side) when I needed assistance when it was not provided by the corporate offices. If Avis constructed a better loyalty rewards program I would rent from this location more often, but unfortunately Hertz is better and I am left dealing with an absolute waste of a location in Walnut Creek that doesn't provide ANY sort of respectable service. Couple notes: the Avis location does not provide a ride service so please keep that in mind. Also, they rarely pick up their phones so a stop in is advised as opposed to spending time trying to call them. I am not reducing my rating based on this because the pro's of renting here far outweigh these 2 complications. read more

Located down a small steep street. They just have a few cars and the people that work there are friendly but slow, though i am happy for there to even be an Avis in the area. read more

They tried to cheat me - I'm for the first time in US - and when I come to return a car - they gave me some paper to sign and then told me that I scratched it. I go with them to look at it - they saw me a scratch, but this one was before I take a car - I show them a paper where all damages was set and they even don't look on a paper told - "Ough, I forgot, in the next time show me this paper at first" read more

Went in on a Sunday the man at the counter determined my car was way to small for the distance I was going gave me a large SUV for just $8 more per day. Family was thrilled I came home with such a large car. Service was great both on getting the car and checking it back in only reason I gave it a 4 was the fact the car was filthy and had to drive around with ski racks on in July. After dealing with HERTZ in Walnut Creek for years AVIS is a breath of Fresh Air thank you for coming to Walnut Creek. The fellow working behind the counter solid 5 of 5. read more

This place is awesome! The service is super good, team always smiling, ready to help you the best they can! i definitely recommand this place! read more

This is by far my favorite rental location. I'm able to reach someone local by phone, they do pickups with no hassle and are on time, cars are always clean and like new, pickups and returns are efficient, and everyone who works there is super nice and professional. I can't say enough great things about the people here. read more

Very friendly and accommodating service. A bit hard to find. Down a side street on your left along with Budget

I loved Avis. My dad and I would rent many times from avis. Customer service agent clearly knows were a regular there. Last week was my first time reserving a car online and to pick it up at the location we normally go to in walnut creek. She seen I've already paid everything. Now, she was giving me unnecessary charges that wouldn't show me on a written paper and telling me extending the vehicle is 120 a day. deposit 300. I'm like, whatever alright. When I returned the rental, the guy who checks the car, barged in and instantly said, "you didn't put gas" I told them I put 50, go back and look. They checked and obviously I proved them that their inconsiderate racist tengas were wrong. They were just giving me all types of attitude. Lady was talking her mess to the guy in front of me.. And again, I didn't care. I just hope you don't experience coming to these bum losers in Walnut Creek. BASURA! Fanga usi read more

Fraudulent charges applied after the car rental. Watch our for bogus charges applied after the rental is completed and paid for.

Long time customer, rented a car(they gave us a Kia) with 60k, the car had issues from the get go, then on I5 the car lost most steering capabilities- like driving on ice- managed to drive to an exit with 2 children in car in the most terrifying experience of my life. Waited 4 hours in the heat for Budget/Avis to deliver a new rental. Then received a $450 bill for "expense per agreement". Sent email disputing the charge. No reply then monies deducted from our account. Do Not rent from this company!! read more

I have called this location a hundred times 933-0333 and have never spoken to a local representative only to a national agent. I found that it is easier to drive down to talk with someone in person read more

Friendly staff and very accommodating! They go out of their way to make sure business travelers are taken care of. Been using this office since 2012 and never been disappointed. read more