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    Hertz Rent A Car

    2.1 (175 reviews)
    Closed 8:00 am - 5:00 pm

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    Rude unprofessional staff slammed the door in my face said "we on lunch" then had me waiting on the corner in concord with all my belongings. I'm a 5'3 and 90 ilbs. Then same employee came out to ask if i "even have a reservation" while on her "lunch" told her ... yes I called confirmed and booked it through the shop itself.... To which no one mentioned lunch at 12 or that they would be closed.... She then says what's your reservation for... to get a car..: and she responds snappily through insurance or what I said through insurance...... and she responded with "well I don't think I even got a car for you" I said how when I called and spoke to someone yesterday and had a whole conversation about the price per day and what my insurance would cover? She goes like I said "we ain't got a car" mind you this conversation took place in the parking lot. With no screen phone or anything in front of her to confirm what she was telling me... why are you keeping employees like this around..... it's no wonder the average rating is 2 stars, DO BETTER CONCORD HERTZ THIS EXPERIENCE WAS ACTUALLY APPALLING. Don't know her name for sure but she drives the Red Chevy pictured!

    Noel T.

    John Jacob's, the branch manager was amazing! Thank you for being a pleasurable person to talk to! you were professional to a T!!!! Happy with my new rental and hope to do business with you soon. Thank you so much and have a happy New Year! Hertz! Thanks again John Jacobs!

    While the mini is serviced.

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    1 year ago

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    8 months ago

    I thought they were very helpful and got my a nice rental and had excellent service. Not sure why there were some bad reviews.

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    10 months ago

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    4 years ago

    Great staff. Very flexible options and a streamlined checkout process. Car was clean, tan great wish I just could've kept it!

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    Page 1 of 5

    Ask the Community - Hertz Rent A Car

    Review Highlights - Hertz Rent A Car

    I just want to say, I received the best customer service from a young lady by the name of Zimicah.

    Mentioned in 2 reviews

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.5(245 reviews)
    1.8 mi

    We were very happy and impressed with the service here My…read morehusband had been in a car accident that was not his fault. At first we thought his truck was totaled- but apparently it could be repaired Our insurance took care of everything at enterprise Everything was user friendly here- everyone we met was very helpful and friendly They were happy to extend the rental when hubby's truck was not ready when expected Next time we need a rental we will immediately think of enterprise. As well as recommend this company to friends Our rental had very few miles on it and was in wonderful condition

    I was sent here by Future Hyundai of Concord because my SUV was having some issues. They paid for…read moreme to gave a rental. I came here on 3/12 in the morning. I was provided a Elantra vehicle that smelled like nothing but cigarettes all through it. I thought I was bugging aboyt the smell because they have a no smoking signage posted on the dashboard. I only needed the vehicle until Saturday (So I thought).. and I drove away. I never would have imagined that they would give me a vehicle like that, so I did not stress it at that time. However, my wife came home on Saturday and got into the vehicle and she instantly complained about the cigarette smell. Neither of us smoke, so it hit hard. Also, she was pissed because U gave asthma and she did not like the fact that I had been driving around in this vehicle since Thursday. On Saturday, Hyundai decided that they needed more time past Saturday, so they extended the rental. Unfortunately, I texted at 8 am (Not realizing that they open at 9 am) to discuss the extension and cigarette smell. I wanted to exchange the vehicle. No one ever texted me back btw. Unfortunately, I did not get here until 3pm and they closed at 1pm. I had to keep the vehicle until Monday 3/16. Today is Monday and I came them this morning. The rep who answered sounded like he needed to go home because he was not warm nor welcoming. I told him about the cigarette smell and my asthma. I told him that I should not have been given that vehicle. His response was "Are you afraid that you will be charged for it?". Really.. that was his last warmest and understanding response. That truly made me feel not cared for which was what I felt when they gave me this vehicle. It looked best up on the outside and with a full embodied cigarette smell. I felt highly offended, disrespected and ignored. I told him that I would be there by 3:30pm to exchange the vehicle. Honestly, all those that i dealt with on Thursday were white males. I feel that they did not care about me because I'm a black female and Hyundai was footing the bill. When I was there on Thursday, I explained everything I was experiencing with Hyundai messing up my vehicle twice. I deserved some empathy. I was able to speak to a manager, Dillan (Sorry if I misspelled your name). He was kind and understanding. He asked me to explain what happened from Thursday to today. I did. He provided me with a distant vehicle (Much more up to date), clean with hardly any scratches on the outside (Unlike the other one) and it was CLEAN inside (No smell, except their usual nice rental smell). He gave me a full tank of gas for what I experienced he wanted to offer more, but I was not fitting the bill. He was very apologetic and stated that he would indeed look into everything even those that were supposed to have put a smoking vehicle into a different section so it was not given to any client until cleaned throughly. I appreciated that. However, I informed him that they were going to get 2 stars for my review and that I write reviews for both Google and Yelp (Elite & All-Star status). I told them that a custumer should feel great with service from the very beginning. Not when issues arise. I told him that his employees did an awful job with me. This should not have happened to me at all.

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    Hertz Rent A Car - carrental - Updated May 2026

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