BIG "THUMBS UP" to the staff at Oakland Airport. They have CONSISTENTLY given good Customer Service over the years and do their best to accommodate changes, fix problems, etc. I've used Avis a lot all around the country, and this is one of the best locations, especially in terms of convenience and service. read more

Would provide a zero star rating if I could! Never renting with Avis again! I typically rent with Enterprise but only rented with them because it was a bit cheaper and my credit card offered a special "preferred" membership to Avis but it wasn't worth it at all. When I got to the counter the First Gentlemen who helped me was friendly and nice, but directed me to the outside kiosk because I was a "preferred member" and didn't need to wait (even though we had already waited 10-15 minutes). The lady at this kiosk counter was a lot less pleasant and condescending in her communication with us but I've worked in customer service so just brushed it off as her having a bad day. But definitely didn't feel like a "preferred member" in that transaction. We rented the car for 2 weeks for a road trip. I rent cars often, both in the area and when I travel which is fairly often, but have never had an experience returning my car and being charged an obscene amount of money for them to vacuum the car after use. They charged me $250 for "excessive cleaning fees" for a little bit of dirt in the car. I've rented from competitors such as Enterprise and went on camping trips that actually elicited having a lot of dirt in the car from all our gear and was never charged an excessive cleaning fee ever! I called customer service and they were able to reduce the charge by $125. This is better than nothing but I honestly could've gone to the local car wash and vacuumed it for less than $2.00! What a scam. I looked online under reviews and general searches about Avis and Oakland airport Avis came up quite a lot with similar "excessive cleaning" charge claims. They should really be suggested to the better business bureau at this point. Point blank never using this company again or their partners (budget, Payless, etc). This is a terrible company and I will continue to go to Enterpise for all my car rental needs. 0/100 will not recommend to anyone I know. read more

They should stop the practice of bait and switch. I ordered a VW Jetta specifically for the smart cruise control and lane assistance. They didn't have the car available. The counterperson (bored and condescending) booked me a Nissan Altima instead. I *specifically* asked about the cruise control (was it intelligent or adaptive or smart) and lane assistance. The counterperson said, well, the Nissan *was* a 2025. Bythe time I realized that the car did not have the safety equipment, I was on the road (from Corpus Christ to San Francisco). My trip was a lot more difficult than it should have been. I returned the car early, but Avis doesn't refund the difference. Apparently, that is part of the small print in the rental agreement. Maybe it is, but it is so shady and unprofessional. They made $100+ off me, and lost a customer. I will never, ever use Avis again. In fact, I am actively discouraging everyone from using their service. It's a terrible company. read more

I should have looked at the reviews before I rented here - the company obviously does not care about customer satisfaction, and I'm sure this will go nowhere . Anyhow, I opted for the "suppliers choice "car, as usually car rental companies will list a few cars is an option and you will get to choose between one or two of their cars. But when the woman didn't even mention the type of vehicle I chose it should have been a red flag.... Long story short, she gave me the worst car on the lot!! They had PLENTY of vehicles available --in fact, their car lot was completely FULL! But, no.... she had to give me the crappies car not sure what her motivation was here... Seemed pretty spiteful to me... I almost went right back inside and asked to change cars, but by that point I was running late for appointments on my schedule. So... a big fat zero stars (if I could--idk.... my app won't allow me to do that for some reason.) read more

I would give zero stars if I could. Before you rent please read this. So I booked a car 5 days in advance through American Express Travel. When I arrived on the day I needed the car, I was told we have no cars. Delivered with ZERO EMPATHY OR CONSIDERATION by a 20-something staring into his phone when I got there. I asked what I was supposed to do, and he handed me a phone number and said, " Call this location. I said, "Why don't you call?" He said, "We don't do that." I said, "Why didn't you call me?" He said, "We don't have your number." The number was available had they called Avis. They made no attempt to do anything. He then said I had insulted him and that I was trespassing. You wait outside, I asked him for his name, but he refused. After I went outside, he locked the door and called the "manager". I went outside and called an Uber. Some 15 min later, another gentleman showed up, and guess what, the exact same thing happened. So I asked that guy about how he was treated with the same routine, no help, no empathy, no customer service. About 10 minutes later, it's 10 degrees outside, so yes, I was cold. The "manager," another 20-something, showed up. I said you need to talk to both of us. After about 10 minutes, he came out and said I told the employee I would "take him outside," which was a total lie. I am a retired law enforcement officer; I know better. The "manager told me I could not stand in the parking lot, I had to stand in the street. I'll never be back and never use Avais again. So the Uber drove me to the Enterprise about 5 minutes away. They had a car were very nice and I was on my way. After I returned, I was driven home by one of their drivers. He told me horror stories about that place and that the employees would give him the finger if he picked people up from there in the same situation. DO NOT RENT A CAR HERE read more

I have returned many, many rental cars over the years. I was impressed by the organization of this car return at SF Bay Oakland. Also, the staff person who received my car was professional and friendly. The wait for the shuttle to the terminals was short. read more

Poor customer service. They hang up the phone when you try to call. It is not even limited it this location but the nationwide customer service line as well. read more

Very disappointed with Avis at Oakland airport. We received an email saying we could get rapid pick up without standing in line. We followed the link and it was to Clear where you have to pay $189 per year. We called to see if they give you a discount or pay Clear like Amex does but could not get an answer. We showed up at 2:40 PM for our 3 PM pickup and did not get to the front of the line until 3:40 PM. Almost an hour wait with no compensation. Yet when we drove up at 4:10 PM, about 20 minutes late they charged us $53 for one hour. Because of the delay, we missed an event we paid for in Yountville but do they care, I don't think so. We rent a lot from another enterprising [see what I did there :) ] car rental place and they do things so differently. Because my wife put in the rental in her name I could not put the car in my credit card, which is what I typically do. May try Avis again but if the situation is similar, we may be going back to another rental company. I hope we can fix this situation, we'll see! read more

Avis - 2nd Avis employee just came out. We've been here 20 min and seen 1 person move - Car Rental Near Me - Oakland, California

First time with AVIS. My husband and I were wondering if the staff at the car rentals are supposed to have a straight face and show no emotion. Anyhow, we learned that when you book- ALL information must match. Some might already be veterans at this, but for those who don't rent cars often- I placed the reservation through Costco's website (which is cheaper). When we checked in, my husband and I had to provide our DL's and a credit card that matches the DL. They also will put a deposit on your card. Our hold was $200. Returning the vehicle was the easiest task. read more

Avis - Car Rental Near Me - Oakland, California

Price of the rental was nearly doubled from "fees" that are added on. Complete rip off, I'll never use this business again.

I rented an suv at the Tulsa airport June 11 - June 13 2025. I had to go to muskogee for legal matters. That part of oklahoma,as anyone living there knows,sudden heavy rainfall is common. I did also pick up a pet,that was in a carrier the whole 1.5 hrs to the airport. I told the girl at drop-off I got mud on the floor mat passenger side. Not the carpet,the floor mat. There was mud splatter outside the car. As I said several sudden heavy rainfall. When I read the contract​ to say excessive. I can't see any of that as excessive. The girl at drop off said everything was fine then 5 days later I get charged for cleaning. I'll never rent from them again and don't recommend for any reason. read more

Absolutely awful. Took me 45 minutes to book a car online. Attempt to integrate with Amazon and AARP failed miserably. Never again.

Slow and unhelpful. Ridiculous. Waited over 40 minutes in the middle of the day. Need better system.

Absolutely awful drop-off experience at Oakland Airport Avis. I've been an Avis Preferred member for over 25 years, but after this recent experience, I'm seriously rethinking ever renting from Avis again. I pulled into an open return lane -- which was empty -- only to be met with immediate hostility from the return attendant. Instead of a simple request to move to a different lane, she threw her arms up and snapped, "Didn't you see all of the cars on the other side? Why did you pull in here?" I offered to move the vehicle myself to avoid any issues, but she insisted on doing it herself while continuing to be rude and dismissive. When I asked why I was getting so much attitude, she doubled down and gave me even more grief. I then politely asked for her name, and she refused to give it. Only after asking multiple times did she finally say "Tina." This is not how loyal, long-time customers should be treated. I've never experienced anything like this in all my years of renting cars. Completely unacceptable customer service, and I will be avoiding Avis in the future -- especially at the Oakland read more

First time using Avis and sadly this will be the last: They do not honor online reservations, tacking on new charges at the front desk. Representatives that day were aloof and impatient with our questions and failed to fulfill their job as customer service representatives. We asked about pricing and toll coverage etc and he was quick to point us to the website instead of summarizing it for us. Fast forward to today, Ive been back and forth with them regarding my drivers license that Im assuming fell in the rental. Not only did I make the report, went to their location, and checked in about any follow up to no avail. No one called back and I find out today they erased my report without follow up. I do not recommend this car rental business. Try another airport rental or rental service altogether. read more

Do not rent from this Avis. I like to give the benefit of the doubt in general, so maybe not all Avis, but steer clear of this one. They will try and scam you by making you pay for a repair fee for something you didn't damage. In my case, I didn't even damage anything, they want to charge me for recalibrating their car window. Why the fuck does that have to do with me? If you ever get scammed by Avis, do everything in your power to fight back. read more

They are running a car detail fee scam. My wife I went to the beach so we did have some sand on our feet which did get on the floor mats. When I returned the car the agent said all was good but two weeks later I got a letter in the mail saying I am being charged $125 for extra cleaning. I can only reach an overseas customer service line, who are nice but have no authority to make a common sense decision. I have called 5 times and emailed twice and nobody will give me a number or call me bfrom the airport location. There are many reviews with a similar experience, be very careful if you rent from them! read more

Our experience renting a car was not only difficult but really didn't make much sense at all. After all things were complete, I was charged over $200 that was supposed to be returned to my bank account. Advice: If you can find another business to rent from, I highly recommend it. Please plan ahead if possible. read more

I came here Friday afternoon 3/21. Buddy, provided the best customer service! Also, another rep that was working outside the parking lot helped me out a lot. Wish I remembered his name, but both were amazing. read more

Long line, got a car i didn't reserve a it was "only kinds we have left". Paid with points from credit card and still got a bill for over $300 for " roadside assistance that i didn't approve. Tried to contact customer service without any help. Never again!!! read more

Beware of false fuel charges at this location. I fueled up on my way to the drop off and the tank was full. My receipt shows 8/8 fuel which is a full tank. Then they charged me 18.99 for a fuel service fee. This happens from time to time and I know that from my experience as a President's Club Avis member. You can call customer service and get the fee credited but you'll need the address of the gas station, the amount of gas in gallons and the cost. Make sure you get a printed receipt whenever possible so you can avoid this scam. read more

Avoid Avis! We received a letter from "Nora Henry" for a $450 charge to clean up some dirt in the back seat of the car after we returned. No explanation as to why they charged us $450. Will never rent from Avis again. read more

I rented a car from Avis, which I picked up via Budget at the Austin TX airport. The car windshields were dirty inside and out, and there was pet slobber on the back windows. I was in a hurry, so I didn't complain. When I left my motel the next morning I noticed there was dog hair on the back seat, but I didn't care because I was picking up my son and his dog. I covered the back seat with a blanket for our non-shedding Bordoodle and we started driving. I returned the car at the Oakland CA airport. Today, I received an email from Budget saying "Dear Avis Customer" you owe us $250 for cleaning the car. I called them and they refused to delete the bill saying the car had dog hair in it. Their website says pets are allowed, the car was already dirty, and even if it the dog hairs WERE my fault how does it cost $250 to clean a car?!?! I will never use either of these companies again. What a scam. read more

Just flew in from the East Coast with my wife and 5 kiddos. It's 9:56PM and the line is out the door. Two people working. I don't anticipate getting out of here for a WHILE. Kids trying to sleep on the bench. I feel terrible for the workers. Do everything you can to make alternative arrangements. read more

Avis - Line... - Car Rental Near Me - Oakland, California

Whoever the black lady that's a Supervisor is....her attitude was horrible. I rented a truck, but the truck did not have a covering although it states you can fit 5 luggage in the back so I came back to the counter and told the rep and she went to talk to the manager and the black woman supervisor came out and she looked at me and said "How can I help you? I explained to her the issue nicely, and she looked at me and said we do not have that and pushed the receipt back to me, and said there's nothing she could do..."So I suggested do you have any other car that can fit 6 lug ages to compensate us" and she said I only have a van and I said that will work and she walked off and told the lady rep to get us a van and said nothing her demeanor during the whole ordeal was "What the F do y'all want? And I don't give a F figure it out"........... read more

Had an EXCELLENT experience when picking up my rental car today. Nory helped me and made the rental process easy and stress free. This was probably the best rental experience I've ever had, and I rent cars often for trips. PROS -Excellent customer service when Nory helped me with my rental car. -Nory was so helpful, knowledgeable, friendly, fast, efficient, competent, sincere, and patient. She made sure we were getting the best deal and happy with our car selection. We ended up upgrading & extending the rental days because of Nory! We also wanted a comfortable car that wasn't a gas guzzler. -Thanks again Nory!!! CONS -none read more

Avis - Excellent customer service with Nory!!! - Car Rental Near Me - Oakland, California

Buyer beware. I've rented cars for over 20 years and recently did a pickup in Sacramento and drop off in Oakland with Avis. I was very disappointed with their dishonest dealings and customer service. I drove the car through rain, it is the Bay Area, and Avis charged me $450 to clean the car, stating that it was excessively dirty. I reached out to their customer service over email and the phone but they stood by the assessment that the rain debris constituted the need for excessive cleaning. It took them one week to respond to a message and we went back and forth for about four weeks; ultimately they stopped responding. Luckily, I paid with my AMEX until, wait for it, the AMEX coverage does not cover cleaning fees/charges that don't involve a collision. So then I disputed the charge with AMEX but Avis came back saying that the charge was valid. My hands are tied and there's nothing I can do other than warn other consumers to go with another rental agency. read more

Not the worst rental interaction. Returning the car was more pleasant than pick up. The shuttle area could stand to be improved as well as the services within pick up. No wipes and the rental was visibly glossed over. As in you could tell nothing had been wiped down despite the niceness of the rental. read more

Avis - Car Rental Near Me - Oakland, California

Do not use this location. Staff are not friendly. They first cancel your reservation without informing you and then try to overcharge for a replacement. Worst experience of all time. Stay away, same staff works for budget and payless. read more

Beware!!! They charge over $100 for cleaning fees!!! Renting from here was a huge mistake. For even just a bit of food crumb or sand that they could've vacuum real quick. If you rent any vehicle from here, you better return it in pristine conditions or the condition they rent the car to you in. otherwise a few days later you'll get an email to inform you they'll be charging a cleaning fee onto the credit card you rented the car with. I rented their car, I returned it, upon returning the car - they inspected the vehicle, said the car was cleared, they emailed me a receipt immediately, and a few days later they emailed me stating they'll be charging me over $100 for cleaning fees to my credit card that. Never be making the same mistake of renting Avis ever again. Beware of this shady scheme to suck money out of you. I have never encounter a cleaning fee with any other car rental company. Do not make the same mistake I did. Do not rent from here. read more

Currently in line at Avis, and the line is 29 deep. The lady in front finally gets ahold of management and is told they closed for the night at 9 p.m. How in the world is this possible if you have reservations after 9? TAKE YOUR BUSINESS ELSEWHERE read more

They overcharged me - double!!! But gave the keys to the rental shuttle from Avis - as they instructed and they claim they do not have the keys. Customer service could not help. Beware - I'll never rent from these jerks again. Oakland is grimy. read more

Rented a cat in Sacramento and drove it to Oakland. Great service and good car in Sacramento. Unfortunately I forgot very expensive airbuds in the car. And now I can't get them back, submitted a report, tries calling and no one ever picks up, agent at the location said he couldn't help. AVIS GIVE ME MY STUFF BACK PLS! I really hope this post will attract the attention of the management and someone will reach out. Yes, it's my fault I forgot an item but sometimes that's how it goes, you rush to get to the airport and forget one little thing. I want my earbuds back Avis! read more

I know all car rentals have bad ratings. But the staff at the Preferred counter are of a different breed. I was sick so I couldn't go pick up the car. My husband went to talk to them and instead of giving him options (like cancel current rental and do a walk-in rental instead), they told him too bad, bye bye. I had to get on the phone, speak to customer service, have my husband cancel the rental at the counter, and then he walked over to Alamo to get a different car. Worst of the worst. read more

My wife and I rented an SUV to go from the Bay Area to Tahoe for the weekend. It wasn't until we were already driving up on the Friday night that we realized the car didn't have working A/C. In the evening that wasn't an issue but during the weekend up in Tahoe and especially on the ride back down passing through over 100 degree heat in Vallejo & Fairfield, that was pretty unbearable. There were AVIS locations up in Tahoe but since it was a busy holiday weekend there wasn't any cars available for us to switch out to. The car drove fine otherwise but actually the main reason we rented was because our current car didn't have working A/C. When we returned the car in Oakland, the manager shaved a day's price off our rental total which was nice, but I think we much would've prefered the A/C. A/C seems like a basic feature these days. Some would suggest we should've tested everything before we left, but besides looking for dents and adjusting mirrors, that's probably something folks don't check and I'd argue it's up to the rental car companies when they inspect and do maintenance on their cars. read more

So far this car rental place was one of the best I've had. I arrived 30 minutes earlier than what the reserve time was knowing they was going to make me wait an hour, but to surprise they was already ready for me with the car turned out. It was nowhere near the car that I had reserved, but the lady definitely worked with me and put me in a car that was more comfortable for me read more

I haven't even gotten to my car yet, I'm currently on the shuttle bus from the Airport. Amin is our driver and not to be mean but he's not a great driver. I'm going to be sick before I even get to my rental car. read more

Zenaida and Shy are AMAZING! A friend of mine made a reservation a few days in advance, but when we got there, he was ineligible to rent. I talked to Zenaida to try to see what they had available. She has really kind, charismatic, and helpful throughout the process. The type of car that we needed wasn't available, so Shy walked around the entire lot to find us an available car that would fit our needs. It was a big ask and they made it work quickly. Fantastic customer service from Zenaida and Shy! read more

Arrived at my 8:30 pm rental return and i was told i could return after hours since the location closes at 8pm. When i arrived the entrance was blocked and i had no way to safely return the car. Never rent from this company again because customer service was no help read more

Avis - Blocked rental car return - Car Rental Near Me - Oakland, California

Reserved a van 24 hours in advanced as well as completed all the credit card, drivers license information ("to expedite the process") all to be asked the same questions over and over. To add to my frustration, they advised me I have to wait 20 minutes for them to clean the car. Ugh read more