I used the bart police app to report people smoking on the platform on the platform. Officer Rodger…read moreWinslow #65 chose to detain me who is doing nothing wrong but sitting waiting for my train with my emotional support dog. I was forced to miss my train and made late home after a full day work. I for 8 years use bart to go to work from Oakland to Richmond and then home from Richmond to Oakland 5 days a week and never have an Officer treat me in such a way.

tl;dr - An encounter with BART station attendants that fell far below even basic expectations of…read moreprofessionalism and public service. Today, I had an unfortunate experience with two BART station attendants at the Millbrae station. To be clear, nothing egregious happened -- it wasn't discriminatory or overtly hostile -- but the interaction was so unhelpful and dismissive that it made me question BART's training standards and the role these attendants are meant to play. I recently moved near the Millbrae station and was looking into BART's bike lock options so I could bike to the station and ride to work. After arriving during an off-peak hour, I approached the station attendants' booth to ask about how the BART bike lockers work. Now, to give you more context, these station attendants were not really that busy. This was an off-peak time, there was no one really at the booth, and honestly they were just looking at each other not even facing the window and overall shooting the crap. I went up to them, and it took a while for them to notice me, but eventually after 30 seconds the white woman ended up coming to the glass. I asked the woman, "Do you know anything about the bike stations? I just moved here and wanted to get more information." She responded that she had no idea how they worked and that she'd go online. That is a reasonable response - she redirected me. Personally, though, I was perplexed that she didn't know... from first principles, these people are here I imagine a few hours a day and I thought they'd know how their station works. But you can't expect everyone to know everything. What made me more annoyed was after - she said BART has zero dealings with bike locks and completely separate. I would've accepted this answer, but after I walked I away, with a quick Google search, 5 seconds later, found that BART Station Locked Parking is actually BART sponsored or at least mentioned on the website. I then went back and said, "It turns out they are a part of BART." She said something along the lines of, "That's your problem". At that point, I asked, "Okay, just for reference in the future, what are the things I can come to you for help with?" She abruptly said she was done talking and shut off her microphone and went back to chit chatting with her co-worker. I tried to clarify, asking, "Could I ask you about trains, lines, or timings if I needed - as in, what can you help me with if I needed?" -- but she turned away, left the mic off. Her coworker looked at me like a zoo animal and laughed after I asked what questions I could ask them. Pic of the lady attendant turning her back / muting her mic. And her partner laughing. I found this to be an extremely disappointing interaction. When I turned to the station attendants with a question - who I thought would be stewards of the BART Station - turned it out to be a very humiliating experience. I looked on the BART website, and part of their mission is to hire people to "make the best transit system in the world". I'm extremely disappointed that it seemed to me, they didn't really give a crap about helping anyone. By the end of it, I walked away and found the information I needed on my own. Still, it was frustrating knowing that even if I had questions about basic travel or service, the station attendant refused to engage. There are always two sides to a story, and I've tried to recount mine objectively. I was confrontational about what I could ask -- but I guess it wasn't "worth their time". Overall, it was an unhelpful and discouraging experience. At the very least, I expected a professional response such as, "I'm not sure, but let me check the website," or "Here's where you can find that information." Instead, my questions about what questions I could ask were met with the mic being turned off and laughter from the other attendant. For a system that aims to "make the best transit system in the world," these two employees made me feel like I wasn't welcomed as a rider.

AC Transit is what happens when the majority of the employees are DEI hires…read more Show up Stattuck Ave and Allston way like 1030...any bus close? Absolutely not. 10 min fucking wait. Show up to any time aby time of day im waiting 10 mins. The moment I show up at the bus stop yhe fucking bus needs to appear. No waiting around. No delays. No excuses.

How is the bus half full coming from 3rd street in Berkeley to only San Pablo? How?…read more AC Transig said they made no changes to 51B yet the bus is slow af and packed all the fucking time now.

I am an Angeleno, who went to visit a friend in Oakland. I wanted to experience San Francisco and…read moremy friend Denise suggested this ferry because it was cheaper than an Uber, more convenient than Bart, departed on time, like impeccably on time, and thus efficient, and in a way, a vacation experience in itself. Thus, I am here writing this Yelp, to describe it as a tourist experience, not as a mode of transportation to San Francisco, which of course it is too, on the daily. It was my first time taking the ferry so I needed instructions. Denise gave me the Clipper card, and one needed it as they enter, and as they exited. That is how the ferry people calculate the cost of the trip. Other than that, it is easy to use, and I found the staff who worked there polite and willing to explain this process to me. So unless one loses the card, then one will likely figure out the way in and out. I have experienced fog. But fog in LA, at least for me, is not a treat of nature. It is a way that nature reminds me to drive more safe or else. Like one time, I was in the freeway, and I was about to exit, and the fog was so thick-- scary thick. I could not see the car in front of me or behind me. As a result, I stopped driving because I was not sure if I needed to stall, or drive in by inch. With hindsight, I know I should have driven inch by inch, but in the moment, my thoughts for action were processing slower than usual because they were piercing the fog of the night. My passenger told me to drive, because if I did not drive we could be hit by another car who did not expect a car in non-movement in the freeway. This was my last vivid memory of fog, being in a freeway, slightly frightened. But, thankfully, the ferry allowed me to see the fog, as lovely, and more importantly, it transported me to Maine, or Avalon, and other places known for thick mist. As the ferry went to San Francisco, I marveled at the bay, in gray. I took care to snap pic to invite the reader to my moment in water, on boat. I saw the sun barely visible. Its own light could not shine through the blanket of gray. As a person, like I said before, who has not been around fog too much the sun looked like an alien point in the sky. I might sounding like a child whose imagination has not learned restraint, but I felt like I had traveled to foreign land and I was witnessing extraterrestrial heavenly bodies in space. Additionally, the water had no blue, it had no turquoise, it was gray, and slow, not still, just calm. The water I knew of beaches and other harbors had age. It had grown and I was visiting it not in a retirement home, not enjoying its golden years, but as it sat in a comfortable chair, resting because it was reflecting on its former youth and accomplishments. The water carried the rest of someone who grew old gracefully, basically. As I marveled at the other pictures, I heard the faint sound of a foghorn. And it did not sound obnoxious, it did not sound like melody either, do not get me wrong. It sounded like a flute making lovely boom sounds, helping me understand that I was in boat, tugging along the sea. The peace of the moment was felt in the breeze, the waters, and now in the waves that carry sound. It was a treat for all my sense, ok maybe not taste. I will not say that I tasted the sea breeze, but I could have tasted something from the snack bar. I did take an 8 second video, to share my voyage with others. For me, it felt, like I was standing still, and seeing a gray hoop skirt dress twirl with an ombre effect. I know that sounds weird, and maybe I am not explaining myself well, and I kind of know that I said the word gray a lot, but, what I am ultimately trying to say is that I felt transported to a day where the weather was foggy and all of that enhanced my vacation to a moment worth remembering. The most epic moment came when I was seeing out into the fog, and as the boat move, and outpace the fog, a ship crane appeared, seemingly from out of nowhere. I felt like I saw a drape made of fog pulled back revealing the ship crane. But the moment of awe came because the fog and crane remained still, it was the movement of the boat that pulled the curtain back. I also captured the ships with big boxes (forget what they are called) in a drape of fog which was quietly beautiful in its own way. In another picture, I clipped the plank as I walked to the ship. That is the moment that I knew I was about to be in fog, but I did not expect to be addressed by the fog--- and its message was, fog does not need to blind the eye, it can give it perspective in wondrous gray scale! Enjoy me, wayward voyayer!

Ahhh yes a longer commute but a more pleasant experience!!…read more Love feeling the sun and seeing bridge on the water. If you have the time, take the ferry - it slows down the pace and makes everything a bit more enjoyable. Thank you to the lovely operators who told me they would wait for me and to stop running for the ferry

This isn't the first time BART has broken down and left riders stranded trying to get back to San…read moreFrancisco. On 4/14/2026 around 4 PM, I was traveling from Pleasant Hill to SF when the train suddenly stopped at 12th Street Station. The operator announced there might be a delay, then later we were told the train would not be going to SF and to go to Track 3. I followed the signs for a train to Millbrae, boarded, and waited about 15 minutes--only to be told to get off because that train also wasn't going to SF. Upstairs, the agents told us to get a "See Agent to Re-enter" sticker when exiting, but gave no clear directions on how to actually get back to San Francisco. Just "go upstairs and take a bus," with no details on where or which bus. I tried calling AC Transit, but that was also frustrating. The agent told me to take bus #6 to SF, which turned out to be incorrect. I checked multiple stops--15th Street, 17th Street--and even asked drivers, and they all said the bus does not go to SF. After walking several blocks trying to figure it out, I finally saw the NL bus going to San Francisco at 20th Street & Broadway and joined a crowd of people trying to board the NL bus. The bus was packed, but thankfully I made it on, and a kind person even offered me a seat. With BART frequently breaking down, the operators should have clear instructions ready to tell riders exactly which alternative buses to take to reach their destination. Instead, the staff seemed to be doing the bare minimum, mainly handing out the "See Agent to Re-enter" stickers without providing real guidance. This is not good customer service, especially for riders who are new to BART and don't know the bus system. Overall, this was a very stressful and confusing experience. The biggest issue wasn't just the disruption--it was the lack of clear communication and direction from BART staff.

There always seems to be delays with Bart. When it rains, the trains are reduced in speed for…read moresafety but still are slow. Always never on time either. For this station, platform 1 is where the Richmond/Antioch/pittsburg lines are. Platform 2 is for Berryessa/Oak Airport, SFO Airport/Millbrae. The station isn't too dirty other than the usual dirt/grime. Like anywhere else, be careful of your surroundings.

They should call this bus line the BART line because you can use it to get from the 12th…read moreStreet/Oakland City Center BART Station to the 19th Street BART Station to the MacArthur BART Station to the Downtown Berkeley BART Station. But why would anyone ever take a bus from BART station to BART station when BART is faster? Well, sometime between late 2018 and early 2020, BART had a major problem on its Red Line. I was on the train headed to work that morning, and when we stopped at MacArthur Station, the train operator helpfully informed us passengers that there was a major issue up ahead and the train would be holding indefinitely. Mind you, I rode BART every weekday from San Francisco to Downtown Berkeley for almost ten years. This was not my first BART major-issue/meltdown rodeo, and while I had used some clever tricks to get from affected station to non-affected station--or to bypass affected station altogether--I had never just gotten off the train and sought a form of transportation other than my feet. But I couldn't very well walk from MacArthur Station to Downtown Berkeley, so I pulled out my phone and decided to ride AC Transit for the first time in many years. I was able to find the stop easily enough, and I was surprised by how direct (and quick) the bus ride to Downtown Berkeley was. All of this despite how long it took the the bus to pick up and let off passengers at each stop. There were many other frazzled BART riders with me early on, but most of them had left the bus long before we got to Southside Berkeley. The bus driver then informed us that there was an issue with his regular route, so he would be detouring in such-and-such a way. I had no idea what his regular route was, but I knew where he was headed, so I stayed put. Worst-case scenario, I'd get off the bus south of campus and walk to work. But the bus ended up where it was supposed to, and I was only about twenty minutes late for work. All my previous nervousness about my Clipper Card not having enough regular money (as opposed to BART-specific money) stored on it was like most of my nervousness: completely unnecessary but also ridiculously indefatigable. So thanks, AC Transit 6 bus! You really made my day that day, and I predicted then that I would have ridden you again by now, but COVID, and the world, etc.

Purchased a round trip Sacramento ticket for $49. A bit confused as to board my train. I had to…read morecross through the San Joaquin train to board the Capitol train. Huh? Once on board, a smooth ride!

This is my 2nd time taking the Capitol Corridor train to Sacramento, and I really enjoy it. I…read morebought my ticket online, but you can also purchase at the station. The trains are spotless, comfortable seating, tables, restrooms, and a cafe car. I left from Oakland and it only cost $29.

It's a generally clean station with working ticket machines…read more I didn't have to interact with the staff because I really didn't need their help with anything. Even when I come back to this station late at night from San Francisco, the outside is well-lit and there's plenty of lime or bird scooters around for me to take back to wherever I need to go.

Calling all commuters! Calling all Warm Spring riders!…read more I would have to say, compared to most other stations, Lake Merritt is much cleaner and safer. I've gotten off at this station a handful of times when I had to attend jury duty at the Alameda County Superior Court offices. So yup, you read that right... if you got summoned for jury duty for this location AND you live in the San Leandro, Lorenzo, Castro Valley, Plesanton, Hayward, Union City and or Fremont Area....ride Bart to this station and walk to the superior courts. Also, on the weekends when they don't have connecting flights that go straight to SF so I've used this station as a transfer point. This station is well lit at night too.

In theory this Free Shuttle that is run by AC transit is a great idea. It could really be a great…read moreservice for those who live in Oakland to be able to get to the downtown Bart stations, Jack London, and to Grand Ave. But unfortunately it's irregular especially in the afternoons. Half the drivers are related to Oscar the Grouch and the Grinch who stole Christmas. And in actuality the shuttle isn't free because Oakland residents have a special assessment on their property tax, requiring us to pay for this unreliable service. As a tax paying Oakland resident, I'd rather stop paying taxes on this service and get rid of it.

This is a free service that runs the length of Broadway, more or less from the amtrak station in…read morejack london square to lake merrit-ish (25th). If you are taking taking the ferry/bart from the city, spending a day near Lake Merritt, Old Oakland, City Center, Chinatown or Jack London Square, this free service allows you to roam up and down downtown length of Broadway fairly easily. There are a dozen or so stops-pretty much located by anything you'd want to go to. There are some flaws. The scheduled time of one bus every 15 minutes doesn't always happen. Most times you are looking at a 20-30 minute wait. It can be super packed, especially the stretch that runs by Chinatown, so it's highly likely you'll be standing or at least sharing a not very comfortable seat most of the way. Some of the drivers are super professional others not so much. Mostly however it's pretty awesome. For one it's free and allows you to easily roam all over downtown Oakland. This makes it easy to bounce down to Chinatown or swans market form the office buildings near lake merrit for lunch or dinner, or a spot of shopping. Handy for getting to jack london square or the amtrak station as well. Perfect for happy hour bar hops. Did I mention the free part? 'Cause that's the best thing evah.

This station hasn't changed since I was a child. But it's fine. It's the new transfer station, so…read moreif you have a history with BART you need to know this or else you'll get off at 12th street and have to wait for the next train to take you to 19th street to transfer. I feel fine and safe down there so it works for me.

I used this station many times in the past when I was working near this station. I seldom ride BART…read moreas a form of public transportation. I am more of a bus passenger. However, yesterday I had to get from Uptown Oakland to a business on Fruitvale and East 9th Street before 7:00 PM. It was 5:45 PM and I wasn't sure if I could get to my destination. I had two options - catch the 51A to that destination or catch BART to the Fruitvale BART Station. It was quicker by BART. This station seems relatively clean. The one other thing I like about this station is I can walk from the 20th Street entrance to the 17th Street end, exiting at 17th & Broadway. Then walk about three blocks to 14th & Broadway, enter the 12th Street Station and walk to the 11th & Broadway exit. It's a fast trip for me to reach Oakland Chinatown using the walkways in these two stations.

Top shelf in & out service,for years i have rented vehicles from all the major car rental places…read moreuntil i came across Rent a Relic & now i only deal with them 50stars in my book

Excellent Notary service yesterday!! I've added this business to my contacts as I would return…read morewhen I am back in Oakland to rent a car from them. I was impressed. The owner was very informative!!