Honestly, one of the best rental car experiences I've had. Especially in a big city. I'll start…read morefrom the beginning.. I booked the car I wanted easily on their website. I went with a Toyota Corolla, which I drive personally. I like to stick with something I'm used to. It was about $250 for four days. I arrived right on schedule and the car was waiting for me. The gentleman behind the counter was super helpful and friendly. He walked me through everything I needed to know, even the details on tolls and stuff. The car was about two blocks from their office, but they explained how to get to it and even had a print out of a map to help get me there. It also had pictures so there was no way I was going to miss it. The car was a 2021 and in great condition and had a full tank of gas. Another positive of getting a Toyota is the gas mileage. I went to Sonora and back (roughly 275 miles) and I only had to refill once before I dropped it off... which was also super easy. I simply dropped it off where I picked it up and handed the valet the key. I would totally rent from here again if I find myself in the heart of San Francisco and in need of a ride for a few days.

Booked a car through the website for an out of town trip this past weekend. The booking was super…read moresimple and fast and easy, and the pick up went the same way. Customer service was super clear and nice, got all the paperwork done when I arrived, and gave clear directions for pick up and drop off. Cars are located at a garage two blocks up from the office, so adjust accordingly if in a rush or carrying a lot of luggage. Drop off is super easy, just leave the keys with the parking attendant and you're done! My only small issue is that as a small local company, you might be in a bit of a bind if you need service or have an accident after hours and far out of the city.

Upshift makes car sharing incredibly simple and stress-free. The app is intuitive, the cars are…read moreclean and reliable, and delivery is always punctual. It's perfect for those who need a car occasionally without the hassle of ownership. Great service, fair pricing, and very professional team.

BEWARE. I feel sick to my stomach. I've had the most horrible experience with this company…read more As a gift for my sister I rented her a car using Upshift, at her request. It cost about $1,000 for 10 days. Unfortunately, instead of a $1,000 gift to my sister, I just discovered that I was charged about $7,000 in aggregate charges since then, across about $1,000 monthly charges. This is $6,000 more than what I expected. I called the owner of the company in disbelief and to request reimbursement for the $6,000 in monthly fees he's been charging me for services we have not used. He was not sympathetic and said that we were signed up for a subscription service. I'm probably his most valuable customer spending $1,000 per month and not using any services - and he had ZERO empathy. RUN AWAY FROM THIS COMPANY

Shockingly, this place is really good…read more Easy in and out, pleasant people, cheaper than Turo

This Enterprise surprised me in the best way. The lobby is small and clean, nothing fancy, but the…read morewelcome was legit. A real greeting instead of the usual "wait over there and hope" routine most rental counters lean on. Nial at the front desk set the tone right away. He walked us through every coverage, upgrade, and option with total clarity, and the way he explained things actually made the process easier instead of overwhelming. No confusion. No rushed vibe. Just someone who knows the system and communicates it well. Jessica who walked us to the Ford Escape kept the same energy. Friendly, patient, and focused on making sure everything was squared away before we pulled out of the lot. You can tell the team here takes pride in doing things correctly. Pickup and return were both smooth. No weird surprises. They even gave us a moment to gather our things at drop off, which matters when you are juggling luggage and wedding clothes. Getting here note for travelers: The address is 1600 Mission, which is not located at the Sixteenth and Mission BART station. If you are coming from SFO, you will need the train, then the bus. If you skip the bus and try to walk from the station, it becomes a solid stretch. Entirely doable, just something to plan for. Overall, this spot is dialed in. Clear process, sharp staff, and no nonsense. I will keep coming back whenever I need a car in San Francisco.

Scammy sixt branch. We booked a luxury class vehicle, as we usually do with sixt, and they gave us…read morean incredibly scratched up vehicle. Upon return, they claimed that we were responsible for the damage. We will be filing a complaint with HQ about this branch. The lady who processed the vehicle upon return was also incredibly standoffish, and claimed we might get charged an extra cleaning fee for the gravel on the floor mat ??? Things we don't even get charged for with non premium rental companies. Ridiculous location and service.

I had the most horrible experience with Sixt in San Francisco. They overcharged my card almost $600…read morefor a rental that was supposed to be $140 for one day. They also took my $200 deposit, so I was already out a lot of money before I even realized what they did. When I went back in to talk to them, they admitted they made a huge mistake. They said they would credit me back over $300, plus give me a $50 credit for the trouble. They even told me the crazy gas charge -- $180 for gas -- was way too high and they would fix it. After all that, guess what? They only credited me $51. That's it. After promising me hundreds back. Then I called customer service hoping someone would fix it, and the lady on the phone was extremely rude. Didn't help, didn't care, nothing. Sixt is honestly one of the worst places I've ever rented from. I would tell anyone: RUN. Find ANY other rental company besides them. And to make things worse, when I first went there, the employees were trying to do shady stuff. They literally told my husband before that if he gave them an extra $50 on the side, they'd "hook him up" with a better car. That's fraud. That's the type of people they have working in there. This whole thing was a horrible experience. Waiting days for my money back, getting lied to, overcharged, and treated badly by customer service. Sixt is not honest, not professional, and not worth the headache. As soon as you see that orange Sixt sign, RUN in the other direction.

I had amazing experience with this location. Brad helped me to choose insurance. His beautiful…read morecoworker helped me with dates and locations. Because I was struggling with this on mobile app. And they gave me a great car. Thank you very much. Highly recommend. Very friendly and helpful. Awesome

The car rental experience itself was great and seamless but I will not be renting from them again…read more I realized immediately after dropping off that I left my work phone in the car, I called to retrieve it and the female employee on the phone went to go look and said quite quickly they weren't able to find it. She got a bit aggressive when I said I was absolutely sure it's in the car. A few days later it's making outgoing calls constantly and a woman is answering the phone. The employee obviously stole my phone. Super unprofessional and shady to steal things that people leave in the cars. If you rent from here just be careful and make sure you don't forget anything because you won't be getting it back.

Don's Auto Body helped set up my car rental through Enterprise…read more From Enterprise picking me up at my door and a quick ride to Civic Center to get my rental, the experience was seamless. Since my paperwork was pre-filled, they walked me through it to sign and initial here, here (here and here, you know the drill.) In their spacious, well-lit garage they pulled out my Nissan Versa and boom shakalaka, I was on my way in about 3 minutes. Pick up, drop off, I've rarely had such a breezy and pleasant rental car experience- and I've rented many, many cars on scores of business trips. It'd been a long time since I rented through Enterprise and their newly streamlined process changed my whole view of their company. Great crew at this location, check 'em out and feel confident recommending Enterprise to visitors, especially this central location by City Hall.

Shoutout to Andre--the customer service at this Enterprise is exceptional! Really friendly and…read moreefficient service, the car itself was clean and like new, all around positive experience here!

We love Hertz @Ellis Street SF Branch. World Class 5 Star Experience with the Sweetest Crew and Mgr…read moreAnthony. This Hertz location is Cat's Meow For Sure! Prior we tried Enterprise Marin was great, Oakland, also great, Enterprise SOMA Nightmare Shady, Sleazy Classless Gross Service people & Dirty Icky Rentals. Hertz Ellis St Crew gives such Classy, Smooth, Clean, Professional, Warm & Welcoming Customer Experience, it is always a pleasure to work together with them. They really go out of their way to treat their customer family like real family which just really makes your day that much sweeter. No surprise every time coming in, their full waiting area is filled with happy customers, everyone seems very happy, appreciative and well taken care of which says everything! O, I almost forgot, every hertz vehicle we get at this location: super clean, very nice, could not be happier. Unlike Enterprise SOMA's ugly dirty gross rentals & staff! Day and Night difference!!!

Very disappointing experience. I reserved a car in advance, but when I got there, the front desk…read moretold me there were no cars available. This is unacceptable and a complete waste of time

I booked a car online and checked the comments here before I went to pick up the car. I was worried…read morea little bit about because of the comments here. So I called before I went, the guy answered my phone sounds nice. And it was smooth when I picked up the car (around 5 min). Returning car was easy too (2 min). I wanted to thank Barun (I hope I didn't spell the name wrong) especially. I used my own Fastrak and forgot to take it down when I returned the car. Barun answered my phone and took the Fastrak for me. I went to pick up the Fastrak the second day (around 30 seconds). I had great experience with guys work here. Also, the car was in good condition.

Worst car rental experience I've ever had...avoid this place at all costs…read more We waited over an hour for our car with no clear updates. When we politely asked the manager, Ishmael Turner, for an estimated wait time, he became hostile, told us we were "making it worse," and ordered us to leave the area. When I asked for his name, he first dismissed me, then after | asked again, he handed me a business card with someone else's name. I only got his real name from another staff member. While waiting, I witnessed another customer, an Asian woman, who had been there even longer, call someone to let them know she was not going to make it to the funeral because of the delay. When she asked Ishmael for his name, he refused and she took his photo, he then blocked her rental car so she couldn't leave and eventually called the police on her. When I tried to help her since she was crying, he told me to leave and threatened me with the same treatment if I didn't. This experience was chaotic, unprofessional, and honestly disturbing. If you speak up after a long wait, expect to be treated even worse. The whole process was disorganized from start to finish. I rarely leave reviews, but this felt important. Rent here only if you're okay with long delays, poor service, and being treated disrespectfully.

We missed our reservation at the Avis down the street by 18 minutes. A hotel employee directed us…read moreto this rental place instead. We were blown away by the customer service we received. It was our fault that we missed the reservation, so we were open to whatever car was available. We were given several options at no additional cost. Even though we changed our minds many times, the people who helped us were gracious and patient. We decided on a Tesla Model 3, and the person who pulled around the car gave us some pointers on how to use it and where to charge. We cannot thank them enough and wish we got their names!

Booked a convertible got a RAV4! This was meant to be the…read morehighlight of our vacation. A bucket list to do driving down the PH1 to San Diego from San Francisco. Avis couldn't care less!

I rented a car on 4/23/26 in DFW Airport location and Customer Service Nikki helped me through the…read moreprocess quickly. Other competitors in the area are very " pushy" getting the extras when renting a car but Nikki been so nice and I got my car that I chosen.

Once in a while we will try another car rental company, but we always come back to National. At SFO…read morewe take the tram to the car rental area like others do, but they go to stand in line at various car rental counters. We walk directly to the National Car aisle, select our car, and we are on our way. So fast and efficient!