My family and I came to the Fisherman's Wharf Enterprise for a drop-off before a cruise and pick-up…read moreafterwards. Dropping off the car was very easy. The directions are clear to drive to the top floors of the garage and to leave the car. The line when we dropped off was extremely long. If you are in any sort of time crunch, I would definitely advise you to arrive early due to the wait times. This is because this is not just an Enterprise center. National and Alamo are also here. Our pickup experience went well too. There was a timing error in our reservation. The time we were set to pick up our vehicle was set later than when we actually needed it. The staff members were super understanding and assisted us with getting our vehicle without having to wait around all day. They were very knowledgeable and assisted us quickly without holding up the line. It was easy to grab the vehicle too. We went to the top of the garage and were greeted by the friendly employees who walked us through the inspection. The facility is relatively clean and safe. There is a restroom available in the lobby and plenty of seating. I also appreciate that there is security at the door! I would definitely use this Enterprise location again!

Above expectations experience by Enterprise. Our family,…read moredriving adventure was enhanced by the service we experienced at every interactive point;Beginning with the Manager of the local Enterprise leasing office in Fishermans wharf, San Francisco, to the wonderful and patient woman who checked out our vehicle, all points of contact went smoothly. Our vehicle performed well throughout the hundreds of miles of terrain including Shoreline to Yosemite. The vehicle was comfortable and contained multiple suitcases without incident. After seven days, the return experience at San Diego airport Went smoothly and efficiently. Each associate interacted with us with a smile and pleasant tree, including the shuttle bus driver, who swiftly stored our luggage. For the brief trip to the terminal, and then just swiftly disembarked. We were treated professionally, politely, and efficiently. I have often rented from Hertz and have found this experience and value to be at or better.

When your own car decides to take an unexpected trip to the repair shop, the last thing you need is…read moremore stress. If you're renting in San Francisco, I'd recommend this Enterprise location. It's a smaller branch, but don't let the size fool you. We visited over the recent federal holiday, so it was busy with customers returning vehicles, yet Vincent and his team kept everything moving smoothly and professionally. I originally wanted an SUV to make the drive home a little more comfortable after dealing with San Francisco's rough roads. Vincent took the time to walk me through the vehicle, completed a thorough inspection with me, and clearly explained everything before I left. Even as a loyal Enterprise customer, I appreciate that level of transparency, it gives you confidence that there won't be any surprises later. Shout out to Vincent and his team for turning a stressful weekend into a much easier experience. Customer service, honesty, and professionalism like this are exactly why I continue choosing Enterprise. If you're renting in the Richmond District, this is the location I'd recommend.

On March 10, 2026, I reserved an SUV for a WEDDING - to be picked up on May 21, 2026 at noon…read more(confirmation no. 2094751002). On May 20 at 5:01 pm, I received a voicemail message from Nick essentially stating that he had been trying to locate a 7-seat SUV for me for the "past couple of days" but that it had been challenging. I called back at 6:43 p.m., but the office closed at 6pm. I called the following day at 8:24 am and spoke to Vincent, the Branch Manager. He essentially told me the same thing - stating that they didn't have an SUV at that given moment and that they would call me when they secure one. When I asked why they would confirm an SUV reservation if they did not have the vehicle, his response was, "That's a good question." Since I needed the car in less 4 hours and they could not guarantee anything, I decided to cancel the reservation. Vince sent me an email at 8:43 am, stating, in part: "When we connected today, I understand you preferred not to proceed under those circumstances." Okay, where do I begin?!? First of all, it was not my preference to cancel the reservation I booked months ago. To continue to sit around and wait for you guys to continue working on TRYING to secure an SUV for my rental would be absurd and, quite frankly, just plain stupid. I needed the vehicle in less than 4 hours. So, while it was NOT my preference to cancel, I had no other logical choice!!! Second, if you guys had been trying to secure a vehicle for me for a "couple of days," I would have appreciated a phone call a lot sooner (NOT 7 hours prior to the scheduled pick up) - allowing me to explore other alternatives. Does that sound reasonable to you guys? Does that make sense? How about not confirming a reservation when you guys don't have the vehicle? Does that sound logical? This is just a quick review for folks out there looking for a rental place. I plan to write to the company's CEO and Better Business Bureau. As we all know, they won't listen!!! But consumers will... I love how the company's response below directs me to their website - unbelievable. Clearly, they're not in the business of making things "right!"

-3 Stars for super duper delayed pick up for a rental car we had scheduled to be ready after we…read morereturned to SF from a trip. My husband had to wait over 2 hours, and the processing of those who had pick ups earlier than us was molasses / snail slow (insert any given adjectives) so that was quite frustrating. When it finally got to our turn, we got a different level vehicle than we had booked so that the SUV given to us was a major gas guzzler which we obviously did not appreciate. Thankfully, we knew we won't have to fill up till we got back to our hometown where gas prices are more reasonable than SF proper. +1 Star for the staff in charge giving customers who have waited so long (pretty much everyone that morning) a waiver from having to fill up on gas for the rental car return, that was a nice gesture and we appreciated it as we would definitely pick a gas saver vehicle vs the major gas guzzle (it was a. American car, sadly) which consumed 1/2 a tank of gas just going from SF back to Sac. This can be compared to the Korean branded SUV (smaller yes, but not by much and plenty big enough for our needs for this trip) that we rented from another rental company which had SO many choices for us that we had a hard time picking one, which used barely 1/4 tank for us to drive from Sac to SF. It turns out that this Avis location did not have cars on their lot ready for their customers and had to send a bunch of their staff in 1 van to pick up all the vehicles they needed from their SFO location to this one near the embarcadero so that was why it took so long. Each vehicle had to be cleaned on the inside and go through the car wash. Perhaps they needed to pick up cars from SFO earlier before their customers' scheduled pick up time and maybe even late in the night the day before. In short, it was a disappointing experience, and thank God we were not in a hurry to get somewhere like many of the other customers were, who has to catch a flight or get somewhere on time. Otherwise, we'd been extra stressed, so we waited over 2 hours, from our pick up time, but at least we did get gas comped and the vehicle was relatively new although quite gas consuming and not the smoothest drive, according to my husband. Hopefully Avis would be better next time.

I am writing to express my serious concern regarding the customer service experience at your rental…read morelocation. I have been waiting for thirty minutes, and there is currently a line of approximately fifteen customers extending outside the building. It is highly concerning that only one staff member is assigned to manage this volume of traffic. This level of understaffing creates an unnecessarily frantic and disorganized environment that is far below a professional standard. I have also noted that the online reviews for this location are consistently poor, which suggests that these operational failures are an ongoing issue rather than an isolated incident. I strongly urge your management team to conduct a thorough review of this location's staffing and service protocols. It is imperative that you either allocate the resources necessary to ensure a smooth, efficient experience for your customers or reconsider the viability of this location. I look forward to hearing how you plan to address these significant operational deficiencies.

Don's Auto Body helped set up my car rental through Enterprise…read more From Enterprise picking me up at my door and a quick ride to Civic Center to get my rental, the experience was seamless. Since my paperwork was pre-filled, they walked me through it to sign and initial here, here (here and here, you know the drill.) In their spacious, well-lit garage they pulled out my Nissan Versa and boom shakalaka, I was on my way in about 3 minutes. Pick up, drop off, I've rarely had such a breezy and pleasant rental car experience- and I've rented many, many cars on scores of business trips. It'd been a long time since I rented through Enterprise and their newly streamlined process changed my whole view of their company. Great crew at this location, check 'em out and feel confident recommending Enterprise to visitors, especially this central location by City Hall.

Shoutout to Andre--the customer service at this Enterprise is exceptional! Really friendly and…read moreefficient service, the car itself was clean and like new, all around positive experience here!

This was a FABULOUS EXPERIENCE! If we could give this location team a 20/10 we would!!!…read more First...the whole team from this Beach Street location in San Fran near the wharf area went above and beyond getting our requested mustang convertibie rental happen!!! We would like to give a shout out to ZAHARA and MATT the Manager and Eligio at this location. At first we did not think we would get our request for a sports car...but they SURPRISED us and held it for us and made our Anniversary trip drive down to Santa Cruz a memorable time!!! This is the 2nd time we've used this Hertz Rental location!! And we will use it again and again!!! THANK YOU ALL!! Your courtesy, helpfulness and friendliness was a pleasure!!! You're the BEST!

I booked a reservation at this Hertz location on booking.com and then I needed to cancel which I…read moredid before it started per the rules on booking.com. But then I got charged $45 for canceling. I called Hertz and they told me this was impossible and I should call my credit card to remove it. I called my credit card to tell them it was a mistake but Hertz told my credit card it was a legit charge. I called Hertz back and they told me as a special favor they would remove the $45 charge and it would show up on my credit card in 7 days. It has been 14 days and no refund. I have now been on hold with them for 45 minutes. This is honestly horrible.

The staff at this location are young, professional, courageous and kind. They make renting a car…read morequick and easy. Highly recommend!

Shockingly, this place is really good…read more Easy in and out, pleasant people, cheaper than Turo

Ayesha is the truth! Due to some unexpected circumstances, I had a horrendous experience with…read moreEnterprise right around the corner and had to take my business elsewhere. Most rental car places were closed and I was almost out of options and decided to try my luck at Avis. Ayesha assisted me with a last minute rental car and got me on the road swiftly. I was in & out of there in about 10 minutes and she helped me with a spirit of great customer service. I'll be returning.

They don't answer the phone. I tried to notify them that we wouldn't pick our vehicle up on time…read moreand that we would be delayed. The website says the location may be closed, but the hours on the website says it is open. No answer to the phone. No way to contact them. I called the main Avis # and they were no help. They were not able to fix the reservation online or by phone. Sucks.

Sixt Rent a Car gets 1 star from me for a completely unfair and stressful experience. After our…read morerental, we returned the car and did a full walk-around inspection with a Sixt employee, who carefully checked the entire vehicle inside and out. He then signed the return document and wrote "No new damages were detected." To protect ourselves, we also took a detailed, time-stamped video of the whole car (interior and exterior, with close-ups) at drop-off, clearly showing there was no damage. Despite all of that, we later received a letter from Sixt claiming we had damaged the car and trying to hold us financially responsible. It feels like they're ignoring their own employee's signed report and our clear video evidence. This has turned what should have been a simple rental into a frustrating dispute. Based on this experience, I do not trust Sixt's post-rental damage process and would strongly caution others to be extremely careful--or consider renting elsewhere.

So, so angry about this company. They charged us over $500 and confirmed in writing that we could…read morepick up the car at 1am. Got to the counter and it was closed up tight and had been for an hour. We rented a car from another company - one that was actually open and able to help us! - and Sixt is unwilling to refund our money, so we're out $500 for a car we never saw, much less drove. Multiple calls and emails to the company have accomplished nothing. Steer clear!

Never Rent you car at Oakland Airport with Dollar Car Rental. The wait is over 2 hours, even you…read morereserve and Prepaid. Now I'm late to my Business meeting.

You suck. Sorry about the hubcaps on the car. Guess that taking ungodly quantities of holds,…read moredouble charging, and red-taping can cause stress, which leads to the possibility of not giving a damn if the rental gets the "treatment" around the Mission district. I guess I know now what a Dollar can get you these days.

Great customer service. Both gentlemen were courteous and very helpful. Will definitely rent bikes…read morefrom here again. And will recommend to friends and family.

This company has good quality bikes. Their pricing includes helmet and lock. Service was friendly…read moreand efficient. They are in a great location: We biked across the GG bridge to Sausalito; took the ferry to the Ferry Building; biked past Pier39, Fishermen's Wharf, the Cannery, Ghirardelli Square, Fort Mason, to walk through the Palace of Fine Arts. What a great way to end our vacation and make family memories!