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    Avis Rent A Car

    2.6 (47 reviews)

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    My laptop in the car at this Avis garage minutes after I returned it.

    This location employs thieves. I returned my CRV Honda and left laptop inside the vehicle by mistake. Find My Device app showed it in vehicle 1 hour later. Next morning car had been rented to another person. Manager/owner of branch says he's not responsible for my property but will attempt to contact new renters. Days pass, and meanwhile Find My Device shows the laptop has gone to a residence in Excelsior District. Rental car is returned: no laptop. This location hired someone who steals from customers.

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    7 months ago

    Helpful 3
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    8 months ago

    Helpful 1
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    2 months ago

    Helpful 0
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    4 months ago

    Helpful 0
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    1 year ago

    Helpful 1
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    3 months ago

    Helpful 0
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    3 years ago

    Helpful 1
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    2 years ago

    Helpful 0
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    2 years ago

    Jeannette was very helpful in getting us the car that was right for us. I was nervous about an electric car but it was great!

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    2 years ago

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    4 years ago

    Great service by the manager. Cars are available, clean and pick up/drop off seamless

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    8 years ago

    Helpful 10
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    3 years ago

    Helpful 0
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    6 years ago

    Helpful 1
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    6 years ago

    Helpful 1
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    5 years ago

    Helpful 0
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    6 years ago

    Helpful 3
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    5 years ago

    Helpful 1
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    15 years ago

    Helpful 0
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    7 years ago

    Helpful 0
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    12 years ago

    Helpful 1
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    7 years ago

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    11 years ago

    Helpful 0
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    14 years ago

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    7 years ago

    Fantastic staff and fantastic service! Wouldn't go anywhere else in the city for a rental car.

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    12 years ago

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    15 years ago

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    9 years ago

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    7 years ago

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    8 years ago

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    6 years ago

    2 hour wait to get our car at the San Juan, PR airport location. Over 30 people waiting in line after checking in.

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    7 years ago

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    7 years ago

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    12 years ago

    Helpful 4
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    13 years ago

    Helpful 1
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    11 years ago

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    13 years ago

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    13 years ago

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    10 years ago

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    12 years ago

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    Page 1 of 2

    Ask the Community - Avis Rent A Car

    Review Highlights - Avis Rent A Car

    Thank you to Jeanette for assisting us greatly with our rental request from San Francisco, CA to New Orleans, LA.

    Mentioned in 2 reviews

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    Hertz Rent A Car

    Hertz Rent A Car

    2.8(60 reviews)
    0.3 miFisherman's Wharf, North Beach/Telegraph Hill

    It's kind of tricky to find the location. The staffs were very friendly and fast service.read more

    My life was seriously at risk on Feb. 2 because of negligence from this company, and the employees…read moreat this location lacked compassion. I had the absolute worst experience from Hertz this week. And before I get to that, I want to highlight something horrible that set off the rental. The internet was down so even though I pre-checked in on the app, I was delayed. Then he decided to do it with paper form, but he took a photo of my driver's license and credit card. WHY THE HELL did he do that? He claimed he didn't want it on the form. So instead, was it okay to have it on the phone? I was NOT happy with that and asked that it be deleted, and he said he would when the internet was back up. I am still worried about potential fraud or theft. And it gets worse.  On my way to my destination, I blew a tire on the very busy six-lane Hwy. 101. I called 911, and the dispatcher alerted a tow truck driver for roadside clearance. She also said, because I was alone, to keep my seatbelt on and lock my doors. How very reassuring.  An officer arrived and offered to change the tire for me while we waited for the tow. He popped the trunk: NO SPARE TIRE. He said he had never seen that before. There was a jack and a spot for it. But the tire was removed.  Because Hertz removed a basic simple safety tool, I had to be towed from the highway and dropped underneath an overpass. (The company's role is only to remove vehicles, not to help beyond that.) There was trash and debris everywhere, broken down cars, and apartments that were junky. I WAS SCARED.  I called Hertz and the bot that answered kept telling me my reservation was cancelled, which it was not because I obviously had my car. It was very stressful. I finally talked to a real person who contacted a AAA towing company. I picked up a new vehicle at the airport Hertz - the rep there was very nice. But by then it was almost 5 hours after I picked up my car and I was only driving what should have taken 30 minutes. I missed lunch, a business meeting and other work time.  I was charged $120 for the tow - WHEN I WAS PUT INTO A SITUATION BY HERTZ in San Fran. NOT the end of the story. When I returned the new vehicle on Feb. 4 at Fisherman's Wharf site, the rep shrugged and said not all vehicles have spares. I said it has a jack and a spot for the tire - the tire was missing. Then he backpedaled and said it depends on the state where the vehicle came. THAT IS AWFUL.  It should not matter if I rent a car from California or Arkansas or Illinois or Texas. SOMEONE at Hertz put me at risk, and there was no remorse, concern or attempt to fix.  This is a massive safety concern.

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    Hertz Rent A Car
    Hertz Rent A Car
    Hertz Rent A Car

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    Budget Rent-A-Car - Hyatt Regency Embarcadero

    Budget Rent-A-Car - Hyatt Regency Embarcadero

    2.0(21 reviews)
    1.2 miFinancial District

    Very sad. The service is very very slow and the workers do not know what they are doing or what…read moreinventory they have. We made a reservation for a car and had everything completed online. When we went to pick up the car, there was only one person servicing everyone and a line of about 10-20 people. We waited about 40 minutes and we were told that the car was unavailable. Also, he told us to go to the other rental center and gave us the wrong address. in the end, we wasted another 30 minutes looking for the rental center and gave up. We just rented a car from getaround and requested a refund.

    Not difficult to find unless you're retarded, I mean the "Hyatt Regency" is in the name so inside…read morethe hotel would be a good place to start! Amazing location for San Francisco residents living in this part of town and not wanting to hike all the way to SFO or deal with the mob scenes of Union Square. Hailing for Manhattan, I'm just so not interested in owning a car. ZipCar is amazing for a few hours to a day, but a proper rental car is best when you want to go somewhere farther away for a long weekend. My biggest issue is that the hours are convenient for the workers, but not so much for customers. You can drop off past closing time (5:30PM on weekdays, 1PM on weekends) until midnight, but will have to pay an extra $15 valet fee. Very inconsiderate to customers since long weekend trips usually end late in the evening, but worth the $15 just to be done with it all. The lone guy at the desk was very quick and nice. I liked having the hotel valet take care of bringing out and returning the car to avoid obnoxious parking garage navigation myself. I didn't experience any of the delays other people complained about, but then again, I was the only customer each time so that might have biased things. The price was very reasonable, just google "Budget Coupon Code" before you book online to find some discounts. Try to avoid the add-on fees, I mean who pays $15.95/day for GPS when everyone's smart phone has Google Maps nowadays? A cheap car phone charger can keep you navigating the whole time despite battery hungry 3G. Also, research your credit card's car insurance policy, it probably covers a lot of the things Budget offers (and you know their sales people won't tell you about redundant coverage!).

    Kyte - The miniSUV.

    Kyte

    3.4(399 reviews)
    0.2 miNorth Beach/Telegraph Hill

    I took a chance on Kyte during our trip to San Francisco for an overnight to Santa Rosa. The…read moredelivery, pick up, and Audi Q 3 sold me. However, I was nervous. Hey, I'm in my mid seventies and Kyte is an app with little human interaction. I ensured that both my wife and I were verified as drivers, and that my insurance coverage was downloaded. Bruce delivered my car to our hotel. He was great, and he helped load our luggage plus showed us the Audi's particulars. I tipped Bruce $10. He deserved it. Bruce used a scooter to return to the Kyte lot in the Mission. My one mistake was not filling our car up with gas on our return. There were gas stations on the SF side of the Golden Gate Bridge. Kyte charged me more than $8.75 a gallon to fill my car after promising to use competitive pricing. Shame on you Kyte, but all the rental car companies do that. But, $8.75! Bruce came again to pick up my car at the appointed time. He was just as kind, and I tipped him an additional $10.00. I wouldn't hesitate using Kyte again, but I would fill the car up with gas myself on my return.

    this is the SECOND TIME one of your workers has tried to take advantage of me …read more I clean out the cars giving while they come to me dirty TO CHARGE OR TRY TO CHARGE ME 250 AND I DONT SMOKE ! IVE spent 1200 with you guin a month!

    Photos
    Kyte
    Kyte - Homeless encampments I had to pass through to the meeting place! Not at my door! Which is only 3 miles away!

    Homeless encampments I had to pass through to the meeting place! Not at my door! Which is only 3 miles away!

    Kyte - Cheap tire failed me.

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    Cheap tire failed me.

    City Rent-A-Car - City Rent-A-Car - Union Square car rental at 321 Mason St, San Francisco. Fast, friendly service and affordable daily rates.

    City Rent-A-Car

    4.4(257 reviews)
    1.4 miUnion Square, Tenderloin

    Honestly, one of the best rental car experiences I've had. Especially in a big city. I'll start…read morefrom the beginning.. I booked the car I wanted easily on their website. I went with a Toyota Corolla, which I drive personally. I like to stick with something I'm used to. It was about $250 for four days. I arrived right on schedule and the car was waiting for me. The gentleman behind the counter was super helpful and friendly. He walked me through everything I needed to know, even the details on tolls and stuff. The car was about two blocks from their office, but they explained how to get to it and even had a print out of a map to help get me there. It also had pictures so there was no way I was going to miss it. The car was a 2021 and in great condition and had a full tank of gas. Another positive of getting a Toyota is the gas mileage. I went to Sonora and back (roughly 275 miles) and I only had to refill once before I dropped it off... which was also super easy. I simply dropped it off where I picked it up and handed the valet the key. I would totally rent from here again if I find myself in the heart of San Francisco and in need of a ride for a few days.

    Booked a car through the website for an out of town trip this past weekend. The booking was super…read moresimple and fast and easy, and the pick up went the same way. Customer service was super clear and nice, got all the paperwork done when I arrived, and gave clear directions for pick up and drop off. Cars are located at a garage two blocks up from the office, so adjust accordingly if in a rush or carrying a lot of luggage. Drop off is super easy, just leave the keys with the parking attendant and you're done! My only small issue is that as a small local company, you might be in a bit of a bind if you need service or have an accident after hours and far out of the city.

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    City Rent-A-Car - Commuting to work? No problem, City Rent-A-Car has the car for you.

    Commuting to work? No problem, City Rent-A-Car has the car for you.

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    Sixt Rent A Car

    Sixt Rent A Car

    2.9(11 reviews)
    0.4 miRussian Hill, Fisherman's Wharf

    Sixt Rent a Car gets 1 star from me for a completely unfair and stressful experience. After our…read morerental, we returned the car and did a full walk-around inspection with a Sixt employee, who carefully checked the entire vehicle inside and out. He then signed the return document and wrote "No new damages were detected." To protect ourselves, we also took a detailed, time-stamped video of the whole car (interior and exterior, with close-ups) at drop-off, clearly showing there was no damage. Despite all of that, we later received a letter from Sixt claiming we had damaged the car and trying to hold us financially responsible. It feels like they're ignoring their own employee's signed report and our clear video evidence. This has turned what should have been a simple rental into a frustrating dispute. Based on this experience, I do not trust Sixt's post-rental damage process and would strongly caution others to be extremely careful--or consider renting elsewhere.

    Avoid this place at all costs. We had a reservation for 8am. There was no one there and the…read morebuilding didn't even open until after 9am. They tried several cars but the computer kept giving them error messages. They eventually said I had to take an electric vehicle. I had never driven one and didn't know how to recharge it. The manager said it would come full and they would waive any usage fees. Well it came at 76% and after returning it I still got charged the fee for returning the car with a low battery percentage. Complete disaster.

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    Sixt Rent A Car
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    Avis Rent A Car - carrental - Updated May 2026

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