-3 Stars for super duper delayed pick up for a rental car we had scheduled to be ready after we returned to SF from a trip. My husband had to wait over 2 hours, and the processing of those who had pick ups earlier than us was molasses / snail slow (insert any given adjectives) so that was quite frustrating. When it finally got to our turn, we got a different level vehicle than we had booked so that the SUV given to us was a major gas guzzler which we obviously did not appreciate. Thankfully, we knew we won't have to fill up till we got back to our hometown where gas prices are more reasonable than SF proper. +1 Star for the staff in charge giving customers who have waited so long (pretty much everyone that morning) a waiver from having to fill up on gas for the rental car return, that was a nice gesture and we appreciated it as we would definitely pick a gas saver vehicle vs the major gas guzzle (it was a. American car, sadly) which consumed 1/2 a tank of gas just going from SF back to Sac. This can be compared to the Korean branded SUV (smaller yes, but not by much and plenty big enough for our needs for this trip) that we rented from another rental company which had SO many choices for us that we had a hard time picking one, which used barely 1/4 tank for us to drive from Sac to SF. It turns out that this Avis location did not have cars on their lot ready for their customers and had to send a bunch of their staff in 1 van to pick up all the vehicles they needed from their SFO location to this one near the embarcadero so that was why it took so long. Each vehicle had to be cleaned on the inside and go through the car wash. Perhaps they needed to pick up cars from SFO earlier before their customers' scheduled pick up time and maybe even late in the night the day before. In short, it was a disappointing experience, and thank God we were not in a hurry to get somewhere like many of the other customers were, who has to catch a flight or get somewhere on time. Otherwise, we'd been extra stressed, so we waited over 2 hours, from our pick up time, but at least we did get gas comped and the vehicle was relatively new although quite gas consuming and not the smoothest drive, according to my husband. Hopefully Avis would be better next time. read more

TLDR: 2 stars for delayed pick up (cars not on the lot and not ready even after they arrived), but 1 star added for gas comped. Long Story for those who enjoy a long walk in the park: we rented a car to drive home from SF after a trip. 2 stars: The car was not ready and I had to wait over an hour beyond my scheduled time to receive the car. Many others who booked for pick-up times 1-2 hours before my pick-up time had to wait over 2 hours to get their cars as the cars were still being transported from SFO to Beach Street office that morning instead of earlier and they were not yet washed or detailed, so everyone had to wait and there was a huge line. 1 star: It was appreciated that the staff compensated by waiving the gas so that we did not have to refill the gas, but we also got a gas-guzzler we would not been happy with, so it was fair for the time we had to wait and the lack of choice of cars (we would've picked a better gas-mileage, more fuel efficient standard car which was the category we had booked), that we were comped the gas. We do appreciate this convenient location to the SF Fisherman's Wharf, but there should be better coordination between this office and the SFO one to ensure there's enough cars for the rental appointments pending at this Beach St. office. Total = 3 stars: Thankfully, I was not in a hurry to catch a flight or go somewhere other than home after a trip, but others in the line ahead of me were in danger of missing their flights, etc. and in fact one person had to abandon their rental car reservation and had to opt for an Uber in order to get to their flight on time and not miss their flight. read more

Omg. This entire experience must have been a scientific experiment in how much unnecessary pain a company can impose on its customers. I was returning my car to this location. I parked right out front and went in to drop the key, only to get told I had to use the garage. No signs anywhere saying that, so I'd already wasted time circling and parking. Then I get to the garage... and the gate is broken. Won't open. I go back inside and explain, and instead of helping, the attendant basically tells me to "figure it out" or risk getting towed. Zero help, zero effort. Just attitude. I ended up having to call the garage's corporate number myself just to get in. For a simple drop-off, this was ridiculous. Disorganized, no communication, and staff that couldn't care less. Avoid this location if you can. read more

I had a very upsetting experience at the Avis Fisherman's Wharf location. I had a valid reservation and asked a few simple questions, but the employee named Ali was extremely rude, dismissive, and arrogant. He did not listen to me, did not want to answer my questions, and repeatedly said "ok" over and over in a mocking way, which made me feel like he was making fun of me. When I tried to stay calm and end the conversation, he continued the behavior and then cancelled my reservation without my consent, saying "I'm the boss." As a customer--and especially as a woman--I felt very uncomfortable, disrespected, and humiliated. This is absolutely unacceptable customer service for a well-known company like Avis. I did nothing wrong, asked normal questions, and was treated with disrespect and arrogance instead of basic professionalism. I will not return to this location and I hope Avis management takes this seriously so other customers do not experience the same treatment. read more

Thank you to Jeanette for assisting us greatly with our rental request from San Francisco, CA to New Orleans, LA. We completed the trip with time to spare. That road trip was one for the books and not for the faint of heart! read more

worst car company now to rent from. they say on the phone that all you need is a card statement and phone bill to rent a car with the debit card, you get to the counter and they ask for your license and then it gets denied woth Equifax because of credit score. but you have the funds on the card so why do you need to have a great credit score just to rent a car ? It's stupid and they need a better system for all renters. This is discrimination saying they can't continue with rental because it's not passing with Equifax. I wasted my time and money so unless you have a credit card DO NOT rent with AVIS OR BUDGET . read more

This location employs thieves. I returned my CRV Honda and left laptop inside the vehicle by mistake. Find My Device app showed it in vehicle 1 hour later. Next morning car had been rented to another person. Manager/owner of branch says he's not responsible for my property but will attempt to contact new renters. Days pass, and meanwhile Find My Device shows the laptop has gone to a residence in Excelsior District. Rental car is returned: no laptop. This location hired someone who steals from customers. read more

Avis Rent A Car - My laptop in the car at this Avis garage minutes after I returned it. - Car Rental Near Me - San Francisco, California

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We made reservations two week prior to our trip and every day got an email reminder or text from Avis regarding our trip. An hour and a half before the appointment time to pick up our car, we were called from AVIS telling us they don't have a car for us and there's nothing they can/would do for us. We were there on vacation and had plans that can only be done with a car and we had already paid parking fees and entrance fees. Very irresponsible and unreliable car rental agency!!!!! read more

Jeannette was very helpful in getting us the car that was right for us. I was nervous about an electric car but it was great!

Considering the location of this office, I got prompt and friendly service with no BS...I felt for the Cashier as many gave her a hard time even if it clearly wasn't her fault..my experiences here were very good and I intend to give and refer this office for both personal and business read more

Great service by the manager. Cars are available, clean and pick up/drop off seamless

Ever had one of those days when you want to scream but then you don't want to look like a maniac in front of strangers fearing someone is probably live streaming you on Facebook or You tube??? Yeah! My day started out just like this with the first rental from Avis at the Hilton in Union Square. First of all, it took about 45 mins waiting in line to finally reach the counter and check in to get my rental. Although the rep was pleasant and efficient, they need more people when they have reservations up the wazoo! When I left, there was about 6 or more people behind me with two rep (one for Avis, the other for Budget). So, finally got the rental! After about an hour or so driving thru the city, one of the alert/notification on the dash started lighting up specifically the indicator for low tire pressure for the rear right. So I drove to the nearest gas station and had the attendant help me with the air thingy. Drove it around for a bit. Pulled over and turned off the engine and restarted it again The indicator is still lighting up with the notification still on saying low pressure despite that the numbers were all at 32 psi. Ugh. So I called the 800 number and spoke with Lauren the entire time. She walked me thru, trying to trouble shoot. I refused to drive around the city with such conditions of a car I know nothing about. I feared my safety. So we eventually had no choice but to look for another location that will exchange my rental for another one. Lauren did the entire searching for me as I waited patiently on the other line. I told her I refused to go back to Union Square because at this time, it would be too traffic to head back there again. Fortunately, the location near my hotel on Beach St at the Fisherman's Wharf in the Anchorage Shopping Ctr had a rental available. I think originally when I booked and prepaid months ago, they didn't have the kind of rental I wanted near my hotel otherwise I wouldn't have opted to Lyft to Union Square. Anyway- As soon as I walked in, I was greeted by Janette. Had a brief and thorough conversation of what was happening. And she pulled up my info, exchanged keys for the replacement, and I was out of there in 5 mins with a smile. She gave a brief explanation of some of these new 2018 rentals with their indicators but she validated my safety concerns, and she had me out of there even before I can get even more upset. Janette was so amazing and only wish people who work in the industry has her work ethic and demeanor. She turned an almost disaster experience with Avis to a great recovery experience for me. Therefore, Janette deserves this 5 star all the way!!! Woo hoo! Thank you! read more

we are at the Avis rental car line at SAn Francisco airport as I am wring this. we did all the pre check that was available and are still STUCK In LINE for an hour. they only have 3 people working the computers but there are 10 computers available. we are missing important family time as a result. won't be doing this again! it's November. imagine what it's like in the high season. Avis get your act together!! read more

Worst customer service EVER! I drive for a ride share company and was suppose to return my car last Thursday, March 19th (I called in a couple of days before Thursday to let the manager, Andrea know that if it was okay to return my car Friday, March 20th, a day late and not be charged. Andrea, said, it was yes it was okay. So I tried returning the car last Friday at 3:30pm but upon arrival, i looked at their door entrance and it had a sign that they were closed at 1pm I, but online it said 5pm. They didn't put the effort to change the times they were closed on the internet. So I said to myself, "okay, no problem, I'll just drop the car off the next day," which was on Saturday, March 21st at 12:30pm. I thought to myself, "I'm sure they'll understand. So, Saturday comes and I attempted to drop off the car that day. The front desk lady, I think her name was "Jane," starts off by being rude with the tone of her voice, being passive aggressive and patronizing. It was as if she did not want to help me as a customer even from the very beginning. I then started giving her an attitude because what else was I suppose to do, not defend myself? We start arguing about the two day late fee and she tells me she can't remove the late fee and gives me a snarky attitude when I try to defend my late fee and tell her(Jane) that the manager(Andrea), said she would wave it. Jane, then tells me that she would call the manager to confirm and and brought up the fact that I was being rude when in reality, I was giving her an attitude only because she was giving me an attitude, what else was i suppose to do, not defend myself? She tells me to back up 6 feet because there was a sign that said to do so due to the coronavirus situation. I then do so and we continue to argue with each other. She then proceeds to call the security and explains to me that I need to leave, and I tell her to give me the receipt. I forgot to add that I tried giving Jane the keys by tossing it to her because I didn't want to get close to her due to this coronavirus and she says that I tried throwing it at her. She was hostile towards me from the get go even until the end, it was as if she didn't like something about me even from the very beginning, maybe it was because of the way I looked, my personality, I do not know. But she certainly didn't like me even before we got into an argument, I just read it from her behavior which seemed like she didn't even want to help me, body language and facial expression. Obviously, we are human beings, we can read each other's behavior even without saying a word. I did start to record her for my safety because of her bad attitude and she started recording back, this was a way for her to feel better about herself. She had so much ego that day. At the end, I tried to swallow my pride, and even if it was her fault to begin with, I attempted to try patch up the situation and say, "listen, we've been hostile towards each other and giving each other bad attitudes, I just want to squash this and make peace," but she wanted no part in it and gave me an attitude even though I was trying to be nice to her. Her tone of voice even until the end was very passive aggressive and came of rude and snarky. I then called two days later at 8am when they opened which was on Monday, March 23rd (today), and Andrea, the manager answered the phone and I tried giving my side of things and she didn't even give me a chance and gave me an attitude back by saying something like "you were being rude to her(her), you threw the keys at her and we're giving her a bad attitude" she obviously wasn't there and as I said before, I had to defend myself because her employee was the one giving me an attitude, what else was I suppose to do, sit there and take her attitude and do nothing, and I did not throw the keys, I lightly tossed it to the employee because I did not want to get close to her due to the virus that was going on. Andrea, the manager, completely ignored my part of the story and didn't even bother asking me what happened, she was being 100 percent bias. She then proceeds to tell me that she would tell the ride share company I drove for about this situation and I would never be allowed to rent a car at their location. Everything she said was to defend her employee and didn't even ask me what had happened on my side. This place should be closed down period, because no customer should ever go through what I just went through, no wonder they have a 2.5 star rating. No company should ever have a rating this low unless customers have had bad experiences in the past. The rating alone shows it all. Yeah, they do have some 5 stars, but the overall rating is awful. Do NOT EVER go to this location, EVER. I am just trying to save anyone that is thinking of going here, some time and warning them of having a bad experience like myself. Go elsewhere, there are other Avis budgets that certainly won't treat you like this place does. read more

Avis Rent A Car - Car Rental Near Me - San Francisco, California

STEER CLEAR. This location rents to both regular customers and Uber drivers, they are new to doing business with Uber, I hear, make a lot of mistakes, seem I'll-equipped to handle the problems they are causing, and NEVER TAKE RESPONSIBILITY. Let me back up a bit. Avis is known in the business as being the worst car rental company you can use. Years ago, when I worked in the industry for a different company, which was much smaller and much lesser known, I heard talk of this many times among everyone and I always wondered what made them so terrible. It seemed to me that they were offering as little in customer service experience and pricing as any other company was, but I was wrong. I rented a vehicle from this company this month, and needless to say they really put me through hell, I truly regret trying them in the first place. Hertz has made similar mistakes in the past when I rented with them, but they have never refused to compensate me or ignored me when I try to explain my problem. My recent experience with Avis has been a nightmare, they made several mistakes which cost me both time and money. They blame everyone but themselves. If I say my reservation was made incorrectly, they blame the CS agent I spoke to over the phone. If I say they did not charge the card I specifically asked them to use, they blame me and say I should have specified that. What?!?! I spoke to the actual owner of this location over the phone and as I began to explain to her what had been going on for the past two weeks, she cut me off to tell me that she had a line of people in front of her and that she wanted to take my phone number and call me back when she had more time to deal with my situation. I gave her my number and she hung up. She never called back. I had to drive all the way over here to deal with someone in person because prior to this one of her employees hung up on me twice and then simply stopped answering the phone. I'm not a rude person, I wasn't blaming her for all the mistakes, and I don't deserve to be treated the way I was. Come to find out that after the owner hung up on me, she had gone on vacation that day. She never called me back, she never even had one of her employees follow up with me so that I would be at least taken care of by someone while she was gone. Her employees told me that she would be gone for a whole week. They also claimed that she would be the only one that could help me. I find this hard to believe at this point, I have lost my patience at this point, and just have to return the car and cut my losses. It's really a shame when a company cannot take responsibility for their own mistakes. While I was in there today, two employees were busy washing their hands clean of all the issues other customers had, they were Uber drivers trying to pick up or return cars and they all seemed quite frustrated. They were also some out of towners, some tourists who seemed to have similar complaints to mine were not helped either, the same run around that they gave me was being handed to them. The rudeness and lack of courtesy trickles down from the owner, and so does the refusal to take responsibility for mistakes Avis made. read more

Andrea and Jeanette were so helpful and friendly from the moment I arrived. It's clear to see that they are multitasking experts as phones were ringing, papers were printing, and cars were renting. I picked up my car with the help of Jeanette and dropped it off with Andrea. Both were hilarious conversationalists and made me laugh while we took care of business. I was attended to right away and never had to wait. They know the ins and outs of their jobs and had no problems explaining things to me when I had deeper and additional questions. I will 100000000% recommend Avis to everyone I know because of these two ladies :-) read more

Andrea at this location is operating a scam that will overcharge your credit card. As Preferred Members of Avis We rented an SUV from SB (lovely location there) to drive up to SF. Because these people only work from 8am to 1pm everyday if your return time is after 1pm you have to park the car yourself and return the next day to drop off the keys. We had been told by an employee on Aug 19 @ 8:24am that if we returned our car within an hour of the original pickup time we would only be charged a full day. We returned it within 20 mins of that time and when I returned to bring back the keys (an additional $30 clocked in for the Uber) she charged us for TWO full days and another $100 for gasoline. When I asked her to explain why she wouldn't honor her employee's promise she had no explanation except that she wouldn't. So either she doesn't care to honor what her employee told us (she wouldn't give me the name of said employee Btw) and just wants the money, OR more likely - she was in fact working on Aug. 19th and was that "employee" tricking us into thinking we could have an hour grace period so she could charge us upon the key return and blame some phantom employee. Either way this is a scam that is committing fraud against renters. I understand businesses are hurting due to Covid but that's not an excuse to engage in fraudulent activity designed to steal. Rent from anywhere else. Also she's not actually with Avis corporate, she's an independent contractor operating under L and Z Concepts LLC. We will also file a report for theft and report to the BBB. read more

Let me start by saying that the low star reviews I read must be people on drugs because I will say I've been dealing with Andrea since day 1 and I'm happy to say without exaggeration that she literally is the best in customer service I have EVER seen! She's a damn angel and very much knows how to treat people! These morons who gave her a low review have their own insecurities clearly and need the comprehension side of their brain checked. Being from here, overall customer service out there in other entities have terrible service at best most often! Andrea?? THE BEST!! She goes above and beyond and some!! She's sweet, super cool and so very down to earth! Sorry to see the overall rating in this store isn't 5 stars. One reason and only reason for that is ENTITLED people who think they're above god. I know cause I've driven many of these people around so I see it all day long! Andrea, do not pay attention cause your rating will come up as long as you have people with at least half a brain that do business with you! I know my experience and you are damn amazing!! Thanks for all you do!! :) :) :)!! read more

I have been a Loyal Avis customer for te past 8 years. I even have a wizard number and I am/was considered a prefered customer. What started innocent mundain rental on October 27th, 2010, turned into a hellish nightmare as this Location reported the car I rented as Stolen. This of course led to my arrest but only when i was returning te car to San Jose airport. All of this mess could have been avoided if someone cared enough to give a sh*t about their customer base. The entire problem occurred because my credit card reached it's limit during my trip and the other locations did not want to switch my credit card to a debit card midway throughout a rental. The end result was that I had to pay a $22, 015 cash bail posted at Sacramento County, $4500.00 in attorney Fees, three days of detention and still the case is on going even thought they were offered full payment for their rental. Avis Rent A Car is completely wrong in providing policies that are not universally applied. Why is it that we can use a debit card at the time o booking but we can not Switch from a Credit Card to a Debit Card. I had already driven the car from San Fransisco to New York City. The New York tri-State area only accepts Debit card at the time of closing the contracts. This branch should be closed out because the Owner has very poor judgment, Avis Rent A Car, you are a disgrace and I'll be sure to make as many reviews and let the world know how your policy overrides common sense and good judgment. I had never been arrested before your stupid Franchise owner did the unforgivable acts of reporting the car stolen, worse you had my phone number, we had previous conversations, you could have called me, you could have sent an e-mail, you could have reached out. You should be out of business for ruining peoples lives. Stay away from Avis or be sure to have all your ducks straight if your going to do business with them. I personally would recommend that you stay away, but, that's just me. January 10, 2011.... Another little update. Avis/Budget decided not to pursue the case in court. so all charges were dropped however, I had to retain my attorney and that put me out of pocket for $4,500 and I still have not received my $20,000 cash bail refund. So, I am grateful for the charges to have been dropped but I am still upset over that experience. read more

I'm glad I didn't rely on their Yelp rating, because I may have gone elsewhere. I rent cars fairly regularly, and this was the smoothest experience I have yet to have. Andrea was quick, incredibly friendly and accommodating. She also suggested another car they had in stock and I'm glad Iistened. Not to mention, the car I rented was half the price than the same car on Turo or other ride-sharing apps. This is the only place in S.F. I will be renting from. read more

We exited our cruise ship and made a reservation on our smart phone. Took a cab the few blocks away to this rental location and were in and out of the office in less than 5 minutes. Our only concern with the female at the desk is we told her we wanted insurance and she told us we didn't need it. Driving in San Francisco is much different than our home town so we wanted to waste our money on the extra, full coverage insurance to reduce our anxiety. She tried to talk us out of it but we stuck to our demands and paid the extra $25 per day insurance to ease our minds. We got to our car and it was dirty inside. The trunk wouldn't open - not with a key, a release, tugging....nothing! Back to the office. She unapologetically explained she didn't have any other cars in our full size category. After minimal discussion she bumped us up to the next rental category without much arm twisting. That car was dirty inside and out, but at least all of the doors worked. So far, Avis was in the 4 star range. While driving through lesser traveled portions of California we realized the window washing fluid was empty. Normally this wouldn't be a huge issue, but isn't that supposed to be checked when they clean the car? Oh yeah, the didn't clean the car. We should have anticipated this! We purchased some cleaner and filled the reservoir. While checking the glove box for the hood release location I noticed the registration on the vehicle was expired. All in all this wasn't a bad experience, but Avis should take more care with their vehicles. Between this experience and another really bad experience with Avis I will shop other rental car companies next time. They don't seem to want my business. read more

I don't understand why the Yelp rating is so low for this Avis? We just hired a car from them and had a great experience! We got our car very quick, the branch was efficient and helpful. Overall a good customer experience. read more

We got our car within 10 mins when we stepped into the office. However, there was only person behind the counter so I can foresee frustration if you are not first in line. With that said, we reserved a mid size car, quite reasonably priced at over $250++ (including insurance) one way from SF to LAX for a total of 3 days. (I think this is a tourist price as you would either need an non-US passport OR a US passport with an international air ticket). Best part is....we got a BMW X5 instead. Love it ! read more

I had a good rental experience at Avis Fisherman's Wharf. I ordered a small car for two weeks. Booking was done via the main Avis website. When I arrived I was quickly helped and offered a choice of slightly nicer cars for the same price. I choose a Prius (hey, I'm in SF right?) and after receiving the keys went out to get it. I brought my own GPS unit and unfortunately discovered the 12V power supply was broken (apparently a common Prius problem...). So I returned to the office. They apologized and immediately provided me with another car. 5 minutes later I drove away in a crisp Ford Focus which was clean, comfortable and I had no further problems during the rental. read more

Fantastic staff and fantastic service! Wouldn't go anywhere else in the city for a rental car.

I rent cars from here frequently as I live close by. This is a well run, consistent Avis location with amazing staff. I look forward to coming here to pick up my cars. The staff is unfailingly polite and very patient with tourists. The only downside is that it gets very busy sometime, and if you come at a busy time it can take a few minutes to get your car. As there are many tourists picking up from this location with questions etc, it can take a bit longer for the staff to get through the line. read more

The car was ready as scheduled and we had no problems with it after driving it to Yosemite, Vegas, Pasadena and then back to San Fran. The customer service was not overwhelmingly great but it also wasn't terrible, I'm only giving four stars due to the average customer service we received in that the lady could have been a bit clearer and polite when speaking, and also could have given us a free upgrade like the Avis in Pasadena do :) Sorry to read Ambassadors review below, that sounds like one hell of a nightmare. I've had troubles in the past with rental car companies (see my other reviews) but this one was absolutely fine. read more

Lisa at the Fishermans wharf location was awesome! She was friendly, accommodating and ultimately helped save our day from extra time running around to another location to pick up our vehicle. Thank you, Lisa! read more

***Zero Stars*** Upon my arrival to rent the car at AVIS car rental located at 500 Beach St #120, San Francisco, CA 94133, I was greeted by Jane. I provided her with my license and credit card and informed her that I had a reservation for a full-size class "f" vehicle, which the website indicated would be a Chevy Malibu, or similar. Jane then notified me that the only car she had available was a Toyota, Corolla and that it was the same size as a Chevy, Malibu. I attempted to correct her and explain that the Corolla is actually a much smaller vehicle; she insisted that it was not and that the only other two vehicles she had was a Mustang. I accepted her response and agreed to take the Corolla, but asked if I could get refunded the difference between the Corolla and the class "f" vehicle. She indicated that the difference would only be 50 cents. I shared that when I booked the class "f" vehicle, the Corolla class was cheaper. She ignored my comment and proceeded to provide me with the rental documents and the key to the Corolla. I feel that Jane was not giving me her full attention as she failed to make eye contact with me while she scrolled through her cell phone multiple times during my conversation with her. I was not satisfied with any part of my transaction with Jane, so I proceeded to the Corolla and made a phone call to the AVIS customer service line. The individual on the other line explained that if this AVIS lot did not have the vehicle that I reserved, it was my responsibility to call all of the other lots in the area to get it switched. Since this was not a viable option for me as I was not going to spend more of my vacation time hunting down a vehicle that should have been reserved for me in the first place. I then asked her the same question I proposed to Jane; would I be able to get a refund for the difference since I was provided with a lower-class size vehicle than what I had paid for. She hesitated a bit, but ultimately, proceeded to refund me $26. In hindsight, I have multiple questions in regard to how things were handled. Firstly, what is the purpose of reserving a specific vehicle, if the lot will not have that vehicle available? Secondly, I believe it is the ethical duty of individuals, like Jane, who represent a company like AVIS to be honest about price differences between vehicle classes. I did not appreciate how Jane brushed off my question regarding getting a just and fair refund for the difference. And lastly, if a lot does not have what a customer reserved, then shouldn't it be the lot's responsibility to call the other AVIS lots and try to accommodate the paying customer? As a result of Jane's unethical professionalism, lack of customer service skills and unwillingness to work with me; I will never rent from this AVIS again. read more

AVIS IS A SCAM.....First they wrongfully canceled my reservation despite having an email only days prior stating they were wrong. Their solution? Because my vehicle was given to someone else they wanted to upcharge for a different vehicle. After talking to multiple reps they finally corrected the matter only to wrongfully charge me for an optional feature upon returning my vehicle. read more

2 hour wait to get our car at the San Juan, PR airport location. Over 30 people waiting in line after checking in.

Use this place on a regular basis. True it is not a standard Avis location but a franchise. But the folks do their job well. The staff are nice if you are nice. Just wish the owners would invest in some electronics to help the staff be faster. read more

I got charge for turning in my rental at the Avis airport. They said I dropped it off at the wrong place. Really!!!! Avis parking lot, Avis man wearing a shirt telling us to leave key in car. Very unhappy with this charge of $123.00 as I return it on time and with a full tank of gas and in good condition. I will never use this rental service again. They are a rip off. They don't get any rating ever from me. Unhappy read more

As much as I love Avis, they charged me $462 for a one day and one way rental to LA that should have been $66 dollars. :( I feel robbed. Bad first time experience. Also phone service was intense, they got aggressive when I asked for some help lowering the cost. read more

I rent from this location frequently (I live a few blocks away and have ridiculously good loyalty status/low rates with them through my company). I've always had a good experience with the counter representative, but they are not at all convenient. You have to return the keys to their office even though they close very early (5 pm during the week, 1 pm on the weekends...seriously). There is no drop box and you can't leave the keys locked inside the car for them. To repeat: you have to return the car to them in their very narrow window, or return the car to another location, whose hours aren't that much better. If they would just install a dropbox I would give them four or five stars, but for being such a pain and not taking simple steps to improve their customer service, they get one star. read more

I rent cars about 40 times a year. Drove about 150 miles, filled gas tank, and returned. My gas was $16.96. They charged my credit card $124.21. They claim there was only 1/8 tank when returned. I asked about odometer, and was told that it says 100 miles but it's not accurate and not acceptable proof. They then asked for a copy of my credit card statement. After 10 days I called and they said that it was unacceptable proof. I've filed a complaint with CA. Consumer Affairs Bureau, and debating a law suit. Totally unethical, and first time this has happened to me in almost 40 years of renting cars. See other reviews, they have one agent and it took 25 minutes just to get car keys read more

Slow slow slow! There was only one counter clerk even on a holiday weekend. I'm a Presidents Club member but there wasn't an area with my reservation ready, and because the clerk was so busy she didn't give me good directions to the cars. I wandered around and found it, only to determine my paperwork had the wrong fuel level. I went back downstairs and stood in line again, to have it updated, but in the process she messed up my rate, and I didn't see that until I was outside, so I waited in line a THIRD time. The ONLY Reason I didn't give it a 1-star rating is because the location is so convenient compared to the airport. read more

Good location near the wharf. However there's no drop box for the return during off hours. Slow service on weekend as there's only one person on staff. No e-receipt sent. read more

Great service from Andrea! She was pleasant, kind, a great listener and worked to get us the best value on our rental. Amazing job and I would definitely use this location again! read more

All of their on-line prices are "teaser" rates....a one day rental for $28 turned into $185 with all their fees, etc.....and was charged another full day!! when car was turned in 32 minutes late (24 hr period) Have NEVER had this experience with any other car company. Maybe this is why the line to rent their cars at SFO was EMPTY and other companies were busy. Rip off - would not use again. read more