I took a chance on Kyte during our trip to San Francisco for an overnight to Santa Rosa. The delivery, pick up, and Audi Q 3 sold me. However, I was nervous. Hey, I'm in my mid seventies and Kyte is an app with little human interaction. I ensured that both my wife and I were verified as drivers, and that my insurance coverage was downloaded. Bruce delivered my car to our hotel. He was great, and he helped load our luggage plus showed us the Audi's particulars. I tipped Bruce $10. He deserved it. Bruce used a scooter to return to the Kyte lot in the Mission. My one mistake was not filling our car up with gas on our return. There were gas stations on the SF side of the Golden Gate Bridge. Kyte charged me more than $8.75 a gallon to fill my car after promising to use competitive pricing. Shame on you Kyte, but all the rental car companies do that. But, $8.75! Bruce came again to pick up my car at the appointed time. He was just as kind, and I tipped him an additional $10.00. I wouldn't hesitate using Kyte again, but I would fill the car up with gas myself on my return. read more

this is the SECOND TIME one of your workers has tried to take advantage of me . I clean out the cars giving while they come to me dirty TO CHARGE OR TRY TO CHARGE ME 250 AND I DONT SMOKE ! IVE spent 1200 with you guin a month! read more

Kyte - the rental - Car Rental Near Me

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My attempts to access the website were blocked, the phone number not accepting calls??? What kind of Fly by Night operation is this??! I will avoid them as this is not good business and portends trouble. read more

I don't take writing public reviews lightly.. What started as a short rental for a weekend trip has turned into a massive headache. My girlfriend and I rented from Kyte to visit Lake Tahoe. As we were leaving the Golden Nugget Casino, a bus didn't see us and scratched the left side of the bumper while we were waiting to exit. Since our car wasn't moving at the time of the accident, we didn't think this would become a major issue. We collected the bus driver's information and promptly reported the incident to Kyte. We had also purchased their basic insurance plan. About a month later, Kyte's claims team told us the case had been forwarded to their subrogation vendor, Fleet Response, and that they would "diligently pursue all available avenues to recover the losses on our behalf." We were told to expect an update in 1-3 months. Instead, we heard nothing for nearly 10 months -- no updates, no follow-up, and no communication. Then, out of the blue, we were contacted and told the other party was calling it a "word-vs-word" situation. I asked if Kyte had obtained casino security footage -- which could have supported our case -- but was told they didn't even know where the accident occurred, not even the state. They said this was "not unusual," which I found deeply troubling. How can you defend a customer without even knowing the location of the incident? Now, Kyte is asking for my insurance information so they can be reimbursed for repairs to a 2024 Chevy Trailblazer -- totaling ~$13,000. What's most frustrating is that they never consulted me or even notified me before moving forward with the repairs. If they expected me to bear responsibility for the cost, I believe I should have had the opportunity to review the damage, understand the scope of the work, or challenge the claim -- especially given that the vehicle was stationary and I was not at fault. Instead, Kyte made costly repair decisions without my input and only reached out 10 months later to request payment. That's simply not right. The invoice also includes vague charges, such as various administrative "fees", a "loss of value" charge, etc. Although I was frustrated, I filed a claim through my insurance to help resolve the situation. My insurer advised me to pay the $750 deductible directly to Kyte, and they would handle the rest. But when I reached out to do so, Kyte's subrogation vendor told me I might still owe more than the deductible, and that's when my frustration hit a breaking point. I did not cause this accident. The vehicle was stationary. I followed all procedures. Yet Kyte failed to advocate for me, failed to communicate for 10 months, made expensive decisions without my consent, and is now trying to shift the financial burden onto me -- while adding extra charges like "fees" and "loss of value" to recover every possible dollar for an accident I didn't cause. Their original email -- telling me to "rest assured" that they would handle the situation to the best of their ability -- proved completely false. In the end, it felt like their only priority was recovering money, regardless of fairness, responsibility, or even basic communication. read more

UPDATE: For our current rental we got a Chevy Malibu WITH OUT OF STATE PLATES! Driving around the Bay Area we will be a target for thieves and vandals as they will assume it's a rental. This is my last Kyte rental. We've been using Kyte since the early days, One if there were no surfers to bring you your car, the CEO would bring it himself. My understanding is they're having lots of financial trouble so they've curtailed their activities in most cities except for San Francisco and maybe LA and Seattle? All that said, we love the convenience and the prices are usually pretty decent if you rent starting on a weekday. Our main complaint is that you don't get any choice of Car, and the way they do their car classes, some cars are just not workable for us. For example, the midsize sedan includes a large SUV, which neither of us feel comfortable driving. We always alert them that we don't want that car and so far we've lucked out not to get one, but they're very adamant that they can't promise. Aside from that the surfers are always on time with one exception over the past few years, and the cars are clean with no problems. The cars seem to be older with more miles on them lately, but I'm guessing that's a function of their financial issues. I hope they don't go away as there's not any car rental places near us. I so appreciate them delivering the car and picking it up. Here's to Kyte having a long life ! read more

Updating my review. This was not a perfect Kyte experience but I do appreciate that the Company reached out to me and provided me with Kyte credits to rectify my issues. Customer service could've been better in the moment, but I appreciate the care after the fact. read more

Kyte - Car Rental Near Me

I booked a Kyte 3 weeks ago to take my daughter and her friends to a water park for her birthday. A few hours before delivery, Kyte out of the blue cancelled my reservation with no explanation, leaving me to scramble for another solution on a Saturday afternoon. After contacting Kyte support they told me it was a system error, they couldn't fix it and offered me $50 in credit. I can understand a glitch, but the way in which they took no responsibility or steps to help me fix the problem, renting a replacement car will cost ~$500 now ensures I will never trust Kyte again and you shouldn't trust them either. read more

Kyte - Car Rental Near Me

Loved my Volkswagen Passat! It was spacious, fuel economic and clean. We were able to fit 4 carry on suitcases and 4 duffel bags in the trunk! Both pick up and returns went very smoothly. Surfers were early which was helpful to us. Did not have to worry about tolls as their bill was passed directly to me through Kyte. Got a great price and will definitely continue to use Kyte. read more

Kyte - Volkswagen Passat - Car Rental Near Me

The first time I used Kyte my delivery was 30 minutes late because their cell phone batter had died. Today, they changed my reservation by 2 hours without informing me at all. Being 2 hours late was not an option, and thankfully Turo was a better and cheaper option. Very very disappointed. read more

This was an amazing experience at a great price. Pristine AUDIS and a flawless app made this my recent trip to the Bay low stress -- and I saved 2/3rds of what I would have spent on ride sharing given my needs for this trip. Highly recommend read more

Just completed my last and final rental with Kyte. After initially having good experiences with the service, lately it has gone downhill. I've had surfers unable to make the pickup window and lie in the app that they're picking up, then call me from their cell and tell me they'll be late. There's a pickup and delivery charge, and I'm asked to also tip on top of it. I had the window broken, and they took the full deposit even though the cost of repair was well below the deposit. And my most recent experience, they accepted the rental time, then ghosted on delivery. I reached out in the app, got a new time 2 hours later, ghosted again on delivery. I had to reach out to them and they tried to push the delivery time back again, but I was already hours late to work. So I had to take a Lyft to their rental site. After hours of back and forth with multiple reps, I was offered a partial refund and some credits. As I don't intend to ever use the service again, the credits are useless. I'm tired of my time being wasted. read more

Terrible customer service experience. We rented a car in the San Francisco area for a 12-hour period. Within just 10 minutes of driving, a piece of the car's mirror detached -- it appeared to have been poorly repaired or hastily glued before our pickup. I immediately contacted the company to report the issue, but they were extremely difficult to communicate with and made the process unnecessarily frustrating. Despite my efforts, they still charged me over $600 for the damage. To make matters worse, in all the photos taken by the "surfer" at drop-off, the specific area where the damage occurred was never even documented. Overall, this was the most inconvenient experience I've ever had with a company supposedly built around the idea of convenience. Rent at your own risk. read more

I've been using Kyte since 2020 & have found it convenient when renting a car. There's clearly room for improvement in the User experience, but that's expected with any growing company. When I am interacting with them, I get messages from texts from multiple numbers in addition to messages on the App. It's confusing, to say the least. I also get requests to extend my car - and in the few cases I was interested, I was told it's not possible. I still kept going through kyte despite these inconveniences. But today is the time I have considered going back to the rental car companies. My pick up was delayed (my own fault), and we had acknowledged a 9:30am pick up time. I needed to move the car to a new spot to avoid a parking ticket after 8am. When I turned off the car in its new parking spot (literally drove down my block & turned around to park across the street from last location), I received a text asking me if the car had been towed. I've accepted for a long time that my data is out there, but this just creeped me out completely. Felt like being stalked, and that's not a feeling I'm looking to have when renting a car. Attached conversation; removed personal info. read more

Kyte - Conversation with kyte agent - Car Rental Near Me

I ended up having to book a new reservation (to use up my credit, as there was no way to get my original reservation reinstated) for my trip which was more expensive since it wasn't booked in advance The experience was good, the drop off and pick up were convenient. I will just not use for any flight as flight delays are not in my control so booking in advance doesn't make sense. But if you need a rental car delivered to you the service could be very convenient. But again do not book unless you are 100% certain you can be at the dropoff on time, any delay (more than 10 min) your reservation will be cancelled, and nothing you can do about it. And no one you can contact. read more

Don't expect to be able to use Kyte like you would cars from other rental companies. I paid $80 for a one day car rental in SF and was slapped with a $250 "excessive" cleaning fee because I apparently left fur and stains on the car seat. For a start, the stains were already there when I received the car. The cup holders were also grimy. I informed the surfer who told me not to worry about the stains. My dog literally took just one seat throughout the journey and it couldn't have taken more than a 5 minute vacuum job to clean it, which I assume the company would do after every rental anyway. I've rented cars from other providers before and NEVER had issue. The CSO claims that I should have known about the cleaning fee, but the rental agreement was only sent to me when I received the car, after which I had to be driving. The rental agreement remained unopened, unread and unsigned during my entire rental duration because I hadn't even realised I had been sent one. I've had several back and forth with the CSO who has shown zilch sympathy for the fact that (1) I paid $80 for a one day rental and $250 cleaning fee for one seat is a disproportionately huge amount (2) the rental agreement had been sent to me at a time where I would have no ability to read it (3) I did not cause the stains on the car seat (4) it was only one car seat that had fur while I had been charged the full $250 cleaning fee Update 19 Sept I sent in an official email two weeks ago and till now no one has responded to me. Thankfully I called up my credit card company to file for a dispute which then resulted in them blocking Kyte. The company tried to charge me another $28.50, $33.50 and $50 on three separate occasions for god knows what reason. Incompetent customer service and questionable business model bordering on being a scam. In such a market environment, I can only hope funding dries up for you and you guys go bankrupt. read more

Was initially thrilled when I found such amazing prices in Los Angeles when I used the service. Recently had a one day rental from New York (Brooklyn) to Binghamton. Was horrified to find that they added charges totaling far more than the original rental... I assumed it was some sort of credit card authorization that had not been resolved. Although I specifically checked the box to get an unlimited miles package, customer service insisted that I had not selected. After a few dispassionate responses, I was told that not only was I in the wrong, but that nothing would be done. I refuse to grant any business to any "the customer is always wrong or at least let's wear them down until it's not worth their effort to get a deserved refund for overcharged ancillaries..." I'm very disappointed, as their initial customer service was promising. I do not expect a company that takes this attitude toward customers to last very long. read more

I want to say I loved my vehicle because I did, although it has been well over the 10 days of releasing my deposit and my account still has not seen the funds returned. They have kept $500!! Up and beyond the cost of my rental. Be VERY CAREFUL if you rent a vehicle from KYTE! You may not receive your deposit back. :(( read more

This was the worst rental car experience I have ever had. Everything from the car to customer service was absolutely trash. The morning of my rental I get a text message saying that the car is 10 minutes away from the drop off location, so I get up I get there and I wait. 15 minutes goes by nobody shows up. I get another text message saying that I have to pick up the car in an hour in the opposite direction of where I'm going. I get to the lot and the car looks like it never left. I asked the attendant and he says that the car never left, it was an automated text. So by now I've missed my flight. I tell customer service they promised to reimburse me. They promised to let me keep the car until I'm ready and my new travel plans are set. Two weeks later, they repo the car from under me as I'm turning it in. It takes them two weeks to get me my stuff out of the car, and despite all the promises that they will reimburse me, they offer $50. I miss my engagement party, they've taken my medication for IVF, and they've held it for a week so now I'm behind on my medication. The entire situation is so bad that I have to be hospitalized. In the end, Kyte cost me close to $30,000 and all they can say is that I need to be respectful of their employees in the chat. Meanwhile, their employees are texting me at three in the morning to tell me that they've relayed to the ground team something that was already told to them three days ago. Do yourself a favor, use U-Haul. Take Uber. Even walking is better than Kyte. Save yourself, the drama, the hassle, the headache, and the stress. They can't do anything they promise on any app any advertisement you've seen. They will take your money treat you like shit and run. The car they rented me wasn't even in good repair . It leaked in the rain. I valet this car everywhere I went so I have proof. I have employees of every hotel. I stayed at that. Let me know the car needed to be fixed. At the end of the day, I'm moving on. I'm sending all this to my lawyer and I'm suing. There's not anything they can do to make it up at this point they didn't even try, and at the cost that I'm looking at I know they can't afford to pay me back, and they definitely can't afford to pay me for the disrespect read more

Great concept. Terrible execution. Good concept when it works but you're rolling the dice with this company if they show up or not. Better off signing up with Alamo where they have Accelerated Pick Up. You fill out all the paperwork in advance when you book the car then upon arrival, just walk into the garage and pick up your car. No waiting in line. I used to be a big fan of KYTE but it has become painfully obvious that this company has grown faster than they can manage. After a 5 hour flight to San Francisco, we were instructed to take the air tram to the BART garage and wait there for the car to be delivered. After 3 text messages to say they had to change delivery 3 times, we had been waiting for 2 hours. Then my gf said " why didn't you just rent from a normal car rental like Alamo or Dollar? I can't believe we're waiting for these idiots in a dark cold garage like some 3rd world country. I'm tired, hungry, there's nowhere to sit and I have to pee." This was how our trip started. The frustrating part was they don't answer the phone and barely return your texts. Also, I couldn't cancel because they made me pay upfront. At that point I made a decision to go back to the airport where she could use the bathroom and took a $30 cab to a mall in Melbrae where we could sit down have coffee and sandwiches. I texted the dispatcher and told them to deliver the car there. 45 minutes later the car arrived. We had a 4 hour drive down to Cambria and wanted to take the scenic route and make a day of it but those plans went up in smoke. We landed at 10 am, got our car at 1:45 pm and arrived in Cambria at 6 pm. Basically we lost an entire day. The customer support person said a manager would contact me within 48 hours "to make things right". After 2 days I got another similar message but no one has ever reached out. To be clear, KYTE delivery drivers called Surfers, were great but the people in charged of dispatching the cars to their location were completely incompetent. It appeared they didn't have enough cars that day and we had to wait for a car to free up. I will not roll the dice on my next trip with this company and will go back to using a real and professional car rental company like Alamo. Happy traveling. read more

You ever see those movies where somebody accidentally gets indebted to the mob or signs a contract with a pimp? That's what my experience with Kyte was like. Absolutely horrendous. It's my opinion (at least some of) the positive reviews are fake. RESPONSE TO EMILY: Here's one: you have a 20 min window to return the car. I was 10 min late and your "late fee" is $154.06 + a $25 rescheduling fee. If you want to extend for another week at that point, the quote was $1078 for the week. When I did return it, your employee was LATE and I sat in the car for more than 30 min waiting. There were about 6 other people sitting in Kyte rentals waiting to return theirs as well. But unfortunately your late fees only go in one direction. Here's another: when dealing with customer service through chat (the only option), they take 5-10 minutes to respond to EVERY SINGLE comment. So you write something, wait 5-10 minutes, they respond. You write something, 5-10 minutes they respond. This happened with 3 different reps at three different day/times. There were other issues as well, all seemingly part of the design, not incompetence. read more

I had a great experience with Kyte. I booked for Thanksgiving weekend, and the car was dropped off right on time. It was clean and in good condition and performed perfectly on our trip. I did remember to gas the car up at the end of my trip to avoid the high cost of asking Kyte to refill the tank. The car was picked up right on time as well. Overall a very seamless experience. I'll just mention that I was happy to pay the fee for the drop-off and pick-up service because of my dreadful experience booking a rental car last Thanksgiving. After arriving on time at Enterprise to pick up my car, which had been booked well in advance, I stood in line for over an hour before being told I should start looking for alternative rental cars because of high demand. They were never able to come up with a car for me. read more

Updated review: They got back to me after this review and resolved it within 24 hours as they claimed! I have updated my review to a 4 stars for the fast customer service. Thanks again, Ramon! Original Review below: Rented Kyte a few times and had a good time until I didn't. Rented a car on March 21st for 3 days. Car came with a dent on the windshield, but otherwise was decent. One issue I had was how long the security deposit ($500) takes to be released. During this trip, we got a flat tire and after notifying Kyte, they converted it from a hold to a charge, which was alright. (Also, please note that if you get a flat tire, you will be told to put the spare tire on and to find a shop to change your tire back, meaning it should not come out of the deposit.) It's been a bit over a week and a half since the rental ended. No emails on when the deposit would be returned. No notifications on whether the car was damaged from the flat tire. Nothing from them until I had to email them asking for when my deposit would be returned. They finally filed a claim after I texted them, a whole 8 business days after. Will update the review when the claim gets settled, but for now, just be warned. ¯\_(ツ)_/¯ read more

Kyte - Day I notified them of the flat tire (March 23, 2024) - Car Rental Near Me

I bought a Kyte on Priceline, but the delivery person was an hour late and left the vehicle with tree debris, bark, or sand in the trunk. When I returned it, there was sand on one floor mat, Cheez-Its on the other, and a leather seat that could be easily wiped. Despite minimal mess, I was charged a $100 cleaning fee for excessive trash. I specifically asked if cleaning was necessary, and I was told it wasn't for normal wear and tear. See the photos below. I won't recommend this company due to their unfair charges; returning regular rental cars doesn't incur such fees. Avoid renting from them; it feels like they're taking advantage. read more

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Best rental car service around....always on time, always great cars, and no rental counter hassle!!

Would I use Kyte again? Maybe. The drop off and pick up was very convenient. Waiting in line at the car rental hub is never any fun and takes forever. Price wise they were about $30 less than the traditional rental car companies, so not a huge difference but I saved a little money nonetheless. When I booked the car online and created my account a promo was auto added (I did not enter a code myself) which provided a discount and it also said unlimited miles which I assumed was applied possibly as a new customer incentive. However, when I received the confirmation email it said the booking did not include unlimited miles. I reached out to customer service to get clarification and sent over a screenshot that I took while booking and the agent said I did not have unlimited miles even though the coupon they applied clearly said unlimited miles. I felt like they should honor that, especially as this was my first time renting but I figured I'd be conservative with my destinations so I wouldn't go over the 300/miles a day. One other thing that irked me - I changed the pickup location a couple of days before my trip. When I made the change in the app it clearly said $0. I would not have made the change if it was an additional cost as it was only a mile difference and I would have walked there. When I received the email confirming the change it said $0. Yet I was charged $20 two hours before the booking. I reached out to customer service again and sent a copy of the email and they said they just caught it and the fee would still apply. Since it was an error on their end they should have taken the fee off, I think almost any other company would honor that. Instead of going back and forth I just reached out to my credit card company with screenshots and they credited my account. Otherwise, everything else was fine. The car was as described and was clean upon arrival. Based on my experience , they're not very customer friendly, but If I do rent from them again I will take screenshots of EVERYTHING as well as take photos of interior and exterior of the car to be on the safe side. I've read about people getting hit with cleaning and damage fees later. read more

If you want a clean car and reliable pick up and drop off, this is not the service for you. Especially since it is the SAME price as the national chains like Enterprise. Same price AND multiple inconveniences. No thank you! Let's start with the cleanliness. Supposedly they do a rigorous cleaning and sanitizing. False. See pictures attached of trash, dog hair, and something all over the floor. And worst, it reeked of cigarette smoke. Next, let's talk about convenience. The car was supposed to be picked up at 5pm. I get a text that the ETA is 4:50. Great. Except at 6pm, still no one has picked up the car. I text customer service with no answer. At this point I've missed my dinner plans as I wait for the car to be picked up. I text again at 7:40. To which I finally get a response and they offer to extend my rental time as a courtesy. As if they are doing me a favor. They've ruined my evening and no apology or compensation. Next we agree they will pick up at 5 the next day. They don't show up until 6:30. I'm trying to get someone in customer service to contact me but their phone disconnects every time saying "all agents are busy." Seriously the worst service I've ever experienced. PLEASE, take my advice and just take your business to the national chains. At least someone will answer your call if something does go wrong. read more

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Bad experience - they changed the pickup time without telling me and shaved 2 hours off the time but didn't reimburse me. Then they charged me an erroneous fee for a "missed pickup" after they didn't contact me upon arrival. They were also were rude and defensive on all customer service interactions. Overall would not ever use them again. read more

Terrible experience They'll text you and OK to extend trip an hour or so and then charge you an extra day which is like $250. The worst customer service and the worst place to rent in sf read more

Seamless reservation and experience. Great business model. ZIPCAR has competition. Can highly recommend them,

shady. do not use. they did not contact me about a claim and are threatening to suspend my drivers license even though i had insurance

There was only one major problem, but in general, the experience of picking up and dropping off the car at the SeaTac airport passenger pickup parking lot is very convenient. 10 min of walking from the terminal to that parking lot. Now for the one problem. I was looking for an SUV to rent as we are a family of four with two car seats. The kyte option on priceline said Luxury SUV, I didn't really care about the Luxury part, we just needed the space, and kyte was offering an SUV for less than anyone. I should have looked up what an Audi Q3 is. It is small. Small enough, that we couldn't fit our toddlers car seat backwards and just had to go with it forward. This car is smaller than my 2007 Prius, in terms of seating space and way less trunk space. I guess there is a slight shape to it that makes it look like a miniature SUV? Car was super clean, worked great, but I just feel duped into thinking SUV meant a minimum amount of space. Learned a lesson. read more

Kyte - The miniSUV. - Car Rental Near Me

DO NOT LET THEM REFUEL FOR $4.74!! They will scam you!! My gas was 6/8 when I returned it. The driver came and picked up the car. She took the car and drove it to another city which is 50 miles away. She used up the gas to 2/8 and now I'm being charged $52.02 for it!!! They will not refill it on the spot. They will drive it and take it to their destination then refill the gas after they used it all. The out mileage was: 5463 The in mileages was : 5770 We only drove 250 miles MAX. The driver took the car and drove it to their destination. Then they will refill the gas after they used some of it and charge you $4.74 per gallon for their usage too. read more

Kyte - Car Rental Near Me

Been waiting over 20 days to get my $300 deposit back. All they do is make excuses. It's not my fault I got a flat tire. The tires were in ROUGH shape. Photos attached. Now they seem to want to keep my deposit. So scandalous! That flat tire that evening ruined my plans and they showed no remorse. read more

Kyte - Worn tire that's likely soon to be flat too. - Car Rental Near Me

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My saga continues. "Stripe," the third-party "credit authorization team" that Kyte uses, continues to dialog with me, telling me that Kyte can and should engage with them to learn the reasons for my authorization having been declined. For their part, Kyte's emails subsequent to this tell me they have no plans to lift a finger to find out why. Kafka would be proud of their claims to not releasing the basis for this rejection due to "privacy concerns." Be glad your doctor doesn't decline to discuss your test results with you on the same basis. read more

I've NEVER wrote a negative review before on Yelp!, but this experience warrants it. I made a reservation and within a minute or two after, cancelled it. They refunded my charges, but charged me a cancellation fee of $25. I've see the plethora of negative reviews of this company here and even worse on the BBB site. Unfortunately for me, I saw them after I booked the trip. Now I know why they get so many complaints. Will never book with them again. Wish I could give zero stars. I guess one star for their support chat person who at least wasn't rude. read more

Having been ghosted by both Kyte and its insurer, I ultimately contacted the California Department of Insurance. Lo and behold, within a week of contacting the Department of Insurance, Kyte's insurer had a change of heart and decided to pay the other motorist's claim. Of course, his claim was for a whopping SEVEN THOUSAND DOLLARS for a fender bender; Kyte only offers $5,000 in liability insurance, and since Kyte and its insurer were negligent in failing to investigate the other motorist's claim promptly, I was liable for the $2,000 difference. (It's ridiculous that Kyte offers no more than the state-mandated minimum insurance.) It's been almost two months and Kyte has declined to respond to my attempts to pay THEM for the damage to THEIR car; you'd think they would want the money they claim I owe them, but they won't actually send me a bill and I have heard nothing from collections. I will never use Kyte again and neither should you. They are far and away the worst car rental company. Kyte's founders should be ashamed of themselves, but their behavior suggests to me that they probably don't have the capacity for shame. read more

While I love the convenience of the car being brought to my home, there is one serious flaw with the Kyte "system", as the customer service representative keeps referring to it as the problem. Apparently, humans - even their employees - cannot over-ride settings in the app. Or perhaps they just won't. Today, I am currently on my 3rd or 4th Kyte rental. For the previous rentals, my partner was added as a 2nd driver and verified. The last time, when I sent him the link to verify his license, he was already in the system. So, this time around, we assumed he was in the system as an approved/verified driver. I checked an hour before the car was delivered and he was not in there and I was unable to add him. After a long conversation (on the app of course) with CSR, I got nowhere. The cannot or will not add him as a driver. The ONLY way we can get around it if I were to end the rental early, have them come pick it up and then book a new one. As I told customer service, this is very inconvenient and maybe a bit more than inconvenient for me because I now have to do all of the driving on a long trip. In addition, they don't always arrive on time. I have been late to my destination as I was waiting for the car to arrive. I think they gave me a $10 credit or maybe a bit more. A traditional rental car company in which they can have a live human make a quick setting change may be a better way to go unless you are very well versed in their arbitrary rules and cut off times This time, the car is very nice, so there is that! read more

A quick update on a saga that apparently will not quit... Shortly after I wrote this review (having received/sent no further communication other than what I posted in the initial review I wrote) I received some exciting news! Apparently, because my ID could not be verified, I am completely banned from using the platform indefinitely. Not that I was planning to, given the experience, but pretty strange to receive an email that felt pretty hypocritical (don't recognize your face as matching your ID- but, we feel confident in identifying you so as not to allow you to book at any point in the future?) It has not, however, stopped the many marketing emails asking me to book a trip with them. Automation is great, but not everything.. I hope that something changes, since I see other reviewers also having a challenging time with Kyte employees not being able to override things the app does. Not so much for the sake of the business, but more so that no one else has a trip disrupted and made to scramble last minute. I'll pay the extra $50 to book somewhere not entirely dictated by some non-overridable code issuing some very punitive feeling judgment made in error on their part. read more

Kyte is an awesome experience. My spouse and I are a one-car family in SF and so every now and then an extra car is key (work offsite, long drive, etc.). With Kyte, we get a CLEAN car, with lots of premium options available, brought to us. Contrast the sharing economy company options that are frequently a PITA and/or trashed on the inside, and a pain to return if no street parking in the designated area is available. With Kyte you know what you are gonna get: exactly what you were promised at exactly the time you booked. A+ recommend. Have also used the airport options when traveling and they are great too- superior to the standard options there as well. read more

Have a booking for upcoming trip to San Francisco but was sold and paid for an SUV AWD but was assigned an SUV without AWD. I am in need of a phone number to talk with a real person.. The advertised phone number (415) 340-4850 is incorrect.. read more