My family and I came to the Fisherman's Wharf Enterprise for a drop-off before a cruise and pick-up…read moreafterwards. Dropping off the car was very easy. The directions are clear to drive to the top floors of the garage and to leave the car. The line when we dropped off was extremely long. If you are in any sort of time crunch, I would definitely advise you to arrive early due to the wait times. This is because this is not just an Enterprise center. National and Alamo are also here. Our pickup experience went well too. There was a timing error in our reservation. The time we were set to pick up our vehicle was set later than when we actually needed it. The staff members were super understanding and assisted us with getting our vehicle without having to wait around all day. They were very knowledgeable and assisted us quickly without holding up the line. It was easy to grab the vehicle too. We went to the top of the garage and were greeted by the friendly employees who walked us through the inspection. The facility is relatively clean and safe. There is a restroom available in the lobby and plenty of seating. I also appreciate that there is security at the door! I would definitely use this Enterprise location again!

Above expectations experience by Enterprise. Our family,…read moredriving adventure was enhanced by the service we experienced at every interactive point;Beginning with the Manager of the local Enterprise leasing office in Fishermans wharf, San Francisco, to the wonderful and patient woman who checked out our vehicle, all points of contact went smoothly. Our vehicle performed well throughout the hundreds of miles of terrain including Shoreline to Yosemite. The vehicle was comfortable and contained multiple suitcases without incident. After seven days, the return experience at San Diego airport Went smoothly and efficiently. Each associate interacted with us with a smile and pleasant tree, including the shuttle bus driver, who swiftly stored our luggage. For the brief trip to the terminal, and then just swiftly disembarked. We were treated professionally, politely, and efficiently. I have often rented from Hertz and have found this experience and value to be at or better.

-3 Stars for super duper delayed pick up for a rental car we had scheduled to be ready after we…read morereturned to SF from a trip. My husband had to wait over 2 hours, and the processing of those who had pick ups earlier than us was molasses / snail slow (insert any given adjectives) so that was quite frustrating. When it finally got to our turn, we got a different level vehicle than we had booked so that the SUV given to us was a major gas guzzler which we obviously did not appreciate. Thankfully, we knew we won't have to fill up till we got back to our hometown where gas prices are more reasonable than SF proper. +1 Star for the staff in charge giving customers who have waited so long (pretty much everyone that morning) a waiver from having to fill up on gas for the rental car return, that was a nice gesture and we appreciated it as we would definitely pick a gas saver vehicle vs the major gas guzzle (it was a. American car, sadly) which consumed 1/2 a tank of gas just going from SF back to Sac. This can be compared to the Korean branded SUV (smaller yes, but not by much and plenty big enough for our needs for this trip) that we rented from another rental company which had SO many choices for us that we had a hard time picking one, which used barely 1/4 tank for us to drive from Sac to SF. It turns out that this Avis location did not have cars on their lot ready for their customers and had to send a bunch of their staff in 1 van to pick up all the vehicles they needed from their SFO location to this one near the embarcadero so that was why it took so long. Each vehicle had to be cleaned on the inside and go through the car wash. Perhaps they needed to pick up cars from SFO earlier before their customers' scheduled pick up time and maybe even late in the night the day before. In short, it was a disappointing experience, and thank God we were not in a hurry to get somewhere like many of the other customers were, who has to catch a flight or get somewhere on time. Otherwise, we'd been extra stressed, so we waited over 2 hours, from our pick up time, but at least we did get gas comped and the vehicle was relatively new although quite gas consuming and not the smoothest drive, according to my husband. Hopefully Avis would be better next time.

I am writing to express my serious concern regarding the customer service experience at your rental…read morelocation. I have been waiting for thirty minutes, and there is currently a line of approximately fifteen customers extending outside the building. It is highly concerning that only one staff member is assigned to manage this volume of traffic. This level of understaffing creates an unnecessarily frantic and disorganized environment that is far below a professional standard. I have also noted that the online reviews for this location are consistently poor, which suggests that these operational failures are an ongoing issue rather than an isolated incident. I strongly urge your management team to conduct a thorough review of this location's staffing and service protocols. It is imperative that you either allocate the resources necessary to ensure a smooth, efficient experience for your customers or reconsider the viability of this location. I look forward to hearing how you plan to address these significant operational deficiencies.

I booked a reservation at this Hertz location on booking.com and then I needed to cancel which I…read moredid before it started per the rules on booking.com. But then I got charged $45 for canceling. I called Hertz and they told me this was impossible and I should call my credit card to remove it. I called my credit card to tell them it was a mistake but Hertz told my credit card it was a legit charge. I called Hertz back and they told me as a special favor they would remove the $45 charge and it would show up on my credit card in 7 days. It has been 14 days and no refund. I have now been on hold with them for 45 minutes. This is honestly horrible.

There was no problem renting the car. There was a problem reaching to a customer services…read morerepresentative. Nobody picked up a phone ever, though we saw 3 persons in the office when we rented a car. The automated service doesn't give any options for Lost & Found situation. Very bad experience when you really need to talk to a human!

Izzi, the manager, was amazing…read more It was Presidents' Day and they were short-staffed. There was a customer who was pissed off that she had to wait, so I gave her my place and I had to waited for my turn like an hour total. Izzi was very empathetic about that and told me how much he appreciated for my understanding and my act. He made sure that everything went smoothly and even upgraded my car. I am very pleased with his customer service. I've rented 2 times from SIXT now -- had great experience both time -- but this time even more. I witnessed how he handled things well and efficiently, despite the fact that it was a holiday, one of their computer was malfunctioning and they were short-staffed. Great job Izzy. I will definitely be back to this branch. T

Do not do it!! Just don't. $500 for a scuffed rim which I'm pretty sure I didn't do - my bad I…read moredidn't take pre-pics. Even if I had, the cost to repair was insane. Also, they took pics of a blemish on the paint. I then buffed it out with my shirt. 100% fixed it. It was not a scratch. Still got charged. I think their plan is just to go bankrupt with the next class-action lawsuit. Also, the BMW was gutless. Like, Hyundai Sonata gutless.

Very sad. The service is very very slow and the workers do not know what they are doing or what…read moreinventory they have. We made a reservation for a car and had everything completed online. When we went to pick up the car, there was only one person servicing everyone and a line of about 10-20 people. We waited about 40 minutes and we were told that the car was unavailable. Also, he told us to go to the other rental center and gave us the wrong address. in the end, we wasted another 30 minutes looking for the rental center and gave up. We just rented a car from getaround and requested a refund.

Not difficult to find unless you're retarded, I mean the "Hyatt Regency" is in the name so inside…read morethe hotel would be a good place to start! Amazing location for San Francisco residents living in this part of town and not wanting to hike all the way to SFO or deal with the mob scenes of Union Square. Hailing for Manhattan, I'm just so not interested in owning a car. ZipCar is amazing for a few hours to a day, but a proper rental car is best when you want to go somewhere farther away for a long weekend. My biggest issue is that the hours are convenient for the workers, but not so much for customers. You can drop off past closing time (5:30PM on weekdays, 1PM on weekends) until midnight, but will have to pay an extra $15 valet fee. Very inconsiderate to customers since long weekend trips usually end late in the evening, but worth the $15 just to be done with it all. The lone guy at the desk was very quick and nice. I liked having the hotel valet take care of bringing out and returning the car to avoid obnoxious parking garage navigation myself. I didn't experience any of the delays other people complained about, but then again, I was the only customer each time so that might have biased things. The price was very reasonable, just google "Budget Coupon Code" before you book online to find some discounts. Try to avoid the add-on fees, I mean who pays $15.95/day for GPS when everyone's smart phone has Google Maps nowadays? A cheap car phone charger can keep you navigating the whole time despite battery hungry 3G. Also, research your credit card's car insurance policy, it probably covers a lot of the things Budget offers (and you know their sales people won't tell you about redundant coverage!).

I took a chance on Kyte during our trip to San Francisco for an overnight to Santa Rosa. The…read moredelivery, pick up, and Audi Q 3 sold me. However, I was nervous. Hey, I'm in my mid seventies and Kyte is an app with little human interaction. I ensured that both my wife and I were verified as drivers, and that my insurance coverage was downloaded. Bruce delivered my car to our hotel. He was great, and he helped load our luggage plus showed us the Audi's particulars. I tipped Bruce $10. He deserved it. Bruce used a scooter to return to the Kyte lot in the Mission. My one mistake was not filling our car up with gas on our return. There were gas stations on the SF side of the Golden Gate Bridge. Kyte charged me more than $8.75 a gallon to fill my car after promising to use competitive pricing. Shame on you Kyte, but all the rental car companies do that. But, $8.75! Bruce came again to pick up my car at the appointed time. He was just as kind, and I tipped him an additional $10.00. I wouldn't hesitate using Kyte again, but I would fill the car up with gas myself on my return.

this is the SECOND TIME one of your workers has tried to take advantage of me …read more I clean out the cars giving while they come to me dirty TO CHARGE OR TRY TO CHARGE ME 250 AND I DONT SMOKE ! IVE spent 1200 with you guin a month!

Never Rent you car at Oakland Airport with Dollar Car Rental. The wait is over 2 hours, even you…read morereserve and Prepaid. Now I'm late to my Business meeting.

You suck. Sorry about the hubcaps on the car. Guess that taking ungodly quantities of holds,…read moredouble charging, and red-taping can cause stress, which leads to the possibility of not giving a damn if the rental gets the "treatment" around the Mission district. I guess I know now what a Dollar can get you these days.

Honestly, one of the best rental car experiences I've had. Especially in a big city. I'll start…read morefrom the beginning.. I booked the car I wanted easily on their website. I went with a Toyota Corolla, which I drive personally. I like to stick with something I'm used to. It was about $250 for four days. I arrived right on schedule and the car was waiting for me. The gentleman behind the counter was super helpful and friendly. He walked me through everything I needed to know, even the details on tolls and stuff. The car was about two blocks from their office, but they explained how to get to it and even had a print out of a map to help get me there. It also had pictures so there was no way I was going to miss it. The car was a 2021 and in great condition and had a full tank of gas. Another positive of getting a Toyota is the gas mileage. I went to Sonora and back (roughly 275 miles) and I only had to refill once before I dropped it off... which was also super easy. I simply dropped it off where I picked it up and handed the valet the key. I would totally rent from here again if I find myself in the heart of San Francisco and in need of a ride for a few days.

Booked a car through the website for an out of town trip this past weekend. The booking was super…read moresimple and fast and easy, and the pick up went the same way. Customer service was super clear and nice, got all the paperwork done when I arrived, and gave clear directions for pick up and drop off. Cars are located at a garage two blocks up from the office, so adjust accordingly if in a rush or carrying a lot of luggage. Drop off is super easy, just leave the keys with the parking attendant and you're done! My only small issue is that as a small local company, you might be in a bit of a bind if you need service or have an accident after hours and far out of the city.

Sixt Rent a Car gets 1 star from me for a completely unfair and stressful experience. After our…read morerental, we returned the car and did a full walk-around inspection with a Sixt employee, who carefully checked the entire vehicle inside and out. He then signed the return document and wrote "No new damages were detected." To protect ourselves, we also took a detailed, time-stamped video of the whole car (interior and exterior, with close-ups) at drop-off, clearly showing there was no damage. Despite all of that, we later received a letter from Sixt claiming we had damaged the car and trying to hold us financially responsible. It feels like they're ignoring their own employee's signed report and our clear video evidence. This has turned what should have been a simple rental into a frustrating dispute. Based on this experience, I do not trust Sixt's post-rental damage process and would strongly caution others to be extremely careful--or consider renting elsewhere.

So, so angry about this company. They charged us over $500 and confirmed in writing that we could…read morepick up the car at 1am. Got to the counter and it was closed up tight and had been for an hour. We rented a car from another company - one that was actually open and able to help us! - and Sixt is unwilling to refund our money, so we're out $500 for a car we never saw, much less drove. Multiple calls and emails to the company have accomplished nothing. Steer clear!

The lady at the front desk was kind of rude, like she doesn't enjoy her job. I had some difficulty…read moregetting my cards to work out and she seemed like it was not her problem "if you can not pay go somewhere else" attitude. On top when I managed to get the job done I found out that a lot of tourists were waiting on cars that were not available at the facility, so why you charged them in first place luckily I got a Chevy spark. The car was not and good shape a lot of gas for the mileage (needed maintenance). Overpriced car, on the same dates my friend got a full sedan for half the price I paid at Alamo, way better service and near the airport even with free transportation to the airport. On the other hand with Alamo I was not allowed to drop off the car in the other Alamo near the airport without a penalty of $500 fee.

So here's my experience with Alamo rent-a-car at Fisherman's Wharf, I made my reservation about a…read moremonth in advance, I always call to confirm any reservation because you never know with rental companies right? Unfortunately the first person I got on the phone said there were no trucks available (we are going to the snow so we need an all wheel drive so I was FREAKING OUT! ) I was later connected with a young lady who was kind enough to look into the cars and offered me a Nissan Armada with snow mode and snow tires!!! I just had to ask her for her name and give her a special Shout out, THANK YOU GABY!! (Gabriela, she said I could call her Gaby ) YOU ARE LITERALLY A LIFE SAVER!! We ended up getting caught in an unexpected snow storm, we made it through safely and didn't have to spend more on chains which was great!! So again thank you for putting that extra effort our family appreciated you!!