Started off with 13 people in line. Staff called in for reinforcements. Michael, what can I say…read more He's an amazing employee. Top notch. He helped me when I checked in, and he is the one who closed my transaction. Michael sees the business as an opportunity not a burden. He is an asset to Enterprise and if he's not running the place he should be. Thank you Michael!!!!! You make Enterprise my go to for rentals now.

Above expectations experience by Enterprise. Our family,…read moredriving adventure was enhanced by the service we experienced at every interactive point;Beginning with the Manager of the local Enterprise leasing office in Fishermans wharf, San Francisco, to the wonderful and patient woman who checked out our vehicle, all points of contact went smoothly. Our vehicle performed well throughout the hundreds of miles of terrain including Shoreline to Yosemite. The vehicle was comfortable and contained multiple suitcases without incident. After seven days, the return experience at San Diego airport Went smoothly and efficiently. Each associate interacted with us with a smile and pleasant tree, including the shuttle bus driver, who swiftly stored our luggage. For the brief trip to the terminal, and then just swiftly disembarked. We were treated professionally, politely, and efficiently. I have often rented from Hertz and have found this experience and value to be at or better.

-3 Stars for super duper delayed pick up for a rental car we had scheduled to be ready after we…read morereturned to SF from a trip. My husband had to wait over 2 hours, and the processing of those who had pick ups earlier than us was molasses / snail slow (insert any given adjectives) so that was quite frustrating. When it finally got to our turn, we got a different level vehicle than we had booked so that the SUV given to us was a major gas guzzler which we obviously did not appreciate. Thankfully, we knew we won't have to fill up till we got back to our hometown where gas prices are more reasonable than SF proper. +1 Star for the staff in charge giving customers who have waited so long (pretty much everyone that morning) a waiver from having to fill up on gas for the rental car return, that was a nice gesture and we appreciated it as we would definitely pick a gas saver vehicle vs the major gas guzzle (it was a. American car, sadly) which consumed 1/2 a tank of gas just going from SF back to Sac. This can be compared to the Korean branded SUV (smaller yes, but not by much and plenty big enough for our needs for this trip) that we rented from another rental company which had SO many choices for us that we had a hard time picking one, which used barely 1/4 tank for us to drive from Sac to SF. It turns out that this Avis location did not have cars on their lot ready for their customers and had to send a bunch of their staff in 1 van to pick up all the vehicles they needed from their SFO location to this one near the embarcadero so that was why it took so long. Each vehicle had to be cleaned on the inside and go through the car wash. Perhaps they needed to pick up cars from SFO earlier before their customers' scheduled pick up time and maybe even late in the night the day before. In short, it was a disappointing experience, and thank God we were not in a hurry to get somewhere like many of the other customers were, who has to catch a flight or get somewhere on time. Otherwise, we'd been extra stressed, so we waited over 2 hours, from our pick up time, but at least we did get gas comped and the vehicle was relatively new although quite gas consuming and not the smoothest drive, according to my husband. Hopefully Avis would be better next time.

If you're visiting San Francisco and need a rental car, please do yourself a favor and avoid Avis…read moreat all costs. ​I arrived on a Sunday morning to pick up a full-size car I had reserved nine months in advance, only to face an hour-long wait with a single employee working the counter. When I finally reached the desk, I was told the car class I booked wasn't available. ​Instead, I was offered a Mustang Mach-E EV. I politely explained that I was driving 400 miles to Los Angeles and a non-Tesla EV wouldn't work due to the lack of reliable charging infrastructure along that route, and the fact that I was traveling with young children. I also explained that I'd be happy to take a Tesla if one is available. Despite having zero experience with EVs, the representative argued with me, insisting it would be fine - meaning she doesn't care if we get stranded out of nowhere when the car runs out of charge! ​Next, she offered a few pickup trucks. After walking to the parking garage to inspect them, I found none of them had bed covers--meaning my luggage would be exposed to the elements and theft. When I pointed this out, she grew visibly annoyed and gave me an ultimatum: take what's available or leave. ​Reservations at Avis mean nothing; they just hand you whatever happens to be sitting on the lot. Seeing the exact same issue happen to the customers ahead of me confirmed this isn't an isolated incident. ​I walked one block over to Enterprise, made a last-minute reservation, and was treated with respect. The representative understood my needs and got me on the road in a suitable car right away. I've rented with Enterprise for 20 years, and they always honor reservations. ​To @Avis Corporate: You offer specific car classes on your website for a reason. Customers choose them based on their actual travel needs. Honoring those reservations should be the bare minimum. This is not the only bad experience I had with Avis, and I would never rent with Avis ever again.

This was a FABULOUS EXPERIENCE! If we could give this location team a 20/10 we would!!!…read more First...the whole team from this Beach Street location in San Fran near the wharf area went above and beyond getting our requested mustang convertibie rental happen!!! We would like to give a shout out to ZAHARA and MATT the Manager and Eligio at this location. At first we did not think we would get our request for a sports car...but they SURPRISED us and held it for us and made our Anniversary trip drive down to Santa Cruz a memorable time!!! This is the 2nd time we've used this Hertz Rental location!! And we will use it again and again!!! THANK YOU ALL!! Your courtesy, helpfulness and friendliness was a pleasure!!! You're the BEST!

My life was seriously at risk on Feb. 2 because of negligence from this company, and the employees…read moreat this location lacked compassion. I had the absolute worst experience from Hertz this week. And before I get to that, I want to highlight something horrible that set off the rental. The internet was down so even though I pre-checked in on the app, I was delayed. Then he decided to do it with paper form, but he took a photo of my driver's license and credit card. WHY THE HELL did he do that? He claimed he didn't want it on the form. So instead, was it okay to have it on the phone? I was NOT happy with that and asked that it be deleted, and he said he would when the internet was back up. I am still worried about potential fraud or theft. And it gets worse.  On my way to my destination, I blew a tire on the very busy six-lane Hwy. 101. I called 911, and the dispatcher alerted a tow truck driver for roadside clearance. She also said, because I was alone, to keep my seatbelt on and lock my doors. How very reassuring.  An officer arrived and offered to change the tire for me while we waited for the tow. He popped the trunk: NO SPARE TIRE. He said he had never seen that before. There was a jack and a spot for it. But the tire was removed.  Because Hertz removed a basic simple safety tool, I had to be towed from the highway and dropped underneath an overpass. (The company's role is only to remove vehicles, not to help beyond that.) There was trash and debris everywhere, broken down cars, and apartments that were junky. I WAS SCARED.  I called Hertz and the bot that answered kept telling me my reservation was cancelled, which it was not because I obviously had my car. It was very stressful. I finally talked to a real person who contacted a AAA towing company. I picked up a new vehicle at the airport Hertz - the rep there was very nice. But by then it was almost 5 hours after I picked up my car and I was only driving what should have taken 30 minutes. I missed lunch, a business meeting and other work time.  I was charged $120 for the tow - WHEN I WAS PUT INTO A SITUATION BY HERTZ in San Fran. NOT the end of the story. When I returned the new vehicle on Feb. 4 at Fisherman's Wharf site, the rep shrugged and said not all vehicles have spares. I said it has a jack and a spot for the tire - the tire was missing. Then he backpedaled and said it depends on the state where the vehicle came. THAT IS AWFUL.  It should not matter if I rent a car from California or Arkansas or Illinois or Texas. SOMEONE at Hertz put me at risk, and there was no remorse, concern or attempt to fix.  This is a massive safety concern.

Izzi, the manager, was amazing…read more It was Presidents' Day and they were short-staffed. There was a customer who was pissed off that she had to wait, so I gave her my place and I had to waited for my turn like an hour total. Izzi was very empathetic about that and told me how much he appreciated for my understanding and my act. He made sure that everything went smoothly and even upgraded my car. I am very pleased with his customer service. I've rented 2 times from SIXT now -- had great experience both time -- but this time even more. I witnessed how he handled things well and efficiently, despite the fact that it was a holiday, one of their computer was malfunctioning and they were short-staffed. Great job Izzy. I will definitely be back to this branch. T

The car was fine. Drop off was even fine, with one exception. After a long road trip back with the…read morecar we returned it to the location and we really needed to use the restroom. They told us that they did not have a restroom even for my pregnant wife. They told us to go to the cafe next door, saying it's where they go. Either terrible customer service not letting a pregnant lady use a restroom, or a terrible company that doesn't have a restroom for their employees. Either way, it's pretty bad.

Very sad. The service is very very slow and the workers do not know what they are doing or what…read moreinventory they have. We made a reservation for a car and had everything completed online. When we went to pick up the car, there was only one person servicing everyone and a line of about 10-20 people. We waited about 40 minutes and we were told that the car was unavailable. Also, he told us to go to the other rental center and gave us the wrong address. in the end, we wasted another 30 minutes looking for the rental center and gave up. We just rented a car from getaround and requested a refund.

Not difficult to find unless you're retarded, I mean the "Hyatt Regency" is in the name so inside…read morethe hotel would be a good place to start! Amazing location for San Francisco residents living in this part of town and not wanting to hike all the way to SFO or deal with the mob scenes of Union Square. Hailing for Manhattan, I'm just so not interested in owning a car. ZipCar is amazing for a few hours to a day, but a proper rental car is best when you want to go somewhere farther away for a long weekend. My biggest issue is that the hours are convenient for the workers, but not so much for customers. You can drop off past closing time (5:30PM on weekdays, 1PM on weekends) until midnight, but will have to pay an extra $15 valet fee. Very inconsiderate to customers since long weekend trips usually end late in the evening, but worth the $15 just to be done with it all. The lone guy at the desk was very quick and nice. I liked having the hotel valet take care of bringing out and returning the car to avoid obnoxious parking garage navigation myself. I didn't experience any of the delays other people complained about, but then again, I was the only customer each time so that might have biased things. The price was very reasonable, just google "Budget Coupon Code" before you book online to find some discounts. Try to avoid the add-on fees, I mean who pays $15.95/day for GPS when everyone's smart phone has Google Maps nowadays? A cheap car phone charger can keep you navigating the whole time despite battery hungry 3G. Also, research your credit card's car insurance policy, it probably covers a lot of the things Budget offers (and you know their sales people won't tell you about redundant coverage!).

I took a chance on Kyte during our trip to San Francisco for an overnight to Santa Rosa. The…read moredelivery, pick up, and Audi Q 3 sold me. However, I was nervous. Hey, I'm in my mid seventies and Kyte is an app with little human interaction. I ensured that both my wife and I were verified as drivers, and that my insurance coverage was downloaded. Bruce delivered my car to our hotel. He was great, and he helped load our luggage plus showed us the Audi's particulars. I tipped Bruce $10. He deserved it. Bruce used a scooter to return to the Kyte lot in the Mission. My one mistake was not filling our car up with gas on our return. There were gas stations on the SF side of the Golden Gate Bridge. Kyte charged me more than $8.75 a gallon to fill my car after promising to use competitive pricing. Shame on you Kyte, but all the rental car companies do that. But, $8.75! Bruce came again to pick up my car at the appointed time. He was just as kind, and I tipped him an additional $10.00. I wouldn't hesitate using Kyte again, but I would fill the car up with gas myself on my return.

My attempts to access the website were blocked, the phone number not accepting calls??? What kind…read moreof Fly by Night operation is this??! I will avoid them as this is not good business and portends trouble.

DECENT STAFF - but cars are not the greatest.....#worstcarrentalever…read more HORRIBLE! I wish I could not give it a star rating. This might be long, but its worth the read. My wife and I were about to take a road trip from Los Angeles to San Francisco, we picked up the car from Santa Ana Airport (Even worst than all the others we went too)... We got the car as a weekly rental and picked it up late wednesday night, drove it around on thursday, left on friday... the car had an interesting smell which we brought to the attention of the Dollar attendant and he mentioned to just leave the window open and it should go away. On friday morning, my wife and I noticed we had multiple welts and bug bites on our body... we then had dinner with some great friends and they brought it to our attention it could be the car... Infact it had to be... All the signs pointed to the car, how are both of us getting welts, the car still smelled, and that night (friday) as we drove to Ventura, i killed a bug in the car. The next morning en-route to Hearst Castle, we caleld the dollar customer service and they offered to exchange the car when we got to SFO, but no further compensation... On the way from Hearst Castle to San Fran, I was able to kill four more bugs, and just made the 4 hour drive very uncomfortable. We took the car to a small location at the Wharf, the gentleman was there, but gave us a replacement car in really poor condition and could not provide us with anything else. the breaks were awful, the inside smelled, the seat kept moving, all we thought about was how can you rent this car to ANYONE... worst of all, the tired flattened out during our drive and had to refill it. I dont know what happened, but once we filled it, it was fine.... The next day we dropped off the car in San Jose to get a new one, THis car was very good, but after all the complaining we did, still nothing but an exchange in car. The people were rude and rushed us out of the car, sadly the lady who rushed us got into an accident with our car as we was sending it to be fixed, she rear ended another dollar car and yelled and said that the breaks were really bad, but literally that was our car 10 minutes ago! imagine! Tookt he car, had no problems with the new one... and returned it and the lady, although she was really nice to us, she understood how much trouble we went through and offered us a little compensation and told us to call the location we rented from. We did just that, called Santa Ana Dollar, over and over, 3 to 4 times a day... its sad to even mention, but we kept getting put on hold, said they were busy and could not help, they would call us back, literally, spoke to the manager there, BRET, he put us on hold for 40 minutes only to call off a different phone to hear he went on Lunch, at 10am? LITERALLY the WORST car rental experience My wife an I ever had. PLEASE pay the 10 dollars a day more and RENT WITH ANOTHER COMPANY! BRET - Awful manager at the Santa Ana Location, its not been 2 weeks and am STILL waiting for any call back.... I really hope this review helps someone one day.

Never Rent you car at Oakland Airport with Dollar Car Rental. The wait is over 2 hours, even you…read morereserve and Prepaid. Now I'm late to my Business meeting.

Honestly, one of the best rental car experiences I've had. Especially in a big city. I'll start…read morefrom the beginning.. I booked the car I wanted easily on their website. I went with a Toyota Corolla, which I drive personally. I like to stick with something I'm used to. It was about $250 for four days. I arrived right on schedule and the car was waiting for me. The gentleman behind the counter was super helpful and friendly. He walked me through everything I needed to know, even the details on tolls and stuff. The car was about two blocks from their office, but they explained how to get to it and even had a print out of a map to help get me there. It also had pictures so there was no way I was going to miss it. The car was a 2021 and in great condition and had a full tank of gas. Another positive of getting a Toyota is the gas mileage. I went to Sonora and back (roughly 275 miles) and I only had to refill once before I dropped it off... which was also super easy. I simply dropped it off where I picked it up and handed the valet the key. I would totally rent from here again if I find myself in the heart of San Francisco and in need of a ride for a few days.

Booked a car through the website for an out of town trip this past weekend. The booking was super…read moresimple and fast and easy, and the pick up went the same way. Customer service was super clear and nice, got all the paperwork done when I arrived, and gave clear directions for pick up and drop off. Cars are located at a garage two blocks up from the office, so adjust accordingly if in a rush or carrying a lot of luggage. Drop off is super easy, just leave the keys with the parking attendant and you're done! My only small issue is that as a small local company, you might be in a bit of a bind if you need service or have an accident after hours and far out of the city.

Great experience!!…read more We rented a X1 and they called us the day before to confirm the reservation. Also, I asked them if they had any X3, if the price difference was not considerable. The day of the reservation, the check in was fast and the Upgrade was at a good price. Also, I was dropping the car at a location that was not 24 hour open, so they called them and explained me where to leave the keys and the car, which was really helpful. Lastly, they helped us to open a business account to save extra money for future reservations. The car itself was an X5, well cleaned. I didn't have any problems during trip. 5/5

Sixt Rent a Car gets 1 star from me for a completely unfair and stressful experience. After our…read morerental, we returned the car and did a full walk-around inspection with a Sixt employee, who carefully checked the entire vehicle inside and out. He then signed the return document and wrote "No new damages were detected." To protect ourselves, we also took a detailed, time-stamped video of the whole car (interior and exterior, with close-ups) at drop-off, clearly showing there was no damage. Despite all of that, we later received a letter from Sixt claiming we had damaged the car and trying to hold us financially responsible. It feels like they're ignoring their own employee's signed report and our clear video evidence. This has turned what should have been a simple rental into a frustrating dispute. Based on this experience, I do not trust Sixt's post-rental damage process and would strongly caution others to be extremely careful--or consider renting elsewhere.

Very nice and helpful staff. We made a big mistake related to our pick-up time and Michael solved…read moreall of our issues. Pick-up and drop-off were easy and without issue, and the car was just what we needed. The price was fair, too. Would absolutely recommend!

The lady at the front desk was kind of rude, like she doesn't enjoy her job. I had some difficulty…read moregetting my cards to work out and she seemed like it was not her problem "if you can not pay go somewhere else" attitude. On top when I managed to get the job done I found out that a lot of tourists were waiting on cars that were not available at the facility, so why you charged them in first place luckily I got a Chevy spark. The car was not and good shape a lot of gas for the mileage (needed maintenance). Overpriced car, on the same dates my friend got a full sedan for half the price I paid at Alamo, way better service and near the airport even with free transportation to the airport. On the other hand with Alamo I was not allowed to drop off the car in the other Alamo near the airport without a penalty of $500 fee.