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    Upshift

    4.9 (46 reviews)
    Closed 8:00 am - 4:00 pm

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    4.0
    (3.1k reviews)
    Car Rental

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    Recommended Reviews - Upshift

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    Reviews With Photos

    Arjun G.

    All the convenience of owning a car for just a fraction of the price! I've used upshift for about a year now and I've had such a great experience. I often use their cars on weekends and they go out of their way to drop off the car the night before so I can get started with my day bright and early. I've also requested a car on last minute notice and Upshift was able to come through in less than 30m. I'm saving a ton of money by not owning a car, paying for parking, and having to worry about maintenance but still have the convenience of getting a car whenever I need it even on short notice.

    Artem R.

    I've been using Upshift for 7 months now and still impressed by the quality of renting service they provide. As far as I live in San Francisco, I decided to not have a personal car because I don't use it on weekdays and I hate looking for parking in my area. Actually, Upshift fulfills all my needs. I make a request in advance (1-2 days) and get a car at any time I need. I really appreciate self-pick-up service at my location - I just leave my building, send a text message when I'm near the car and it gets unlocked and ready to drive me wherever I choose. There wasn't a situation when a car was unavailable - even during the first 3 months of membership when a car was not guaranteed on the holidays, I got it. Upshift is about Toyota Prius. I don't need to get used to a new type of car since I get the same one all the time. Moreover, the park of cars is constantly improving. Recently, I've got Prius of the 2019 year and was the lucky one driving it the first time. A couple more things I'm really happy about. The support service is great. Response time is about 5 minutes in working hours. They addressed all questions instantly via text message or chat on the website. The cleanliness and equipment of cars are perfect. I haven't noticed any defects. On the contrary, I had a phone holder and cables, wipes and a full tank of gas in all the cars I drove. It's not even necessary to refuel a car when returning it! You will be charged for the gas later based on market price with no additional fee. Isn't it great? However, there is still some field for improvement. Concierge hours when a car can be picked up by them are from 8 am to 8 pm. I wish Upshift extended the working hours and I would be able to drop a car off on the streets with the constraints starting from 7 am. Also, I'm eager to see Upshift in Los Angeles. It would help me to take the one-way trip on Prius and therefore I wouldn't use other renting companies at all. It would be spectacular! I'm absolutely happy being a member of Upshift. It eliminates the need for having a personal car in such a pricy city as San Francisco. I'm 100% confident in the quality of service and the cars based on my experience. Thank you very much for such a great opportunity!

    Our Upshift car in Napa

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    9 months ago

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    Photo of Ezra G.

    Ezra G.

    Thank you for your kind review of our service!

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    9 months ago

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    Ezra G.

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    3 years ago

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    Ezra G.

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    3 years ago

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    Ezra G.

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    2 years ago

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    Ezra G.

    Thanks for your kind words, Greg!

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    5 years ago

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    4 years ago

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    Ezra G.

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    3 years ago

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    Ezra G.

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    6 years ago

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    Ezra G.

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    4 years ago

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    4 years ago

    Used the service for 2 years! So convenient and cost-effective! The cars are really high quality too and I'm glad they're hybrids!

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    Ezra G.

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    5 years ago

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    7 years ago

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    3 years ago

    The team is very responsive to my questions and concerns. They have different ev to choose from basic to premium.

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    Ezra G.

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    7 years ago

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    6 years ago

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    10 years ago

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    6 years ago

    Stellar service - makes it very easy to use a car in SF. cars are delivered promptly and they are very clean. Would highly recommend.

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    8 years ago

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    7 years ago

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    8 years ago

    Great rental company. Clean cars, excellent service and really easy process. Definitely will rent again.

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    Page 1 of 2

    Ask the Community - Upshift

    Review Highlights - Upshift

    Ezra dropped the car off right on time and my colleagues and I we were on the road in less than 5 minutes.

    Mentioned in 8 reviews

    Read more highlights

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    City Rent-A-Car

    City Rent-A-Car

    4.4
    (257 reviews)

    Honestly, one of the best rental car experiences I've had. Especially in a big city. I'll start…read morefrom the beginning.. I booked the car I wanted easily on their website. I went with a Toyota Corolla, which I drive personally. I like to stick with something I'm used to. It was about $250 for four days. I arrived right on schedule and the car was waiting for me. The gentleman behind the counter was super helpful and friendly. He walked me through everything I needed to know, even the details on tolls and stuff. The car was about two blocks from their office, but they explained how to get to it and even had a print out of a map to help get me there. It also had pictures so there was no way I was going to miss it. The car was a 2021 and in great condition and had a full tank of gas. Another positive of getting a Toyota is the gas mileage. I went to Sonora and back (roughly 275 miles) and I only had to refill once before I dropped it off... which was also super easy. I simply dropped it off where I picked it up and handed the valet the key. I would totally rent from here again if I find myself in the heart of San Francisco and in need of a ride for a few days.

    Booked a car through the website for an out of town trip this past weekend. The booking was super…read moresimple and fast and easy, and the pick up went the same way. Customer service was super clear and nice, got all the paperwork done when I arrived, and gave clear directions for pick up and drop off. Cars are located at a garage two blocks up from the office, so adjust accordingly if in a rush or carrying a lot of luggage. Drop off is super easy, just leave the keys with the parking attendant and you're done! My only small issue is that as a small local company, you might be in a bit of a bind if you need service or have an accident after hours and far out of the city.

    Sixt Rent A Car

    Sixt Rent A Car

    2.1
    (114 reviews)

    I was hesitant to rent from this location (through the enterprise app) because of the VERY low…read morerating here on yelp, but decided to go through with it anyway in lieu of not many other options in our price range. We needed to have an SUV to drive from where we live here in San Francisco down to where I grew up in San Diego, and after booking the rental through the enterprise app, we came to collect the "premium compact suv" which we'd chosen because the price difference from a "standard" to a "premium" was almost negligible. I was very surprised by how incredibly clean and spacious the lobby was, and then the real 5-star interaction began.. We were assisted by Blake, who was incredibly helpful in our specific situation.. which was: I had a LARGE framed photo that was a Christmas gift for my father and needed that to fit within the trunk of whatever car we were going to rent.. Blake pulled out a BMW X2 for us, which was just a sportier version of the normal SUV (slightly more expensive car to buy) and we realized after checking the trunk that the frame likely would not fit in the trunk, so without hesitation, Blake offered the larger BMW X1 without any price change, no hassle, just did some vehicular Tetris in the Sixt lot and viola, we had a vehicle with enough room for our large cargo! I can't say why so many other people had difficult experiences here, but MY experience with this establishment was incredibly positive and very easy. Likely due in large part to Blake, who was beyond helpful and incredibly personable as well. This last part doesn't really pertain to this location but I might as well include it for anyone else doing the same thing: we rented one way, and dropped the car off at the airport in San Diego to fly back. The drop off took less than 2 minutes and couldn't have been easier. No paperwork, no fuss, just handed over the key (with a full tank of gas, of course), unloaded our luggage, signed a screen, and we're on our way to departures. I'd absolutely use this location again, and with some luck, maybe I'd have Blake helping us again! Perhaps it was using Expedia as the intermediary to rent the car, or perhaps it was Blake helping us with our rental, but this experience was 10/10. Hands down. And I'd like to think I'm very objective when reviewing. Downside?: parking at this location is street-only, which was not an issue for us, as we are SF natives and are very used to finding street parking but it might be stressful for our-of-towners? That's the only downside I could think of. The cost of rentals is what it is.. I can't comment on whether it was really expensive or not because the price of your rental depends largely on many factors. Time of year, type of car, insurance, etc etc. it was fine for us, but, everyone has different situations and I reserved the rental a month in advance. Overall: fantastic experience.

    Scammy sixt branch. We booked a luxury class vehicle, as we usually do with sixt, and they gave us…read morean incredibly scratched up vehicle. Upon return, they claimed that we were responsible for the damage. We will be filing a complaint with HQ about this branch. The lady who processed the vehicle upon return was also incredibly standoffish, and claimed we might get charged an extra cleaning fee for the gravel on the floor mat ??? Things we don't even get charged for with non premium rental companies. Ridiculous location and service.

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.6
    (152 reviews)

    Adora lived up to her name! She was a super helpful agent who made it easy to get my rental and…read morewalked me through the process when I hit a little snag. Coree was also very efficient and friendly in walking me to the car and getting me on my way. Enterprise is the best, and I appreciate the good people you've brought aboard.

    We walked into this Enterprise location without a reservation and only a sliver of hope that we'd…read moresnag a car on the spot. To our pleasant surprise, the agent behind the counter said they had one ready. She was super friendly and helpful. Paperwork and payment were wrapped up in about 5-7 minutes, and we headed up to the 3rd level garage where another rep showed us to our car. That's where the one hiccup happened that cost this review a star. The rep handed us an exit ticket, but when we pulled up to the gate, the machine tried to charge us $190 to leave. My girlfriend darted back to the office while I sprinted upstairs with the ticket, all while a growing line of cars stacked up behind us giving me the death stare of "what the eff are you doing walking away from your car?". Running upstairs, I made the decision to use the stairs because waiting for the elevator was like watching grass grow. The agent upstairs quickly ran the ticket through the validation machine, clearing the charge. Silently in my head I said "dude ever thought of clearing the charge before giving a customer the ticket?". But I was just grateful that he cleared it and ran back downstairs all the while thinking, well at least I'm getting my cardio in for the day. Aside from that stressful detour which I chalked up to another travel adventure story that I can embellish in my older years, the car itself drove beautifully, and the return process at a nearby location just a couple blocks away was a breeze . Directions for return were clearly printed in the paperwork. I've rented from Enterprise many times before and generally had excellent experiences. This one had a minor glitch, but overall, i would definitely rent from them again. Happy travels!

    Hertz Rent A Car

    Hertz Rent A Car

    1.9
    (195 reviews)

    I booked a car online and checked the comments here before I went to pick up the car. I was worried…read morea little bit about because of the comments here. So I called before I went, the guy answered my phone sounds nice. And it was smooth when I picked up the car (around 5 min). Returning car was easy too (2 min). I wanted to thank Barun (I hope I didn't spell the name wrong) especially. I used my own Fastrak and forgot to take it down when I returned the car. Barun answered my phone and took the Fastrak for me. I went to pick up the Fastrak the second day (around 30 seconds). I had great experience with guys work here. Also, the car was in good condition.

    Worst car rental experience I've ever had...avoid this place at all costs…read more We waited over an hour for our car with no clear updates. When we politely asked the manager, Ishmael Turner, for an estimated wait time, he became hostile, told us we were "making it worse," and ordered us to leave the area. When I asked for his name, he first dismissed me, then after | asked again, he handed me a business card with someone else's name. I only got his real name from another staff member. While waiting, I witnessed another customer, an Asian woman, who had been there even longer, call someone to let them know she was not going to make it to the funeral because of the delay. When she asked Ishmael for his name, he refused and she took his photo, he then blocked her rental car so she couldn't leave and eventually called the police on her. When I tried to help her since she was crying, he told me to leave and threatened me with the same treatment if I didn't. This experience was chaotic, unprofessional, and honestly disturbing. If you speak up after a long wait, expect to be treated even worse. The whole process was disorganized from start to finish. I rarely leave reviews, but this felt important. Rent here only if you're okay with long delays, poor service, and being treated disrespectfully.

    Upshift - carshares - Updated July 2026

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