Great customer service and prompt service. Thank you for your professionalism. I will be returning

No sense in adding a photo. Made an appointment for 10 AM, it is now 1 PM and they haven't even looked at my car. They are super short staffed, and the gentleman at the front desk is super frustrated because his hands are tied. The manager was there for a little bit and then disappeared, and I basically wasted three hours on my day off just to have absolutely nothing under my car. I'll give it zero out of zero stars if I could, not to speak ill of the employees because I did not have a bad interaction with any of them, but I'll speak ill of the management and how they're running this business. Don't go unless you're planning on waiting 5 to 6 hours or more for an oil change. They have a great deal where they'll give you 25 bucks off of the oil change, and then they'll send you a $25 gift card, but it's kind of useless if you can't get your damn oil changed lol Go somewhere else. read more

I came here on a Tuesday morning because of some side wall damage I had on a tire. I didn't schedule an appointment so I got there at 6:30am to make sure I was first in line. Because of my concern with the tire I was in a scramble to find a place and I drive by wheel works everyday to go to work. The evening before I had called and asked if they had my tire in stock, which they said they did, so I let them know I'd come in the morning. A technician looked at my car and told me my tire was fine and the damage was just cosmetic and he did not recommend changing the tire. So I left thinking my tire was fine. A few days later I looked at my tire again and saw exposed wire, so I called back to let them know I think the technician was wrong. The person I spoke to on the phone, Tim, was extremely rude. I asked him if they had my tire in stock for replacement (again) and he said no. I asked why I had been told they did and he said "whoever you spoke to falsified that", it was literally Tim who I spoke to when I first called. All in all the service was very unprofessional, careless, and could've been a major safety issue. I was able to get my tire changed at a locally owned shop. I highly recommend staying away from chain shops and supporting smaller businesses. read more

They are incredibly rude at the counter. They do not help you and you have to get their attention. DO NOT RECOMMEND.

In January 2025, I replaced my tires with four brand-new Bridgestones and had an alignment done. I was charged $229.99 for a lifetime alignment warranty, bringing the total to $1,382.61. The tire pressures were set at 33. In May 2025, I had an oil and filter change, battery check, tire pressures check and alignment. On April 30, 2026, I brought my car in for an oil and filter change, tire pressure check, rotation, and alignment. I returned on May 16 because my tire pressure light had come on. Stephen asked an employee named Kenny, Asian to check the pressure. While I was waiting, I observed Kenny prioritize a White male, Tesla owner who arrived after me and bypassed the front counter, while repeatedly asking me to wait. He talked to the Tesla owner (Lift) twice, checked the pressures, and pumped air for 20 minutes. When Kenny finally checked the pressure for my tires, I heard him say 35, 33, 34, and 33. After spending two minutes on them, he said there was nothing wrong. I asked why the dashboard light was on. He said the tires were over-inflated, but he did not add or release any air. The situation escalated when I attempted to exit the shop as advised by Stephen. A Prius, owned by the Asian man Kenny was servicing, blocked my path. He was taking his time checking the tire pressures and pumping air. Despite my waiting and repeated honking, Kenny ignored my requests to clear the exit. Out of frustration with the lack of professionalism and the blocked exit, I asked why are you blocking the exit? A Prius owner responded that it was not him, and pointed at Kenny. Then I made a remark about the situation. Kenny refused to move and parked a Prius behind a white Honda, license plate 8YSX7**, on the left in under a minute. I sought assistance from another customer service representative named Tim, who tried to help navigate my car back to the entrance. Later, Kenny approached me and repeatedly yelled, "You are stupid!" Another worker, Edwin, who is Latino, confronted me twice regarding my previous remark. He said that I should not make that remark to Kenny because I am a female, but he said nothing regarding Kenny's verbal abuse toward me or blocked exit. I later discovered Edwin told Tim my remark in front of a male, Asian customer inside the office. If a Black or White male customer made the same remark, Edwin would not dare to gossip and spread rumors about them in front of coworkers or in the presence of customers. I called Stephen, customer service to report this incident. When I asked him if he already heard about this incident, he replied, "Yes." He stated that the workers were overwhelmed and expressed that cars often had to block the entrance and exit. Furthermore, I was told not to make that remark to Kenny after I mentioned Edwin's behavior. When I did, he responded that it was not discrimination because I am a female. He also advised me to speak to John, manager on Monday; however, I feel the staff sided with Kenny and Edwin regardless of their behavior toward me and I believe John would not do anything about this matter after reading negative comments about him. When I requested Stephen to remove my personal information from their system because I am no longer doing business with them due to the disrespectful treatment I received and the unprofessional conduct of Kenny and Edwin, Stephen said that he could not do it. After I started the ignition the next day, the light was still flashing. I will take my car to a shop that values my bussiness and will do a thorough job. I want my $229.99 back. I would not recommend that Asian females get their cars serviced here, as they may feel intimidated by Kenny or Edwin. Edwin abused work time by twice leaving workstation while assigned to the white Toyota (7EPG8**) to report my remark to his coworker in front of an Asian male customer. No action is taken, as these individuals seem protected. They are not concerned about customer safety, including blocking the entrance and exit. They failed to comply with Title 8, Section 3225 of the California Code of Regulations dictates that exits must remain clear, and obstacles cannot block or hide them. Even temporary blockages are not permitted under this code. read more

Aside from great wheel checks/alignment - they do a great job with oil changes and break checks. Honest and reliable team whom I trust immensely- many thanks to Steve and team! read more

My contact was with the manager, JOHN. Very unhelpful and refused service because according to him their policy which is "probably on the website" prohibits them from accepting a tire hazard warranty that mind you, pays directly... no effort to even try to gain business AT ALL, take your business elsewhere. read more

Chu is GONE! So is Customer Service We have been coming here for 25 years or more. Chu always made it a very pleasant experience and Customer Service was #1 while he was there. He always did his best to get you in and out quickly, efficiently, and with the best deal he could possibly give you. Now there is attitude, you are just any old Customer, despite the fact that you're loyalty has been with this company for decades. Lots of attitude -Customer Service stinks. Time to find somewhere else to go. I understand Larkin has great customer service. I am off! I don't even care if I have to pay a few more dollars, but I do expect respect and to feel like a valued customer. I don't pay for attitude. read more

My story: I'm an 82 yo woman, with a 2001 Saturn Coupe. Wheel Works takes wonderful care of both these lovely ladies. Very efficient and also friendly, great at helping me understand repairs, and most importantly they do a great job and very reasonable rates as well. I highly recommend their Franklin St shop! read more

I took my car in with an appointment early in the morning for a simple alignment and tire rotation The guys told me it will be done couple hours. When I check back in two hour later it say I am next in line then when I show up at 5:30pm which is five hour later nothing is done The older staff at the desk have very poor attitude like " too bad we are busy so live with it" tone So if you want to get it done You need to seat there until it is done Very poor service and very poor attitude toward clients read more

Went in and replaced 4 tires. Told me it will take 1.5-2 hrs. So I waited. Ended up taking 4 hrs and the shop was already closed and I had to ask about timing. So definitely the timing is off with what they committed. I can see the car was there without anyone working on it. seems that they didn't have enough people working. Also found out they are no longer independently owned and service is definitely not like before. Further update on this. Noticed the wheel was shaking while on the freeway so looked like the tires were not balanced. I didn't want to deal with Wheelworks anymore although it would have been free but I lost confidence. I brought my car back to the dealer to have them check the balancing. Told me the balancing are all off so they had to re balance. Also said not sure why they sold me the run flat tires becoz they would be more noisy than what I had. So I am downgrading my experience from 2 to 1 Star and too bad I could not give 0 Star. They were not even professional to do the job right given the time they kept my car! read more

We brought our company truck to Wheel Works at 7:00 a.m. to have two tires installed, as instructed by their staff. When we returned at approximately 12:00 p.m., we were disappointed to find that no work had been done on the vehicle. I asked for an estimated timeframe for completion, and the employee wearing a name tag that read "Steve" responded in a very rude and dismissive manner. Without making eye contact, he looked at the truck and stated, "They haven't started it--it's going to be a while." When I followed up by asking if he had any idea how long the process typically takes, he looked at me angrily, then turned away and said nothing further. I stood there for about two minutes waiting for clarification, but it became clear that he had no intention of continuing the conversation or addressing my questions. I ultimately left due to the lack of communication and respect. The experience was highly unprofessional, and the customer service was extremely poor. Clear communication and basic courtesy are expected, especially when customers are waiting hours for a simple service. read more

I used love this wheel works I think over the year it gone down hill. Still a great place to get you car fixed but depends on what exactly.. I took my car in one day because I had a cracked radiator. I knew it was cracked. I got told it was the temperature sensor to the radiator or something like that : easy fix.. no problem. A month later I am in there for the cracked radiator.... Which I thought wasn't the problem..long story short . I got charged double for labor.. a month apart.. read more

I had a fantastic experience at Wheel Works yesterday. I highly recommend them to anyone looking not only for new ties and wheel alignment, but also for various service needs. I was seen on time, Steve assessed my needs, gave me a quote, followed up with me when additional work was needed, and the overall experience was very customer friendly. I would give them an A+ for friendly and responsive service while also providing their expertise to get the repairs done. I was incredibly pleased with my experience. Thank you, Steve! read more

Great staff. Very friendly. Always ready to assist with any questions or concerns you may have.

*URGENT* Heed caution and read the recent reviews before going here. Don't end up like the other 1 star reviews and regret coming here. These people are crooks and take advantage of people who don't know cars and do whatever they can to take your money. Here's my story: my tire pressure was off for my front driver side tire for a few days, so I brought it in to be serviced. They gave me a 3 hour estimate (it was busy so it was somewhat expected). They finished much earlier but said it would be an additional $5 for every 5 minutes left at their shop, I have never heard of such a thing! Picked up my vehicle to which they said it was a simple fix and just had a nail in my tire and that I no longer needed any further service. I drive away with my tire pressure still off - I gave them the benefit of the doubt and thought my sensors just needed time to catch up. I had driven around the entire day and had gone home, that morning I found the same time was at 10 psi! Went back to bring it in overnight, shortly after they call me and tell me I have a large gash in my tire and would need new tires. Which was quite the opposite of what they told me the previous day and much more expensive. I had requested if there was a cheaper alternative and they said yes, and my question was why was that not offered to me initially? I requested that my initial service could be returned since the issue was not solved upon my first inspection, to which they declined. This is this best part: THEY SERVICED THE WRONG TIRE THE FIRST TIME. Even though I specified which tire was off, they still serviced a completely different tire and leave the actually damaged one untouched, causing me to drive on it for an entire day which possibly caused my car's new alignment issue. Being in a pinch, I had no other choice than to continue with the tire replacement but not without having to research more affordable alternatives on my own to which the sales representative, Christina, did not help with in the slightest. Upon pick up, I had a multitude of questions I wanted to ask to avoid something like this from happening again, to which of course the "star employee," Christina, simply did not want to answer. She brushed me off completely and asked me to meet her on the curb to wait for my car. Here's the cherry on top of it all, as I wait for Christina to retrieve my vehicle, SHE NEEDED ASSISTANCE IN DRIVING IT OUT. How can I trust this place to service my vehicle if the staff can't even drive it? STAY AWAY FROM HERE. read more

Every time I have had my tires serviced /changed i can say the men working here are great ! From Steve to newer staff to the long time retired staff. They are really busy and yet go out of their way & put a smile on your face. Its a joy to see Steve or Jonathan? (Am terrible w remembering names esp) all these years. after so many years of getting my car /tires serviced at wheel works and prices are increasing- he located my life time tire warranty from 7 yrs ago making my bill more manageable. Times are tough & it makes a difference when someone goes the extra mile. He makes it easy for customers. For me, it's a pleasure to go here with these kind gentlemen. Old school down to earth human kindness is a win. And my 4 tires were replaced & aligned in record time. Thank you! read more

Slowest tire shop you'll ever go to. Only come here if you'd like to wait 2 hours in line. The front desk prioritizes phone calls when they should be helping the people in the store. read more

They're not good, they're not fast, and they're sure as shit not cheap. But on the contractor's pyramid that leaves one thing: centrally located. No one with any other choice would or should come here. Techs are fine. "service writers" are rude, incompetent, and slow. Expect a poorly informed, sarcastic upsell. Expect to be ignored for 20 minutes while waiting for them to make phone calls. Expect them to forget to call you when your car is finished. Expect them to ask if you have an appointment and then do jack shit about it. Expect them NOT to honor online pricing and find an excuse to upsell you on tire. Expect them to lie about tires being in stock. Except less.... And be disappointed. But they're centrally located ¯\_(ツ)_/¯ read more

Have gone to Wheel Works for years. Always prompt, polite and got the job done on time. Tried to book appt. on line, never responded. Called and had to wait longer than usual for someone to answer, they was put on hold for 11 minutes. Called 15 min. later started speaking with agent and then disconnected. Called back, no answer. Do not recommend. read more

I needed my tired plug on Saturday afternoon and was lucky enough to get it done within an hour.

Steve is the guy!!! He knows his stuff! Been going to Wheel Works for decades! Just got a fresh new set of tires! I'd recommend dropping it first thing in the morning and picking it up towards the end of the day as they are packed & busy at times. It's either Costco or Wheel Works but with Costco you can't just drop-in and have to wait a ~ week for an appointment, plus the tires you want may have to be pre-ordered as it's not always in stock. read more

Staff at front desk are LAZY, UNPROFESSIONAL and RUDE. I stopped going to this store and will not return because the staff at the front-end area really dont take pride in their work. They are rude to customers, communication sucks as they dont provide eye contact and they leave people who call, on hold forever. They refuse to provde excellent service, making the customer feel as though they are being taken care of. If you want the best experience with Wheelworks, I highly recommend that yo drive to Petaluma where you will receive the absolute best service ever. read more

Incredibly bad customer service! I ordered tires from TireRack and had them sent here for installation. Such bad customer service that after spending 10 minutes talking to the guy at the front desk (will not write name) before my appointment i left and got a refund for my purchase with TireRack. I then immediately went to Big O Tires on Geary and had a fantastic experience. Take away is don't waste your time and money with Wheel Works, and go to Big O. read more

We used to take our car here when we lived next door but even living in the mission now, we take our car here. The employees are either very friendly, or neutral. I'll take it! They also seem willing to tell it to you straight. I was there today and while my inspection results would tell me something that direly needs attention, they are willing to let me know what needs to be serviced ASAP and what can wait. I appreciate that, because it's not easy to spend a ton of money at once, but you want to keep your car safe to drive. The y understand that. The front desk person today also made sure that all the coupons applicable were applied. Didn't even have to ask. While it's not as convenient as a drive up oil change center, and they aren't as close as other shops near me, it's my first choice for service the past 4 years. I have never left feeling taken advantage of or icky about my experience. One thing: This shop is VERY. BUSY. So a tip I have is requesting an appointment in advance, and I also suggest making it for early. Service can really feel slow at this office. Not enough to reduce a star, but something to consider. read more

Steve is rude and offensive. The price is good and the mechanics seem to know what they are doing. But the customer experience is poor due to Steve read more

I got a low tire pressure alert in my screen earlier today so I stopped at Wheel Works to add air to my tire. The team member was extremely helpful, friendly and knowledgeable. Once inflated to mfg specs the technician helped me back out into Franklin , quite a busy street, by stopping traffic. Excellent service for a guy just needing some air. Thank you read more

I'll try to keep this simple and let you judge for yourself. I brought my car into Wheelworks because it was vibrating at 65 mph. After keeping it for two full days (about 16 hours total), they aligned, balanced, and rotated the tires--but the vibration issue was still there. I tried communicating with them, but It's like the lights are on but nobody's home.I tried customer service and even they could not get a hold of the shop for an assessment. At 5 PM on day two, 7 phone calls later and probably an hour of waiting time, they finally told me I might need new tires. Really? After two days and $210, that's your takeaway? And they wanted to keep my car for another day to try again. I was talking to a brick wall. They never answer the phone, don't return calls, and if you try to reach customer service, good luck. I did--and they offered me a $70 refund... but told me I had to go back to the shop in person to request it. Is this customer service or a prank? I ended up taking my car to Moe's Tire on Mission Street, and they were fantastic, professional, helpful and kind. Within 40 minutes and $55 later, they found the issue and fixed it. No more vibrations. Also worth noting: six months earlier, I took my wife's car to Wheelworks for four new tires and paid for new wiper blades. As I drove off, I realized the wipers were never even installed. That says everything about their quality control. Wheelworks is the perfect example of corporate carelessness--overpriced, unresponsive, and technically sloppy. I'll never go back, and I'd seriously recommend you don't either. read more

The folks at Wheel Works saved our Friday night! We were driving across the Bay Bridge for a long-planned night out in the city when we heard an ominous *click* *click* *click* from our car. When we got off the freeway to take a look, we saw an enormous screw, washer and all, sunk into our tire; the large washer kept the screw from disappearing into the tread, hence the clicking sound. The tire pressure gauge showed the pressure gradually ticking down. We had dinner reservations at 7:15 and it was 6:50 when we rolled into Wheel Works, ten minutes before they closed on a Friday night. We asked if they could help even though it was almost closing time. They took the job, pulled the tire, patched it, and got us back out the door by 7:05. We hadn't asked about the price in advance, because we knew they were doing us a favor and staying late to squeeze us in at the end of the night. When the bill came it was shockingly low, to the point that we tried to tip the tech who had agreed to do the tire for us--which he then refused! We even made it to dinner on time. Thanks to everyone at Wheel Works; we would bring our car again without hesitation! read more

Do NOT GET A CREDIT CARD WITH WHEEL WORKS EVER IN YOUR LIFE!! They are selling credit cards with misinformation! Because of wheel works employee giving me incorrect information, I used the wheel works credit card to thinking I was getting points and they told me there was zero interest for the first year. Come to find out that it's only for charges AT wheel works ! And not even for everything. Its A COMPLETE SCAM. These employees are worse than timeshare salesman. CUSTOMERS I'M WARNING YOU DONT EVER OPEN A CFNA CREDIT CARD. They are the worst company. Look it up. YOU'RE WELCOME. read more

I set an 11:00am APPOINTMENT for an oil change and tire rotation. Showed up at 10:50am. They didn't touch my car until 3pm. I waited in the lobby for 4 hours. They kept moving cars past me for alignments and tire changes. They said they only had 1 guy for oil changes, I'm not sure where he was. I've been going to this location for 20 years. Never again. Forget about my tire rotation warranty. Miss you Chu. read more

they change my tires. The service was fast. They offered me coffee. I was in and out in no time thank you for the help.

Thank you Lawrence for taking such great care of my mother. I had just picked up my mother from her cancer treatment at Kaiser SF when I blew a tire and had to get it replaced. Lawrence helped get my handicapped mom a chair and gave her access to the bathroom when she needed it. He replaced my tire as quickly as he could and also did an alignment for us. We really appreciated the customer service he provided from start to finish, telling us the progress and status along the way. read more

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You gotta staff more people at the front desk. When it takes 30 minutes just to pick up your vehicle, something is wrong. Also maybe don't answer the phone when you have a line of 6 customers out the door. That person clearly called after the people who were standing in line got there, why should they take precedent? read more

Horrible attention and work. In short, I don't trust them at all anymore. Now the long story: it has been my go-to place for tires for years, even though they are usually pretty patronizing... In the past years it got worse and worse. No matter if I make an appointment or not, if I came early or mid morning, my car seemed to be the last to be taken care of (similar to other reviewers). To set context, I've only been coming here for tires, and I do my regular maintenance at the official Mazda shop. A couple of months ago, I brought my car first at 7am (when they open) for a flat tire and they offered an oil change, which I agreed to. However, at 3pm they called me to say that they did a full check up of my car, and it was not safe to drive. I declined any service and told them to just change the tire and be done. By 5pm, I finally got my car back, and I see that they charged me for the check up (which I didn't agree to). They gave me an estimate of over $1200 to have my car be safe again! A day later I see fresh oil spots under my car in the garage... and I go to Mazda to have it checked. They found that the drain plug for the oil pan was completely lose! Their statement was that whoever did my oil change didn't even try to place it correctly, and that this, and the corresponding oil loss could have really damaged my car. Also they completed the regular maintenance and said that the car was fine and didn't need any work or tuning, and was perfectly safe. In my opinion, Wheelworks tried to oversell me things/services that I didn't need, and when I didn't agree to it, they purposely messed with my car. I no longer trust them to do anything to it. Don't care how convenient their location is, I'd not recommend this to anyone. read more

These guys saved our Sunday morning. My wife and I took an early morning trip to the beach. Before we headed home we noticed a bubble on my tire. Rolled up to the shop and they had my car done earlier than expected for a fair price. Clean, organized facility. One of the cleanest bathrooms I've ever seen in sf. Jon helped us at the front desk and was very welcoming. Will use them again in the future if needed. read more

Great business and lowest prices in San Francisco. I know since i am using this service on all my four cars 8 years already. They offer things like find cheaper price on tires in 90 days after service and they do reimburse and thats is an evidence of lowest prices! I can not say anything i don't like since always i got maximum level of service every time, the only I don't like is that they always busy and thats another evidence of great service! Five stars no complaints! read more

Wheel Works - Wheelo works on Franklin - Tires Near Me - San Francisco, California

Don't come here if you value your time. Management at this location is disorganized and severely understaffed. I feel bad for the employees who are obviously overworked. - I made an appointment online and was advised honestly that it was irrelevant and not adhered to. - I tried to drop off my vehicle but had no clue where to park since both entrances and exits were blocked. Then I called to ask where to park and was immediately placed on hold for 10 minutes before I was forced to temporary park nearby and walk inside and ask. - While checking in, the employee was helping at least three others in between my questions, taking forever just to address my concerns. - I had a tire repair and he needed his staff to verify if it can be repaired or needed to replaced. Another 20 minutes went by and the staff was no where to be found so I inquired the replacement costs. - When asking to electronically sign, I wasn't even provided a quote on the cost of the tire until I asked for a printout. Declined quote. - Staff offered to order a cheaper tire and confirmed it would be available the next day. He assured me that he would call by 9:30am so that I may return and get tire replaced. - I never received that call. - I went to Big O Tires on Van Ness and got it replaced for cheaper and within 20 minutes on the same day. For a great experience, go to Big O' Tires instead! read more

A business that does not know what customer satisfaction is. Just as they could not solve the victimization they created, they neither apologized nor offered an option for a solution. read more

Eventho they weren't certified for the service I needed they recommended another place that could help and help me back out of the garage on a busy one way SFC street... Thank you. read more