Okay, buckle up. This is long and I've had a martini. So I've been hesitant to write this review because I don't want the secret to get out, and, as much as I'm in love with this service and want these guys to scale and change the world, I am also a petty and selfish person and I don't want Upshift to blow up and start altering anything about who they are because, at the present moment, they are perfect. They are standouts in a crowded market. They make real promises, and they never break them. And I love that. Here's what I mean: How many times have you been told that a certain company offers "concierge" service only to find out that the service was, in fact, anything but concierge? Upshift is the only "concierge service" I've ever paid for that actually delivered on the promise of concierge service. I mean this very, very seriously. I text these guys, and they show up. I ask for something, and they provide it. They literally set the radio station to whatever I ask for, and make sure that I have an iPhone charger plugged in and ready to go. And even when I f* up (like the time I left some cat hair in the car because I had, in the midst of a preexisting Upshift rental, chosen to use the car to rush my overweight $22 housecat to an emergency vet appointment in Santa Rosa because he'd licked up some Comet™ Brand Bleach Powder from my bathtub in what I suspect was a suicide attempt related to his distaste for me as a roommate), the Upshift guys are firm and direct and clear with me, but never judgmental or unpleasant. They simply protect their standards, protect the experiences of their other customers, and enforce the rules that they were very clear about from the outset. Which is exactly what I want them to do, and is exactly why I keep getting immaculate cars every single time. But here's the bigger deal: In my 3-ish months of being an Upshift member, I've completely changed the way I think about cars and transportation. (For the record, I haven't owned a car in a lot of years, since I was living in NYC for a while, and now SF, and although I've had motorcycles and bicycles it never made sense to have a car. But I've always WANTED a car. I just couldn't justify the cost or effort.) Post-Upshift, I look out my window here in North Beach and watch people jockeying for parking spots, or claiming a single spot for days and days, or clearing all the parking tickets off their windshield, and I think, "Is this really worth it for you?" Is it worth it for the rest of us to see our streets clogged up with people's ugly parked cars day in and day out? Cars that are only used once or twice a week for a couple hours at most? Why is SO much public space in this lovely city given over to people's underused cars? My point is simple: For as long as Upshift can deliver for me, I will subscribe. For as long as they're around, I'll decline to own a car. And I'll save a ton of money in the process. And it'll be more than worth it. And all of you should get on board. Also, pro-tip: the Rav-4s are dope, and they're worth the very slight loss of gas mileage. read more

Took a chance on them over traditional competitors. I have mixed feelings about this company. On the surface, all good. But long story short, I had an unfortunate incident which clouded the entire business transaction. And I'll never do business with them again. I had a peculiar gear issue with the car I rented, whereby it was render immobile when stopped at intersections. Completely bizarre and upsetting, especially with people behind me. Happened repeatedly over 2 days. Finally, upon notifying Upshift, they offered to and eventually replaced the vehicle at my prem. Great. But here's the kicker: A few days later, with lengthy documentation, they told me the issue was "driver error", and charged me $187 extra for their diagnostic cost. I was stunned and insulted. I'm an experienced driver. The issue with this Prius was not imagined. Anyway you shake it... it was/is absolutely horrible business protocol. "The customer is always right"... does not exist here. In addition, I am certain this issue will happen with the next driver of the car they are putting back on the road, and the consequences could be very serious. If this happened to me, it can happen to you. I wanted to like this company and wish them well. They are a small young company that means well, but are being penny wise and pound foolish in business practice. Until they get their act together, buyer beware. read more

Upshift is really an outstanding service! My husband and I have been using Upshift in San Francisco for a year after trying different options (Zipcar, Get Around, and regular rental companies) and we have no complaints. I tried to think about at least one complaint before writing this review and I couldn't find one. Best things to highlight (among many): 1. The customer service is great - fast, consistent, and user friendly via text 2. The booking process is super easy through their app and every time you book a car it is delivered right on time, perfectly clean, and full of gas (We really appreciate the cleanliness!) 3. You forget about parking, fuel, maintenance, insurance 4. All cars are hybrids and beyond being environmentally friendly, this means that the gas consumption is really low and therefore cheap 5. There is no limit on mileage which is great for weekend getaways (Additionally, you can ask for other perks like snow chains) 6. My husband and I were able to join both as drivers for a small extra fee For us living in one of the buildings in the Financial District, with very expensive parking, and mostly using a car over the weekends, Upshift is undoubtedly the best option! I would give them more stars if possible! read more

Upshift has a model for car rental that is so convenient that we never want to use a traditional rental company again. My husband and I moved to San Francisco recently and did not want to own a car but found that we needed to go up to Sonoma a couple of afternoons a week and we wanted to take day trips to explore the area. I found that traditional rental companies were expensive for short trips and their offices were often not open when we wanted to pick up or deliver a car, so I started looking around at car-sharing services on Yelp and found Upshift. Here are some of the awesome features of Upshift's model: Upshift brings the car to our door promptly and picks it up at our door (or anywhere else in the city that we choose) when we return; the cars are all new Priuses, immaculately clean, gassed up and ready to go; to make the reservation we just text Upshift and they respond quickly with a link to complete the reservation; if we are running late we text them and adjust the time; the pricing is reasonable and flexible to half or full days; insurance is included; and they are always always friendly. We hope that Upshift will expand to other cities because we are completely spoiled. read more

Like every mortal, I hate wasting valuable time at a car rental agency, so for my recent get out of SF weekend I turned to Yelp and found Upshift. I was not disappointed. Sent a text to reserve a car, it was delivered to my doorstep clean and full of gas. Took off for a weekend in Monterey. Texted Ezra when I was on my way back. He picked up my car and charged me an extra $16 for gas the next day. Life is good and I couldn't be happier with the service and convenience. I love that all of Upshift's cars are exactly the same so I don't have to get used to a different car every time I escape from SF. The Prius gets great mileage, drives great, has plenty of power when I need it, and at 6'3" I fit comfortably in both the driver and passenger seats. With Upshift, I don't even have to fill the car up before returning it knowing they will fill it up for me and are only charging me pump prices. Being a San Franciscan that joyfully gave up car ownership, I also love that the cars at Upshift are fully insured. All of this is provided at a very reasonable and competitive rate. I love these guys! Yeah, I said that about a car rental service! read more

First off, this is my first Yelp review ever and I've had the app for quite some time. I have not felt compelled to write a review until now!!! The customer service, simplicity and efficiency of Upshift is mind boggling. I just kept thinking, "is this too good to be true?!" Ive used many car sharing apps/companies before and this is by far THE BEST. You legit text them (an actual human) when and where you want a car and they drop it off to you, same for pick up. I was running late back from my overnight trip to Santa Cruz, sent a quick text saying I was running late and I got a quick reply saying it was no problem! No extra charge, nothing!! My concierge, Ayako was on time for the pick up both times and was very nice and accommodating. The car ran perfectly, was clean inside and out, and I didn't have to fill up the gas or wash it like when using turo or Getaround. You can't beat this service and the price is doable for what you're getting in return! I will be recommending Upshift to everybody I know and will remain a loyal customer from now on! Thanks Upshift ! read more

My husband and I were on vacation in San Francisco and wanted to drive up to Napa for the day. My husband researched many different car rental companies and finally decided on Upshift because of their awesome pricing and convenience. We booked our Prius, woke up the next morning, got ready, and Ezra was ready and waiting with our (very very clean) Prius at our hotel! It was ridiculously easy. Ezra took a minute to chat with us about the car, showed us the car chargers that were available, and we were on our way. It was so nice to have a car for the day and Upshift made it so easy. Ezra and everyone we worked with were so nice and we could tell that they are willing to bend over backwards for their customers. TLDR; This is a FABULOUS company. Clean cars, absolutely incredible customer service, and pricing and convenience that you seriously can't beat. Thanks, Upshift! read more

Out of all the decisions I made regarding our trip to San Francisco, using Upshift was the best one! This rental car experience could not have been easier. I booked the Prius online (I had never driven one, but really like it!) and like magic, it was delivered to me by Ezra at the time requested. I was given a brief rundown of car features, and we were off to Monterey. Upon returning the following evening, we pulled into our new hotel at the wharf and were greeted once again by Ezra. No parking fees, no paperwork, no worries about filling the tank with gas. A day or so later they let me know what I owed to refill the tank and I sent though Paypal. Great service, clean car, worry free. I could not have asked for more. read more

I haven't owned a car for several years, but I need one once a month. I started using Upshift in October, 2017 and they've been absolutely great. They are cost competitive with other car rental companies, their customer service is much better than others I've used, and their cars (Prius) are great (about 45-50 mpg). They deliver the car to your location and they're always on time. They pick up the car at your location when you're done with it. All of staff are pleasant and helpful. They will fill up the gas tank for you and only charge you what they have pay; not the ridiculously inflated charges of most car rental companies. They're the best deal in S.F. by a long shot. read more

Amazing experience! If you don't need a car every day, I don't know why anyone would buy / lease a car. Upshift provides a cost effective solution to car ownership, removes the hassle (and expense) of long-term parking, and eliminates the burden on ongoing car maintenance. Plus, the customer service of the team has been very impressive. They are responsive, consistent, and willing to do what it takes to make sure the customer has a good experience. I've used Upshift for over a year to do both weekend trips and commute to work, and would highly recommend this service to any of my friends! read more

Upshift è un servizio di noleggio fantastico. Ci si registra rapidamente sul sito e con un semplice sms si prenota un'auto, basta un'ora di preavviso. Il gentilissimo Ezra si presenta puntuale sotto casa con una Toyota Prius nuova di zecca. Poi, prima di tornare a casa, si manda un altro sms per avvertire Ezra, che passa a riprendere l'auto. Voilà. Tariffe ragionevoli, con possibilità di comprare pacchetti scontati. Per ora bisogna avere un numero di cellulare americano, ma presto si potranno usare anche numeri di altri paesi. read more

Piggybacking on a previous review: Upshift finally provides the quality on-demand car rental experience other companies have promised since the turn of the century. The customer service, response time and convenience are amazing. The car included a bluetooth connection and a charger which was extremely convenient and necessary. The car was extremely clean and the gas milage was very good (around 50-52mpg). I highly recommend using this service especially if you are looking for something that is convenient and easy. read more

So long Zipcar, hello Upshift! I've used this car rental service twice in the last week given the convenience, reliability, and unbeatable cost. Ezra has both delivered and picked up the rental car on time, with a full tank of gas, and provided me with ways to save on cost. Appreciate this genuine and honest way of doing business. Thanks a ton! If you're in the city and in need of a car I highly recommend Upshift. read more

I was heartbroken when Enterprise Carshare pulled out of SF, and my search for a replacement led me to Upshift. Well priced rentals and the concierge service is amazing. Ezra took his time to point out the car features (my first time driving a Prius), everything was well communicated and on time, and no hidden charges. So happy I found my new rental company. I don't think I'll be going anywhere else. read more

Outstanding experience using Upshift for the first time! Within minutes of our completed booking, a brand new Prius was brought to our hotel. Returning the vehicle was just as easy, as we left it right in front of our hotel. Thank you Upshift for taking the stress away from our SF vacation! read more

Great experience all around! Went for a day trip up to Marina/Sausalito area. The delivery and the drop off process were made easy by Ezra. Would definitely recommend Upshift to anyone looking for an easy and hassle-free car sharing experience! read more

Truly...5 stars! I was lucky enough to deal directly with one of the owners, and the service was incredible from start to finish. Will definitely use Upshift anytime I need to rent a car. read more

Great experience and looking forward to their growth! Expanding into other markets will make them more successful.